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The purpose of this paper is to explore the impact of recruiter gender and profit margin on the duration of the hiring process in professional services firms (PSFs).

In evaluating over 500 recruiting transactions in a PSF, a factorial ANOVA was performed to determine if there is a significant interaction between recruiter gender and profit margin on days it take to fill an open position.

The results suggest a significant interaction exists between the recruiter gender and profit margin variables in effect on days that it takes to fill an open position. At lower job position profit margins, female recruiters were found to outperform their male counterparts. Conversely, at higher job position profit margins, male recruiters appear to outperform female recruiters.

This research is focused on the duration of the recruiting process and does not address the quality of candidate selection. An evaluation of the quality of candidate selection contrasted with the time it takes to hire should be an essential consideration for future research.

If job vacancies remain vacant at client firms for an extended period, this could adversely impact the financial and reputational health of small PSFs. By focusing on key variables that impact the recruiting timeline, management may be able to consider interventions that would improve both the recruiting process and firm’s financial health.

This study provides a unique contribution by focusing on the recruiting timeline, recruiter gender, profit margin, and the resulting ability of a PSF to proactively manage its revenue.

A rental service is a service in which customers arrive to request the hire of a rental unit. Customers arriving when all units are out on hire are turned away and considered lost to the service. Customers, successful in obtaining the hire of a unit, pay a hire fee per unit per day. A graphical tool is presented as a decision aid in determining the total number of units to be made available for hire. The graphical tool minimises the total daily relevant costs and provides an easy means of visually examining the sensitivity of the “optimal” number of units to changes in estimates of the associated demand, hire fee and cost parameters. A short account of the application of the graphical tool by a small car hire business is presented.

It is well recognised that job security has risen relative to pay in the hierarchy of employee concerns. Job security provisions won by or awarded to employees comprise high fixed costs from the employer's viewpoint. The firm's flexibility and adaptability to fluctuations in product demand are reduced thereby. For these reasons American employers have long resisted any form of job guarantee. The few who have made a fetish of such guarantees have been companies experiencing either long‐term growth or stable demand and have insured themselves against unsupportable fixed costs by strictly limiting the number to whom guarantees are made. Such practices add to the insecurities of those outside the guarantees. More employers are now succumbing to the pressures from employees, unorganised as well as organised, for job guarantees, but they too have protected themselves by use of temporary work devices as buffers against over‐commitment to permanent employees. The next employment policy issue after displaced workers may be some protection for the temporary workers who increasingly bear the brunt of fluctuations in labour demand.

Employers in the USA often use employment‐at‐will statements in the employment application process to minimize their vulnerability in post‐discharge litigation. Reports survey results of job seekers′ attitudes towards such statements. The findings suggest that applicants would prefer to join organizations that do not include employment‐at‐will statements in the application process and that job‐seekers′ perceptions of the greater risk involved, greater expectations of employees, and a lack of company concern regarding its employees would significantly influence their views of an employment‐at‐will organization.

Our annual surveys seek to provide insight into important market dynamics, opportunities and problems in the North American third party logistics (3PL) industry, from the perspective of the chief executive officers (CEOs) of major logistics service companies. The information generated is not only useful to managers considering using such services, but also to provider CEOs to facilitate industry benchmarking.

For the past decade, that insight has been sought by conducting annual surveys of the CEOs of many of the largest 3PL companies serving North America.

The CEOs projected substantial revenue growth in the North American 3PL marketplace over the next three years. Their companies are becoming increasingly customer selective, and aggressively selling along customer supply chains. They are increasingly focusing attention on the possible large‐scale adoption of RFID technology in the industry, and seeking ways to overcome industry pricing pressures.

This survey focused on the largest 3PL companies operating in North America. However, many small‐medium size companies now participate in that market, and little work has been done to document developments in that sector of the industry. Further, little research has been conducted concerning the provision and use of 3PL services in other geographies.

As previously noted, the findings not only give insight into the industry for those considering the use of 3PL services, but also give provider CEO a means of benchmarking their companies against industry averages.

Data generated in this survey provide a basis for comparison with that generated in our previous annual surveys, and an understanding of current 3PL market conditions.

This paper aims to draw attention to multicultural experience as a manager. It is an auto-ethnographic enquiry which comprises own experiences and intercultural and intra-cultural engagement of the author’s self in both mono-cultural and multicultural environments drawing from archival records of personal account of experience.

The paper adopted auto-ethnographic enquiry of the author’s experience in multicultural environment. The auto-ethnography as a research method is discussed along with its criticisms, validity, reliability and generalisability.

The findings include power distance, elitism in hiring practices, inclusivity of women, challenges in South Asian Muslim countries, challenges in the non-anglophone country and their implications for a practitioner.

