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1 – 10 of over 2000
Article
Publication date: 24 May 2013

Muhammad Ovais Ahmad, Jouni Markkula and Markku Oivo

The purpose of this paper is to explore the factors that enable end‐user adoption of e‐government services in Pakistan, where these facilities are at a rudimentary stage.

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Abstract

Purpose

The purpose of this paper is to explore the factors that enable end‐user adoption of e‐government services in Pakistan, where these facilities are at a rudimentary stage.

Design/methodology/approach

Following previous research on e‐government services adoption, this study employs the Unified Theory of Acceptance and Use of Technology (UTAUT) model to examine the influential factors of the adoption and use of e‐government services in Pakistan from a citizen perspective. An online survey was conducted and a statistical descriptive analysis was performed on the responses received from 115 Pakistani citizens.

Findings

In line with previous research, the findings show that performance expectancy, effort expectancy, facilitating conditions and social influence are the factors that affect the user's adoption of e‐government services in Pakistan. Furthermore, the results show that lack of awareness, user data privacy, lack of appropriate support and assistance hamper the process.

Practical implications

The findings are useful for policy‐makers and decision‐makers to develop a better understanding of citizens' needs. The adopted model can be used as a guideline for the implementation of e‐government services in Pakistan. This study suggests that government should run extensive advertising campaigns to ensure that people are aware of the services and use them. This implies that government should place emphasis on increasing awareness of the services, show the benefits of citizens, and encouraging confidence in the system.

Originality/value

This study is one of the few to examine what influences citizens adoption of e‐government services in South Asia. This paper is the first step exploring end‐user adoption of the e‐government services of Pakistan using UTAUT model. Corresponding to previous research, this study enforces the significance of particular factors that need to be considered when the goal is to increase e‐government services adoption in developing countries, particularly South Asian.

Details

Transforming Government: People, Process and Policy, vol. 7 no. 2
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 13 August 2018

Rajiv Kumar, Amit Sachan, Arindam Mukherjee and Ritu Kumar

The purpose of this study is to explore the factors that enable citizens to adopt e-government services in India.

Abstract

Purpose

The purpose of this study is to explore the factors that enable citizens to adopt e-government services in India.

Design/methodology/approach

The study uses a qualitative approach by conducting semi-structured interviews.

Findings

The study reveals novel e-government adoption factors, namely, auxiliary facilities, corruption avoidance, transparency and fairness in process, customer support, connectedness and forced adoption, previously unexplored in e-government adoption literature. In addition, the results highlight 17 e-government adoption factors that strengthen the findings from previous literature.

Research limitations/implications

This study was qualitative in nature, and rather than generalization, the focus was explicitly on obtaining an in-depth understanding. The sample used was sufficient for the purpose of this study and allowed reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research.

Practical implications

The findings of this study provide useful insights into the decision-making process of e-government services users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-government services.

Originality/value

Previous studies in the context of e-government adoption, so far, have tried to integrate adoption factors from previous technology adoption models. Hence, these studies have not been able to capture the complete essence of e-government characteristics. In addition, there are limited studies in e-government adoption in the Indian context.

Details

Digital Policy, Regulation and Governance, vol. 20 no. 5
Type: Research Article
ISSN: 2398-5038

Keywords

Article
Publication date: 23 November 2020

Alvedi Sabani

The purpose of this paper is to extend and validate the unified theory of acceptance and use of technology (UTAUT) for investigating the effect of transparency on the…

Abstract

Purpose

The purpose of this paper is to extend and validate the unified theory of acceptance and use of technology (UTAUT) for investigating the effect of transparency on the adoption of e-Government in Indonesia from the perspective of citizens.

Design/methodology/approach

A comprehensive review of the related literature leads to the development of a transparency-focused conceptual model to better understanding the adoption of e-Government. Structural equation modelling is used for analysing the data collected from the citizens in Indonesia.

Findings

This study confirms that performance expectancy, effort expectancy, social influence, facilitating conditions and transparency are the critical factors for evaluating the citizen adoption of e-Government in Indonesia. In addition, transparency is found to be the strongest factor that influences the decision of Indonesian citizens to adopt e-Government.

Research limitations/implications

From the theoretical perspective, the use of the UTAUT model is extended by incorporating the transparency factor that is vital to the adoption of e-Government in developing countries such as Indonesia.

Practical implications

In terms of managerial and policy implications, this research offers the Indonesian Government suggestions on how the adoption of e-Government can be improved.

Originality/value

This is the first study that extends and empirically validates the UTAUT model with transparency for evaluating the adoption of e-Government from the perspective of citizens in Indonesia. It demonstrates how the transparency factor can be incorporated to better understand the adoption of e-Government in such a context.

