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The purpose of this paper is to explore what would make disaster donors different from non-donors, with particular attention paid to differences in two forms of donations: the monetary donation that directly benefits the beneficiary and the charitable donation that is used by charitable organizations to support their disaster relief activities. Differences in the perceived effectiveness of other disaster relief activities, skepticism about charitable organizations, disaster experience, disaster preparedness, and disaster insight were also examined between the two groups.

A total of 300 Japanese participants were asked to complete a14-item questionnaire online. A series of comparative analyses were conducted to examine differences between donors and non-donors in the questionnaire items.

Although non-donors evaluated the effectiveness of the monetary donation more positively than the charitable donation, donors evaluated the effectiveness of all the disaster relief activities more positively than non-donors. Moreover, donors were more prepared for disasters and more insightful into the current situation of the disaster victims than non-donors.

Along with the internal and external factors previously found, disaster awareness may be a key to increasing people's intention to donate for disaster victims. Such awareness could be fostered through successful disaster education and appropriate media coverage of disasters.

The findings that non-donors generally have a less positive view of disaster relief activities imply that non-donors may be less knowledgeable than donors about how charitable activities can work and benefit disaster victims.

The purpose of this paper is to introduce a game-like decision tool – “Greatest Good Donations Calculator (GGDC)”, which has been collaboratively developed by scholars from the University of Rhode Island and the USAID Center for International Disaster Information.

The study is grounded in two streams of research – human learning through games and systems dynamics literature. The problem of “unsolicited in-kind donations” is discussed followed by the development of the GGDC.

The GGDC is a game-like decision tool that informs users on some of the complexities associated with humanitarian supply chains, and the ineffective nature of unsolicited in-kind donations compared to monetary contributions when sent in response to international disasters.

The GGDC could be made more interactive and playable that could improve user engagement. The GGDC’s value to the humanitarian community and public could also be measured in other ways, such as surveys and A/B split tests after a major donation campaign.

Games, simulations and game-like tools could successfully be used to educate donors about smart compassion.

Humanitarian researchers and scholars should consider more games to motivate/drive social change in the humanitarian world.

This is the first paper to introduce the GGDC to the humanitarian logistics community with detailed content about positioning the study in the academic literature, and stages of development. Scholars, searching to adopt games or developing new games for the humanitarian world may find the information valuable. The GGDC is a unique example of federal government – academia collaboration in raising public awareness of the unsolicited good donations problem.

The rising threat of tropical cyclones in Zimbabwe is of great importance in establishing the general sources of humanitarian supply chain risks and assessing their negative impact on relief operations. There is a scarcity of studies that collate such evidence toward enhanced humanitarian supply chains in Southern Africa. With this in mind, this study explored scattered evidence on supply chain risks in the delivery of humanitarian aid to victims of Cyclone Idai in Zimbabwe.

This reflective study evaluates supply chain risks associated with Cyclone Idai humanitarian relief operations through qualitative in-depth interviews with relevant actors in the field. The data were triangulated with secondary information from associated publications, blogs and newspapers to reflect the truth about the phenomena under investigation.

The results show that Cyclone Idai disaster response operations were adversely affected by social, economic and political/governmental risk factors. In the same breath, poor or inadequate infrastructure and environmental factors were also contributing factors toward the futility of humanitarian relief operations.

This study is significant as it endeavors to contribute toward humanitarian supply chain management, specifically in assisting humanitarian organizations with suggested strategies that would work toward making humanitarian relief supply chains more resilient. However, more research needs to be done toward optimized implementation strategies for the suggested framework.

It is to the best knowledge of these researchers that this is a unique study carried out to examine humanitarian supply chain risk factors in Cyclone Idai relief operations in Zimbabwe.

The purpose of this paper is to discuss the challenges inherent in planning and responding to disaster events in a multi-agency context where numerous governmental and non-governmental actors and agencies are involved in the planning and response phases. In particular, the authors examine a situation where a lead agency has recently been delegated the responsibility for emergency relief logistics and how it might determine and implement best practice.

Adopting an iterative inductive approach, the authors gather data and insights from academic literature, emergency management policies, frameworks and documents and exploratory in-depth interviews with 12 key informants who have considerable experience with the challenges of logistic preparation and response to disasters in a developed country context. The data and context are limited to developed counties, especially the state of Queensland, Australia.

The authors discuss the challenge of achieving coordinated supply chain management where mandated/lead response agencies are required to meet stakeholder and local community expectations and outcomes. From these findings, the authors offer 11 practical recommendations to assist the delivery of best practice in emergency logistics.