As the author employed an auto-ethnographic enquiry based on the author’s prior experience, this raises questions about wider generalisability and applicable contexts. Findings of the enquiry can be tested using further qualitative enquiries such as in-depth interviews with a sample of stakeholders in a multicultural environment.

The paper provides insights useful in managing in multicultural environments discussed. Also, it provides implications for policy makers in organisations. Practitioners can use the paper to get an insight into the markets the author already have been to and use the learning for decision-making during market development efforts.

Auto-ethnography in multicultural environment is scant. This auto-ethnographical enquiry provides original content of practitioner experience compared with the related theory.

The notion of worker vulnerability is often seen as synonymous with disadvantage in discussions of nonstandard work. The purpose of this paper is to separate and examine these two notions by considering economic, social and psychological perspectives and exploring the reality as experienced by agency workers.

In total, 178 Australian clerical agency workers employed by eight agencies completed a mail questionnaire. Personalised responses were subjected to computer-assisted template analysis.

Sample characteristics revealed a gendered and heterogeneous workforce. Findings showed evidence of economic, psychological and social vulnerabilities although favourable features were also reported. This apparent contradiction suggests linkages between the features of nonstandard work, worker preferences, individual characteristics and the experience of worker vulnerability.

The notion of varying degrees of worker vulnerability offers a new lens to investigate agency work. The relatively small sample size, focus on clerical work and features of the Australian context may limit generalisability.

Findings demonstrate the nature and extent of agency worker vulnerability which allows us to offer policy interventions for governments, agencies and user organisations and insights for prospective agency workers.

The widespread use of agency workers provides an imperative for frameworks to assess the nuances of the agency work experience. This study presents the reality of agency work as experienced by the workers and reveals the good and bad aspects of agency work.

The paper has the following learning outcomes: to understand the historical and geographical aspect of Pakistan vis-à-vis other countries of South East Asia and the world; to be able to understand the different marketing strategies of the tourism company; to gather the knowledge of many unknown facts which remain out of sight and hardly surface; to boost economy if its facts and figures are given due weight age and followed with true letter and spirit; and to give a big boost to an industry which remains mostly dormant for many decades. The ratio analysis of service sector is explained. How finances can be arranged in shortest time and generates profitability for the company is also discussed.

The study provides an overview on the following topics: lack of interest by the Government in promotion; training of tour operators and guide; and managing the expected income from this industry. This study makes the masses aware that how much potential exist in the field of tourism in Pakistan. How the tour operators find huge potential in all segments of tourism and how the big force of trained manpower can be formed and creates employment. Service sector mostly run on equity finances because of lack of collateral, how efficiently they manage the finance for the business year. It gives details of extensive marketing strategy, the huge profit margin in foreign currency and cost volume profit systems of tourism companies.

BBA, MBA and MS.

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CSS 1: Accounting and Finance.

The purposes of this paper are to delve into the “liability of foreignness” among immigrants and to explore factors that may enhance or moderate such liability while obtaining jobs in host countries. We explore the competition for jobs in a host country among foreign-born individuals from various backgrounds and local residents, by examining such factors as their human capital, as well as, for the foreign-born, their duration of residence in the host country.

Applying configurational theorizing, we propose that the presence of specific human capital can help reduce the challenges associated with the “liability of foreignness” for migrants who have shorter durations of stay in the host country, and, to a lesser extent, for female migrants. Our study draws upon extensive career data spanning several decades and involving 249 employees within a Danish multinational enterprise.

We find that specific human capital helps established immigrants in general, although female immigrants are more vulnerable. We furthermore find a strong “gender liability” in the industry even for local females, including returnees in the host countries. Our findings suggest that for immigrants, including returnees, career building requires a mix of right human capital and tenure in the host country, and that career building is especially challenging for female immigrants.

While the concept of “liability of foreignness” – focussing on discrimination faced by immigrants in the labour market – has been brought to the fore, a notable gap exists in empirical research pertaining to studies aiming at disentangling potential means to overcome such liability, as well as in studies seeking to explore this issue from a stance of gendered experience.

Traditionally, hiring indefinite duration contract employees has been the dominant method used by U.S. organizations to staff their labor needs. Indefinite duration contract employees, hereafter referred to as “regular” employees, have three defining characteristics: (1) they are hired directly as employees of the organization whose work they perform; (2) the duration of the employment relationship is unspecified, with a mutual expectation that it will continue as long as it is mutually satisfactory; and (3) the employment relationship provides ongoing – as opposed to intermittent – work. When their demand for labor increases, organizations staffed exclusively by regular employees can respond by having their employees work overtime or by hiring additional regular employees. Conversely, when their demand for labor decreases, such organizations can either maintain “inventories” of excess regular employees or reduce labor inputs by laying-off or reducing the work hours of regular employees.