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Reports that marked limitations in the Greek Civil Service, combined with the severe fiscal constraints of the Maastricht Treaty, have raised the issue of public management restructuring. Within this framework, attempts to investigate the extent to which middle managers in the public services are realizing the adjustments to the nature of their managerial work necessary to serve the “new management culture”. Underscores the need for greater control over resources in order to meet their responsibilities effectively and act “as managers”. States that the empowerment issue that is raised by the survey could be considered of pivotal importance for personnel development in, and the organizational restructuring of, the Greek public services.

This paper aims to investigate efficiency in the UK hotel industry and further evaluate the impacts of hotel characteristics and industry environment on efficiency.

The network data envelopment (DEA) weak link approach is used for the efficiency analysis, while the determinants of efficiency are evaluated by bootstrapped truncated regression.

The findings show that the UK hotel industry is very inefficient. The results of overall efficiency deconstruction show that the second-stage production process experiences an even lower level of efficiency than that of the first stage. The second-phase analysis shows that both the hotel-specific characteristics and the industry-specific characteristics are significantly related to UK hotel efficiency.

The robustness of the results is affected because a single set of input-intermediate product-outputs and a single DEA method were used. Therefore, further studies can use alternate inputs, intermediate measures and outputs in the efficiency analysis. In addition, the robustness of the efficiency score can be checked using alternate parametric or non-parametric methods.

Hotels in the UK should focus on cost reduction, business diversification, improvement in the capital level and labor productivity, while at industry and macroeconomic level, discounts are recommended to be provided to international tourism and the tourism industry should be further opened.

The weak-link approach has been applied to estimate the efficiency level, as this provides more robust and accurate results compared to other non-parametric methods in the existing empirical studies and unique hotel-specific and industry-specific determinants of efficiency are considered in the second-stage analysis.

This paper aims to provide a framework with the antecedents of women managers’ resilience in SMEs.

This developmental study uses a comprehensive literature review and a set of propositions to identify the antecedent of women managers’ resilience and develops a conceptual framework for resilience.

The results indicate that in addition to personal resilience traits, interactive engagement with the work environment, career adaptability and positive human resource management (HRM) interventions are the main antecedents of women managers’ resilience.

This paper contributes to theory by providing a new perspective on the study of resilience as a process at the organisational level and as a trait at personal level. It contributes to the women employee-centric resilience discussion in HRM literature and explores the relationship between resilience and women managers’ career progression. This is a developmental study, and despite the strengths of the undertaken approach, there are a number of limitations due to the lack of empirical evidence. Therefore, future research activities should focus on validating the framework and determining any potential boundaries of this resilience framework.

The study reveals a number of practical implications leading to a recommended resilience toolkit for HR managers of organisations to develop and promote resilience in their women managers and aspiring managers.

The social implications of this study include the social relationships within the work-setting, better employee engagement and interaction with the work environment and flexible career progression pathways.

The paper is based on rich conceptual and theoretical discussion that identifies the key antecedents of women managers’ resilience. The study also conceptually establishes the moderating relationship between women managers’ resilience and work stress and burnout.