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Article
Publication date: 9 August 2011

Gail Steptoe‐Warren, Douglas Howat and Ian Hume

The paper seeks to examine both management and psychological literature on strategic decision making.

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Abstract

Purpose

The paper seeks to examine both management and psychological literature on strategic decision making.

Design/methodology/approach

A review of the management and psychological literature is undertaken, with particular focus on factors affecting strategic decision making.

Findings

The literature review reveals that managerial cognition as well as individual and corporate values can have an impact on strategic decision making. The review also finds that strategic competencies are important although there is no agreement within the literature on what those competencies are.

Originality/value

Strategic thinking and strategic decision making have been discussed within the psychological and management literature for decades. Psychological and management theoretical perspectives and empirical research have been discussed separately and failed to consider both together. The current paper reviews both psychological and management literature to provide an understanding of the strategic thinking and decision making process and factors that may affect the process.

Article
Publication date: 1 March 1977

IAN CAMPBELL

When the brilliant and solitary author of “The house with the green shutters” died young, not a little tidying‐up remained to be done. That, in the absence of a public…

Abstract

When the brilliant and solitary author of “The house with the green shutters” died young, not a little tidying‐up remained to be done. That, in the absence of a public library in rural Ayrshire, is what the librarian of Ayr Burgh set out to do.

Details

Library Review, vol. 26 no. 3
Type: Research Article
ISSN: 0024-2535

Article
Publication date: 1 February 1992

BRISTOW Helicopters has now recorded over 15,000 operational AS332L Bristow Tiger and Sikorsky S‐61N flying hours with its combined Cockpit Voice and Flight Data Recorder…

Abstract

BRISTOW Helicopters has now recorded over 15,000 operational AS332L Bristow Tiger and Sikorsky S‐61N flying hours with its combined Cockpit Voice and Flight Data Recorder (CVFDR). Developed in conjunction with GEC‐Plessey Avionics as part of an Integrated Health and Usage Monitoring System (IHUMS), the system received United Kingdom Civil Aviation Authority approval in December 1991, well in advance of regulations requiring its installation in all UK registered public transport helicopters by 31 July 1992.

Details

Aircraft Engineering and Aerospace Technology, vol. 64 no. 2
Type: Research Article
ISSN: 0002-2667

Article
Publication date: 10 May 2011

Cornelia Voigt, Graham Brown and Gary Howat

The purpose of this paper is to explore and compare the benefits sought by three different types of wellness tourists: beauty spa, lifestyle resort, and spiritual retreat visitors.

10469

Abstract

Purpose

The purpose of this paper is to explore and compare the benefits sought by three different types of wellness tourists: beauty spa, lifestyle resort, and spiritual retreat visitors.

Design/methodology/approach

Based on the findings from 27 semi‐structured interviews with wellness tourists a benefits of wellness tourism scale (BWTS) was developed. It was used to measure 46 benefit items and was mailed to people included on the client/member lists of three Australian wellness tourism organisations.

Findings

In total, six benefit factors emerged from a principal axis factor analysis: transcendence; physical health and appearance; escape and relaxation; important others and novelty; re‐establish self‐esteem; and indulgence. A one‐way MANOVA, followed by a series of ANOVAS, revealed significant differences between the three types of tourists regarding the importance attributed to each of the six benefit factors. While all participants in the study sought transformation of the self, each identifiable group of tourists placed different emphasis on physical, psychological or spiritual transformations. Moreover, each group differed significantly in terms of demographic and travel behaviour characteristics.

Originality/value

The relevance of this paper lies in its adoption of a comprehensive approach to the investigation of the potential differences between three wellness tourist groups regarding the socio‐demographic profile, travel behaviour, and the benefits sought. Previous studies have focused on a single particular wellness tourist group. Furthermore, the BWTS may be applicable for use in future comparative studies of wellness tourist motivation.

