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Article
Publication date: 3 September 2021

Nicola Raimo, Ivano De Turi, Michele Rubino and Filippo Vitolla

Digitalisation represents an important opportunity for SMEs or, in other words, a fundamental factor to help them implement competitive strategies aimed at innovation…

Abstract

Purpose

Digitalisation represents an important opportunity for SMEs or, in other words, a fundamental factor to help them implement competitive strategies aimed at innovation, cost reduction and internationalization. This study aims to investigate the determinants of the level of digitalisation of Italian SMEs.

Design/methodology/approach

This study firstly involves a survey based on short telephone interviews to measure the level of digitalisation of 101 Italian SMEs and, secondly, uses a regression model to identify the drivers of this level of digitalisation.

Findings

Empirical findings reveal that the Italian SMEs have an average level of digitalisation. Besides, they show that firm size, firm profitability and financial leverage represent drivers that positively influence the digitalisation of the Italian SMEs.

Originality/value

This study provides an important contribution to the academic literature by providing a first operationalization of the concept of business digitalisation and by broadening the knowledge of the drivers of the level of digitalisation in the SMEs context.

Details

Meditari Accountancy Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2049-372X

Keywords

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Article
Publication date: 23 August 2021

Therese Heltberg

The purpose of this paper is to explore how military strategic knowledge managers consider and respond to digitalization of operational processes in their revision of…

Abstract

Purpose

The purpose of this paper is to explore how military strategic knowledge managers consider and respond to digitalization of operational processes in their revision of military knowledge management technologies. The research question is: which strategic considerations and professional concerns impact decisions about how far digitalization should be incorporated into Army planning doctrine?

Design/methodology/approach

The paper presents material from a qualitative research study which observed the process of revising Danish Army Field Manual III. The empirical data include 12 in-depth interviews as well as documents related to the revision process. Data were analysed using a thematic approach.

Findings

The paper identifies and discusses strategic dilemmas arising from incorporating digitalization into planning doctrine. Two major areas of concern are addressed. The first involves considerations about the extent of digitalization, including concerns about risk and issues of timing regarding choices of specific digital solutions. The second involves potential limits of digitalization in relation to military notions of the role and identity of the commander. The article suggests that digitalization may impact on professional roles and identities and that strategic knowledge management developers need to be cognizant of this.

Originality/value

The paper contributes to the literature in two ways. First, the paper draws attention to the notions of risk and timing in relation to strategic decisions on how far knowledge management technologies should make use of possibilities brought about by digitalization. Second, the paper provides insight into how digitalization may profoundly alter professional roles and identities.

Details

Journal of Strategy and Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1755-425X

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Article
Publication date: 26 August 2021

Angelica M. Sanchez-Riofrio, Nathaniel C. Lupton and John Gabriel Rodríguez-Vásquez

Prior research has found that firms' adoption of digital technologies (i.e. digitalization) enhances transaction efficiency and improves firm performance. However, this…

Abstract

Purpose

Prior research has found that firms' adoption of digital technologies (i.e. digitalization) enhances transaction efficiency and improves firm performance. However, this finding is based on the assumption that firms respond to consumers' adoption of digital technology (market digitalization) in a timely fashion. The study investigates the impact of market digitalization on firm performance in Latin America, where resistance to change is often higher, despite the positive impact on performance when companies respond to the environmental shock of digitalization by restructuring.

Design/methodology/approach

Using data from seven Latin American countries from 1997 to 2018 (Argentina, Brazil, Chile, Colombia, Peru, Venezuela and Mexico), fixed-effects panel regression robustly supports the results.

Findings

Most Latin American firms fail to capitalize on the benefits of market digitalization, and their performance declines as a result. The authors extend research on digitalization by incorporating theoretical insights from the restructuring literature, finding that implementing a substantial restructuring strategy is a viable way to overcome market digitalization.

Originality/value

The authors demonstrate that the digitalization–firm performance relationship is more complex than has been described in studies using samples from developed economies. The authors establish restructuring as an effective adaptation strategy in Latin America, although the institutional environment's characteristics may constrain or discourage firms from adopting it.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 16 August 2021

Nathanaël Betti, Gerrit Sarens and Ingrid Poncin

This paper aims to investigate how the internal audit function (IAF) modifies its activities and practices in relation to the digitalisation the organisation. This paper…

Abstract

Purpose

This paper aims to investigate how the internal audit function (IAF) modifies its activities and practices in relation to the digitalisation the organisation. This paper specifically examines the use of data analytics and the performance of consulting activities by internal auditors.

