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This article seeks to look at the need for a library request system that can provide improved relationship management and personalized services, and meets public expectations about advances in technology and self‐service applications. In this case, a homegrown solution fills a need in an efficient, cost‐effective and gratifying manner.

After investigating established reserves systems and finding them lacking in relationship and process management features, the libraries got to the point where library staff started looking for internal solutions to request tracking and workflow issues when a homegrown automated solution was discovered; Library Systems, the libraries' internal technical support unit, had developed a very versatile “Helpdesk” system that tracked the status of computer work and problem requests. This system had been adapted by other libraries and organizations around the country for a similar purpose and provided a simple yet versatile interface that would lend itself well to developing a system for reserve request tracking and process management.

After making use of this system over three terms including a busy Fall 2006, ResDesk has made a huge positive impact on workflow and communication. Instructors can, and do, check the status of their requests at their own discretion resulting in fewer visits from stressed out instructors. The system itself has been phenomenal in managing the request, allowing reserves processing, even though there are more requests than ever, to be more efficient than ever. For comparison, even though the number of requests has steadily increased, the amount of processing time, with the implementation of ResDesk, has steadily decreased.

While there have been many articles published on customer‐relationship management systems, they are firmly entrenched in the business sector and there has been little discussion in library literature about a system that would automate all communications and workflows surrounding interaction with patrons, from request to completion.

The purpose of this paper is to transform a user‐authentication process for a document delivery and borrowing service into a simplified and unified logon access method consistent with other library services by leveraging a University Lightweight Directory Access Protocol (LDAP).

Data fields were analyzed from the Texas A&M University Libraries' interlibrary loan and document delivery application (ILLiad) to determine the unique information that was critical to maintain account security and historical usage. As an added feature, plans were made and implemented to provide account authentication with another system entity through the use of Shibboleth software.

The campus LDAP proved a popular added feature. Since the implementation of the new authentication and authorization methods, usage of the service has increased even though the number of actual live accounts has decreased. Account security and user affiliation statistics were greatly improved.

More efficient authentication and authorization processes increased the effectiveness of the document delivery service. Use of the LDAP protocol and Shibboleth software enhanced the authentication process for both the library and the user. Eliminating the need for a separate set of credentials for use of the document delivery service reduced the potential for password fatigue.

The creation and implementation of different technologies to further refine migration and systematic processes. A guide to the steps taken to facilitate moving from one authentication method to a more advanced system leveraging Shibboleth and .ASP for quality assurance.

From two bodies of literature, the purpose of this paper is to generate theory for an updated conceptual model of drivers of Six Sigma project success by integrating extant psychology theory and empirical general team project results with a history of eight recent Six Sigma projects and extant Six Sigma literature. The new theory emphasizes the need for project leads to process information simultaneously, as well as develop prioritization abilities. Also, the new theory reverses the relations of three existing theories from general team composition theory. The new theory suggests that Six Sigma belt trainers should focus more on soft skill development.

A literature review of the two bodies of literature previously mentioned.

Eight new propositions related to the success of Six Sigma projects are developed. Further, two new constructs, “project leader simultaneity of thought” and “prioritization ability” are suggested for further investigation.

The authors suggest a few practical implications: first a greater emphasis on soft skill training would be beneficial in Six Sigma belt training. A second new point of emphasis in belt training is developing greater internal locus of control in belt candidates. Third, the authors suggest that during the team member selection process a diversity of backgrounds would be beneficial to Six Sigma project success.

Small social enterprises (SEs) face many challenges as they seek to secure their survival, sustainability and performance, but little is known about the interrelations among these challenges and how these SEs might mitigate their challenges by using online platforms.

Drawing on the results of 19 in-depth semi-structured interviews with founders of small SEs in Australia, the authors present two integrative frameworks: one demonstrates how different challenges directly or indirectly influence SE performance, and the other represents the linkage between online platforms use and SE performance.

The authors’ findings indicate that SEs face social, economic and organizational challenges, and that SEs use online platforms to mitigate these challenges and improve their performance. Online platforms enable these enterprises to identify funding opportunities, recruit staff and volunteers, connect with other SEs, form partnerships, promote their organization, market their products and services, and avoid competition and duplication in their ecosystem.

The authors provide a guiding model for further research on using online platforms to mitigate challenges for small enterprises to improve performance. This study advances current understanding of why some SEs fail to thrive, while others survive, flourish and grow.

The authors’ study advances the resource-based view by identifying how online platforms offer a valuable resource to improve SE performance, and assist managers to maintain the strategic direction of their enterprise.

The purpose of this paper is to consider a monetary-jump model to measure the contribution of jumps to the total volatility of interest rates in the Brazilian interbank market and to assess the extent to which the central bank’s unanticipated monetary policy decisions are driving these jumps.

The authors use a sample of swap rates contracts with different maturities to estimate a mixture GARCH-jump model that disentangles two components of interest rate volatility: a GARCH-type specification that models conditional heteroskedasticity to account for the volatility during “normal” times and a Poisson process that models the occurrence of abrupt changes in interest rates.

The contribution of jumps to the total volatility is substantial, and monetary policy decisions partly explain the occurrence of those jumps. In particular, the authors find that the likelihood of a jump occurring during a meeting day of the Brazilian central bank’s monetary policy committee (COPOM) is higher in comparison to that of a non-meeting day.

The occurrence of jumps in the term structure of interest rates raises the question of the transmission mechanism of the monetary policy through the asset price channel as well as the relation between jumps and economic fundamentals.

Communication between the central bank and the market will affect expectations and asset values. If the central bank’s decisions generate fewer jumps, then the variance of the interest rate-linked asset values will also be reduced.

