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Article
Publication date: 13 February 2023

Dubem Isaac Ikediashi

Facilities management (FM) as a strategic management tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this…

Abstract

Purpose

Facilities management (FM) as a strategic management tool has been an attractive research topic among scholars and practitioners alike for decades. The primary purpose of this paper is threefold: to assess the extent of use of FM roles (strategic, tactical and operational); to examine user satisfaction of service quality performance; and to analyse the influence of FM roles on service quality performance using data from Nigeria’s banking sector.

Design/methodology/approach

Relying on exploratory cross-sectional survey, 350 copies of a structured questionnaire were purposively distributed to senior management staff, bank staff, FM supervisors and bank customers in Lagos, Nigeria. One hundred and forty valid responses were returned to give a response rate of 40%. Data collected were analysed using descriptive, Spearman rank correlation and Kruskal–Wallis tests.

Findings

It was discovered that strategic facilities planning, IT planning strategy and real estate decisions are the most important FM roles at the strategic level; resource management, data control and planning change at the tactical level; and implementations, building operations and emergencies at the operation level. Findings equally revealed that visual appealing of materials associated with services (tangibles), insisting on error-free records (reliability), willing to help (responsiveness), having the knowledge to answer questions (assurance) and giving individualised attention (empathy) were the most important service quality performance indicators. Furthermore, the study revealed that strategic FM roles significantly influenced tangibles, reliability and responsiveness of staff and the services. Besides, tactical FM roles significantly influenced all service quality indicators except assurance, while operational FM roles had significant influence on tangibles, responsiveness and empathy.

Originality/value

To the best of the author’s knowledge, this study has provided first ever insight into the extent of FM strategic roles in the banking sector and influence of FM roles on service quality performance.

Details

Journal of Engineering, Design and Technology , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1726-0531

Keywords

Open Access
Article
Publication date: 30 June 2023

Henry Okpo, Dubem Ikediashi and Afolabi Dania

The rate of project failure across the globe seems to reinforce poor performance as a norm. However, engagement with construction digitalisation (CD) represents a departure point…

1150

Abstract

Purpose

The rate of project failure across the globe seems to reinforce poor performance as a norm. However, engagement with construction digitalisation (CD) represents a departure point for improving project performance. Amidst researchers' recent empirical engagement with CD, the knowledge of the relationship model between CD and project delivery (PD) is abysmal. As a result, developing a business case for CD in developing countries has been slow due to the dearth of empirical evidence. This paper aims to investigate the influence of digitalisation on project performance.

Design/methodology/approach

Anchored on cross-sectional survey research design using a questionnaire survey in which a total of 183 copies of structured questionnaires were randomly distributed to medium- and large-sized construction firms operating in Abuja, Nigeria's federal capital. A total of 126 valid responses were received giving an overall response rate of 68.8%. The responses were analysed using mean item score, principal component analysis and multiple linear regression.

Findings

Findings from the regression analysis reveal that digitalisation has varying levels of impact on PP measured using quality, time and cost. The relationship model with time performance is weak (r = 0.526, r2 = 0.277); on cost performance, the significant model is also weak (r = 0.502, r2 = 0.252) and moderate on quality (r = 0.663, r2 = 0.439). CD influences project cost, time and quality performance despite the weak relationship model. The results indicate that the most effective benchmark of CD is quality performance.

Originality/value

This study established the relationship between digitalisation and construction PD within the construction industry context, an area lacking research attention in emerging economies. This study is the first study in emerging economies that established the influence of digitalisation on construction PD statistically.

Details

Frontiers in Engineering and Built Environment, vol. 3 no. 4
Type: Research Article
ISSN: 2634-2499

Keywords

Article
Publication date: 7 December 2022

Dubem Isaac Ikediashi, Otoabasi Asuquo Ansa, Anthony Okwogume Ujene and Sani Reuben Akoh

Building information modelling (BIM) has been established in the literature as a successful platform that creates an intelligent virtual model for processing data from conceptual…

Abstract

Purpose

Building information modelling (BIM) has been established in the literature as a successful platform that creates an intelligent virtual model for processing data from conceptual design through construction to operational stage of a facility. However, its adoption for facilities management (FM) provision in Nigeria has been slow due to inherent barriers. The aim of this paper is to (1) assess and categorise using factor analysis BIM for FM barriers and (2) model the barriers using stakeholders' personal/professional attributes.

