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In attempting to balance student satisfaction, individual expectations and the need to produce industry-ready graduates, with the increase in student numbers, a new strategy for teaching and learning was explored within the advanced apparel curriculum. An active learning strategy (enquiry-based learning) using an operational framework was developed and implemented which incorporated blending learning strategies, including the use of an e-forum. This study investigated the effect of e-forums in relation to enhanced student learning and increased student satisfaction within a large cohort of apparel students. Through a combination of content analysis, student satisfaction surveys and tutor reflective practice, overwhelming evidence was found to support the hypothesis that e-forums and continuous e-feedback embedded into units designed for large cohorts of apparel students significantly increased student satisfaction. The findings from this study illustrated that e-forums, with the opportunity for continuous feedback, enhanced learning and engagement, improved team communication, and developed the life skills required for apparel-industry-ready practitioners/graduates. Further to this embedding, an e-forum was found to increase tutor awareness and be an effective mechanism for identifying bottlenecks within the curriculum design and delivery.

In the context of Saudi Arabia, this chapter investigates how clustering promotes knowledge sharing and transfer in an emerging, government-directed industry cluster. It is determined that lateral actors play a key facilitating role, and formal and informal mechanisms and interpersonal links among actors support that cluster knowledge exchange. Limited social capital strength and depth and a lack of trust that prevents knowledge sharing are partially explained by the cluster's limited vertical and horizontal actors.

The purpose of this paper is to describe the use of ICT to disseminate preventive health care information to combat the AIDS epidemic in India. The role of information professionals in various libraries and information centres and the challenges they are facing to increase HIV/AIDS awareness are discussed. Finally, recommendations are given and the conclusion is drawn that libraries and information professionals must develop AIDS literacy programmes to cater to the growing health information needs of the community.

Literature search, web site information and personal interaction with the key persons associated with various HIV/AIDS awareness projects.

Lack of knowledge about AIDS, its modes of transmission and ways to avoid infection, are major challenges in India. Staff in ICT‐based library and information centres can make a high impact on the local community by developing community‐based AIDS literacy programmes and hopefully save the society from an AIDS epidemic. There is a perceived need for providing health information services through public libraries to the illiterate rural population who are increasingly making themselves vulnerable to HIV/AIDS. However, awareness of e‐channels is low, especially in rural India; one solution is to increase take‐up and run AIDS awareness campaigns through electronic media.

A summary is provided of ICT‐based projects and initiatives by libraries and other agencies to disseminate AIDS information. Few multi‐type consortia have been formed in the USA and UK to develop AIDS databases and e‐learning modules are listed. These can be used as examples by Indian libraries with limited resources wishing to enhance community awareness through ICT. The concerted efforts amongst stakeholders are emphasized with the objectives of enhancing information professionals' skill in the AIDS information dissemination process.

Academic libraries develop strategic plans as instruments for grounding operational work in shared vision and measurable goals. The authors of this chapter test the assumption that technical services work is often absent in library strategic plans, even if that work is an assumed component. They explore the representation of technical services through a rich content analysis of Association of Research Libraries member strategic plans to reveal key themes and use the results as a tool to more broadly develop a set of guiding principles for technical services professionals in the 21st century. To provide valuable and relevant services to users, technical services professionals must develop bold and sustainable guiding principles informed by both their representation in their libraries' strategic plans and emerging trends in academic libraries.

To report on the work of the SPEIR project and indicate its relevance beyond the Scottish information environment. SPEIR was funded by the Scottish Library and Information Council to identify, research, and develop the elements of an internationally interoperable Scottish Common Information Environment (SCIE) for Library, Museum and Archive domain information services, and to determine the best path for future progress. A key focus was to determine the distributed information infrastructure requirements of a pilot Scottish Cultural Portal being developed in parallel with the SPEIR work, building on existing pilot initiatives such as the CAIRNS distributed catalogue and landscaper, the SCONE collections database, the SCAMP staff portal and an embryonic organisational infrastructure based on the Confederation of Scottish Mini‐cooperatives (CoSMiC).

A series of practical pilots was undertaken. These were underpinned by relevant desk and field research and conducted within an overarching holistic approach to developing the distributed environment.

Key outcomes included the creation of a single upgraded integrated service incorporating an extended distributed catalogue, collections database, and landscaper, the creation of a pilot distributed digital library, the development of open‐URL‐based facilities to permit portals to incorporate “canned searches” of the catalogue, the collections database, the SDDL, and other compatible services, an illustrative pilot Scottish terminology mapping service, and various organisational infrastructure and professional support improvements.

