Search results

1 – 10 of 138
To view the access options for this content please click here
Article
Publication date: 5 June 2017

Alexander von Selasinsky, Daniel Kurt Josef Schubert, Thomas Meyer and Dominik Möst

The paper aims to analyse whether experiencing a supply interruption affects the valuation of security of electricity supply.

Abstract

Purpose

The paper aims to analyse whether experiencing a supply interruption affects the valuation of security of electricity supply.

Design/methodology/approach

A blackout in Munich, Germany, in November 2012 is utilised as a natural experiment by conducting a contingent valuation survey around two months after the event. The characteristics of the supply interruption allow for distinguishing between households that were affected by the blackout and those who were not. This provides the opportunity to compare the willingness to pay (WTP) for avoiding and the willingness to accept (WTA) for enduring a supply interruption between affected and non-affected Munich households.

Findings

The results show that households who were affected by the outage had a higher WTP for avoiding a hypothetical supply interruption. Although affected households also had a higher WTA for enduring an outage, the WTA-differences between the two groups are not statistically significant. Furthermore, the results indicate that experience with power outages can increase the perceived relevance of the policy objective “security” at the expense of the objective “environmental sustainability”.

Originality/value

The paper contributes to the literature in three general respects. First, the assessment of the relationship between outage experience and the valuation of supply security is based on a natural experiment which avoids most of the shortcomings of previous studies. Second, the paper uses both the WTP and the WTA measure to approximate the valuation of supply security and discusses the differences in their outcomes. Third, these monetary valuations are complemented and compared with general attitudes towards a reliable electricity system.

Details

International Journal of Energy Sector Management, vol. 11 no. 2
Type: Research Article
ISSN: 1750-6220

Keywords

Content available
Article
Publication date: 23 November 2010

Abstract

Details

International Journal of Energy Sector Management, vol. 4 no. 4
Type: Research Article
ISSN: 1750-6220

Content available
Article
Publication date: 25 January 2010

Dominik Michalski, Stefanie Liebig, Eva Thomae, Susanne Singer, Andreas Hinz and Florian Then Berg

Anxiety, depression and impaired health-related quality of life (HRQoL) are commonly reported in patients with multiple sclerosis (MS) and are of great interest for…

Abstract

Anxiety, depression and impaired health-related quality of life (HRQoL) are commonly reported in patients with multiple sclerosis (MS) and are of great interest for therapeutic approaches. Based on regional differences a quantitative assessment of these factors in comparison to the general population, and the consideration of demographic cofactors, would be useful when designing specific interventions. We adopted such an approach in a German cohort of MS patients. Anxiety, depression (HADS) and HRQoL (SF-36) were measured in 49 consecutive outpatients with MS and compared to age- and gender-adjusted control groups (n=1330 for HADS; n=5087 for SF-36) extracted from German National Health Surveys. Patients with MS showed significantly increased levels of anxiety and depression as well as decreased HRQoL with the exception of mental health; the effect sizes ranged from 0.39 (depression) to 1.06 (physical functioning). As could be expected, MS patients with relapsing-remitting clinical course had better physical functioning than patients with secondary progressive MS. There were strong relations between anxiety and depression (r=0.54; P<0.01), and between neurological impairment (EDSS) and physical functioning (r=-0.80; P<0.001) as well as depression (r=0.48; P<0.05). This investigation of MS patients confirms the prevalence and impact of anxiety, depression and most of the HRQoL dimensions in MS patients and provides evidence for the usefulness of a quantitative comparison to a region-specific general population as a starting point for therapeutic approaches.

Details

Mental Illness, vol. 2 no. 1
Type: Research Article
ISSN: 2036-7465

Keywords

To view the access options for this content please click here
Article
Publication date: 17 December 2019

Teresa Gajewska, Dominik Zimon, Grzegorz Kaczor and Peter Madzík

The purpose of this paper is to present the results of surveys conducted in the field of level of e-commerce services quality. The criteria of quality of e-commerce…

Abstract

Purpose

The purpose of this paper is to present the results of surveys conducted in the field of level of e-commerce services quality. The criteria of quality of e-commerce services were identified. On this basis the hierarchy of importance of the adopted criteria for e-commerce service quality were proposed.

Design/methodology/approach

The level of customer satisfaction was measured using the Servqual method. In order to compare two groups: the quality of e-commerce services before purchase and the quality of e-commerce services after the purchase, a student’s t-test was used. To check if the relations between variables are sufficient to carry out the factor analysis (sampling adequacy), the Keizer–Meyer–Olkin test was used. The scope of the research included 23 selected criteria of customers satisfaction.

