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The purpose of this paper is to explore the attitudes of disabled employees toward availability of work facilities, treatment of other employees, and the working conditions in the Jordanian public sector.

A purposive sample of disabled public sector employees (198) was selected to participate in the study by filling the designated questionnaire.

Disabled employees reported a relatively moderate level of satisfaction about the availability of facilities. Also, participants are satisfied with the treatment of their supervisors and colleagues and of the working conditions. Disabled female participants and those who hold graduate degrees reported high-satisfaction level about the treatment they receive from their colleagues at work. The findings also showed that 55 percent of the participants were hired based on humanitarian bases as a result of their disability cases compared with 45 percent who were hired based on their qualifications and merits.

This research significantly contributes to the scarce knowledge that currently exists in the position of disabled employees in the Arab world. Policy makers and human resource managers should develop a clear strategy to provide the facilities for disabled people to accommodate at work. In addition, they should provide professional guidance and rehabilitation training programs aiming to enhance disabled employees’ participation and involvement in the labor market.

The study is one of the first to investigate the status of disabled public sector employees in Jordan and in the Arab world.

The purpose of this study is to examine the satisfaction aspects among disabled students in some universities in the Middle East and to examine the impact of socio-demographic factors on such satisfaction with regard to the services provided by their universities.

The sample consisted of 251 subjects from Oman, Qatar, Jordan and Yemen. Comparative means were used to examine the importance of satisfaction aspects and analysis of variance (ANOVA) as well as multi-analysis of variance (MANOVA) were used to examine the role of the socio-demographic factors in explaining the disabled students’ satisfaction. Satisfaction aspects included: social, psychological, educational, environmental and health, while the socio-demographic variables included were: country, specialization, kind of disability, gender GPA and degree of disability.

The findings revealed that social satisfaction was the greatest, followed by psychological, educational, environmental and health satisfaction in order. The results of the ANOVA revealed that all socio-demographic factors impacted significantly on the satisfaction of disabled students, except gender and the degree of disability. While, the MANOVA findings reported that Jordanian and Qatari students had higher educational and psychological satisfaction than Omani and Yemeni students.

The present findings can be considered as limited and hard to generalize on all regions’ universities because the gap between them in disability services is very large. Some of universities have very good services, while the disability services of other universities are very limited or not existed.

The findings will be helping the educators and administrative people to offer more services to disabled students.

This is the first comparative study in the Middle East area.

This study aims to determine the design factors that may affect the design of disabled students. Additionally, this study assesses and compares the reality between the public Jordanian universities’ built environment and international universities based on the Americans with Disabilities Act checklist – version 2.1 – to provide an accessible built environment for physically disabled people. Furthermore, this study examines the satisfaction degree of physically disabled people with the built environment in selected universities. Besides, this study examines the relationships/interrelationships between the students’ demographic factors, design factors and the degree of the disabled students’ satisfaction.

This research used different data collection methods to answer the research questions: literature review, observation and questionnaire. Additionally, this study used different analytical and statistical methods, such as comparative analysis between the local cases and the selected international case study based on the Americans with Disabilities Act checklist, version 2.1, descriptive analysis and Pearson r correlational statistics.

This research found that the Jordanian public universities did not apply all required design factors to achieve a high degree of the built environment of accessibility and provide all the requirements and needs of physically disabled students like international universities. Additionally, half of the physically disabled students respondents were satisfied with the availability and quality of pathways, ramps, doors and corridors, non-slippery materials, elevators, accessible entrances, entrances doors, methods of openings, adequate spaces for wheelchair students at the configuration of the entrance and the availability of railing. In contrast, they were unsatisfied with the availability of parking and bathrooms for each gender and signage systems. Moreover, this research found no significant differences between gender and educational level and all factors that may impact the students’ satisfaction with campus environmental design. Furthermore, this research found that there was a strong to very strong positive linear association and a significant correlation/intercorrelation between the availability and the design quality of parking, entrances, doors, lobbies and corridors, bathrooms, signage systems and information, ramps, elevators and stairs and the disabled students’ satisfaction degree.

This research tends to help disabled students participate entirely and independently in the built environment and all aspects of society, involve them within the community and facilitate their access to universities’ urban space. This research considers guidelines and checklists for architects and policymakers to apply through all design and retrofitting processes to meet disabled students’ requirements. This research provides a vital understanding of the needs of disabled students in educational spaces to create a barrier-free campus environment.

Inclusive design is a relatively new architectural concept. It provides means to ensure access and equal participation in the built environment, offers the opportunity to improve and design new equivalent solutions in architecture simultaneously and covers the way for a broad clarification of equality. Applying the concepts of inclusive design is a step toward eliminating the barriers imposed on the built environment in public universities and creating an accessible built environment. In addition, this research can guide future research in other institutions.

This study aims at exploring whether there are differences in behaviour between people with special access needs and those who do not have these needs at a religious destination. In particular, a comparison is made between the role and structure of the perceived value of accessibility and its effect on satisfaction and loyalty.

Data are collected using a self-administered questionnaire (n = 523). Information on perceived value of accessibility, satisfaction and loyalty is subjected to confirmatory factor analysis to ensure the reliability and validity of the three components. Structural equation modelling is used to test the hypothesized relationship between these constructs.

The weight of the items of the perceived value of accessibility is different between the groups analysed and its effects on satisfaction and loyalty are higher among people with access needs.