Details

Journal of Science and Technology Policy Management, vol. 12 no. 2
Type: Research Article
ISSN: 2053-4620

Keywords

Article
Publication date: 12 March 2018

Rajiv Kumar, Amit Sachan and Arindam Mukherjee

The purpose of this study is to investigate the factors that influence direct and indirect adoption of e-government services in India.

Abstract

Purpose

The purpose of this study is to investigate the factors that influence direct and indirect adoption of e-government services in India.

Design/methodology/approach

A conceptual model has been proposed by integrating the factors influencing adoption of e-government services from extant literature. A quantitative technique is used for the purpose of the study.

Findings

The study classifies e-government adoption in two types: direct adoption and indirect adoption. The study has found that there is some difference between the factors influencing direct and indirect e-government adoption. Perceived awareness, perceived usefulness, trust in internet, trust in government and social influence are found to be positively correlated to direct and indirect e-government adoption. Availability of resources, computer self-efficacy, perceived ease-of-use, perceived compatibility, multilingual option and voluntariness are positively correlated to direct e-government adoption and negatively correlated to indirect e-government adoption. Perceived image is found to be significant for direct e-government adoption but non-significant for indirect adoption. Trust in intermediary is found to be significant only for indirect e-government adoption.

Research limitations/implications

The sample size of 382 may not be a proper representation of a country like India, which has huge diversity and is densely populated. The study has been conducted in India, which is a developing country. The result might not be significant for developed countries.

Practical implications

The findings of this study provide useful insights into the decision-making process of e-government users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-governance services.

Originality/value

Despite the digital divide, how the government is expecting its citizens to access e-government services and derive benefits and how the needy will be able to cope with the mandatory e-government services is an interesting topic to study. This leads to a new concept of indirect adoption.

Details

Digital Policy, Regulation and Governance, vol. 20 no. 2
Type: Research Article
ISSN: 2398-5038

Keywords

Article
Publication date: 10 August 2022

Ahmed Juma Al Sayegh, Syed Zamberi Ahmad, Khadeeja Mohsen AlFaqeeh and Sanjay Kumar Singh

This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to…

Abstract

Purpose

This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to better facilitate e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is advocated for the central government in the UAE.

Design/methodology/approach

Using random sampling, a total of 172 participants from ten departments and organisations in Dubai and Sharjah completed the online survey for this pilot study.

Findings

The authors found that performance expectancy and facilitating conditions have positive effects on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government adoption between government organisations in the UAE. This study reveals three facilitating conditions may encourage e-government adoption in UAE public sector organisations when short- and long-term performances have positive effects on e-government usage.

Practical implications

This study provides middle managers clarity on factors that would influence government-to-government (G2G) uptake in more government organisations across the country. For uniformity and consistency, middle managers are now better informed as a result of this study to determine how best to use the six factors to motivate subordinates for more effective G2G.

Originality/value

The scope and results of this study is a contribution to e-government studies because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the public. This study focuses on the use of e-government within the government and between government departments.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 24 May 2013

Nripendra P. Rana, Yogesh K. Dwivedi and Michael D. Williams

The purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient…

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Abstract

Purpose

The purpose of this paper is to systematically review and analyse the critical challenges and barriers of e‐government adoption. Such review aims to suggest the salient facts about the issues of successful implementation or adoption of the e‐government services under different circumstances to the researchers.

Design/methodology/approach

A total of 78 relevant research papers reviewing and analysing the challenges, barriers, and critical success factors were selected from a set of overall 448 articles on e‐government adoption research. These studies were comprehensively reviewed to examine some of the most significant supply and demand‐side challenges, barriers, and critical success factors explored by different studies in this context.

Findings

The findings indicated that technological barriers, lack of security and privacy, lack of trust, lack of resources, digital divide, poor management and infrastructure, lack of awareness, legal barriers, lack of IT infrastructure, and resilience were among some of the most commonly experienced challenges and barriers across the relevant studies. Moreover, it was also found that challenges and barriers associated with supply‐side (i.e. implementation) (C=53) were almost three times to the one applied to the demand‐side (i.e. adoption) (C=18). Furthermore, it was also found that citizen's satisfaction, information accuracy, security, and privacy were some of the critical factors for the success of e‐government initiatives.

Research limitations/implications

This research only reviews the challenges, barriers and critical success factors and leaving apart many other research themes such as impact, digital divide, security, privacy, trust, and risk of e‐government adoption. Moreover, the theoretical and methodological paradigm of this research have not been explored.