Humanitarian logistics is usually examined from a low/middle-income country perspective, yet an efficient and effective disaster response is no less important for developed economies. In this respect, the authors offer a fresh examination of the challenges of delivering best practice for emergency logistics in order to achieve expected community outcomes.

The study explores the role of dialogic public communication and information quality (IQ) in evaluating the operational performance of donation-based crowdfunding (DBC) tasks. These tasks are primarily used to support disaster relief operations. The authors also test the influence of cognitive trust and swift trust as moderating variables in explaining the relationship between both IQ and dialogic communication with operational performance.

The authors used a primary survey to test the hypotheses. A total of 203 responses were collected from multiple crowdfunding platforms. The authors used archival data from task creators on donation-based crowdfunding platforms, and a structured questionnaire is also used to collect responses. Data are analyzed using Warp PLS 6.0. Warp PLS 6.0 works on the principle of partial least square (PLS) structured equation modeling (SEM) and has been used widely to test path analytical models.

The authors found out that the operational performance is explained significantly by the quality of information and its association with dialogic public communication. The results support the arguments offered by dialogic public communication theory and trust transfer theory in assessing the operational success of DBC. The study also confirms that cognitive trust positively moderates the relationship between IQ and organizational public dialogic communication and operational performance. It is also revealed that the duration of the DBC task has no significant control over dialogic public communication.

The study lays practical foundations for task creators on DBC platforms and website designers as it sets the importance of both IQ and dialogic communication channels. The communication made by the task creator and/or the DBC platforms with the donors and potential donors in the form of timely and appropriate information forms the key to the success of any DBC task. The study also helps task creators choose a suitable platform to improve performance.

The authors propose a unique framework by integrating two theoretical perspectives: dialogic public relation theory and trust transfer theory in understanding the operational performance of donation-based crowdfunding tasks. The authors address DBC tasks catering to disaster relief operations by collecting responses from task creators on DBC platforms. The study uniquely positions itself in the area of information and communication.

In the context of the Indian subcontinent, aims to examine the suitability of using microfinance for natural disaster risk reduction at the household and community level, and also of delivering it in the wake of a natural disaster.

Explains microfinance strategies comprising: diversifying income source; designing new loan products; risk management; sustainability of microfinance institutions post‐disaster; liquidity management post‐disaster, etc.

States that microfinance should be recognized as one of a series of measures within a disaster risk management strategy. Along with eco‐friendly farming it can help overcome poverty in developing countries.

Probably the first real attempt to explore the importance of microfinance interventions in natural disasters both at the personal level and generally.

Mismanagement and corruption in disaster relief operations (DROs) have created a demand for transparency and visibility in humanitarian logistics and supply chains. The global relief organisations and recent research endorse the adoption of digital solutions in DROs. The purpose of this research is to examine the moderating role of digitalisation in enhancing transparency in humanitarian logistics and supply chains of DROs in Pakistan.

Employing the quantitative research method, the data were collected from 340 disaster relief workers through survey questionnaires using the snowball sampling technique. The data were analysed in the SmartPLS3 software of PLS-SEM.

The findings suggested that in Pakistan, where corruption and mismanagement in humanitarian logistics and supply chain have been the greatest concerns of all the stakeholders, digitalisation of the DROs is a way forward to create transparency in the system and build the trust of the donor organisations and public.

The sample included only 340 disaster relief workers, future researchers may test the proposed model on a larger sample size and from different stakeholders' perspectives such as the disaster victims, government agencies and NGOs.

The ultimate beneficiaries of a digitalised and transparent humanitarian logistics and supply chain will be the society as a whole and particularly the victims of the disasters. By adopting the appropriate technologies in DROs, the victims will receive timely and entitled resources, and early warnings will save many lives.

The paper contributes to the body of knowledge by providing the first empirical evidence of examining the moderating role of digitalisation in creating transparency in humanitarian logistics from one of the top ten most disaster-affected nations.

To highlight the failure of the tsunami early warning system and the challenges of successfully responding to, and managing a transnational catastrophe of this nature. The paper also highlights unique challenges in the management of this catastrophe and suggests potential strategies for good disaster response and management in this response and beyond.

Primary data collection was by telephone interviews with experts in the South and South‐East Asian region, supplemented by a comprehensive literature review of scholarly journals, reports from relief agencies and United Nations situation reports and bulletins amongst others. The scope of the paper is limited to the issue of a warning not been passed onto appropriate authorities in the region, the unique challenges of the relief response and the rehabilitation and reconstruction of the affected communities.

