Search results

1 – 8 of 8
Article
Publication date: 1 March 2001

David G. Schwartz and Dov Te’eni

Image theory has been used, in numerous studies, as a basis for understanding and describing the decision‐making activity of managers in both cooperative and competitive…

1238

Abstract

Image theory has been used, in numerous studies, as a basis for understanding and describing the decision‐making activity of managers in both cooperative and competitive environments. The fundamental division of duties prescribed by image theory – namely adoption decisions and progress decision – maps very well to the adaptability requirements of intelligent agents. The issues of adaptive planning and execution monitoring in agents can be well served by applying the empirical lessons learned from the application of image theory across groups of decision makers. This paper explores the concepts of adoption and progress decisions in the context of image theory and provides a basis for creating image‐theoretic agents. This paper sets the foundation for an interdisciplinary bridge between Beach and Mitchell’s Image Theory for human decision making, and the construction of intelligent agents. We begin by presenting image theory and describing its use among human decision makers. We then show how the mechanisms of image theory can be implemented in an agent‐based architecture to implement both execution monitoring and adaptive planning. This is done through the image‐theoretic constructs of progress decisions and adoption decisions. We conclude by presenting logic‐programming implementation of the Imaginal Agent Architecture that supports the adaptive planning and execution monitoring of agents through the use of meta‐level constructs for adoption and progress decisions.

Details

Kybernetes, vol. 30 no. 2
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 7 March 2016

Meira Levy, Irit Hadar, Dov Te'eni, Naomi Unkelos-Shpigel, Sofia Sherman and Nassi Harel

The purpose of this paper is to propose a conference-based online social network (OSN) for academics’ knowledge sharing and collaboration around and beyond a conference…

1630

Abstract

Purpose

The purpose of this paper is to propose a conference-based online social network (OSN) for academics’ knowledge sharing and collaboration around and beyond a conference, while exploring the entanglement of the social and technical aspects of the system.

Design/methodology/approach

Following an exploratory study, an OSN prototype was developed and implemented in ECIS 2014. The usage of the OSN platform was monitored and in-depth interviews were conducted with seven of its active users.

Findings

Academic researchers have positive attitudes toward using conference-based OSN. However, there is a gap between academics’ perceptions and their actual behavior. Several barriers for engagement were identified, leading to technical and social recommendations, including the following needs: integrating the OSN platform with other conference information systems; addressing privacy concerns; allowing on-going collaboration; increasing OSN vitality; using the wisdom of the crowd; and promotion and its timing.

Research limitations/implications

The case study highlighted existing benefits, and identified potential future benefits from implementing a conference-based OSN. Future research is required to generalize the findings and evaluate the proposed strategies for enhancing user engagement.

Practical implications

This study revealed the set of considerations that should be taken upon launching a new academic OSN, which are beyond the technical issues per se.

Social implications

The paper presents the expected benefits from, and existing barriers to using a conference-based OSN, and suggests recommendations for encouraging academics to engage in such OSN, in order to enhance long-term social interactions, knowledge sharing and collaboration among conference participants.

Originality/value

This is a first study to examine a conference-based OSN.

Details

Information Technology & People, vol. 29 no. 1
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 25 July 2008

Nurit Zaidman, Dov Te'eni and David G. Schwartz

The purpose of this research is to suggest a framework based on the discourse approach to analyze intercultural communication problems in multinational organizations. The…

2187

Abstract

Purpose

The purpose of this research is to suggest a framework based on the discourse approach to analyze intercultural communication problems in multinational organizations. The paper also aims to suggest solutions to these problems by designing support in computer‐mediated communication.

Design/methodology/approach

The paper uses qualitative methodology to discover communication problems and strategies as they are used by employees in a multinational organization.

Findings

Communication problems and strategies were associated with differences between communicators at three levels of discourse: different assumptions about communication; different ways of structuring information and differences in style.

Research limitations/implications

The implementation of the suggested tools introduces potential sensitivities that need to be considered.

Originality/value

The paper highlights how to apply the discourse approach to the analysis of intercultural communication problems and suggests several implementations of computer‐mediated communication mechanisms and techniques that can effectively mitigate communication problems in multinational organizations.