Design/methodology/approach

Anchored on quantitative research design, 205 copies of structured questionnaire were distributed to key stakeholders and facilities managers in Nigeria's three strategic cities while 135 valid responses were received giving a response rate of 65.8%. Data collected were analysed using descriptive statistics while multiple regression analysis was used to model the barriers. Kruskal Wallis test was used to test the only hypothesis postulated for the study.

Findings

The study established lack of awareness of BIM for FM, poor supporting infrastructure for Internet services, and lack of education and training as the top three rated barriers militating against adoption of BIM for FM in Nigeria while corruption, widespread mistakes and errors and cultural issues were established as the three least rated barriers. Besides, findings also established eight underlying factors that explained 23 barrier factors used for the study which were subsequently used to develop eight regression models. In effect, gender, professional affiliation, organisation, experience, education, expertise, BIM for FM project type, and location were found to statistically predict the 8 extracted factors driving perceived barriers of BIM for FM adoption in Nigeria.

Practical implications

The study has provided a framework of barrier factors to help stakeholders identify specific barriers for which appropriate measures can be taken to ameliorate consequences of the perceived barriers. Meanwhile, an improved and rejuvenated advocacy on inherent benefits of BIM for facilities management by frontline stakeholders could potentially steer up interests and increased participation of stakeholders on BIM for FM.

Originality/value

The unique study developed the first ever regression model that links BIM for FM barriers to professional attributes of facilities management stakeholders in Nigeria.

Details

International Journal of Building Pathology and Adaptation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2398-4708

Keywords

Article
Publication date: 15 August 2023

Dubem Ikediashi, Cletus Moobela, Kenneth Leitch, Nimi Dan-Jumbo, Afolabi Dania, Sani Reuben Reuben Akoh and Paul Esangbedo

Researchers have opined that the quality of commitment to pedagogical approaches by lecturers is one of the most important factors in determining student academic success. The…

Abstract

Purpose

Researchers have opined that the quality of commitment to pedagogical approaches by lecturers is one of the most important factors in determining student academic success. The purpose of this paper is to analyse the mediating effect of research informed teaching on the relationship between lecturer commitment to use of pedagogical approaches and teaching quality, with a view towards enabling delivery of high quality teaching and learning in HEIs.

Design/methodology/approach

The research is based on an online survey of the perception of 186 undergraduate and postgraduate students in four major UK universities. Covariance-based structural equation modelling (SEM) methodology was used to quantity and clarify the influence of lecturers' pedagogical attributes on teaching quality, mediated by research-informed teaching.

Findings

Findings reveal that: lecturers' pedagogical attributes have significant positive effect on teaching quality, research-informed teaching have significant positive effect on teaching quality, lecturers' pedagogical attributes have weak positive effect on research-informed teaching, and research-informed teaching partially mediates (indirect effect) the relationship between lecturers' pedagogical attributes and teaching quality.

Practical implications

Structural equation models are useful for clarifying concepts in pedagogy and have implications for education managers on how to improve teaching and learning in HEIs.

Originality/value

The paper presents a unique quantitative model for measuring the degree of teaching quality in universities.

Details

Journal of Applied Research in Higher Education, vol. 16 no. 3
Type: Research Article
ISSN: 2050-7003

Keywords

Article
Publication date: 5 March 2020

Dubem Ikediashi, Godfrey Udo and Maureen Ofoegbu

This study aims to evaluate the performance of buildings in the University of Uyo using the post-occupancy evaluation (POE) technique.

Abstract

Purpose

This study aims to evaluate the performance of buildings in the University of Uyo using the post-occupancy evaluation (POE) technique.

Design/methodology/approach

A quantitative questionnaire survey is adopted in which 333 copies of a validated questionnaire are administered to academic, administrative and maintenance staff and some students who occupy four buildings used for the survey. However, 124 valid responses are received giving a response rate of 37per cent. Data collected are analysed using descriptive and inferential statistical tools while the Kruskal Wallis chi-square (χ2) test is used to analyse hypotheses postulated for the study.

