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Article
Publication date: 16 October 2017

Vivek Soni, Rashmi Anand, Prasanta Kumar Dey, Ambika Prasad Dash and Devinder Kumar Banwet

The purpose of this research paper is to assess efficacy of e-governance implementation, influenced under the Indian-EU (European Union – EU) strategic dialogue. For the…

Abstract

Purpose

The purpose of this research paper is to assess efficacy of e-governance implementation, influenced under the Indian-EU (European Union – EU) strategic dialogue. For the same purpose, this study aims to analyse and measure penetration level of information and communication technology (ICT) applications across ten select gross domestic product-dependent sectors (gross domestic product – GDP) in Indian economy.

Design/methodology/approach

Multi-criteria decision-making (MCDM) approach of PROMETHEE, using its partial and complete versions in fuzzy environment, is applied. The approach assesses e-governance efficacy in various sectors, which is chosen based on their contribution to GDP, where criteria values are assigned by expert opinions, feedback is received and lessons are learnt from training and initiatives taken under the Digital India programme launched by the Government of India. These criteria related to IT policy implementation, cyber security breaches, IT infrastructure development initiatives in select sectors are identified. Later, sectors outranking results have been highlighted using both fuzzy set theory along with PROMETHEE (F-PROMETHEE) and its visual application.

Findings

On applying F-PROMETHEE, studies found that industrial, railways, health and finance and education sectors outrank in their high merit orders. Contrary, outranking shows that agriculture, defence and aerospace sectors should be more open and accessible to adopt ICT applications in order to promote e-governance processes and their implementation to make e-services available to common citizens. For better interpretation of results, graphical analysis for interactive aid is used to present the analyses.

Research limitations/implications

Research study was found useful in the assessment of ICT penetration level in to support Indo-EU relations, where PROMETHEE method is used to outrank sectors alternatives. Criteria are also weighted using fuzzy scale, and the impact of criteria on all alternatives has also been assessed. MCDM framework addresses that subjectivity lies in sectors to implement ICTs bases services. However, few other MCDM frameworks, methods such as COPRAS, GST, GRA, SAW and SWARA, can be used for the same purpose.

Practical implications

Sectors alternative involve high degree of complexity to adopt ICT applications for smooth e-governance and seek effective decision-making for investment prioritization and future development. This study also aims to address cyber security concerns of policymakers. Outranking methods of F-PROMETHEE are able to address the criteria-to-criteria impact and support decision-making in a more precise way.

Social implications

This study is inspired from the strategic implementation of the framework of the e-Government Action Plan 2016-2020 of the EU. The findings from the paper can provide referential support to the Indian Government and policymakers to support information delivery, implement cyber security policies and various sector developments.

Originality/value

This research study can act as a strong base in the decision-making process in conflicting situations of e-governance in India. This study not only can synergize conflicting ideas of various stakeholders, academicians in the Indian IT-sector but also can act as support to administrators and the policymakers to monitor the status of the India-EU Information Society Dialogue.

Details

Transforming Government: People, Process and Policy, vol. 11 no. 4
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 21 August 2017

Vivek Soni, Prasanta Kumar Dey, Rashmi Anand, Charru Malhotra and Devinder Kumar Banwet

The purpose of this research paper is to assess e-governance efficacy in various sectors of India. The paper develops on Grey System Theory (GST) methodology and…

Abstract

Purpose

The purpose of this research paper is to assess e-governance efficacy in various sectors of India. The paper develops on Grey System Theory (GST) methodology and enlightens grey portions of e-governance in select sectors. Research study identifies few grey criteria which affect implementation of information and communication technology (ICT) applications to support sustainable e-governance. Such criteria are related to information security breaches, information technology (IT) policy implementation, investments and strategic advantages for the various sector developments.

Design/methodology/approach

Considering “information” as a sensitive element to security for administration and part of dark portion to Indian economy, GST-based COmplex PRroportional ASsessment (COPRAS-G) method is adopted to assess the e-governance efficacy. The method provides flexible multicriteria decision-making (MCDM) approach to assess e-governance in prioritizing the sector alternatives of future strategic development. Priority order of select sectors is estimated, and COPRAS-G method is used in the research study to support decision-making on e-governance. Study compares ten major gross domestic product-dependent sectors based on few grey criteria. These criteria are chosen based on authors’ perspective on this study and feedback received from government officials of district levels under the Digital India-training programme. To address the subjectivity that lies in e-governance grey areas of sector, criteria are also weighted using fuzzy scale. Later methodology-based results are presented to draw a strategic road map for strategic development of the country.

Findings

On applying COPRAS-G method to predict pessimistic, optimistic and realistic scenarios of e-governance implementation across the ten sectors, high priory order in realistic scenario of results shows that implementation of ICT applications for e-governance should be in the sectors such as environment, climate change and in the railways. Industrial sector is also ranked as the preferred one over the other sectors on the basis of e-governance efficacy assessment.