From the study, there is a need for further investigation into the catastrophic warning failure; as reasons proffered by the early warning officials for their inability to pass on a warning to authorities in the affected area appear weak at this stage. The study also found unique geographical, political, economic and social challenges facing the international relief and reconstruction effort. Specifically some of the challenges include the management of the media and information, logistics and coordination, needs and damage assessment, donations and safety and security issues amongst others. In summary, the author found that there is also a need for foreign assistance agencies to be seen to be fair, to build trust and ownership of relief and reconstruction efforts amongst the local populace, as well as use local people as much as possible.

The study was conducted only 21 days (three weeks) after the tsunami catastrophe of 26 December 2004, hence it is a snapshot of events in the days immediately after the catastrophe. The relief action is an on‐going event and there may be changes as new information emerges from the field.

A world wide network of integrated submarine earthquake and tsunami monitoring and early warning system should be set up. Critical warning information in any potential disaster should be shared as inclusively as possible. Relief workers must be seen to be politically and religiously neutral, especially in the civil conflicts of Banda Aceh Indonesia. Finally relief and aid should be given on the basis of sound humanitarian principles such as need, not just on wider economic criteria.

The study highlights specific potential challenges which relief organisations must deal with in responding effectively to the disaster, and in assisting to reconstruct the region. The paper proffers specific strategies for effective management of the international assistance effort. Finally, the study adds to the literature on developing countries and is valuable for governments, emergency and relief workers, policy makers in both developed and developing countries.

The purpose of this paper is threefold: first, to investigate the role of big data and predictive analytics (BDPA) and social capital on the performance of humanitarian supply chains (HSCs); second, to explore the different performance measurement frameworks and develop a conceptual model for an HSC context that can be used by humanitarian organizations; and third, to provide insights for future research direction.

After a detailed review of relevant literature, grounded in resource-based view and social capital theory, the paper proposes a conceptual model that depicts the influence of BDPA and social capital on the performance of an HSC.

The study deliberates that BDPA as a capability improves the effectiveness of humanitarian missions to achieve its goals. It uncovers the fact that social capital binds people, organization or a country to form a network and has a critical role in the form of monetary or non-monetary support in disaster management. Further, it argues that social capital combined with BDPA capability can result in a better HSC performance.

The proposed model integrating BDPA and social capital for HSC performance is conceptual and it needs to be empirically validated.

Organizations and practitioners may use this framework by mobilizing social capital, BDPA to enhance their abilities to help victims of calamities.

Findings from study can help improve coordination among different stakeholders in HSC, effectiveness of humanitarian operations, which means lives saved and faster reconstruction process after disaster. Second, by implementing performance measurements framework recommended by study, donors and other stakeholders will get much desired transparency at each stage of HSCs.

The findings contribute to the missing link of social capital and BDPA to the existing performance of HSC literature, finally leading to a better HSC performance.

With the recognition of the necessity for effectively and successfully managing natural disaster projects for saving human lives and preventing and minimizing the impacts of disasters on socio‐economic developmental progress, this paper seeks to propose a balanced scorecard (BSC) approach in order to maximize the possibilities of desired outcomes from projects.

The BSC approach, which has been widely accepted and used in business organizations, can be adapted for natural disaster management projects. An application of this BSC approach to disaster management projects is discussed with a real flood disaster management project.

In the BSC approach, performance measures should be established in four areas: donors' perspective; the target beneficiaries' perspective; the internal process perspective; and the learning and innovation perspectives. Measures for four areas in each of the five generic phases of managing natural disasters (i.e. preparedness, early warning, emergency relief, rehabilitation and recovery) allow project managers to identify problem areas and areas for further improvements. Ensuring success in one phase will lead to success in the subsequent phase because success in one phase will be the input for the following phase.

In general, this study demonstrates an application of the balanced scorecard approach to natural disaster management projects and, in particular, to a real flood disaster management in Hat Yai Municipality, Southern Thailand. Future research might focus on other types of natural disaster.

Using the balanced scorecard, project managers can understand problem areas as well as areas for improvement in current projects, which would enhance their abilities to take corrective actions that ensure and maximize the possibilities of successful outcomes from implemented projects.

This paper proposes the BSC approach for successfully managing natural disaster projects. This management approach can be applied to various natural disaster management projects.