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1 – 10 of 521
Article
Publication date: 7 February 2018

Carmel Patterson

The purpose of this paper is to argue for the articulation of the affordances of two qualitative methodologies when used within one study to address the multi-dimensional nature…

Abstract

Purpose

The purpose of this paper is to argue for the articulation of the affordances of two qualitative methodologies when used within one study to address the multi-dimensional nature of the research phenomena.

Design/methodology/approach

This paper considers one example of combining narrative inquiry and phenomenological inquiry to construct new understandings of teacher learning from an Australian study.

Findings

The author draws on the individual meaning-making and shared social phenomena of professional learning explored for five secondary school teachers. Findings are accessed in two ways: narrative inquiry enables the construction of unique professional learning narratives and phenomenological inquiry proposes commonalities in the teachers’ experiences.

Research limitations/implications

Selected examples from the study are used to explore what may be learnt from combining two interpretative methodologies within one study with limited references to the overall research findings.

Practical implications

These qualitative methodological designs and their implementation within one study have positive influences on the multifaceted nature of the construction of meaning-making in teacher professional learning. Furthermore, using two qualitative methodologies together provide insights on the study phenomena, in this instance, highlighting the personal aspect of expert teachers’ professional learning needs and the disruptive dissonance of ongoing problematics as central for the teachers throughout their professional learning.

Originality/value

This study offers one possibility for combining methodologies to access the meaning-making in teacher learning and one avenue for creating hermeneutic understanding in using the methods within this approach.

Article
Publication date: 8 April 2022

Niharika Pandit

The purpose of this paper is to reflect on the potentiality of dissonance, especially as it engaged with feminist theory to raise familiar yet pertinent questions about…

Abstract

Purpose

The purpose of this paper is to reflect on the potentiality of dissonance, especially as it engaged with feminist theory to raise familiar yet pertinent questions about undertaking research in contexts riven with political and epistemic violence. Drawing on the ethnographic fieldwork in the Kashmir valley, the author tracks the work dissonance does in shaping the research questions we ask, the methodological choices we make and its insistence on embodying a critical politics of location. The author then goes on to trace how dissonance variously emerged in the field and its theoretical implications in explaining the complex processes of military occupation in the Kashmir valley and how it takes hold in everyday life. That is, everyday sense of dissonance as explicated by interviewees brings to light the functions of military occupation but more importantly, it remains imbued with possibilities that contest, challenge and refuse to normalise militarised forms of state-led oppression. Overall, this paper makes the case for remaining with dissonance as a disruptive feminist possibility with epistemic and political potential.

Design/methodology/approach

This paper is based on ethnographically informed fieldwork located in feminist approaches to doing qualitative research.

Findings

The author argues for engaging with experiences of dissonance during research process as productive affects that can yield politically and epistemically useful forms of analysis that contest dominant forms of thinking and knowing.

Originality/value

This paper builds on existing feminist thinking on dissonance to contribute to peace research and the urgent need to centre locational politics and power inequalities as we contest dominant knowledge.

Details

Journal of Aggression, Conflict and Peace Research, vol. 15 no. 1
Type: Research Article
ISSN: 1759-6599

Keywords

Article
Publication date: 1 February 1999

Rebecca Abraham

In the workplace, emotional dissonance is the conflict between emotions experienced by the employee and those required by the organization. Earlier studies have established that…

5669

Abstract

In the workplace, emotional dissonance is the conflict between emotions experienced by the employee and those required by the organization. Earlier studies have established that emotional dissonance reduces job satisfaction and exacerbates emotional exhaustion. Emotional dissonance typically occurs during interactions between employees and customers in service industries. As Western economies are dominated by service industries, emotional dissonance may result in rising numbers of dissatisfied and burned out employees. This study examined the process by which emotional dissonance operates, and the impact of self‐esteem on emotional dissonance. Emotional dissonance was found to induce job tension leading, in turn, to emotional exhaustion. Employees with innately low self‐esteem were more likely to experience emotional dissonance and suffer from emotional exhaustion. Other employees found that emotional dissonance reduced their self‐esteem leaving them dissatisfied.

Details

Leadership & Organization Development Journal, vol. 20 no. 1
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 17 April 2007

Jacques Richardson

The purpose of this paper is to describe and explains the development of the evolving mental phenomenon of alternative history.

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Abstract

Purpose

The purpose of this paper is to describe and explains the development of the evolving mental phenomenon of alternative history.

Design/methodology/approach

The article analyzes the role of the fiction known as the “What if?” school of speculation about the past, some of its conspicuous exemplars, and how its adaptation might affect attitudes and even prejudices about how to view life.

