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The purpose of this article is to explore the documentation work in pre‐trial investigation performed by the police from the records management perspective. The study, undertaken as doctoral research, is meant to give answers to the questions: what kind of information is recorded in the pre‐trial investigation process, how are recordings made, and what are the regulatory and statutory requirements for the recording processes? The aim is to produce new knowledge of the Finnish recordkeeping field and of the relationships between work processes, record management and information systems.

This study presents findings from a qualitative explorative case study. Data collection methods were based on triangulation of data sources. Data were collected for the period 1999‐2004.

Documentation of activities proved to be a coherent part of pre‐trial investigation. Various activities in the investigation process are reported exactly, with information on criminal cases captured as a record or recorded in registers. Diverse information systems are used in the pre‐trial investigation process. The relationships between tasks, information systems and information management proved to be slight. Information systems do not serve the pre‐trial investigation process in the desired way. Several different legal and statutory requirements concern operations in pre‐trial investigation and their documentation. There are divergences in compliance with legal norms and guidelines depending on types of norms, actors, tasks and cases. The records management norms are not very well‐known, and compliance with them is poor.

There is an obvious need for studies aimed at examining the relations between task performance, information systems and documentation.

The purpose of this paper is to discuss the application of documentation and recording techniques for World Heritage conservation using the case studies of the Petra Archeological Park (PAP) in Jordan and the Silk Roads Cultural Heritage Information System (CHRIS) in Central Asia. In the PAP case study, these techniques could aid in the assessment of risks faced by World Heritage properties and threats to the integrity of the Outstanding Universal Values (OUV). With respect to the Silk Roads CHRIS case study the Geospatial Content Management System (Geo‐CMS) proposed aims to improve information management and collaboration among all stakeholders.

Integrated surveying techniques and information management systems together with active stakeholder participation can be used as conservation and management tools. In the case of PAP, using a systematic documentation tool (MEGA‐J) to conduct site condition and risk assessment of cultural heritage and combining photographs, maps and GPS measurements within a GIS platform allows for identifying the location and intensity of risks, and the degree of vulnerability within the PAP boundaries and buffer zone. In the Silk Roads CHRIS project the Geo‐CMS brings together data from different fields, e.g. geography, geology, history, conservation, to allow for a holistic approach towards documentation, protection and management of a number of diverse sites to be combined in serial transnational World Heritage.

The study provides insight into how digital technologies can aid in heritage documentation and conservation, including stakeholder involvement and training. Moreover, by means of the two case studies it can be shown that a combination of digital technologies allows for an efficient mapping of buffer zones and risks and how a Geo‐CMS can form a common platform to manage large quantities of information of different origin and make it accessible to stakeholders in transnational projects.

This paper discusses the use of digital technology and the participation of stakeholders in heritage conservation and documentation when dealing with complex World Heritage properties, e.g. serial transnational and archaeological ensembles at high risk.

Employees, as the most important assets of an organization, acquire a great deal of experience, skills and knowledge throughout the time period they work for the organization. If their skills and technical knowledge are not documented properly, these will be lost once the employees leave the organization. Therefore, documentation is necessary for preserving this invaluable knowledge, avoiding duplication and preventing repeated mistakes that occurred in the past and, providing the junior staff with experiences gained by their predecessors. Thus, this research aims to elaborate on the role of organizational knowledge management (KM) as an essential tool for turning tacit knowledge into explicit knowledge and sharing the gained experiences with others.

This research is developmental applied research with qualitative approach and it was conducted using thematic analysis method. This method includes a semi-structured interview with 18 researchers conducting research projects at the Satellite Research Institute under the supervision of the Iran Space Agency.

The projects contain knowledge that is a combination of “know why”, “know what”, “know who” and “know how”. A large amount of this knowledge is, indeed, the tacit knowledge. Most of this tacit knowledge is not reflected in the project documents. Generally, the documents contain results only and they do not include experience, technical details, methodology, analysis and mistakes that were made during research activities. Documentation challenges fall into three major types: technical, human resources and administrative.

