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Article
Publication date: 22 December 2020

Donia Waseem, Sergio Biggemann and Tony Garry

This paper aims to explore the drivers of employee motivation to facilitate value co-creation. Specifically, it enhances the understanding of social and contextual elements that…

2039

Abstract

Purpose

This paper aims to explore the drivers of employee motivation to facilitate value co-creation. Specifically, it enhances the understanding of social and contextual elements that contribute towards the co-creation of value.

Design/methodology/approach

Embracing an interpretive paradigm, the study draws on 57 in-depth interviews together with participant observation field notes. The data were analysed using thematic analysis.

Findings

The findings identify six key drivers that motivate employees to facilitate value co-creation: rewards and recognition, opportunities for life-long learning, interpersonal engagement, role responsibility and accountability, organisational vision and social purpose.

Research limitations/implications

This study is undertaken within a traditional organisation setting. Other organisational contexts such as working from home should also be considered. Second, this study focused on the individual relational orientations of employees. Also, there is an opportunity to explore the collective orientation of employees.

Originality/value

Drawing on service-dominant logic (S-D logic) as a theoretical lens, this study adopts and adapts Lindenberg and Steg’s (2013) goal-framing theory to conceptualise six drivers of employee motivation to facilitate value co-creation within three-goal frames that leads to in-role and extra-role job performance.

Details

Journal of Services Marketing, vol. 35 no. 4
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 19 February 2024

Donia Waseem, Shijiao (Joseph) Chen, Zhenhua (Raymond) Xia, Nripendra P. Rana, Balkrushna Potdar and Khai Trieu Tran

In the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from…

Abstract

Purpose

In the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from gossip theory, this research focuses on two key suppressors of consumer vulnerability: transparency and control. Previous studies conceptualize transparency and control from rationalistic approaches that overlook individual experiences and present a unidimensional conceptualization. This research aims to understand how individuals interpret transparency and control concerning privacy vulnerability in the online environment. Additionally, it explores strategic approaches to communicating the value of transparency and control.

Design/methodology/approach

An interpretivism paradigm and phenomenology were adopted in the research design. Data were collected through semi-structured interviews with 41 participants, including consumers and experts, and analyzed through thematic analysis.

Findings

The findings identify key conceptual dimensions of transparency and control by adapting justice theory. They also reveal that firms can communicate assurance, functional, technical and social values of transparency and control to address consumer vulnerability.

Originality/value

This research makes the following contributions to the data privacy literature. The findings exhibit multidimensional and comprehensive conceptualizations of transparency and control, including user, firm and information perspectives. Additionally, the conceptual framework combines empirical insights from both experiencers and observers to offer an understanding of how transparency and control serve as justice mechanisms to effectively tackle the issue of unsanctioned transmission of personal information and subsequently address vulnerability. Lastly, the findings provide strategic approaches to communicating the value of transparency and control.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 7 April 2023

Zoi Kotsiri and Apostolos Vantarakis

This study aims to monitor seawater by determing two biological indicators, Escherichia coli and Enterococcus faecalis. The process of following standard procedures is mainly…

Abstract

Purpose

This study aims to monitor seawater by determing two biological indicators, Escherichia coli and Enterococcus faecalis. The process of following standard procedures is mainly time-consuming. Thus, there is a demand for a biosensor, an appropriate device for rapid and accurate results that can give information about the microbiological quality of seawater in an effective and rapid way.

Design/methodology/approach

In the gold standard method for seawater monitoring, the filter method is applied as a condensation step. In this work, the authors evaluated six types of common syringe filters for bacteria concentration and then the best filter was used for seawater analysis for E. coli and Enterococci with loop-mediated isothermal amplification (LAMP) polymerase chain reaction (PCR).

Findings

Cellulose acetate filter had the highest efficiency (98%) for bacterial concentration. The limit of detection of the LAMP method was 104/1,000 mL for both E. coli and E. faecalis. The proposed method could be used for the development of seawater biosensors with advantages such as a simple heating element and the speed that the LAMP PCR presents.

Originality/value

The suggested protocol is proposed in an integrated in situ system, a biosensor, for seawater quality determination.

Details

Sensor Review, vol. 43 no. 2
Type: Research Article
ISSN: 0260-2288

Keywords

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