Findings

A comparison of the Servqual weighted and unweighted results shows that customers valued the guarantee/safety dimension the most. It can therefore be expected that customers perceive e-commerce services with increasing trust and consider them increasingly reliable which is also confirmed by the growing tendencies in the forecasts of e-commerce services in Poland.

Originality/value

Research allows to know the opinion and expectations related to the quality of services provided in the analysed area and to develop the strategy of company. The most important indicator of the quality of e-commerce services remains reliability (weighting = 0.34). However, the noticeable difference in opinions concerns the tangible elements index compared to the results of the Berry and Parasuraman team and amounted to 0.20.

Details

International Journal of Productivity and Performance Management, vol. 69 no. 4
Type: Research Article
ISSN: 1741-0401

Keywords

To view the access options for this content please click here
Article
Publication date: 8 April 2019

Dominik Mahr, Susan Stead and Gaby Odekerken-Schröder

The purpose of this paper is to systematically review the concepts and theories underlying customer service experience (CSE) and its underlying five dimensions (physical…

Abstract

Purpose

The purpose of this paper is to systematically review the concepts and theories underlying customer service experience (CSE) and its underlying five dimensions (physical, social, cognitive, affective and sensorial). In this research, the contribution of the sensorial dimension to CSE research is emphasized. Senses are especially important in forming perceptions within servicescapes that are typically rich in sensory stimuli.

Design/methodology/approach

This study systematically identifies 258 articles published between 1994 and 2018 in services and marketing journals. The analysis uses a text mining approach with the Leximancer software to extract research concepts and their relationships.

Findings

The results demonstrate a shift from CSE research focused on brands and products toward value and interaction, around three focal areas: service system architecture, with its value creation processes; servicescape, with an increasingly digital interaction interface and outcome measures, with a stronger focus on emotional and relational metrics. In CSE research, the physical, social and cognitive dimensions are mostly researched in the focal areas of servicescape and outcome measures. Although important in practice, the sensorial dimension is the least investigated CSE dimension in service marketing research. Text mining insights demonstrate rich opportunities for sensorial research, particularly in studies on servicescape.

Practical implications

The synthesis will inform managers and service providers which elements of CSE are most relevant to customers when forming perceptions. These insights help service providers to control, manage and design (multi)-sensory stimuli that influence how customers will make sense of the servicescape.

Originality/value

This research is one of the first studies to examine the conceptual structure of CSE with a text mining approach that systematically analyzes a large set of articles, therein reducing the potential for researchers’ interpretative bias. The paper provides an assessment of the role of the largely neglected but crucial sensorial dimension, and offers future research suggestions into this emerging topic.

Details

Journal of Services Marketing, vol. 33 no. 1
Type: Research Article
ISSN: 0887-6045

Keywords

To view the access options for this content please click here
Article
Publication date: 10 November 2020

Susan Stead, Gaby Odekerken-Schröder and Dominik Mahr

This article investigates the role of schemas in shaping customer experiences in new servicescapes, across the customer journey. The authors take a customer perspective…

Abstract

Purpose

This article investigates the role of schemas in shaping customer experiences in new servicescapes, across the customer journey. The authors take a customer perspective that reveals how schematic information processing takes place at four pyramidal levels—event, touchpoint, encounter and concrete activities—that in turn lead to customer responses.

Design/methodology/approach

The study introduces a novel ethnographic schema elicitation technique (ESET), which enables unraveling schemas at the touchpoint level across the customer journey of a European grocery store that recently launched a new SST innovation. This tailored approach provides fine-grained insights into customer experiences at the moment they occur.

Findings

The conceptual framework unravels schematic information processing, as illustrated with an empirical study. The activation of different schemas and their modification is highlighted in rich qualitative data.

Research limitations/implications

Innovative service offerings require customers to adapt their existing behaviors. Understanding this highly individual process, which requires schema modification, could be furthered by longitudinal in-depth research.

Practical implications

By understanding schematic information processing, managers and policymakers can develop better strategies for activating sustainability or health-conscious schemas that guide customer behavior in positive directions.

Originality/value

By applying ESET to new self-service technology, the authors provide valuable insights for service managers and retailers. They show the particular need for prudence in changing schemas in ways that avoid negative cognitive, emotional or behavioral responses.

Details

Journal of Service Management, vol. 32 no. 4
Type: Research Article
ISSN: 1757-5818

Keywords

To view the access options for this content please click here
Article
Publication date: 7 June 2021

Dominik Huber and Sven Gross

The purpose of this study is to increase the understanding of how local residents in tourism destinations perceive their role in the creation of tourist experiences.