Findings

Present and future are not always what one thought they could become. “What if?” also gives rise to endeavours in “science” fiction and structured projections today dealing with circumstances of tomorrow and after.

Originality/value

Besides providing diversion, the approach serves to illustrate foresight's conception of “retrostrategy”.

Details

Foresight, vol. 9 no. 2
Type: Research Article
ISSN: 1463-6689

Keywords

Article
Publication date: 7 November 2016

Fayçal Boukamcha

This paper aims to investigate the situational and personal aspects that may trigger smokers’ psychological state reactance. It was hypothesized that situational factors, such as…

Abstract

Purpose

This paper aims to investigate the situational and personal aspects that may trigger smokers’ psychological state reactance. It was hypothesized that situational factors, such as perceived threat to freedom and perceived loss of control, which are supposed to be triggered by an anti-smoking persuasive message, and a personality pattern, such as trait reactance proneness, predict the psychological state reactance.

Design/methodology/approach

An experiment and a survey were conducted on a random sample of 246 smoking undergraduate students in two Tunisian business schools. Four anti-smoking print ads, with two different levels of negative emotional intensity, were manipulated.

Findings

The findings depict the importance of the anti-smoking ads with a high negative emotional intensity, the perceived threat to freedom and trait reactance proneness in the smokers’ psychological reactance prediction.

Originality/value

This work seems to be important to the extent that few works have combined situational and dispositional factors to explain the smokers’ psychological reactance. The findings in this paper seem interesting insofar as they show the importance of the personality factor and the fear appeal in triggering smokers’ anger and negative cognitions that lead, in turn, to the arousal of psychological reactance. This paper should be of interest to readers in the areas of health communication, social psychology and social marketing.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 10 no. 4
Type: Research Article
ISSN: 1750-6123

Keywords

Book part
Publication date: 25 November 2019

Yanfei Hu and Claus Rerup

This study examines how highly disruptive issues cause profound dissonance in societal members that are cognitively and emotionally invested in existing institutions. The authors…

Abstract

This study examines how highly disruptive issues cause profound dissonance in societal members that are cognitively and emotionally invested in existing institutions. The authors use PETA’s (People for the Ethical Treatment of Animals) entrepreneurial advocacy for animal rights to show how this highly disruptive issue interrupted and violated taken-for-granted interpretations of institutions and institutional life. The authors compare 30 YouTube videos of PETA’s advocacy to explore pathways to effective sensegiving and sensemaking of highly disruptive issues. The findings augment the analytical synergy that exists between sensemaking and institutional analysis by unpacking the micro-level dynamics that may facilitate transformational institutional change.

Details

Microfoundations of Institutions
Type: Book
ISBN: 978-1-78769-123-0

Keywords

Article
Publication date: 1 June 1998

Rebecca Abraham

Presents a model conceptualizing the role of emotional dissonance in organizational behavior. Emotional dissonance is a form of person‐role conflict originating from the conflict…

5280

Abstract

Presents a model conceptualizing the role of emotional dissonance in organizational behavior. Emotional dissonance is a form of person‐role conflict originating from the conflict between expressed and experienced emotions. Viewed within a contingency framework, the effect of emotional dissonance on its direct consequences of job dissatisfaction and emotional exhaustion may vary in their intensity depending on the existence (or lack thereof) of moderators and mediators. The study presents nine propositions hypothesizing the impact of these variables to guide future empirical research. As moderators, high levels of self‐monitoring, social support and trait self‐esteem may reduce the deleterious impact of emotional dissonance on job satisfaction and emotional exhaustion. Alternatively, emotional dissonance may induce job tension and state negative affectivity, and reduce state self‐esteem, which in turn, lead to job dissatisfaction and emotional exhaustion. Theoretical and a few practical implications are discussed.

Details

Leadership & Organization Development Journal, vol. 19 no. 3
Type: Research Article
ISSN: 0143-7739

Keywords

Article
Publication date: 10 April 2017

Fei Liu, Bo Xiao, Eric T.K. Lim and Chee-Wee Tan

By delineating electronic word-of-mouth (e-WOM) into numerical rating and opinionated review, the purpose of this paper is to advance a research model that articulates how the…

1522

Abstract

Purpose

By delineating electronic word-of-mouth (e-WOM) into numerical rating and opinionated review, the purpose of this paper is to advance a research model that articulates how the provision of e-WOM can aid in alleviating consumers’ distrust of online service providers, a key determinant in the former’s adoption of the latter. The authors also endeavor to uncover the role gender plays in moderating the aforementioned relationship between e-WOM and distrust.

Design/methodology/approach

The research model was validated via a field survey administered on 115 college students and faculty members, who had been exposed to a custom-developed online restaurant review website. SmartPLS 2.0.M3 was employed to verify both the measurement and structural properties of the research model.