Findings

Findings reveal that the General Administration (GA) building has high ratings in five technical performance criteria of ambient level of sound in offices, the integrity of materials used for walls, and correctness of stair risers, threads in the building quality of lighting and quantity of lighting. Findings on the functional performance of GA building show that cleaning, friendliness, parking space, landscaping and indoor climate are the top five rated. Findings also reveal that lack of awareness about POE is a top-rated barrier, followed by a lack of orientation of stakeholders and a lack of adequately trained staff.

Originality/value

The study contributes to the body of knowledge on POE, particularly in universities by conducting an empirical evaluation of both technical and functional performance of the University of Uyo buildings. Besides, it establishes a set of factors that significantly hinder the implementation of POEs in universities. From a practice perspective, it provides valid feedback on which universities can build upon to improve conditions of their facilities and ultimately bolster the conducive environment for teaching and learning.

Details

Journal of Engineering, Design and Technology , vol. 18 no. 6
Type: Research Article
ISSN: 1726-0531

Keywords

Article
Publication date: 3 January 2023

Femi-favour Olabode Olasunkanmi, Dubem Isaac Ikediashi and Ikenna Reginald Ajiero

The role of construction industry in harnessing human and material resources of a nation cannot be overemphasised; hence, the emergence of the requirement of leadership. This…

Abstract

Purpose

The role of construction industry in harnessing human and material resources of a nation cannot be overemphasised; hence, the emergence of the requirement of leadership. This study aims to assess the usage of factors of transactional leadership style (TSLS) by the project managers (PMs) in the Nigeria construction industry.

Design/methodology/approach

A survey research design approach with questionnaire as an instrument of gathering data was adopted. Out of 1,233 questionnaires distributed, data from 975 received with acceptable feedback were analysed using both descriptive and inferential statistics.

Findings

This study revealed the following factors under active management by exception as the TSLS factors often employed by PMs in Nigeria. These factors are the three frequently used factors: they are: “always give clear and final instructions to be implemented in the project”; “always observed the progress of the project, assessed risk and took precaution to avoid mistakes in the project”; and “always closely monitor performance for errors needing correction”. This study concludes that it is imperative for PMs in the study area to adopt and incorporate these factors to ensure continuous successful delivery of construction projects.

Practical implications

Therefore, it is hoped that the findings of this research will help the construction industry managers to address the age-long but unrecognised leadership problem confronting the sector, thereby boosting project delivery.

Originality/value

The findings establish the appropriateness or otherwise of adoption of factors of transactional leadership, either in part or a whole.

Details

Journal of Engineering, Design and Technology , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1726-0531

Keywords

Article
Publication date: 3 May 2016

Dubem Isaac Ikediashi and Amaka Chinweude Ogwueleka

The use of information and communication technology (ICT) for business processes has witnessed exponential growth over the past two decades. This paper aims to explore the level…

1402

Abstract

Purpose

The use of information and communication technology (ICT) for business processes has witnessed exponential growth over the past two decades. This paper aims to explore the level of use of ICT infrastructure in the Nigerian construction industry and analyse the implications for construction management practice.

Design/methodology/approach

Using quantitative questionnaire survey, data from 148 respondents were analysed with the help of descriptive and inferential statistics as well as multiple regression analysis.

Findings

Findings establish project managers, site managers and quantity surveyors as the primary users of ICT with regards to the variety of ICT devices in the Nigerian construction industry, while the foremen are the least users. Besides, word processing/accounting systems, electronic communication systems and project management systems are the three top rated in terms of frequency of use, while quality as well as cost impacts of ICT infrastructure use are established as the most important factors contributing to overall project performance.

Originality/value

The study establishes causal relationships between ICT infrastructure use and project performance within the context of Nigeria’s construction industry.

Details

Journal of Engineering, Design and Technology, vol. 14 no. 2
Type: Research Article
ISSN: 1726-0531

Keywords

Article
Publication date: 1 July 2014

Dubem I. Ikediashi, Stephen O. Ogunlana and Prince Boateng

This paper aims to examine key determinants that influence the decision to outsource facilities management (FM) services. FM is said to be acquiring increasing popularity all over…

3616

Abstract

Purpose

This paper aims to examine key determinants that influence the decision to outsource facilities management (FM) services. FM is said to be acquiring increasing popularity all over the globe, with several sourcing strategies springing up for FM services provision.

