Search results

Starting with the fundamental question of ‘Why change at all?’ E Roy Griffiths goes on to examine a number of problems faced by the retail business in the planning and implementation of change. Drawing on his experience with Sainsbury's, he considers the strict administrative demarcations which had to be drawn in the hypermarket partnership with BHS, he looks at the problems encountered in the change of image which Sainsbury's had to effect for Discount 78, and regards, with some circumspection, the changes which are increasingly initiated by government intervention. What follows is a shortened version of a talk given to the IGD Convention in Brighton.

DURING the past six years, a considerable amount of progress has been made, in certain directions, towards improving methods of library work. The improvements introduced have mostly come from the younger generation of English librarians, and it must also be added that this enthusiasm for betterment has been confined to a very small circle of young librarians. The majority of British librarians have apparently remained untouched by the movement towards more perfect methods compassed by their fellows, and it is doubtful if, in spite of the remarkably good work accomplished by a few “earnest men in various parts of the country, there is not, on the whole, a great preponderance of professional apathy in regard to burning questions of librarianship. The proof of this is only too obvious. Anyone who has watched the dwindling attendances at monthly Library Association meetings must have been struck by the fact as indicative of weakness or defectiveness somewhere. No professional association, with professional interests at stake, is going to languish, and practically sputter out, unless the members are bored, or indifferent, or in some way apathetic. For nearly four years, the interest in the Library Association meetings has been declining, and although the annual gatherings have been more or less successful, thanks to the energy of the provincial members, it must be remembered that the monthly meetings have been very badly attended, although their interest has been as great as heretofore—which, however, is not saying much. Recently, this lack of interest has assumed the form of a kind of epidemic rot, which has attacked other associations as well as the parent one. We hear of one kindred society having entirely suspended its meetings for months, while we read of another which can hardly get an attendance large enough to carry a vote of thanks to the speaker. When we hear it stated that the interest in the Library Association meetings is so languid that even the readers of papers do not trouble to appear, and that about half‐a‐dozen members is all that can be mustered on some occasions, it must be obvious to all that there is something radically wrong. We have heard it suggested that the Library Association meetings take place on an impossible day, and that the notice sent out is insufficient because only published in the Record, which nobody reads ! There may be an element of truth in these suggestions, but hardly enough to account for the all‐round apathy which undoubtedly exists. The stimulus derived from the Leeds meeting has apparently evaporated already, and beyond a decidedly more healthy response to the examination scheme of the Association, it is hard to understand in which direction activity of any kind exists. Comparing the professional work on this side of the Atlantic with that of the United States, it must be confessed that the comparison is very unfavourable to the British case. In America there are dozens of flourishing associations, counting their membership in thousands, while here, there are some half‐dozen associations, including the Library Association itself, which can only muster among them a little more than five hundred members. This is a poor record when one considers the possibilities, and if librarianship is to become a more powerful factor in the educational development of the future, it is evident that a strong effort must be made all round to double the membership of all the existing associations to begin with, and then to interest and retain the members who join by means of live meetings, publications, and other enterprizes. It will not suffice to rest on present achievements if librarianship is to be recognized as a greater power in the State than hitherto, and for this reason it behoves those librarians who have any “go” left in them, to try and pull up the existing machinery to a higher state of efficiency.

The money management behaviour of undergraduates is a noteworthy study for many stakeholders, as these students are more likely to carry forward this behaviour into later life. The literature on student money management behaviour heavily focuses on financial literacy. However, economic, social and psychological factors also affect undergraduates’ money management behaviour. Therefore, the purpose of this study is to empirically investigate how undergraduates respond to and account for these factors in their money management behaviour.

This study was carried out in Australia. This study adopted a qualitative exploratory approach. The data were collected using six focus group discussions (FGDs) held in one Australian university, in which 40 undergraduates participated.

The key themes identified from the thematic analysis include undergraduates’ understanding of money management and managing economic, social and psychological aspects relating to undergraduates’ money management behaviour. Several subthemes were identified under each theme, which specifically showed how undergraduates manage and respond to each of these factors relating to their money management behaviour.

This study was conducted with the data collected from a relatively small sample of respondents and was limited only to undergraduates. Moreover, this study was conducted in Australia, indicating that some of the results might be specific to the Australian context.

The authors have suggested promoting multiple payment methods and internet usage to undergraduates, and providing them with stress management programmes will help them maintain prudent money management behaviour.

The extant literature on undergraduates’ money management behaviour tends to focus on financial literacy. This study extends the scope of the literature beyond financial literacy and has shown how undergraduates respond to economic, social and psychological aspects relating to money management behaviour. This study has applied a qualitative exploratory approach, in contrast to quantitative methods which have generally been applied for studies relating to undergraduates’ money management behaviour.

Recent literature on customer engagement has introduced the concept of “actor engagement,” which serves as the foundation for this study. The study aims to investigate the formation of engagement and engagement's impact on the performance of sharing economy platforms in an international context.

The study analyses unstructured data from 145,434 service providers and 1,703,266 customers on Airbnb across seven countries (USA, Canada, United Kingdom, Australia, South Africa, China and Singapore). Machine learning techniques are used to measure actor engagement, and the research model is tested using structural equation modelling (SEM).