Details

Journal of Communication Management, vol. 12 no. 3
Type: Research Article
ISSN: 1363-254X

Keywords

Article
Publication date: 6 June 2008

Lior Fink, Aviv Zeevi and Dov Te'eni

The purpose of this paper is to examine the differences in how customers and organizations perceive online customer relations (OCR) tools – the online communication tools…

2676

Abstract

Purpose

The purpose of this paper is to examine the differences in how customers and organizations perceive online customer relations (OCR) tools – the online communication tools at the interface between organizations and customers – and how the different perceptions affect the implementation, use, and effectiveness of these tools.

Design/methodology/approach

The research model is tested empirically in three separate studies that explore the organizations' perspective of OCR tools, the customers' perspective of OCR tools, and the actual implementation and use of these tools.

Findings

The findings in this paper vary across the six OCR tools examined. The findings for the “contact form” suggest that the misalignment in the perspectives of organizations and customers can drive less effective online relationships. Conversely, the findings for the “order‐tracking system” illustrate the potential of the alternative situation, when the attitudes of organizations and customers are aligned.

Practical implications

This paper identifies two potential barriers to effective OCRs: misalignment between the attitudes of organizations and customers, and inconsistency between attitude and behavior on the part of organizations. The findings suggest ways for organizations to improve the effectiveness of their online strategy.

Originality/value

The research model emphasizes the implementation and use of tools that support relationships rather than commercial transactions, and assumes the availability of a portfolio of OCR tools rather than concentrating on an individual tool. This study contributes by developing and testing a research model that includes the distinct perceptions and behaviors of both organizations and customers.

Details

Internet Research, vol. 18 no. 3
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 28 January 2011

Jacob Weisberg, Dov Te'eni and Limor Arman

Purchasing on the internet has unique features that make it different from the traditional shopping process, particularly with regard to its social context. This study…

20269

Abstract

Purpose

Purchasing on the internet has unique features that make it different from the traditional shopping process, particularly with regard to its social context. This study seeks to investigate the relationship between past online purchases and purchasing intentions, representing the social context by the notions of social presence and trust.

Design/methodology/approach

A sample of 115 working MBA students purchased an item online (but were stopped at the stage of paying), and then completed a questionnaire on social presence and trust.

Findings

The results show that past purchasing predicts intentions to purchase and that trust and social presence act as partial mediators.

Practical implications

Social context is important for understanding how past behavior affects future purchasing. Designs should therefore enhance social presence and trust. Moreover, it may be beneficial to monitor these mediators to detect potential problems.

Originality/value

The study demonstrates the important role of social context in online shopping. In particular, the mediation of trust and social presence between past and future purchasing is determined.

Details

Internet Research, vol. 21 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 3 October 2008

Nurit Zaidman, David G. Schwartz and Dov Te'eni

The purpose of this paper is to explore the challenges to information and communication technologies (ICT) implementation in multinationals. The paper focuses on…

1020

Abstract

Purpose

The purpose of this paper is to explore the challenges to information and communication technologies (ICT) implementation in multinationals. The paper focuses on contextual variables relevant to the understanding of the implementation of ICT in organizations operating in the Middle East, such as organization culture and power relations.

Design/methodology/approach

The study is based on interviews with 31 employees of a multinational company that operates in the Middle East. In addition, 60 days of electronic mail of two senior managers were studied and random samples of messages from the computers of six participants collected. Altogether 200 e‐mail messages, spanning seven months were surveyed.

Findings

It was found that the transplantation of ICT was based on the construction of technology as symbolizing the value of modernity. Although employees did not resist the implementation of ICT tools, several problems related to language and access to data had an impact on their work. Furthermore, the ICT tools implicitly assumed a utilitarian discourse that values computer‐mediated more than face‐to‐face communication, but the organization rejected this aspect of the tools.

Practical implications

We argue that more flexible designs of ICT should take into account the particular discourse system employed in order to achieve a better fit between the ICT tools and the users.

Originality/value

The paper focuses on a neglected area of research, the implementation of ICT tools in culturally diverse organizations and discusses contextual variables relevant to the understanding of the implementation of ICT in organizations such as organization culture and power relations which have not been extensively discussed in the literature.

Details

Education, Business and Society: Contemporary Middle Eastern Issues, vol. 1 no. 4
Type: Research Article
ISSN: 1753-7983

Keywords

Content available
Article
Publication date: 1 March 2000

111

Abstract

Details

Internet Research, vol. 10 no. 1
Type: Research Article
ISSN: 1066-2243

Content available
Article
Publication date: 7 March 2016

Helen Hasan and Henry Linger

489

Abstract

Details

Information Technology & People, vol. 29 no. 1
Type: Research Article
ISSN: 0959-3845

1 – 8 of 8