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Article
Publication date: 10 July 2017

Dinesh Rathi and Lisa M. Given

This paper aims to present findings from a study conducted with non-profit organizations (NPOs) in Canada and Australia, focusing on the use of tools and technologies for…

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2580

Abstract

Purpose

This paper aims to present findings from a study conducted with non-profit organizations (NPOs) in Canada and Australia, focusing on the use of tools and technologies for knowledge management (KM). NPOs of different sizes and operating in different sectors were studied in two large-scale national surveys. The paper is useful to both practitioners in NPOs for understanding tool use for KM activities and to scholars to further develop the KM-NPO domain.

Design/methodology/approach

Two nation-wide surveys were conducted with Canadian and Australian NPOs of different sizes (i.e. very small to large-sized organizations) and operating in different sectors (e.g. animal welfare, education and research, culture and arts). An analysis of responses explores the use of tools and technologies by NPOs. Respondents identified the tools and technologies they used from nine pre-determined themes (quantitative data) plus an additional category of “other tools” (qualitative data), which allowed for free text responses. The quantitative data were analyzed using both descriptive and inferential statistical techniques and the qualitative data were analyzed using a thematic analysis approach.

Findings

Quantitative data analysis provides key findings including the popularity of physical, print documents across all NPO sizes and sectors. Statistical tests revealed, for example, there is no significant difference for the same-sized organizations in Canadian and Australian NPOs in the use of tools and technologies for KM activities. However, there were differences in the use of tools and technologies across different sizes of NPOs. The qualitative analysis revealed a number of additional tools and technologies and also provided contextual details about the nature of tool use. The paper provides specific examples of the types of tools and technologies NPOs use.

Originality/value

The paper has both practical and academic contributions, including areas for future research. The findings on the use of KM tools and technologies by NPOs contribute to the growing body of literature in the KM domain in general and also build the literature base for the understudied KM-NPO domain. NPOs will also find the paper useful in better understanding tools and technological implementation for KM activities. The study is unique not only in the content focus on KM for NPOs but also for the comparative study of activities in two countries.

Details

Journal of Knowledge Management, vol. 21 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 16 January 2017

Dinesh Rathi, Ali Shiri and Catherine Cockney

The purpose of this paper is to propose an evidence-based environmental scanning model that will provide a methodological framework for conducting community-engaged and…

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2134

Abstract

Purpose

The purpose of this paper is to propose an evidence-based environmental scanning model that will provide a methodological framework for conducting community-engaged and community-focused research, with a particular emphasis on northern communities in Canada.

Design/methodology/approach

The study has adopted a multifaceted environmental scanning approach to understand the Inuvialuit Settlement Region communities. The research design is informed by various environmental models as discussed in literature from a broad range of domains such as business, library and information science (LIS), and a sophisticated multimethod data gathering approach that included field trips, observations, surveys, as well as informal methods of community engagement.

Findings

The paper proposes an environmental scan model as a novel approach to community-focused digital library (DL) development. The paper identifies both macro- and micro-environmental landscapes as applicable to the development of a DL for communities in Canada’s North. The macro-environmental landscapes include: geographical, historical and sociocultural, political and regulatory, economic, technological, competition, and human resource. The micro-environmental landscapes include: stakeholder and community, linguistic, information resource, and ownership.

Originality/value

The environmental scanning model and its key components presented in this paper provide a novel and concrete example of a project that aims to organize information for increased access and to create value through the design and implementation of an infrastructure for a cultural heritage DL. The environmental scan model will also contribute to both research and practice in the field of Library and Information Science (LIS), particularly in the area of DL development for rural, remote, and indigenous communities.

Details

Aslib Journal of Information Management, vol. 69 no. 1
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 8 February 2016

Dinesh Rathi, Lisa M. Given and Eric Forcier

This paper aims to present findings from a study of non-profit organizations (NPOs), including a model of knowledge needs that can be applied by practitioners and scholars…

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3035

Abstract

Purpose

This paper aims to present findings from a study of non-profit organizations (NPOs), including a model of knowledge needs that can be applied by practitioners and scholars to further develop the NPO sector.

Design/methodology/approach

A survey was conducted with NPOs operating in Canada and Australia. An analysis of survey responses identified the different types of knowledge essential for each organization. Respondents identified the importance of three pre-determined themes (quantitative data) related to knowledge needs, as well as a fourth option, which was a free text box (qualitative data). The quantitative and qualitative data were analyzed using descriptive statistical analyses and a grounded theory approach, respectively.