Abstract

Purpose

The purpose of this study is to increase the understanding of how local residents in tourism destinations perceive their role in the creation of tourist experiences.

Design/methodology/approach

Qualitative research was conducted with 16 local residents in Garmisch-Partenkirchen, a tourism hotspot in Germany. The study used thematic analysis combined with qualitative content analysis to identify various themes associated with host–guest-based tourist experience creation.

Findings

Findings demonstrate how diverse local residents contribute to tourist experiences. A model was developed that suggests a distinction between active and passive contribution to tourist experiences. Only little evidence was found that the concept of co-creation plays a role in host–guest relationships, which contradicts other literature.

Research limitations/implications

The chosen qualitative research approach does not allow for generalisation of the research findings. The examination of perceptions raises epistemological questions.

Practical implications

This paper includes implications for improved internal marketing strategies and the involvement of local residents in tourism destination development.

Originality/value

This study contributes to knowledge by conceptualizing the role of local residents in tourist experience creation. The paper closes research gaps by using a qualitative study design in Germany to explore the underlying conditions that affect host–guest encounters to the discussion of tourist experience creation. Research findings may be adapted to other geographical or cultural settings with similar levels of tourism development.

当地居民对旅游体验的贡献:从德国加米施·帕滕基兴社区视角入手研究方法

本文对来自德国热门旅游景点加米施·帕滕基兴的16名当地居民进行了定性研究。本研究采用主题分析与定性内容分析相结合的方法, 探究与创造主客旅游体验相关的各个主题。

研究目的

本研究旨在探索旅游地居民如何感知自身在旅游体验创造中的作用。

研究结果

研究结果表明不同当地居民对旅游体验的贡献。本文通过建立模型, 表明旅游体验的主动贡献和被动贡献之间的显著区别。与其他文献相矛盾的是, 只有很少的证据表明共创的概念在主客关系中起到了一定作用。

研究局限性

本研究所选择的定性研究方法无法对研究结果进行概括总结。对知觉的考察提出了认识论的问题。

实践意义

本文提出了对改进内部营销策略和当地居民参与旅游目的地发展的一些启示。

研究价值

本研究的理论贡献在于概念化的提出本地居民在旅游体验创造中的作用。本研究采用定性研究方法探索影响主客接触的潜在条件, 从而探讨旅游体验的创造, 填补研究空白。本文研究结果同样适用于其他相似旅游发展水平的地理或文化环境。

La contribución de los residentes locales a las experiencias turísticas: Una perspectiva comunitaria desde Garmisch-Partenkirchen, alemaniaDiseño/metodología/enfoque

Se llevó a cabo una investigación cualitativa con 16 residentes locales en Garmisch-Partenkirchen, un lugar turístico de Alemania. En el estudio se utilizó un análisis temático combinado con un análisis de contenido cualitativo para identificar diversos temas relacionados con la creación de experiencias turísticas por parte de los anfitriones.

Propósito

El objetivo de este estudio exploratorio es aumentar la comprensión de cómo los residentes locales de los destinos turísticos perciben su papel en la creación de experiencias turísticas.

Hallazgos

Los hallazgos demuestran cómo los diversos residentes locales contribuyen a las experiencias turísticas. Se elaboró un modelo que sugiere una distinción entre la contribución activa y pasiva a las experiencias turísticas. Se encontraron pocas pruebas de que el concepto de co-creación desempeñe un papel en las relaciones anfitrión-huésped, lo que contradice otras publicaciones.

Limitaciones/implicaciones de la investigación

El enfoque de investigación cualitativa elegido no permite generalizar los resultados de la investigación. El examen de las percepciones plantea cuestiones epistemológicas.

Implicaciones prácticas

Este documento incluye las implicaciones para mejorar las estrategias de comercialización interna y la participación de los residentes locales en el desarrollo de los destinos turísticos.

Originalidad/valor

Este estudio contribuye al conocimiento al conceptualizar el papel de los residentes locales en la creación de experiencias turísticas. El documento cubree ciertas lagunas de la investigación utilizando un diseño de estudio cualitativo para explorar las condiciones subyacentes que afectan a los encuentros entre huéspedes y anfitriones para el debate sobre la creación de experiencias turísticas. Las conclusiones de la investigación pueden adaptarse a otros entornos geográficos o culturales con niveles similares de desarrollo turístico.