Findings

Distrust reduces male consumers’ perceptions of usefulness and ease of use toward an online service provider while increasing their adoption intention. For their female counterparts, distrust reduces both perceived ease of use and adoption intention for an online service provider. Additionally, for male consumers, only opinionated review aids in alleviating distrust. Conversely, both numerical rating and opinionated review aid in alleviating the distrust of female consumers. Moreover, in contrast to their female counterparts, male consumers are less susceptible to the influence of cognitive dissonance between numerical rating and opinionated review.

Research limitations/implications

This study integrates distrust with the technology acceptance model (TAM) in an attempt to gain a deeper appreciation of technology acceptance behavior. Furthermore, this study builds on the confirmation bias theory to delineate e-WOM into numerical rating and opinionated review in order to better explicate variations in how males and females react to these two distinct forms of e-WOM. Consistent with the cognitive dissonance theory, the distinction between numerical rating and opinionated review enables further exploration of the impact of cognitive dissonance between these two forms of e-WOM on male and female consumers’ distrust of online service providers. Finally, this study unveils contrasting conflict resolution strategies adopted by male and female consumers to cope with cognitive dissonance in e-WOM.

Practical implications

Findings from this study yield prescriptions for practitioners in terms of how e-WOM can be harnessed to alleviate consumers’ distrust of online service provider. Whereas it is crucial for online service providers to draw on opinionated review to reduce distrust for male consumers, numerical rating should be emphasized for female consumers. This study also sensitizes practitioners to the drawback of providing both numerical rating and opinionated review at the same time due to the potential for cognitive dissonance.

Originality/value

This study is the first to: position distrust within the well-accepted TAM in order to enrich the understanding of technology acceptance behavior; testify to the importance of delineating between numerical rating and opinionated review due to the possibility of cognitive dissonance between these two distinct forms of e-WOM, as well as; uncover contrasting conflict resolution strategies adopted by male and female consumers to cope with cognitive dissonance in accordance with the confirmation bias theory.

Details

Industrial Management & Data Systems, vol. 117 no. 3
Type: Research Article
ISSN: 0263-5577

Keywords

Book part
Publication date: 28 January 2022

Gideon L. Storm, Sebastien Desvaux De Marigny and Andani Thakhathi

The world needs to pave a path towards sustainable development to solve global poverty and inequality, thereby ensuring that no one is left behind. The transformative changes…

Abstract

The world needs to pave a path towards sustainable development to solve global poverty and inequality, thereby ensuring that no one is left behind. The transformative changes brought about by the fourth industrial revolution (4IR), encompassed by the new world of work (NWOW), pose a significant threat to the displacement of jobs, especially in developing contexts, where many jobs are susceptible to automation. This results in a tension between the stakeholder and shareholder perspectives, which results in the phenomenon referred to in this study as the People Versus Profit Paradox. The purpose of this study is to determine business leaders’ perceptions of this paradox by generating an in-depth understanding of its nature and potential consequences. This study generated insights through a generic qualitative research design based on 10 semi-structured interviews with business leaders from multiple industries in developing countries. This study’s major contribution is the development of an up-to-date understanding of business leaders’ perceptions of sustainable development with respect to the 4IR and the People Versus Profit Paradox in developing countries. The two main findings of the study reveal that organisational purpose has changed towards a more inclusive stakeholder perspective, and that business leaders’ perceptions reveal a relative state of bias regarding the current impact of the 4IR in developing contexts. This study aims to inspire business leaders in developing contexts to embrace sustainable development and the disruptive changes brought about by the 4IR, to usher in a sustainable future where no one is left behind.

Details

Transcendent Development: The Ethics of Universal Dignity
Type: Book
ISBN: 978-1-80262-260-7

Keywords

Article
Publication date: 1 March 2009

R. McGreggor Cawley

This essay explores a possible anti-essentialist strategy for public administration. The argument presented is twofold. First, the concepts of objective, socially constructed, and…

Abstract

This essay explores a possible anti-essentialist strategy for public administration. The argument presented is twofold. First, the concepts of objective, socially constructed, and experienced reality are explored, concluding that experienced reality is the most practical for public administration. Second, the use of cognitive dissonance to create discourse is proposed as a strategic approach. The essay also suggests that experienced reality and cognitive dissonance offer a way to finesse the control/domination problematic. The work of Michel Foucault provides the central organization of the essay, and the theories of Taylor and Follett are used as historical examples. The essay concludes with a proposed application of the strategic use of cognitive dissonance

Details

International Journal of Organization Theory & Behavior, vol. 12 no. 1
Type: Research Article
ISSN: 1093-4537

1 – 10 of 521