Findings

Analysis of the quantitative data indicates that NPOs ' needs are comparable in both countries. Analysis of qualitative data identified five major categories and multiple sub-categories representing the types of knowledge needs of NPOs. Major categories are knowledge about management and organizational practices, knowledge about resources, community knowledge, sectoral knowledge and situated knowledge. The paper discusses the results using semantic proximity and presents an emergent, evidence-based knowledge management (KM)-NPO model.

Originality/value

The findings contribute to the growing body of literature in the KM domain, and in the understudied research domain related to the knowledge needs and experiences of NPOs. NPOs will find the identified categories and sub-categories useful to undertake KM initiatives within their individual organizations. The study is also unique, as it includes data from two countries, Canada and Australia.

Details

Journal of Knowledge Management, vol. 20 no. 1
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 15 February 2011

John Huck, Rodney Al and Dinesh Rathi

The purpose of this paper is to investigate the knowledge needs of a small, volunteer‐based Non‐Profit Organization (NPO) and present recommendations for implementation of

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3690

Abstract

Purpose

The purpose of this paper is to investigate the knowledge needs of a small, volunteer‐based Non‐Profit Organization (NPO) and present recommendations for implementation of KM solutions.

Design/methodology/approach

The methodology used in this paper is the knowledge audit. Data collection methods include semi‐structured interviews, documentary photography, and a review of content on the NPO's website.

Findings

The paper recommends a combination of web 2.0 technology and low‐tech solutions to meet the KM needs of the volunteer‐based organization within the constraints of its limited resources. Based on the observation that dedicated and reliable volunteers are critical to this organization's success, the paper proposes that the KM solution address personal knowledge needs related to volunteer motivation factors as a strategy for improving volunteer recruitment and retention.

Research limitations/implications

The study examined a small group of volunteers engaged in a specialized form of knowledge‐sharing work. Future research could test this paper's conclusions in larger and more diverse volunteer‐based NPOs.

Originality/value

The paper extends KM research into the realm of volunteer‐based NPOs and adopts elements from Motivation‐Hygiene theory as well as specific volunteer motivation factors as additional criteria for a KM solution.

Details

VINE, vol. 41 no. 1
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 2 September 2014

Dinesh Rathi, Lisa M. Given and Eric Forcier

This paper aims first to identify key interorganisational partnership types among non-profit organisations (NPOs) and second to determine how knowledge sharing takes place…

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3871

Abstract

Purpose

This paper aims first to identify key interorganisational partnership types among non-profit organisations (NPOs) and second to determine how knowledge sharing takes place within each type of partnership. Results explore the value of social media specifically in facilitating external relationships between NPOs, firms and the communities they serve.

Design/methodology/approach

Empirical qualitative analysis of exploratory interviews with 16 Canadian NPOs generates a non-exhaustive classification of partnership types emerging from these organisations, and their defining characteristics in the context of interorganisational knowledge sharing.

Findings

Overall eight categories of partnerships from the sampled NPOs emerged from the analysis of the data. These include business partnerships, sector partnerships, community partnerships, government partnerships, expert partnerships, endorsement partnerships, charter partnerships and hybrid partnerships. Using examples from interviews, the sharing of knowledge within each of these partnerships is defined uniquely in terms of directionality (i.e. uni-directional, bi-directional, multi-directional knowledge sharing) and formality (i.e. informal, semi-formal or formal knowledge sharing).Specific practices within these relationships also arise from examples, in particular, the use of social media to support informal and community-driven collaborations. Twitter, as a popular social networking tool, emerges as a preferred medium that supports interorganisational partnerships relevant to NPOs.

Originality/value

This research is valuable in identifying the knowledge management practices unique to NPOs. By examining and discussing specific examples of partnerships encountered among NPOs, this paper contributes original findings about the implications of interorganisational knowledge sharing, as well as the impact of emerging social technologies on same.