Considering the necessity of documentation within the knowledge transfer process and its important role in KM; and, with respect to the lack of technical knowledge and experience transfer observed in the documents of Satellite Research Institute, this research proposes some steps that need to be taken to turn the knowledge sharing into an organizational culture.

Despite its tremendous success and achievements, the information science (IS) industry has been plagued by shadows of failure and inefficiency since its early days. This paper takes the stance that poor communication with target organizations and users is one of the major causes of these problems. If this communication is not properly recorded and managed, many of the agreed decisions may never be assumed by target organizations, therefore leaving project managers entirely responsible for failures or deviation from initial requirements. Nonetheless, the vast majority of Software (SW) development companies have very weak provision for Electronic Records Management (ERM). This is evident from the persistent use of ISO 9001 and ISO 90003 in their Quality Assurance (QA) and the consistent neglecting of the ISO 15489 standard for records management. This paper aims to examine this issue

Since there are no studies in this area, this research employed an inductive qualitative research approach that consisted of a combination of critical literature review, an exploratory case study and thematic analysis.

This paper reports on the study of an SW company that implemented ERM policies and an in‐house system that not only supports the recording of documentation and evidence for every phase of the development, but also the very difficult processes of organizational learning.

This paper is of interest to both IS academics and practitioners, namely those interested in QA and ERM.

There is very little research in this area that can inform both academics and practitioners on how to use ERM within SW project management practices. This paper aims at providing early insights into ways of addressing this gap and at generating discussion in this area.

Traditional cultural expression (TCE) includes music, dance, art, designs, names, signs and symbols, performances, ceremonies, architectural forms, handicrafts and narratives or many other artistic or cultural expressions [World Intellectual Property Office (WIPO)]. To constitute TCEs, the expressions must form part of the identity and heritage of a traditional or indigenous community and need to be passed down from generation to generation (Kuprecht, 2014). This paper aims to analyse the protection of TCE in Malaysia by focusing on the Mah Meri tribe. This paper examines copyright over TCE, recordation as a means of preserving a dying tradition and customary practices and native law.

Information is drawn from personal discussions with the weavers and carvers of the Mah Meri tribe, and a focus group discussion with subject matter experts. As a way of comparison, a personal visit has been made to Sarawak Biodiversity Centre, Sarawak Native Courts, the Dayak Iban Association and Dayak Bidayuh Association.

The research found that copyright law has no specific provision for the protection of TCEs. Customary practices of the indigenous people and the native law of Sarawak have limited effect outside their traditional domain. Recordation and documentation of TCEs are the prime initiatives, but the documents or the recordings do not carry any legal status.

The research is limited only to the Mah Meri tribe with a comparison drawn to the Dayak Iban and Dayak Bidayuh tribe.

The research examines the practical implications of copyright and recording and documentation of cultural expression in Malaysia.

The research sets to unearth and highlight the ideation process in a tribal setting and how that clashes with the formal creation setting in a modern intellectual property system.

This paper was presented at the IAITL Congress 2013. It also appeared in the Conference Proceedings edited by Slyvia Kieerkgard, but it has not been published in any journals.

The Australian Series system is an archival control or metadata system, used primarily to describe records in the custody of archival institutions. However, the article explains how concepts and descriptive model embodied in the system can also be usefully employed to document the content, context and management requirements of current records, including electronic records, at an aggregate level. This can assist in situations where records have been undermanaged, where the functionality of existing systems is limited, or where there are multiple localised systems. The system can be used as a basis to gather and present structured evidence of the need to improve existing practices. It can also assist the management of legacy records, once improved systems have been established.

The purpose of this paper is to provide further evidence of the effectiveness of a new method of HACCP for the hospitality industry that was developed, piloted and validated by the UK Food Standards Agency (FSA) and the University of Salford. It is the sixth article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary Hospitality Management presenting a new method of HACCP for the hospitality industry and proof of its utility.