Design/methodology/approach

Based on questionnaire survey approach, this paper uses purposive sampling to administer 84 questionnaires to selected bank executives operating in the 21 licensed commercial banks in Nigeria, soliciting their responses about what constitute key determinants of outsourcing decision in the context of FM services provision. In all, 41 responses were received, giving a response rate of 49 per cent.

Findings

Supported by empirical evidence, this study established 14 factors as key determinants of outsourcing decision for FM services provision. The top three rated factors were “to improve company’s focus”, “to make cost transparent” and “to improve stakeholders’ satisfaction”, while “to restrict own investment in staff”, “to retire personnel” and “to play along with trend in privatisation” were the least rated. There was no significant difference in the rankings of the factors by respondents, while most of the highly rated factors exhibited strong correlation with other factors.

Research limitations/implications

Due to limited dimension of sample size, more robust techniques such as factor analysis and structural equation modelling could not be used.

Originality/value

This paper provides an enhanced understanding of outsourcing decision and basis for further research into decision support models for outsourcing in the context of FM services provision.

Details

Facilities, vol. 32 no. 9/10
Type: Research Article
ISSN: 0263-2772

Keywords

Article
Publication date: 16 February 2015

Dubem Ikediashi and Onuwa Okwuashi

The purpose of this paper is to investigate and conceptualise significant factors influencing decision to outsource facilities management (FM) services in Nigeria’s public…

1656

Abstract

Purpose

The purpose of this paper is to investigate and conceptualise significant factors influencing decision to outsource facilities management (FM) services in Nigeria’s public hospitals.

Design/methodology/approach

Data for this study were collected using a cross-sectional questionnaire survey. A total of 85 responses were received from the six states comprising the study area while 11 of them were discarded due to missing data resulting in 74 usable responses. This gave an overall response rate of 61 per cent. Data collected were analysed using descriptive and inferential statistics as well as principal component analysis.

Findings

Findings revealed that 25 of the 31 factors were significant in explaining the decision to outsource FM service in Nigeria’s public hospitals; while 15 of them grouped into six broad categories were selected based on their factor loadings during further analysis. Besides, it was also established from the study that “to improve performance standard”, “to improve quality of services” and “to improve timely delivery of services” are the top three rated factors.

Research limitations/implications

The study complements the body of knowledge on “make or buy” decision theory by provided empirical insight into key attributes of outsourcing decision motives for FM services from the point of view of Nigeria’s public sector spectrum that can serve as benchmark for deciding on whether to outsource or not.

Practical implications

The study also has practical implications. More is now known as a result of this research about what factors constitute drivers for outsourcing FM services within the context of Nigeria’s public hospitals. With an aggregate opinion from 74 public hospitals, the study provides hospital administrators and public managers with a list of prioritised factors for making rational informed decision about outsourcing of services in the hospitals.

Originality/value

The study complements the body of knowledge on “make or buy” decision theory by providing empirical insight into key attributes of outsourcing decision motives for FM services from the point of view of Nigeria’s public healthcare.

Details

Property Management, vol. 33 no. 1
Type: Research Article
ISSN: 0263-7472

Keywords

Article
Publication date: 23 September 2013

Dubem I. Ikediashi, Stephen O. Ogunlana and Godfrey Udo

This study aimed to develop and empirically test a structural equation model for investigating risk factors associated with outsourcing of facilities management (FM) services and…

1764

Abstract

Purpose

This study aimed to develop and empirically test a structural equation model for investigating risk factors associated with outsourcing of facilities management (FM) services and its impact on firm performance (FP).

Design/methodology/approach

Using data derived from an earlier study, a conceptual model was hypothesized and empirically tested to clarify causal relationships between risk variables and how they influence FP.

Findings

Supported by empirical evidence, the study established that only vendor risk variables have marginal impact on FP. There were however significant positive relationship between vendor risks factors and relationship risk factors, client based factors (CBF) and relationship risk factors, client based risks and vendor related risks, and contract risks factors and relationship risk.

Practical implications

The final structural equation model has revealed key risk components that would require standard mitigation measures in order to achieve outsourcing success in the FM sector. It is a sector that is thriving in Nigeria and requires every effort to make it an international recognised market.

Originality/value

This paper provides a greater understanding of the interactions between key elements of outsourcing risks associated with FM provision as well as the degree of relationship between them.

Details

Journal of Facilities Management, vol. 11 no. 4
Type: Research Article
ISSN: 1472-5967

Keywords

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