The paper employs a new approach to assess monetary policy surprises to a set of Brazilian interest rate data and relates the occurrence of jumps to the macroeconomic environment.

Presents a series of articles on each of the following topics: digital strategy in the next millennium (Digital strategy – a model for the millennium; Searching for the next competitive edge; The technology link; Value web management opportunities; clash of the Titans: communications companies battle for new ground; and a guide through the maze); retailing and distribution in the digital era (The business case for electronic commerce; superdistribution spells major changes; VF Corp. sews up software operation; IBM seeks to harness digital revolution; Egghead’s bold move to a Web‐based strategy; achieving successful Internet banking; and enterprising uses for IT); and the changing shape of the aviation industry (boom times ahead for air cargo; United Airlines flies high through employee ownership; Asian practices to West at Cathay Pacific; and Ryannair strips to the bone).

The purpose of this paper is to evaluate the impact of short-term loan (STL) vs long-term loan (LTL) on wheat productivity of small farms in Sindh, Pakistan.

The econometric estimation is based on cross-sectional data collected in 2016 from 18 villages in three districts, i.e. Shikarpur, Sukkur and Shaheed Benazirabad, Sindh, Pakistan. The sample data set consist of 180 wheat farmers. The collected data were analyzed through different econometric techniques like Cobb–Douglas production function and Instrumental variables (two-stage least squares) approach.

This study reconfirmed that agricultural credit has a positive and highly significant effect on wheat productivity, while the short-term loan has a stronger effect on wheat productivity than the long-term loan. The reasons behind the phenomenon may be the significantly higher usage of agricultural inputs like seeds of improved variety and fertilizers which can be transformed into the wheat yield in the same year. However, the LTL users have significantly higher investments in land preparation, irrigation and plant protection, which may lead to higher wheat production in the coming years.

In the present study, only those wheat farmers were considered who obtained agricultural loans from formal financial institutions like Zarai Taraqiati Bank Limited and Khushhali Bank. However, in the rural areas of Sindh, Pakistan, a considerable proportion of small-scale farmers take credit from informal financial channels. Therefore future researchers should consider the informal credits as well.

This is the first paper to examine the effects of agricultural credit on wheat productivity of small farms in Sindh, Pakistan. This paper will be an important addition to the emerging literature regarding effects of credit studies.

The purpose of this study is to explore the role of formal religion in the early years of Outward Bound, a significant outdoor education organisation in Britain, from the 1940s to the 1960s.

This article is based on archival and other documentary research in various archives and libraries, mostly in the United Kingdom.

The article shows that religious “instruction” was a central feature of the outdoor education that Outward Bound provided. The nature and extent of this aspect of the training was a matter of considerable debate within the Outward Bound Trust and was influenced by older traditions of muscular Christianity as well as the specific context of the early post–Second World War period. However, the religious influences at the schools were marginalised by the 1960s; although formal Christian observances did not disappear, the emphasis shifted to the promotion of a vaguer spirituality associated with the idea that “the mountains speak for themselves”.

The article establishes the importance of organised Christianity and formal religious observances in the early years of Outward Bound, a feature which has generally been overlooked in the historical literature. It contributes to wider analyses of outdoor education, religious education and secularisation in the mid-twentieth century.

The European Union (EU, formerly the European Community) celebrated, in November 1993, the ratification of the Maastrict Treaty pushing European union another step closer to realization. In the face of growing external forces (the disequilibrium caused by the disintegration of Eastern Europe and the former Soviet Union, the war in Bosnia and global economic recession) that affect the planned progress and strategy the European Union (EU) leaders pursue, the authors of this article use a strategic management framework to analyze the EU. To our knowledge, this has not been attempted before. There is a growing volume of literature on the adaptation of the strategic management model to public sector institutions (Rainey, Backoff & Levine, 1976; Eadie & Steinbacher, 1985; Bryson & Williams, 1983; Nutt & Backoff, 1993). Public enterprises sometimes pursue objectives different from those of private — and third‐sector (non‐profit) enterprises (Jauch & Glueck, 1988). Public managers must be able to deal with more complex internal and external environments than private — and third sector managers. Despite these and other difficulties, a strategic analysis provides clues for effective strategic management in the public sector (Eadie & Steinbacher, 1985; Ring & Perry, 1985; Nutt & Backoff, 1993). A strategic management model is used here to provide a framework of analysis and direction on which critical areas of concern need to be addressed for the EU to continue with their creation of a community wholly open to the free and unimpeded circulation of people, services, capital and goods (Wechsler; Hahn, 1991).

The purpose of this paper is to investigate in which management aspects could Six Sigma (SS) methodology help the organization that implements it. Another subject to be examined is the integration of SS and other quality management systems (QMSs) in practice and in a theoretical way.

A questionnaire was addressed to 146 Greek companies of all business sectors, with at least one QMS; here was ISO 9001:2008. It included questions concerning the importance of the critical success factors (CSFs) of QMSs and performance measures after the implementation of ISO 9001. Correspondence analysis was used for the analysis of the data. A theoretical investigation in literature was also accomplished to express the characteristic aspects of SS.

Companies implementing SS seemed to outperform the companies without it, in the importance given in most CSFs and equally in the performance measures. People-oriented factors distinguished as more important, and this is consistent with the literature concerning SS.

This paper provides information for practitioners and researchers about SS methodology and presents some of its advantages, deriving from its integration with ISO 9001 QMS.

It makes available a perspective of SS deployment in Greek organizations. It also clarifies points that demonstrate the differentiation of SS from other quality approaches and the case of integration with ISO 9001. It also presents the demographic profile of the companies that implement SS.