Originality/value

This paper presents a comprehensive review of the challenges, barriers, and critical success factors of the e‐government adoption research both with regard to supply as well as demand side. Such review allows us to provide not only a brief account of the issues experienced in the e‐government research, but also prescribes the guidelines for the governments to consider certain facts before successfully implement their e‐government initiatives. Such a comprehensive review of e‐government adoption literature has not been performed earlier.

Details

Transforming Government: People, Process and Policy, vol. 7 no. 2
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 13 March 2017

Kriti Priya Gupta, Preeti Bhaskar and Swati Singh

Government employees have various challenges of adopting e-government which include administrative problems, technological challenges, infrastructural problems, lack of…

Abstract

Purpose

Government employees have various challenges of adopting e-government which include administrative problems, technological challenges, infrastructural problems, lack of trust on computer applications, security concerns and the digital divide. The purpose of this paper is to identify the most salient factors that influence the employee adoption of e-government in India as perceived by government employees involved in e-government service delivery.

Design/methodology/approach

The paper first identifies different factors influencing the employee adoption of e-government on the basis of literature review and then finds their relative importance by prioritizing them using the analytic hierarchy process (AHP). The AHP is a multi-criteria decision-making (MCDM) tool which combines all the factors into a hierarchical model and quantitatively measures their importance through pair-wise comparisons (Saaty, 1980). Eleven influencing factors of employee adoption of e-government have been identified, which are categorized under four main factors, namely, “employee’s personal characteristics”, “technical factors”, “organizational factors” and “trust”. The data pertaining to pair-wise comparisons of various factors and sub-factors related to the study is collected from ten senior government employees working with different departments and bodies of the Government of National Capital Territory of Delhi.

Findings

Based on the results obtained, the findings reveal that “organizational factors” and “technical factors” are the two most important factors which influence the intention of government employees to adopt e-government. Moreover, “training”, “technical infrastructure”, “access speed”, “technical support” and “trust” in infrastructure are the top five sub-factors which are considered to be important for the employee adoption of e-government.

Research limitations/implications

One of the limitations regarding the methodology used in the study is that the rating scale used in the AHP is conceptual. There are chances of biasing while making pair-wise comparisons of different factors. Therefore, due care should be taken while deciding relative scores to different factors. Also, some factors and sub-factors selected, for the model may have interrelationships such as educational level and training; computer skills and trust; etc., and these interrelationships are not considered by the AHP, which is a limitation of the present study. In that case, the analytic network process (ANP) can be a better option. Therefore, this study can be further extended by considering some other factors responsible for e-government adoption by employees and applying the ANP in the revised model.

Practical implications

The results of the study may help government organizations, to evaluate critical factors of employee adoption of e-government. This may help them in achieving cost-effective implementation of e-government applications by efficiently managing their resources. Briefly, the findings of the study imply that government departments should provide sufficient training and support to their employees for enhancing their technical skills so that they can use the e-government applications comfortably. Moreover, the government departments should also ensure fast access speed of the e-government applications so that the employees can carry out their tasks efficiently.

Originality/value

Most of the existing literature on e-government is focused on citizens’ point of view, and very few studies have focused on employee adoption of e-government (Alshibly and Chiong, 2015). Moreover, these studies have majorly used generic technology adoption models which are generally applicable to situations where technology adoption is voluntary. As employee adoption of e-government is not voluntary, the present study proposes a hierarchy of influencing factors and sub-factors of employee adoption of e-government, which is more relevant to the situations where technology adoption is mandatory. Also, most of the previous studies have used statistical methods such as multiple regression analysis or structural equation modelling for examining the significant factors influencing the e-government adoption. The present study contributes to this area by formulating the problem as an MCDM problem and by using the AHP as the methodology to determine the weights of various factors influencing adoption of e-government by employees.

Details

Journal of Systems and Information Technology, vol. 19 no. 1/2
Type: Research Article
ISSN: 1328-7265

Keywords

Article
Publication date: 1 June 2012

Mohammad Alomari, Peter Woods and Kuldeep Sandhu

This paper aims to engage with the growing debate on the factors that affect e‐government adoption in the developing country of Jordan. The change from traditional…

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Abstract

Purpose

This paper aims to engage with the growing debate on the factors that affect e‐government adoption in the developing country of Jordan. The change from traditional interactions between government and citizens in Jordan to interaction via the web needs further exploration in order to understand the factors that might affect e‐government adoption by citizens. This paper therefore aims to report on a study to identify the main factors that influence citizens' intention to adopt e‐government websites in Jordan, using a theoretical framework consisting of diffusion of innovation theory (DOI) and the technology acceptance model (TAM).

Design/methodology/approach

A survey study of 400 Jordanian citizens who were internet users investigated the influence of the aforementioned factors on the adoption and use of e‐government websites. Multiple regression analysis was used to test the hypotheses.