To view the access options for this content please click here
Article
Publication date: 9 January 2020

Ulrike Röttger, Anna Dudenhausen, Dominik Czeppel and Doreen Adolph-Selke

In the public debate, companies are confronted with conflicting expectations regarding their responsibility. An inconsistent understanding of the responsibility of…

Abstract

Purpose

In the public debate, companies are confronted with conflicting expectations regarding their responsibility. An inconsistent understanding of the responsibility of corporations may affect the acceptance of corporate actions. The purpose of this study is to take this observation as a starting point and to analyze corporate responsibility assessments of different actors.

Design/methodology/approach

In the course of two online surveys conducted by a polling institute at the end of January 2017, 1,003 German citizens were asked about their expectations concerning the responsibility of corporations. One survey was mainly focused on clothing manufacturers, the other one on banks. Moreover, a content analysis of nationwide German quality newspapers aims at showing the media perspective. By using an extensive combination of keywords, 1069 articles were analyzed for the period from 1 January to 31 December 2016. The coding revealed 345 relevant articles containing 717 responsibility-related judgments.

Findings

Overall, the systematic comparison of both perspectives show differences between societal perspectives and therefore presents an explanation for conflicting expectations concerning the responsibility of corporations.

Research limitations/implications

The measurement of judgments on responsibility is a complex endeavor. Findings may be limited due to an extensive coding process and a restricted comparability of the two surveys and the content analysis. Moreover, findings are focused on clothing manufacturers and banks only.

Originality/value

A focus on responsibility assessments delivers a deeper understanding of different perspectives concerning the responsibility of corporations in the public debate.

Details

Social Responsibility Journal, vol. 16 no. 8
Type: Research Article
ISSN: 1747-1117

Keywords

To view the access options for this content please click here
Article
Publication date: 25 June 2019

Sławomir Opałka, Dominik Szajerman and Adam Wojciechowski

The purpose of this paper is to apply recurrent neural networks (RNNs) and more specifically long-short term memory (LSTM)-based ones for mental task classification in…

Abstract

Purpose

The purpose of this paper is to apply recurrent neural networks (RNNs) and more specifically long-short term memory (LSTM)-based ones for mental task classification in terms of BCI systems. The authors have introduced novel LSTM-based multichannel architecture model which proved to be highly promising in other fields, yet was not used for mental tasks classification.

Design/methodology/approach

Validity of the multichannel LSTM-based solution was confronted with the results achieved by a non-multichannel state-of-the-art solutions on a well-recognized data set.

Findings

The results demonstrated evident advantage of the introduced method. The best of the provided variants outperformed most of the RNNs approaches and was comparable with the best state-of-the-art methods.

Practical implications

The approach presented in the manuscript enables more detailed investigation of the electroencephalography analysis methods, invaluable for BCI mental tasks classification.

Originality/value

The new approach to mental task classification, exploiting LSTM-based RNNs with multichannel architecture, operating on spatial features retrieving filters, has been adapted to mental tasks with noticeable results. To the best of the authors’ knowledge, such an approach was not present in the literature before.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 38 no. 4
Type: Research Article
ISSN: 0332-1649

Keywords

To view the access options for this content please click here
Article
Publication date: 20 May 2019

Felix Dominik Weber and Reinhard Schütte

In the most abstract way, artificial intelligence (AI) allows human work to be shifted toward technological systems that are currently not fully capable. Following this…

Abstract

Purpose

In the most abstract way, artificial intelligence (AI) allows human work to be shifted toward technological systems that are currently not fully capable. Following this, the domain of retail can be sketched as a natural fit for the application of AI tools, which are known for their high proportion of human work and concurrent low profit margins. This paper aims to explore the current dissemination of the application of AI within the industry. The value-added core tasks of retail companies are examined to determine the possible utilization and the market adoption within the globally largest retail companies is given.

Design/methodology/approach

The paper uses two different approaches to identify the scientific state-of-the-art: a search on the major scientific databases and an empirical study of the ten largest international retail companies and their adoption of AI technologies in the domains of wholesale and retail.

Findings

The application within the different value-added core tasks varies greatly depending on the area. In summary, there are numerous possible applications in all areas. Especially, in areas where future forecasts are needed within the task areas (such as marketing or replenishment), the use of AI, today, is both scientifically and practically highly developed. In contrast, the market adoption of AI is highly variable. The pioneers have integrated extensive applications into everyday business, while the challengers are investing heavily in new initiatives. Some others, however, show neither active use nor any effort to adopt such technology.

Originality/value

To the best of the author’s knowledge, this is one of the first research contributions to analyze the areas of application and the impact of AI structured along the value-added core processes of retail companies.

Details

Digital Policy, Regulation and Governance, vol. 21 no. 3
Type: Research Article
ISSN: 2398-5038

Keywords

1 – 10 of 138