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The purpose of this paper is to examine the use of environmental scanning (ES) in the new product development (NPD) process among small and medium enterprises (SMEs) in the Thai food processing industry. This study also shows that more extensive use of ES improves new product (NP) performance, and that perception of higher technology turbulence increases usage of ES.

Data from a survey of 124 Thai SMEs through statistical package for the social sciences software shows that more extensive acquisition of ES information does improve NP performance.

Managers who perceive more technological turbulence do use ES more extensively. The technology strategy of the company does not have much impact on the use of ES. The results indicate that even SMEs can benefit from ES, a practice more commonly carried out by larger companies. Some SMEs seem to recognize that more turbulent environments require more extensive scanning.

These results may not hold exactly this way in other industries where technology plays a much greater role. Also, the impact of technology strategy on ES usage would be much more apparent in more technology intensive industries. It is clear that industry context variables should be included in future research to more fully understand the role of ES and NPD outcomes, as well as the factors that encourage companies to use ES more extensively. In addition, the ES impact on NPD outcomes should be examined in conjunction with some of the other determinants of quality NPD process.

The major contributions of the study consist of how comprehensive use of ES makes a significant contribution to NP performance, the findings on the impact of technology strategy, technology turbulence upon ES and the impact of ES upon NPD.

The paper seeks to examine the use of electronic information services (EIS) among the users of the Indian Institute of Technology (IIT) Library in Delhi, India.

Both questionnaire and observational methods were used for data collection where 300 valid samples were collected. The analysis of data collected covers awareness of EIS services, use of e‐journals, advanced search facilities, acquaintance with electronic information sources, the purpose of using e‐information, problems faced by the users while using EIS, infrastructure facility available and satisfaction level of users.

The study found that Boolean logic and truncation are the most often used search facilities by IIT users. Lack of printing facilities, terminals and trained staff are the major reasons that would discourage users from accessing the EIS. The survey also reveals that some 60 per cent of users face difficulties while browsing e‐information.

The paper provides suggestions for the further improvement of EIS to fulfill the information needs and requirements of users at the IIT Library, Delhi.

This paper investigates the impact of sustainability information disclosure on consumers' choice of order-to-delivery lead-time in relation to consumers' sustainability concern.

Based on two choice experiments with participants from the Netherlands (n = 348) and the United Kingdom (n = 1,387), the impact of sustainability information disclosure was examined in connection with consumers' concerns for environmental and social sustainability. Information on environmental impact (carbon emission) and social impact (warehouse workers and drivers' well-being) was considered and compared.

Disclosing sustainability impact information significantly increased consumers' preference and choice for longer delivery times, with equivalent effects for environmental and social impact information. Consumers' relevant (environmental or social) sustainability concern as personality traits enhanced effects on preferences, as did priming of environmental concern.

Future research may consider differences between product categories or e-commerce companies' reputation in sustainability activities.

The findings provide opportunities for online retailers to influence consumer choice of delivery time, especially through disclosing environmental and/or social sustainability information.

This study fills a gap in the literature on sustainability information disclosure to actively steer consumer choice of delivery time, particularly regarding the effect of social sustainability impact information in comparison to its environmental counterpart.

This study aims to identify factors behind the intention to sign e-petitions, focusing on three aspects, i.e. information (argument quality), the source of information (source credibility) and personal perspective (personal relevance and altruism).

Data collection is done by using a quantitative approach through an online questionnaire. This study involved 211 respondents who were internet users in Indonesia who had signed an e-petition. The data were analyzed using structural equation modeling approach with IBM Amos version 22.0.

The findings revealed that there are three factors shaping internet users’ attitudes toward e-petitions, namely, altruism, AQ and personal relevance, of which altruism was the strongest factor. Those who have a positive attitude toward e-petitions seemed to have higher intention to sign e-petitions. Additionally, we discovered that internet users believe credible e-petition initiators deliver better arguments, which drive them to sign e-petitions.

The finding related to elaboration likelihood model has revealed that not only the dual processing of central routes and peripheral routes but also the possibility of peripheral routes influencing the factors in the central route. Hence, future studies need to include the examination of this relation. Finally, altruism is identified as the major factor that influences people to sign e-petitions. Therefore, people should be aware of this factor while examining the environment that likely has voluntary aspects.