Results imply that the perceived value of accessibility may be a determinant in predicting satisfaction. Thus, any study addressing the role of accessibility in a destination should take this factor into consideration. At the same time, from a practical point of view, ensuring accessibility will also benefit destinations in providing better experiences. A clear limitation of this study is the use of a convenience sample.

Religious tourism and accessible tourism have been treated as two separate issues in academic literature. However, curative shrines are sites where religious tourism and accessible tourism naturally merge. Hence, the originality of this article lies in its focus on accessible tourism in these religious sites.

This paper aims to explore attitudes of disabled employees towards their work in the Jordanian public sector, including facilities, the way that they are treated by other employees and working conditions.

A sample of disabled public sector employees was selected to participate in the study by filling in a questionnaire. The response rate was very high.

Contrary to some previous studies elsewhere, disabled employees reported a relatively moderate level of satisfaction about the availability of facilities. They were also satisfied with the treatment by their supervisors and colleagues and with the working conditions. Disabled female participants and those who hold graduate degrees reported high satisfaction levels.

This is one of the first studies to investigate the status of disabled public sector employees in Jordan and in the Arab world.

This study was conducted to provide a detailed report concerning the impression of disabled users’ vis-à-vis satisfaction with the library and information services provided at Aligarh Muslim University (AMU).

To conduct the research study, 214 disabled students, the librarian and the in charge of the Braille section were surveyed using a bilateral approach, which included a questionnaire and structured interview. The data, thus, collected were analysed using the SPSS (version 23) tool.

The research data revealed that the library under study was providing adequate information resources and services to their disabled users, exclusive of subtitles digital versatile disc (DVD) and videos for deaf students. It also came to light that there is a necessity of skilled staff, proficient in sign language, interpretation and Braille reading, which the library should look into the near future. The results also highlighted that most of the users were satisfied with the resources, while least were satisfied with the services and facilities provided by the library; suggestions were listed to maximize the satisfaction level amongst users.

The present study is confined to AMU and the disabled students enrolled in various courses of study. A suitably designed survey can be applied to reveal similar trends in different institutions as well.

This study is useful for professionals pursuing an understanding of the library and information services for disabled persons. Furthermore, it is anticipated that the opinions recorded and the services highlighted will not only be useful for the particular organization but also serve the purpose for the governing bodies where the policies for these users are framed as a result of which institutions can develop effective services to access knowledge without any barrier.

While the topical areas of service failure and complaints have been systematically investigated for the general traveling public, service failure issues for disabled tourists have been widely ignored. This exploratory study attempts to provide some insights into this phenomenon by analyzing disabled travelers' complaints reported through online customer complaint websites.

A total of 316 customer complaints were collected and analyzed utilizing a modified procedure of the Critical Incident Technique (CIT). Differences in service failure dimensions in industry sector and recovery type were investigated through the correspondence analysis.

Critical incidents of disabled travelers were classified into three dimensions of service failures including service delivery failure, unfulfilled special requests, and unsolicited employee conduct. Significant relationships in service failure dimensions were identified in the industry sectors and types of recovery.

The limitations of this study are unidentifiable demographic information and lack of necessary details, since this study is based on textual data collected from online complaint/review websites. For further research, more inclusive quantitative data could provide a more complete picture.

The findings of this study could represent a valuable step toward assessing the current status of service failure provided by hospitality and tourism industry, and thus provide useful insights for practitioners to more effectively serve this market segment.

This study serves as exploratory research and contributes to a better understanding of the tourism experience of individuals with disabilities.

This study aims to identify the level of human resource management difficulties (job suitability, training and development, motivation and performance appraisal) women employees with disabilities face in the Jordanian public sector, the satisfaction of the availability of the work facilities, difficulties they face when interacting with supervisors and colleagues as well as with clients at work.

A descriptive analytical approach has been used through designing a questionnaire aimed to examine the study dimensions. A random convenient sample of 306 women with disabilities was chosen. Data were analyzed using SPSS software.

Analysis revealed that the overall level of human resource management difficulties in the Jordanian public sector as perceived by women with disabilities was moderate (mean = 3). The participants reported a moderate level of assessment (mean = 2.80) about the availability of the work facilities. In addition, they showed a moderate level of satisfaction about both the treatment they receive from supervisors and colleagues as well as from clients with mean values of 2.85 and 2.91, respectively. The participants with physical disability and who hold administrative jobs reported higher level of difficulties of human resources management. Data showed that about 82% of women with disabilities were hired based on a social/humanitarian base instead of merit system.

This study has a significant practical contribution in providing information that will help policy makers and human resource managers to identify job-related difficulties and develop policies and programs to alleviate them to provide a better work environment to integrate employees with disabilities.

This study has a crucial value in filling the knowledge gap in examining the work-life of persons with disabilities in Jordan and in the Arab world.

Presents the findings of a questionnaire sent to nine occupational groups where women predominate such as healthcare, teaching and childcare, together with other forms placed in day‐care and women’s centres in Ontario. Looks at disability, personal demographics, the work situation, workplace stress, physical demands, psychosomatic symptoms, job satisfaction, insecurity, harassment and family pressures. Discusses findings suggesting that disabled women tend to have more negative work experiences, possibly due to previous education problems, discrimination and the nature of roles offered which lead to lower income levels in lower status roles.