The findings suggest that actor engagement, encompassing the reciprocal relationship between customer engagement and service provider engagement, has a significant impact on platform performance. The moderator analysis highlights the role of cultural differences in the relationship between customer engagement and service provider engagement and between actor engagement and platform performance. Specifically, the study reveals that actor engagement exhibits a more pronounced impact on platform performance in Western countries (such as the USA, Australia and the UK), compared to Eastern countries (such as China and Singapore).

The analysis of the conceptual model is based on the utilisation of behavioural data obtained from the Airbnb website. Due to the nature of the available data, proxies are employed as measures for variables such as platform performance.

This research is amongst the first to provide empirical evidence for actor engagement formation and the function's role in platform performance in the sharing economy. The global nature of Airbnb as a platform facilitates the investigation of country-level factors, specifically cultural values, across seven diverse countries and highlight differences from business to customer (B2C) business models.

The canned fruit and canned vegetable industry of Canada is of recent but rapid growth. The recently issued Report by the Department of Trade and Commerce on the industry states that it supplies nearly all the Canadian home requirements and at the present time there is in addition a small export trade in canned pears and other canned fruits—not specified—which are sent almost exclusively to the United Kingdom.

The purpose of the study is to investigate the role of service convenience in the relationship between organizational characteristics (such as brand equity, store ambiance, store layout, customer information and employee responsiveness) on customer engagement behaviors (CEBs), including service improvement, customer cooperation, positive word-of-mouth and customer helping customers. It examines two research models, with service convenience as a separate antecedent of CEBs (model A) and as a mediating variable between organizational characteristics and CEBs (model B).

Using a positivist paradigm, data were collected from 384 respondents representing the existing customers of grocery retailers based in India via a survey instrument. Data were analyzed using partial least squares (PLS) path modeling.

Results demonstrate service convenience as a motivational driver of CEBs. Results also show that the organizational characteristics significantly influence service convenience which in turn impacts CEBs.

The findings have important implications for store managers in effective management of customers' time and effort in terms of saving customers' time and effort as well as motivating customers to elicit their engagement behaviors.

The originality of this paper lies in identifying the impact of organizational characteristics in helping customers to save time and effort in their shopping activities and thereby elicit various types of CEBs. The paper also adds to knowledge by examining the role of service convenience in the nexus between organizational characteristics and CEB types.

In recent years, a wide range of psychosocial health interventions have been implemented among military service members and their families. However, there are questions over the evaluative rigor of these interventions. We conducted a systematic review of this literature, rating each relevant study (k = 111) on five evaluative rigor scales (type of control group, approach to participant assignment, outcome quality, number of measurement time points, and follow-up distality). The most frequently coded values on three of the five scales (control group type, participant assignment, and follow-up distality) were those indicating the lowest level of operationally defined rigor. Logistic regression results indicate that the evaluative rigor of intervention studies has largely remained consistent over time, with exceptions indicating that rigor has decreased. Analyses among seven military sub-populations indicate that interventions conducted among soldiers completing basic training, soldiers returning from combat deployment, and combat veterans have had, on average, the greatest evaluative rigor. However, variability in mean scores across evaluative rigor scales within sub-populations highlights the unique methodological hurdles common to different military settings. Recommendations for better standardizing the intervention evaluation process are discussed.

The purpose of this study is to investigate visual comprehension in memory for 360-degree video advertisements amongst adolescents under single and repeated viewing conditions.

This study explored visual comprehension in memory for 360-degree video advertisements using the theoretical assumptions of the social psychology theory of social information processing by Wyer (2003). The authors conducted two experiments over a timeline of three months. In the first experiment, participants watched the 360-degree video advertisement once, and after one week, the same set of participants watched the same advertisement again. The theoretical assumptions in the comprehension unit were used to design the experiments and to explore visual comprehension in memory for 360-degree video advertisements. The data were collected using surveys and interviews through an experimental research design approach. NVivo software was used to analyse the data.

This study found that while female participants were able to comprehend colours in the visuals better, male participants were better able to comprehend facial expressions presented in the visuals. Further, both female and male participants were able to comprehend locations within the advertisement visuals. It was found that participants understood the plot or the story of the advertisement better after the second viewing than after the first viewing.

The two main contributions from this study are as follows: from a theoretical perspective, the application of a social psychology theory for the advertising sector enables us to gather more insights about the social cognition stages of a human mindset such as information retrieval, judgement, decision making, goal stimulation and short- and long-term memory. In doing so, this study not only explored adolescents' visual comprehension memory of 360-degree video advertisements, but it also contributed to the theory of social information processing by Wyer (2003) by exploring consumer visual comprehension memory. From a practical perspective, the findings of this study provide a solid foundation for future advertising firms or agencies, marketers, and salespeople on how to design effective advertisements using 360-degree video versions in a way that appeals to consumer visual memory.

This paper can be considered as amongst the first studies which combine social psychology with advertising to investigate visual comprehension memory for 360-degree video advertisements amongst adolescents.