The embryonic technical and organisational infrastructure reported may provide a model for other small countries (or regions within larger countries) seeking a coherent approach to the development of an interoperable information environment.

The concept of learning organization has been inspiring both public and private sectors since the early 90s. This paper discusses the implementation of learning organization ideas along with the organization’s core values at one of the public universities in Malaysia. The purpose of this paper is to identify the components of core values that support the development and maintenance of learning organization ideas. It also aims to examine the potential integration of the learning organization idea with organizational core values.

The study analyses the application of learning organization principles based on Örtenblad’s (2002) four understandings of learning organization, which are organizational learning, learning at work, learning climate and learning structure, along with the five core values initiatives at the university.

This study suggests that the university core values and the learning organization idea work harmoniously with each other. This paper provides examples of the application of the learning organization idea and the core values attribute and how both fit into each other in one of the Malaysian public universities. A learning organization–core values matrix is proposed at the end of the paper.

This research uses the specific case of organizational core values that are established based on Islamic principles. Opportunities for further research can be a study of learning organizations in other core values environment and also from a different belief system.

Learning organization is relevant and in harmony with Islamic environment.

The paper provides real examples of learning organization practices within the core values agenda in a Malaysian university.

The primary purposes of this paper are to understand perceptions regarding ICT use to support knowledge management (KM) and to identify suitable ICTs to support such initiatives. The aim is to study these objectives from the theoretical perspectives of the SECI model (i.e. socialization, externalization, combination and internalization).

A total of 100 working professionals who had prior KM implementation experiences participated in an online survey.

The authors found that survey respondents held positive attitudes towards the use of ICT to support different phases of the SECI model. It was also found that single ICT as well as varied combinations of ICTs were frequently used to facilitate the different phases of the SECI model.

The nature of this study may reduce the generalizability of its findings to other tasks or economic and cultural environments. Replication of this study in other contexts (e.g. other industries) would be extremely useful.

Understanding individuals' perceptions of ICT use as well as use of ICTs to support KM practices is important as it may affect the outcome of KM initiatives. Further, since spending on KM software and services are predicted to increase in the coming years, this research is therefore very timely.

This study systematically examines the use of single ICT as well as combinations of ICTs to facilitate different phases of the SECI model. This will contribute to an understanding of how ICT can be used to support KM initiatives in organizations.

This study explores how virtual learners perceive the use of humor in instructor-developed videos and their other factors for learning effectiveness in an online course.

The study adopted a set of qualitative methods flowing from lesson study, to pilot study, to self-declaration of a learning style, to semi-structured interviews. Through the process, 142 undergraduate business students from the same online course, of different learning styles, discussed their perspectives on the instructor's use of humor and their learning preferences in online situations. Thematic analysis was performed.

First, humor is deemed harmless, but its value is perceived at different degrees among the four styles of adult learners for their benefit of learning motivation toward an online course. Second, four common themes that respond to learning effectiveness online are addressed.

Similar studies with additional samples, including students in other countries, in different age groups and/or on different online courses, are encouraged to strengthen the current findings.

The results provide evidence to school administrators, course developers and instructors on the importance of using a diverse pedagogy in online education. To motivate virtual learners, being humorous from instructors proves insufficient but developing the course with all respective features for different learners' styles is a clue.

It is among the first studies contextualizing a differential relationship between humor and learners' styles as well as evaluating the effectiveness of an online course from the learning-style standpoint.

In this paper, the aim is to develop a framework for evaluating the web sites of public authorities. The proposed framework consists of four axes: two for assessing the general characteristics and content of the web sites (namely general characteristics and e‐content); and two for assessing specific functionalities addressing their governmental character (namely e‐services and e‐participation).

The proposed framework is gradually built through a critical analysis of the two relevant domains, web site evaluation and e‐government. The methodology used in the case study includes the construction of an appropriate questionnaire for assessing the framework metrics. The practical use of the framework is demonstrated by means of a case study, namely evaluating the web sites of Greek public authorities at local and regional level.

The proposed framework presents a more holistic approach to e‐government web site evaluation, while the case study provides some interesting results with regards to the shortcomings of Greek public authority web sites.

The proposed framework could be further enhanced by incorporating an evaluation of the demand site of e‐government. Moreover, a more thorough approach with regard to privacy would have to include metrics to be answered directly by IT security personnel.

The proposed framework can be used for evaluating the web sites of public authorities in a more comprehensive way. As an example, the case study reveals significant results of practical importance by indicating overall progress, aspects that are under‐developed, etc.

This paper provides a novel framework to e‐government web site evaluation that also considers e‐government services and e‐participation. We anticipate that it will be of interest to both researchers and practitioners alike.