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Article
Publication date: 22 February 2013

Nora Martin

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184

Abstract

Details

Library Management, vol. 34 no. 3
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 11 December 2019

Manisha Lande, Dinesh Seth and Rakesh L. Shrivastava

One of the major challenges for developing countries is the lack of mechanisms for the evaluation of critical success factors (CSFs) of quality initiatives, which hampers…

Abstract

Purpose

One of the major challenges for developing countries is the lack of mechanisms for the evaluation of critical success factors (CSFs) of quality initiatives, which hampers the journey toward sustainability. Lean Six Sigma (LSS) has been one of the most widely used initiatives supporting quality improvement with wastes reduction and facilitating sustainability. To expedite LSS and its spread, it is important to evaluate key CSFs. Accordingly, the purpose of this paper is to provide an approach for the evaluation of LSS-CSFs for Indian small and medium enterprises (SMEs).

Design/methodology/approach

The paper uses a graph theoretic approach and demonstrates the evaluation of LSS-CSFs by proposing an index. The development of index is illustrated using a set of seven prioritized CSFs based on the literature review paper (Lande et al., 2016).

Findings

This study guides about the translation of CSFs in the form of an index (number) and will benefit both researchers and practitioners, who wish to study the role of key CSFs for implementation and audit requirements for sustainability.

Research limitations/implications

Authors remain confined only to Indian SMEs.

Originality/value

LSS possesses the potential to enhance the performance of manufacturing SMEs, but its evaluation is not easy. This attempt for offering a useful evaluation scheme involving CSFs, in the areas of LSS in developing country contexts, is the first. The approach also facilitates both quality audits and benchmarking between different sets of CSFs. The approach is generalizable and can be extended in other areas.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 17 August 2018

Soohyung Joo, Namjoo Choi and Tae Hyun Baek

The purpose of this paper is twofold: to explore what kinds of social media content public libraries create to communicate with users online, and to examine the…

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4274

Abstract

Purpose

The purpose of this paper is twofold: to explore what kinds of social media content public libraries create to communicate with users online, and to examine the relationships between social media content types and corresponding levels of user engagement.

Design/methodology/approach

The sample comprises 4,637 Facebook posts collected from 151 public libraries across the USA. The authors identified ten types of Facebook posts based on the open coding, and calculated the degrees of user engagement for each type of Facebook post, represented by the numbers of likes, shares and comments. Also, The authors examined the effects of the inclusions of images or video clips on user engagement.

Findings

The authors observed that the most frequent type of post was related to announcing upcoming events held in libraries. This study also found that posts about community news or emotionally inspiring messages elicited much engagement from users. Posts having an image or images tend to receive more user engagement.

Practical implications

Based on the findings of this study, the authors discussed practical strategies for public libraries to effectively use social media to better facilitate user engagement.

Originality/value

This study is one of a few attempts that examine the relationships between the types of social media content and the degrees of user engagement in public library environments. Also, the authors have proposed a coding scheme useful to analyze social media content in the context of public libraries.

Details

Online Information Review, vol. 42 no. 6
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 5 October 2021

Dain Thomas and Dinesh Khanduja

The purpose of this paper is to prioritize and establish relationships among the barriers that affect green, lean and Six Sigma (GLSS) implementation in the Indian…

Abstract

Purpose

The purpose of this paper is to prioritize and establish relationships among the barriers that affect green, lean and Six Sigma (GLSS) implementation in the Indian construction sector.

Design/methodology/approach

A hierarchal model consisting of several levels is generated by the interpretive structural modelling (ISM) methodology. For establishing the priority weights and the ranking of the barriers, the relationships among barriers from the model in ISM are used to provide an output from the analytic network process (ANP). The 12 vital barriers that affect implementation of GLSS adoption were shortlisted from literature and then finalized in consultation with experts belonging from both industry and academia.

Findings

Based on the ISM model “Lack of awareness for green products, Lack of top management commitment and involvement as well as Lack of funds along with an improper estimation” are at the highest level. Similar results were found while ranking the barriers through ISM–ANP integration.

Originality/value

This study identified and prioritized the barriers that affect GLSS implementation using ISM–ANP approach, such a study has not been attempted previously for the construction sector. The ISM model and ANP ranks are based on the inputs gathered from experts and academicians so as to ensure practical validity. This approach is assists decision-makers to focus on the key barriers priority basis and enables them to implement GLSS smoothly.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

Keywords

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Book part
Publication date: 26 October 2017

Abstract

Details

Advances in Business and Management Forecasting
Type: Book
ISBN: 978-1-78743-069-3

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