To improve the adoption of the e-petition system, it is important for the e-petition websites to maintain attitude factors to achieve the e-petition goals. It is also important that e-petition websites provide credibility information of the e-petition initiators and make it visible to everyone. The e-petition sites must be able to be personalized so that users can be categorized based on their profiles or interests. Finally, as altruism is the most influencing factor in shaping internet users’ attitude toward e-petitions, e-petition initiators need to write a persuasive and arousing information and images for their e-petition. Some templates, tips or even online training to persuasive public petitions also need to be provided.

This study attempts to fill the research gap by examining factors from three domains, i.e. information source (the e-petitioners), information/AQ and personal perspective (personal motivation) of the e-petition signers. The authors enrich the research model with altruism factors that influence attitude in signing petitions. This study illustrates the characteristic of Indonesian internet user’s and provides important implications for how the e-petitions site should improve the functionality of the sites.

The main objective of this paper is to analyse and evaluate the use of e‐resources by the engineering academics of Rajasthan state. It aims to consider the various factors of e‐resources usage such as purposes, impact, importance, problems, acceptance, and satisfaction with e‐resources.

A survey method of research was applied to ascertain the present status of use of e‐resources. The survey was conducted with the help of a structured questionnaire followed by interview as and where it was felt necessary. Two formats of questionnaire were prepared; first, a printed format and second, an electronic format using Google Docs spreadsheet. The data so collected were analysed and interpreted with the help of MS Excel.

The study finds many aspects of e‐resources use among engineering academics of Rajasthan. It reveals that academic staff were using many types of e‐resources. They were also using the latest sources of information like e‐groups, virtual conferences. Using the e‐resources, their academic/professional competency also improved. The teaching methodology also involved the e‐resources uses and the students' ability was also affected in a positive manner by this methodology. Some problems were also explored in using e‐resources. The majority of users were quite satisfied with using e‐resources.

The study was an attempt to evaluate the use of e‐resources by academic staff of engineering colleges of Rajasthan. Results from the study are encouraging and it is hoped that the findings will provide meaning and a useful platform for further research as well as usability among engineering academics will also be improved.

Despite the growing trend toward the interactive medium, there would appear to be a lack of comprehensive research methodology for evaluating the degree of standardisation in multinational corporations’ (MNCs’) online communication strategies across differing cultures. The objective of this exploratory study is to construct a research framework for cross‐cultural comparison of corporate Web pages, applying traditional advertising content study techniques. A series of pre‐tests were conducted to examine three explanatory variables, i.e. information content, cultural values and creative strategies on Japanese MNCs’ product‐based home pages in Japan, Spain and the USA. The results revealed that Japanese firms tended to localise their online communication strategies in their target markets. In closing, future research directions are discussed and content analysis research designs are summarised.

The purpose of this paper is to assess and evaluate quantitative and qualitative use of electronic resources in the academic ambience of business schools in Orissa (India) with a view to examining the level of electronic information services (EIS) offered to the faculty members of the state with an opinion pool of the faculty members of the respective business schools. Moreover, the study aims to highlight some of the problems and constraints faced by the target users with some constructive suggestions and recommendations for the improvement of the status of electronic information services in the business schools of the state in days to come.

The paper investigates the use of e‐resources by the faculty members of business schools of the state through a survey based on responses of the target users from structured questionnaires. The SPSS package is used for data analysis.

Faculty members pay high preference to the use of e‐articles while the least preference goes towards the use of electronic theses and dissertations (ETDs). Further it is found that a selected few online databases like Emerald Management Xtra (EMX), EBSCO, and PROQUEST are fairly in use while the use of other online databases is not up to expectations. In tandem, the majority of faculty members are in favor of commercial e‐services.

The paper restricts the study exclusively to e‐resources as the type of material and faculty members of major business schools of Orissa (India) as the respondents in its scope of discussion.

The study focuses on the use of e‐resources by faculty members in business schools of Orissa with some constructive outcomes for effective generalization.

This study aims to investigate the impact of perceived value on customer intention to use the internet as a retailing platform and, more specifically, the impact that perceived value (comprising functional, social, emotional and epistemic values) has on Taiwanese customer intention to conduct the two distribution channel functions, i.e. information collection and order placement, through the internet.

A total of 295 usable survey responses were collected in the main commuter district of Taipei, Taiwan.

The findings indicate that both functional and epistemic values have a significant impact on information collection and order placement. Nevertheless, social value has an impact only on information collection, whereas emotional value has a significant impact only on order placement.

The aforementioned issue has rarely been researched but is essential to the development of a channel of distribution theory and is of immediate relevance to marketing practices. The paper pioneers the study of the impact of perceived value in this context work that empirically investigated such an issue.