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Article
Publication date: 8 March 2013

473

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Journal of Service Management, vol. 24 no. 1
Type: Research Article
DOI:
ISSN: 1757-5818

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Article
Publication date: 7 October 2013

Kristina Heinonen, Maria Holmlund and Tore Strandvik

595

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Journal of Service Management, vol. 24 no. 5
Type: Research Article
DOI:
ISSN: 1757-5818

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Publication date: 4 July 2013

Kristina Heinonen, Anu Helkkula and Maria Holmlund

401

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Managing Service Quality: An International Journal, vol. 23 no. 4
Type: Research Article
DOI:
ISSN: 0960-4529

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Publication date: 8 June 2020

J. Joseph Cronin Jr and Duane M. Nagel

789

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Journal of Services Marketing, vol. 34 no. 3
Type: Research Article
DOI:
ISSN: 0887-6045

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