Findings

Contrary to previous research, trust in the internet, relative advantage, compatibility and perceived ease of use were not found to be significant predictors of intention to use e‐government websites. Trust in government, website design, beliefs, complexity and perceived usefulness were significant factors in Jordanian citizens' intention to use e‐government websites.

Originality/value

This study is one of the few to examine what influences adoption and use of e‐government websites by citizens in the Middle East. The study clearly identifies the relationship between the constructs of “beliefs” (religious views) and website design and e‐government adoption, and explores the influence of attitudes towards e‐government adoption in Jordan. Although previous studies show similarities between the constructs related to DOI (relative advantage and complexity) and those related to TAM (perceived usefulness (PU) and perceived ease of use (PEoU)), this research shows the importance of including these constructs when considering the topic of e‐government adoption in a Middle Eastern country.

Details

Information Technology & People, vol. 25 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 15 March 2013

Nripendra P. Rana, Yogesh K. Dwivedi and Michael D. Williams

The purpose of this paper is to empirically examine the performance of the alternative IS/IT adoption models used more frequently in the citizen centric adoption of…

1968

Abstract

Purpose

The purpose of this paper is to empirically examine the performance of the alternative IS/IT adoption models used more frequently in the citizen centric adoption of e‐government systems. Such analysis will not only provide a trend about the models and subsequent constructs being utilized in this area of research but also guides us toward laying a foundation for the formulation of an alternative integrated model for citizen centric adoption of e‐government services.

Design/methodology/approach

The relevant secondary data from 87 research studies on citizen centric e‐government services were analysed to examine the performance of some of the most frequently used alternative models (e.g. technology acceptance model (TAM), diffusion of innovation|innovation diffusion theory (DOI|IDT), DeLone and McLean IS success model, unified theory of acceptance and use of technology (UTAUT), and theory of planned behaviour (TPB)) of IS/IT adoption in this area of research.

Findings

The findings of this research indicate that TAM is by far the best suited model for analysing citizen centric adoption of e‐government services. It was also found that although diffusion of innovation|innovation diffusion theory (DOI|IDT) is the second highly used model, only three of its constructs (i.e. compatibility, complexity, and relative advantage) were in use across various studies. Moreover, it was visualised that constructs such as triability and observability were never used in the e‐government context. Similarly, the constructs from TPB have not been used up to the presence of the model across various studies. All the constructs (i.e. performance expectancy, effort expectancy, and social influence) of the UTAUT model, except facilitating conditions, have been used quite regularly.

Research limitations/implications

This research evaluates the various IS/IT adoption research models being used in e‐government adoption only on the basis of their performances across the existing research studies. The evaluation of the performance of such models may not reflect their true picture only through meta‐analysis.

Originality/value

This paper presents a comprehensive meta‐analysis of some of the most frequently used IS/IT adoption models in the context of e‐government adoption research. Such analysis would help us picking up the most appropriate models and/or their constructs for developing an alternative model for our research.

Article
Publication date: 17 March 2014

Mohammad Kamel Alomari, Kuldeep Sandhu and Peter Woods

This study aims to explore how citizens socialise and network in relation to using and adopting e-government. The paper suggests that governments need to consider social…

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Abstract

Purpose

This study aims to explore how citizens socialise and network in relation to using and adopting e-government. The paper suggests that governments need to consider social networks when introducing e-government initiatives. Using qualitative research, this study explores the reasons, fears, motivations and factors with respect to e-government relevant to two social groups of people, those who do and those who do not have regular access to the internet in the Middle Eastern country of Jordan.

Design/methodology/approach

The study analyses the results of focus groups representing different social groups of Jordanian citizens across the digital divide. The focus groups followed the nominal group method to explore questions relating to e-government adoption. The nominal group method provided preliminary categorisations of responses; however, further initial and axial coding of data were used to analyse recordings of focus group transcripts.

Findings

Contrary to previous research, this study highlights the importance of considering factors that most likely appear as organizational terms, such as resistance to change, when investigating the adoption of e-government within a social community. Cultural and social themes that emerged include resistance to change, wasta (favouritism), and word of mouth (WOM). Few qualitative studies have investigated the main factors relevant to the adoption of e-government by citizens in the Middle East.

Originality/value

To investigate the adoption of technological innovations including e-government, this paper encourages researchers and practitioners in information technologies (IT) to consider cultural and social factors that have been rarely discussed in IT research in general and e-government in particular. Examples of these factors are wasta (favouritism) and WOM.

Details

Transforming Government: People, Process and Policy, vol. 8 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

1 – 10 of over 2000