A series of industry working parties and research projects were carried out between 2004 and 2006 to investigate the utility and impact of the new method in a wide range of sectors, cuisines and locations. Over 200 stakeholders and businesses were involved in this process.

The paper finds that in 2005 the new method was extended and published as Menu‐Safe a system for hospitality businesses of all types and sizes, and developed into a shorter ready to use package called Safer Food Better Business (SFBB) by the UK FSA for very small hospitality businesses. This series of projects shows further evidence of the success of the new method, and provides important guidance on how, when and where the new systems should be implemented.

This paper combines in‐depth, academically sound research with widespread industry involvement. It brings together the views and findings of all groups to make important recommendations for the future of HACCP‐based systems in the hospitality industry.

Various levels of government offer citizens different channels and services using information technology (IT). Within e‐government different types of “e‐services” are used. The communications are made through a user interface consisting of an e‐service application. E‐services are used for digital management of routine matters: records are created, received, maintained, used and disposed during the processes of capturing and maintaining evidence about business activities and transactions. Besides e‐services, public administrations are establishing new channels organised as contact centres, in order to interact more efficiently with the citizens. The establishment of contact centres could be seen as an expression of an integrated approach to manage and control information flows in order to improve and ensure effective services. The purpose of this paper is to identify recordkeeping challenges related to public organisations' e‐government development and documentation practice.

The data presented and analysed are based on a qualitative study of Swedish local governments' (municipalities) establishment and implementation of contact centres during 2011. The study was designed as a multiple case study, using interviews as a data collection method.

The findings demonstrate that the establishment of contact centres has other motives than the traditional need to use information as evidence for decision making: namely internal business process development and cost savings. The information is captured proactively and serves different purposes, which challenges the strong bond between processes, legislation, organisation and accountability.

This paper will be of interest to record‐keeping practitioners working in the shift to e‐government.

Information is captured in new ways where the same information serves several interests. This research addresses the importance of including research in the beginning of the life of the record in relation to the influence made by the creator and the social construction of the record as part of archival thinking and research.

The purpose of this paper is to introduce an infrastructural approach to metadata modelling and a generalised meta-model for recordkeeping metadata. This meta-model is an attempt to support interoperability between disparate systems, and particularly, between sets of ostensibly incommensurate record documentation.

The investigation used a reflective design-science investigation comprising interviews adaptive literature review, creation of conceptual models and the design and instantiation of a proof-of-concept system.

The investigation confirms that recordkeeping interoperability between disparate ontologies is achievable through a meta-model approach. In particular, the meta-model carefully defines relationships between entities with specific semantics that enable the development of interoperable domain schemas.

A meta-model for recordkeeping metadata facilitates the development of recordkeeping systems that possess interoperability-by-design.

Recordkeeping systems that conform to the meta-model can, therefore, transcend the immediate transactional context and support participatory recordkeeping in terms of a plurality of stakeholder world views and agency in records.

This paper is one of the few reporting design-science approaches to recordkeeping informatics and one that has used a meta-model approach for recordkeeping metadata design. In contrast to most empirically determined metadata schemas, the top-down design approach has produced a schema from a wide variety of ontological sources.

The newer conception of the library as a documentation centre involves the librarian in communication which in our time has become inseparably linked with reproduction. This is a field in which there have been technical advances, revolutionary in their potentialities but still largely unrealized owing partly to their novelty and partly to the absence of adequate synthesis. The American scene is strewn with a large number of excellent scientific aids to learning, ranging from microfilm to microprint and minicopy, from hand‐sorted McBee cards to elaborate I.B.M. punched cards combined with micro‐film, from offset lithography of the printed page to the brilliant achievement of the Science and Technology Project of the Library of Congress in their Technical Information Pilot, from the Rapid Selector to Ultrafax. To what extent are these inventions and devices being used in practice and how far are they modifying traditional methods of documentation?