Details

Tourism Review, vol. 66 no. 1/2
Type: Research Article
ISSN: 1660-5373

Keywords

Book part
Publication date: 4 July 2019

Abstract

Details

SDG3 – Good Health and Wellbeing: Re-Calibrating the SDG Agenda: Concise Guides to the United Nations Sustainable Development Goals
Type: Book
ISBN: 978-1-78973-709-7

Article
Publication date: 4 April 2008

Kay Greasley, Paul J. Watson and Shilpa Patel

This article aims to explore public‐public partnership issues arising when public sector organisations work together in order to deliver a new government sponsored initiative.

1608

Abstract

Purpose

This article aims to explore public‐public partnership issues arising when public sector organisations work together in order to deliver a new government sponsored initiative.

Design/methodology/approach

A qualitative approach was adopted for this study, employing in‐depth interviews across four UK case study sites. The rich qualitative data gathered from these interviews is analysed utilising a thematic framework.

Findings

The findings indicate that most of the participants did not feel that they were involved in a partnership and had little or no contact with their partner. The key role of inter‐personal relationships amongst individual members is emphasised.

Research limitations/implications

The findings presented represent the pilot sites utilised in a government sponsored initiative. As future public‐public partnerships develop, further research should be undertaken to explore this phenomenon and establish the generalisability of these findings.

Practical implications

The study indicates that while there are clear benefits of partnership working, achieving successful collaboration is not straightforward. Improvements need to be made to develop partnerships using both formal and informal communication methods.

Originality/value

This paper demonstrates the importance of the relationships between, and perceptions of, personnel at an individual level in the success of public‐public partnerships.

Details

International Journal of Public Sector Management, vol. 21 no. 3
Type: Research Article
ISSN: 0951-3558

Keywords

Article
Publication date: 4 August 2020

Neale Slack, Gurmeet Singh and Shavneet Sharma

This paper aims to examine the effect of service quality dimensions and customer satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and…

2428

Abstract

Purpose

This paper aims to examine the effect of service quality dimensions and customer satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and price sensitivity, as well as the effect of service quality dimensions on customer satisfaction.

Design/methodology/approach

A public intercept survey collected data from 480 supermarket customers. Statistical package for the social sciences was used to provide descriptive and inferential analysis.

Findings

Results reveal the predominance and magnitude of effect of empathy positively on customer satisfaction, customer repurchase intention and word-of-mouth, and negatively on customer complaining behaviour and price sensitivity. Customer satisfaction also significantly affects these customer loyalty and disloyalty dimensions.

Research limitations/implications

This research was conducted in the supermarket sector of only one country.

Practical implications

Insights have been provided to increase customer satisfaction and customer loyalty outcomes, and negate customer disloyalty outcomes, in the supermarket sector.

Originality/value

This study provides suggestions to supermarket executives regarding the significance of empathetic, customer-oriented behaviour by front-line supermarket service employees.

Details

International Journal of Quality and Service Sciences, vol. 12 no. 3
Type: Research Article
ISSN: 1756-669X

Keywords

Article
Publication date: 27 September 2022

Eray Polat and Mehmet Ali Koseoglu

The study aims to explore the intellectual structure of wellness tourism (WT) research by performing a two-phase methodological approach.

Abstract

Purpose

The study aims to explore the intellectual structure of wellness tourism (WT) research by performing a two-phase methodological approach.

Design/methodology/approach

Citation and co-citation analysis were performed on 209 articles published up to October 2021 in Scopus, and the results were visualised with the VOSviewer software. Furthermore, to assess clusters in-depth, qualitative thematic content analysis was used.

Findings

The findings indicate that the main articles of WT research examine the demand side of WT. Five clusters were explored by co-citation analysis. Each cluster is discussed by presenting the main theme, key theoretical framework, and characteristic methodological perspective. Accordingly, no dominant theory stands out in research on wellness tourism. Most of the study has been done through cross-sectional surveys.

