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Facilities management (FM) as a strategic management tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this paper is threefold: to assess the extent of use of FM roles (strategic, tactical and operational); to examine user satisfaction of service quality performance; and to analyse the influence of FM roles on service quality performance using data from Nigeria’s banking sector.

Relying on exploratory cross-sectional survey, 350 copies of a structured questionnaire were purposively distributed to senior management staff, bank staff, FM supervisors and bank customers in Lagos, Nigeria. One hundred and forty valid responses were returned to give a response rate of 40%. Data collected were analysed using descriptive, Spearman rank correlation and Kruskal–Wallis tests.

It was discovered that strategic facilities planning, IT planning strategy and real estate decisions are the most important FM roles at the strategic level; resource management, data control and planning change at the tactical level; and implementations, building operations and emergencies at the operation level. Findings equally revealed that visual appealing of materials associated with services (tangibles), insisting on error-free records (reliability), willing to help (responsiveness), having the knowledge to answer questions (assurance) and giving individualised attention (empathy) were the most important service quality performance indicators. Furthermore, the study revealed that strategic FM roles significantly influenced tangibles, reliability and responsiveness of staff and the services. Besides, tactical FM roles significantly influenced all service quality indicators except assurance, while operational FM roles had significant influence on tangibles, responsiveness and empathy.

To the best of the author’s knowledge, this study has provided first ever insight into the extent of FM strategic roles in the banking sector and influence of FM roles on service quality performance.

Building information modelling (BIM) has been established in the literature as a successful platform that creates an intelligent virtual model for processing data from conceptual design through construction to operational stage of a facility. However, its adoption for facilities management (FM) provision in Nigeria has been slow due to inherent barriers. The aim of this paper is to (1) assess and categorise using factor analysis BIM for FM barriers and (2) model the barriers using stakeholders' personal/professional attributes.

Anchored on quantitative research design, 205 copies of structured questionnaire were distributed to key stakeholders and facilities managers in Nigeria's three strategic cities while 135 valid responses were received giving a response rate of 65.8%. Data collected were analysed using descriptive statistics while multiple regression analysis was used to model the barriers. Kruskal Wallis test was used to test the only hypothesis postulated for the study.

The study established lack of awareness of BIM for FM, poor supporting infrastructure for Internet services, and lack of education and training as the top three rated barriers militating against adoption of BIM for FM in Nigeria while corruption, widespread mistakes and errors and cultural issues were established as the three least rated barriers. Besides, findings also established eight underlying factors that explained 23 barrier factors used for the study which were subsequently used to develop eight regression models. In effect, gender, professional affiliation, organisation, experience, education, expertise, BIM for FM project type, and location were found to statistically predict the 8 extracted factors driving perceived barriers of BIM for FM adoption in Nigeria.

The study has provided a framework of barrier factors to help stakeholders identify specific barriers for which appropriate measures can be taken to ameliorate consequences of the perceived barriers. Meanwhile, an improved and rejuvenated advocacy on inherent benefits of BIM for facilities management by frontline stakeholders could potentially steer up interests and increased participation of stakeholders on BIM for FM.

The unique study developed the first ever regression model that links BIM for FM barriers to professional attributes of facilities management stakeholders in Nigeria.

Researchers have opined that the quality of commitment to pedagogical approaches by lecturers is one of the most important factors in determining student academic success. The purpose of this paper is to analyse the mediating effect of research informed teaching on the relationship between lecturer commitment to use of pedagogical approaches and teaching quality, with a view towards enabling delivery of high quality teaching and learning in HEIs.

The research is based on an online survey of the perception of 186 undergraduate and postgraduate students in four major UK universities. Covariance-based structural equation modelling (SEM) methodology was used to quantity and clarify the influence of lecturers' pedagogical attributes on teaching quality, mediated by research-informed teaching.

Findings reveal that: lecturers' pedagogical attributes have significant positive effect on teaching quality, research-informed teaching have significant positive effect on teaching quality, lecturers' pedagogical attributes have weak positive effect on research-informed teaching, and research-informed teaching partially mediates (indirect effect) the relationship between lecturers' pedagogical attributes and teaching quality.

Structural equation models are useful for clarifying concepts in pedagogy and have implications for education managers on how to improve teaching and learning in HEIs.

The paper presents a unique quantitative model for measuring the degree of teaching quality in universities.

The role of construction industry in harnessing human and material resources of a nation cannot be overemphasised; hence, the emergence of the requirement of leadership. This study aims to assess the usage of factors of transactional leadership style (TSLS) by the project managers (PMs) in the Nigeria construction industry.

A survey research design approach with questionnaire as an instrument of gathering data was adopted. Out of 1,233 questionnaires distributed, data from 975 received with acceptable feedback were analysed using both descriptive and inferential statistics.

This study revealed the following factors under active management by exception as the TSLS factors often employed by PMs in Nigeria. These factors are the three frequently used factors: they are: “always give clear and final instructions to be implemented in the project”; “always observed the progress of the project, assessed risk and took precaution to avoid mistakes in the project”; and “always closely monitor performance for errors needing correction”. This study concludes that it is imperative for PMs in the study area to adopt and incorporate these factors to ensure continuous successful delivery of construction projects.

Therefore, it is hoped that the findings of this research will help the construction industry managers to address the age-long but unrecognised leadership problem confronting the sector, thereby boosting project delivery.

The findings establish the appropriateness or otherwise of adoption of factors of transactional leadership, either in part or a whole.