Research limitations/implications

Here COPRAS-G method is used as MCDM techniques. However, few other MCDM techniques such as GRA, DRSA, VIKOR, SMAA, SWARA and SAW can be also explored to outrank various Indian sectors to deal with subjectivity in decision-making.

Practical implications

Implementation of ICT applications to support e-governance varies from sector to sector. ICT-based governance involves high degree of complexity in driving the operations for development of respective sectors. Therefore, government and policymakers need more flexibility to overcome present barriers of sector development. Such research can support decision-making where GST-based COPRAS-G method is able to capture and address the breaches of information security. Moreover, management concern for sector development has been presented on the basis of pessimistic, optimistic and realistic scenarios more precisely.

Social implications

The results can provide guidance to the academicians, policymakers and public sectors highlighting various possible measures to handle the security breaches in multi-facet intention of sustainable development. The outcomes from MCDM framework can also help in drawing a rough trajectory of strategy, i.e. development of ICTs applications and e-governance process.

Originality/value

This paper can supplement and act as the support for decision-making in conflicting situations on different flexible scenarios. Moreover, such work can synergize conflicting ideas of decision makers, academics and various other stakeholders of the Indian IT sector.

Details

Transforming Government: People, Process and Policy, vol. 11 no. 3
Type: Research Article
ISSN: 1750-6166

Keywords

Content available
Article
Publication date: 11 April 2008

Subhes C. Bhattacharyya and Prasanta Dey

369

Abstract

Details

International Journal of Energy Sector Management, vol. 2 no. 1
Type: Research Article
ISSN: 1750-6220

Content available
Article
Publication date: 27 June 2008

Dr Subhes C. Bhattacharrya and Dr Prasanta Dey

47

Abstract

Details

International Journal of Energy Sector Management, vol. 2 no. 2
Type: Research Article
ISSN: 1750-6220

Content available
Article
Publication date: 21 November 2008

Dr Subhes C. Bhattacharrya and Dr Prasanta K. Dey

287

Abstract

Details

International Journal of Energy Sector Management, vol. 2 no. 4
Type: Research Article
ISSN: 1750-6220

Article
Publication date: 1 February 2016

Takaya Kato, Breno Nunes and Prasanta Kumar Dey

The purpose of this paper is to examine how firms create and sustain competitive advantage in the inter-firm business relationships from a supplier’s perspective. It also…

1309

Abstract

Purpose

The purpose of this paper is to examine how firms create and sustain competitive advantage in the inter-firm business relationships from a supplier’s perspective. It also investigates what factors affect their competitiveness and relationship between buyers and suppliers.

Design/methodology/approach

This is an exploratory study on keiretsu partnerships composed of four main phases: analysis of theoretical perspectives, construction of a conceptual framework, interview of a CEO, and finally, a survey questionnaire with Japanese automotive suppliers.

Findings

As a result, this paper classified these 11 companies into four supplier groups (affiliated or independent Tier 1 suppliers; affiliated or independent Tier 2 suppliers) and analysed their competitiveness developing the research propositions further. The benefits of affiliation under a keiretsu partnership are discussed, showing that there may be little benefit in being an affiliated Tier 1 supplier. Even more critical, the results show that independent Tier 2 supplier may be more competitive than affiliated tier ones.

Originality/value

These intriguing results reveal an urgent need of investigating Japanese automotive supply chains from the suppliers’ perspectives in the future research. This paper extended the literatures on competitive advantage and business relationships at both theory and managerial practice.

Details

Journal of Manufacturing Technology Management, vol. 27 no. 1
Type: Research Article
ISSN: 1741-038X

Keywords

Content available
4765

Abstract

Details

Journal of Manufacturing Technology Management, vol. 27 no. 1
Type: Research Article
ISSN: 1741-038X

Article
Publication date: 1 February 2016

Yucan Wang, Andrew Greasley and Pavel Albores

Enterprise resource planning (ERP) systems are limited due to their operation around a fixed design production process and a fixed lead time to production plan and…

Abstract

Purpose

Enterprise resource planning (ERP) systems are limited due to their operation around a fixed design production process and a fixed lead time to production plan and purchasing plan. The purpose of this paper is to define the concept of informality and to describe the notion of a system combining informality and ERP systems, based on empirical research from four manufacturing case studies.

Design/methodology/approach

The case studies present a range of applications of ERP and are analysed in terms of the three characteristics of informality, namely, organisation structure, communication method and leadership approach.

Findings

The findings suggest that systems consisting of informality in combination with ERP systems can elicit knowledge from frontline workers leading to timely improvements in the system. This is achieved by allowing users to modify work procedures or production orders, and to support collaborative working among all employees. However it was found that informality is not required for manufacturers with a relatively stable environment who can deal with uncertainty with a proactive strategy.

Research limitations/implications

This study was carried out in China, with four companies as unit of analysis. Future work can help to extend this study across countries.

Originality/value

The use of Four dimensions of informality that relate to manufacturers implementing ERP are defined as “technology in practice”, “user flexibility”, “trusted human networks” and “positive reaction to uncertainty”. This is a new construct not applied before to ERP implementations.