Practical implications

The authors anticipate that by the recommendations outlined in this study, WT research will progress and provide significant insights to WT practitioners in the coming years to meet tourist expectations.

Originality/value

Via this research, which shows the discovery of the intellectual structure of WT and its holistic picture, the deficiencies in the picture will be seen, and practitioners will be provided information based on evidence.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

Keywords

Open Access
Article
Publication date: 10 May 2022

Syed Ahamed Suban

Tourism on wellness is a rapidly expanding segment of the travel industry; nevertheless, it is still in its infancy, and more study research is needed to develop a…

Abstract

Purpose

Tourism on wellness is a rapidly expanding segment of the travel industry; nevertheless, it is still in its infancy, and more study research is needed to develop a scientific foundation for health and wellness tourism. The study uses bibliometric indicators like as citations to determine the field structure on wellness tourism from 1998 to 2021, and the VOSviewer software to map the significant trends in wellness tourism (WT) area, to examine the present situation.

Design/methodology/approach

To reach this objective, the theme of “wellness tourism” was searched in the “Scopus” database, and bibliometrics data on the publications were obtained. In total, 414 papers were found during the initial search, which was then narrowed according to the criteria. Using this strategy, the author discovered 386 records, and after removing 4 duplicates and 1 irrelevant document, the refining produced 381 related documents. The most-cited papers, significant authors, co-citation of references, sources and authors were all investigated for the publications related to WT.

Findings

According to this report, research into wellness tourism has increased in recent years. The authors discovered two papers with over 238 “Scopus” citations and a total of 10 studies with 1414 citations. According to Scopus, the document Napier et al. receives 36.5% of citations each year. There were a total of 804 authors who published about WT between 1998 and 2021, with Smith, M, Voigt, c, and Puczkó, L being the most-cited reference authors in the subject. Han h. has the highest index of 56 of all the authors.

Research limitations/implications

The “Scopus” database was used for bibliometric analysis, although the VOSviewer was used exclusively. This considered as a first study to utilize a bibliometric method to address this research gap, identifying the tools, journals, and, most crucially, conceptual subdomains like spa, yoga, therapy, spirituality and trekking that will be significant in future research.

Originality/value

Using a bibliometric analytic approach, this article looked at papers on wellness tourism published between 1998 and 2021. Thus, its goal is to learn more about wellness tourism and to enlighten wellness tourism scholars on the field's structure.

Details

International Hospitality Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2516-8142

Keywords

Article
Publication date: 18 April 2022

Anupama S. Kotur

In a post-COVID world, tourists seeking wellness through unique tourism experiences is expected to intensify. The purpose of this study is twofold – to provide baseline…

Abstract

Purpose

In a post-COVID world, tourists seeking wellness through unique tourism experiences is expected to intensify. The purpose of this study is twofold – to provide baseline information to explore interlinkages between wine tourism and wellness and to identify wine tourism experiences that create a sense of wellness among wine tourists.

Design/methodology/approach

This study adopts a netnographic approach by analysing user-generated content collected from the TripAdvisor platform. A total of 2,117 reviews of seven wineries in Maharashtra, India, were coded.

Findings

Fourteen interpretive codes were identified and positioned within Dunn’s (1959) four dimensions of wellness, namely, body, mind, spirit and environment. The findings suggest that wine tourism experiences allow wine tourists to rejuvenate their mind, body and spirit, enhancing a sense of holistic wellness.

Practical implications

Proposed wellness dimensions of the wine tourism framework can be used by practitioners to enhance the quality and variety of their wine tourism offerings, extending into the realm of wellness.

Originality/value

To the best of the authors’ knowledge, based on the literature review, there are few studies examining wine tourism through the lens of wellness. Also, the study uses Indian wineries as the study site, offering an insight into tourist experiences of this growing wine tourism market.

Details

International Journal of Wine Business Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1751-1062

Keywords

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