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The purpose of this study is to find out: gender, social and emotional factors as obstacles that influence Generation Z in using e-Books.

The method in this study is exploratory quantitative research that was conducted by testing the factors that influence the use of e-Books by Generation Z. This study was analyzed using structure equation model, which involves regressions, measuring direct and indirect effects and path analysis. Social influence, emotional attachment and gender are suspected to be a barrier in the use of e-Books by Generation Z.

The results of this study indicate that social influence and gender do not affect the use of e-Books, in which only emotional attachment directly affects the preference towards e-Book.

The limitation of this study is that the sample used is still in Generation Z in Indonesia so that further research can use samples from various countries.

The results of this study can be used as a consideration for e-Books Publishers to create e-books as readers wish, for example, there is a special sound when opening e-Books, there is an easy feature to give notes in e-Books and features are presented to immediately see the link in the e-Books.

Generation Z is actually ready to use e-Books for reading activities. However, there are several things that make them consider reading e-Books. what they consider is the ease of use and the usefulness of the E-Books for their daily needs. Therefore, managers of information institutions and information providers in Indonesia can at least consider what genre of e-books collection can be provided and for whom the e-books are intended.

This research shows that Generation Z in choosing a reading format will be influenced by the intention of using the reading format, whereas the intention is influenced by the attitude in determining the reading format.

This study aims to determine the NPS score of state academic libraries users in Indonesia, the relationship between user loyalty and NPS scores and the relationship between user satisfaction with NPS.

The method used in this research is quantitative explanatory method, which surveyed the relationship between satisfaction, loyalty and NPS variables based on the development of previous studies and existing theories. The population in this study were students visiting the state university library in Surabaya, Indonesia, namely Library A, Library B, Library C and Library D. The total number of samples taken was 200 divided equally to each of the universities, with 50 respondents respectively. Data collection was done with a questionnaire.

The Result shows that NPS value for academic library in Indonesia was 8. (1) The probability value of satisfaction with NPS is 0.18 (greater than 0.01) so H1 is rejected, meaning that satisfaction has no significant effect on NPS, (2) The probability value of satisfaction with loyalty is < 0.01 so that H0 is accepted. This means that satisfaction has a significant effect on loyalty and (3) The probability value of loyalty to NPS is < 0.01 so that H0 is accepted. This indicates that loyalty has a significant effect on NPS.

To get user satisfaction, libraries need to improve facilities and services in accordance with the characteristics and needs of users, so that user expectations will be met and achieve satisfaction. When user satisfaction has been fulfilled, user loyalty to library products will be formed, so the NPS score will increase which is manifested by users recommending the library to others. This research has limitations, namely that the object of research is only in public higher education centers, so for generalization it is necessary to add research objects such as private college libraries, public libraries or school libraries.

Research on loyalty by using NPS has not been done much especially in Indonesia. This study also examines the relationship between satisfaction and loyalty on NPS scores.

Public libraries have been making various efforts and innovations to adapt to changes. The purpose of this study is to analyze type of library innovation based on the innovation’s subject.

The data was collected by identifying the information in regard to the innovation uploaded on the library website. A total of 548 public library websites have been identified, and 1,567 library innovations data have been collected.

The innovations that have been made and carried out are divided into seven subject categories: inclusion-based innovation, information source innovation, innovation, cooperation, innovation in information services, innovation in library management, innovation with the use of technology. The consequences of innovation in public libraries include increased performance, community empowerment, increased accessibility of information, increased public literacy and external support.

This research only focuses on one type of library, namely, all public libraries in Indonesia. The findings of this study are based on library innovation data taken from the public library website, so that library innovations that are not uploaded to the website are not included in this study.

The impact of the innovations that have been implemented is not only in improving the performance of the library but also the surrounding community. Public libraries must continue to innovate because of the amount that can be obtained for the progress of society, nation and state.