Details

Journal of Manufacturing Technology Management, vol. 27 no. 1
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 1 February 2016

Andrew Thomas, Paul Byard, Mark Francis, Ron Fisher and Gareth R.T. White

The purpose of this paper is to identify the tools, methods and models that UK manufacturing companies adopt and apply in order to achieve resiliency and economic…

1419

Abstract

Purpose

The purpose of this paper is to identify the tools, methods and models that UK manufacturing companies adopt and apply in order to achieve resiliency and economic sustainability. The results of this work can assist in developing the foundations for defining a new joint resiliency/sustainability paradigm to assist industry.

Design/methodology/approach

Through a detailed, triangulated secondary data analysis and industry survey, the authors initially identify and then analyse the key resiliency and sustainability characteristics surrounding manufacturing operations. This paper initially reviews key literatures around resiliency and sustainability models and frameworks and subsequently draws out their key features and weaknesses. The work then details the research survey undertaken in to manufacturing companies aimed at identifying the resiliency/sustainability approaches that are adopted in companies. A sample of 72 manufacturing companies are used in the survey and from which the results are based.

Findings

Through analysing the fundamental business data of sales and manufacturing costs for 72 manufacturing companies, the authors cluster the companies in to four key manufacturing profiles. The work then shows through a more detailed analysis of the profiles that companies which are sustainable and more resilient in nature are, better engaged and connected to the development and application of resiliency and sustainability models. It was found that companies who seem to struggle in achieving economic sustainability or lack the ability to bounce back from various set-backs either do not employ such models or at best apply tools and techniques in an ad hoc manner.

Research limitations/implications

The paper provides key insights in to the adoption of tools, techniques and models surrounding the achievement of resiliency and sustainability in manufacturing companies. In so doing, the paper offers a new view on these issues and with the profiling exercise undertaken, companies will be able to identify their position in relation to the survey companies. This can be of benefit to the wider industrial and academic community. The development of a qualitative assessment around a relatively small sample size has its obvious limitations and it is crucial that further work with a range of companies in the area of manufacturing sustainability is key to developing (and also validating) a comprehensive set of resiliency and sustainability characteristics.

Practical implications

The paper highlights the issues surrounding existing academic resiliency/sustainability models and through the industry survey, it provides further information on where UK manufacturing companies are on adopting specific resiliency/sustainability models. The work suggests that the resiliency/sustainability landscape of UK manufacturing companies is much more complex and that a single strategic approach towards achieving improved manufacturing performance is somewhat dated and ineffective.

Originality/value

The development of a set of resiliency/sustainability profiles including the identification of the specific tools and techniques adopted by industry is aimed at tackling directly the issues of improving company performance and is considered by the authors as one of a kind. The results of the survey provide essential information on the resiliency/sustainability landscape of UK manufacturing companies.

Details

Journal of Manufacturing Technology Management, vol. 27 no. 1
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 1 February 2016

Peter Ayeni, Peter Ball and Tim Baines

Despite many Maintenance Repair and Overhaul (MRO) organisations alluding their positive business performances to the adoption Lean initiatives, there is a paucity of…

2559

Abstract

Purpose

Despite many Maintenance Repair and Overhaul (MRO) organisations alluding their positive business performances to the adoption Lean initiatives, there is a paucity of direct literature that validates this assertion. Thus, the purpose of this paper is to study empirically via the use of an industry-wide survey to establish and extent of Lean adoption and to verify its suitability in mitigating prevalent MRO challenges.

Design/methodology/approach

The empirical study contained in this paper is facilitated by an industry-wide survey to collect data from several firms across the MRO spectrum. The analysed responses from industry leaders, professionals and executives synthesised with existing literature was used in ascertaining the extent of Lean adoption within the operational framework of the industry.

Findings

The empirical study helped in validating the suitability of Lean in MRO context. However, it was also observed that the focus of its application was skewed towards its production-orientated functions more than its service-orientated functions. Nonetheless, this paper presents results of the positive influence of Lean in MRO context.

Research limitations/implications

This empirical study presented in this paper was carried out within a framework of key characteristics of operation. Although this approach is sufficient in assessing the industry’s Lean status, further assessment can also be achieved within the context of relevant performance metrics which was not included in this paper.

Practical implications

By exploring the industry’s Lean status within the context of operational characteristics of operation, this study provides MRO practitioners with more awareness into some of the critical factors required for successful holistic Lean realisation.

Social implications

The state-of-the-art of Lean within the aviation MRO context established through this research also contributes to the wider product-centric service environment by providing a platform that facilitates strategy development which ensures Lean success within this environment.

Originality/value

Apart from validating the suitability of Lean in MRO contexts, by establishing the extent of Lean adoption within the context of the operational framework, this paper provides a clearer insight as to how successful Lean implementation can be achieved via a holistic implementation strategy balanced between the product-centric and service-centric aspects of the industry.

Details

Journal of Manufacturing Technology Management, vol. 27 no. 1
Type: Research Article
ISSN: 1741-038X

Keywords

1 – 10 of 30