Design/methodology/approach

This paper is based on a survey conducted with 82 chief audit executives based in the USA and members of the institute of internal auditors.

Findings

Results indicate a positive relation between the organisation’s level of digitalisation and the use of data analytics by internal auditors during their missions. Results also indicate that the organisation’s level of digitalisation has an indirect effect on the proportion of the internal audit planning dedicated to consulting activities. Specifically, the use of data analytics mediates the relationship between the organisation’s level of digitalisation and the proportion of the internal audit planning dedicated to consulting activities.

Research limitations/implications

This research was conducted amongst internal auditors based in the US Future research could investigate the insights of other internal audit stakeholders and investigate different legal contexts.

Practical implications

Results show that digitalisation increases the use of data analytics by internal auditors and the performance of consulting activities. The results, therefore, highlight the importance of these two aspects for the IAF to continue to bring value to organisations.

Originality/value

This research provides more insights on internal audit working practices. The digitalisation of the organisation leads the IAF to use more data analytics and perform more consulting activities.

Details

Managerial Auditing Journal, vol. 36 no. 6
Type: Research Article
ISSN: 0268-6902

Keywords

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Article
Publication date: 27 July 2021

Lu Yang, Baofeng Huo, Min Tian and Zhaojun Han

Digitalization encourages the manufacturer to engage in inter-organizational technological activities (i.e. supplier IT integration and supply visibility) with its major…

Abstract

Purpose

Digitalization encourages the manufacturer to engage in inter-organizational technological activities (i.e. supplier IT integration and supply visibility) with its major supplier, which influences supply chain (SC) governance. This study tests a moderated mediation model that considers supplier IT integration and supply visibility as mediators between supply-side digitalization and supplier opportunism, and relational ties as a moderator in the relationship between inter-organizational technological activities and supplier opportunism.

Design/methodology/approach

Ordinary least square (OLS) regression is used to examine data from 200 firms in China describing their supply chain management (SCM) practices and perceived relationships with their major suppliers.

Findings

Supply-side digitalization is positively related to supplier IT integration and supply visibility. Supply-side digitalization has a positive indirect effect on supplier opportunism through supplier IT integration but a negative indirect effect through supply visibility. Relational ties weaken the positive effect of supplier IT integration and the positive indirect effect of supply-side digitalization on supplier opportunism. Relational ties also weaken the negative effect of supply visibility and the negative indirect effect of supply-side digitalization on supplier opportunism.

Originality/value

This study enriches understanding of SC governance in the digital age by empirically confirming that digital transformation brings both challenges and opportunities to SC governance and by clarifying the interplay of relational governance and technological activities. In addition, this study contributes to the SC digitalization literature by empirically validating the role of digitalization in promoting inter-organizational technological activities, as well as by revealing its potential dark side.

Details

International Journal of Operations & Production Management, vol. 41 no. 7
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 19 July 2021

Shaohua Song, Xianliang Shi, Guang Song and Fahian Anisul Huq

Supply chain integration (SCI) is key to implementing omni-channel retailing (OCR) strategy. In this paper, the authors explore the role of digitalization as a driver of…

Abstract

Purpose

Supply chain integration (SCI) is key to implementing omni-channel retailing (OCR) strategy. In this paper, the authors explore the role of digitalization as a driver of SCI, as well the role of human capital (HC) in digitalization, using a knowledge management (KM) perspective.

Design/methodology/approach

An empirical study was conducted using survey research. A sample of 188 omni-channel retailers in the Chinese market was analyzed using factor analysis and structured equation modeling (SEM) to examine the hypotheses presented in the conceptual model.

Findings

This study reveals that HC is positively related to the level of a firm's digitalization in OCR, and that digitalization is positively related to the retailer's SCI. Moreover, the authors found that employees' capital has a greater impact on digitalization than managers' capital, while digitalization has a stronger driving effect on internal and customer integration.

Research limitations/implications

The findings suggest that although digitalization requires retailers to accept the long-term investment challenges, it has a significant positive effect on the key of OCR strategy implementation, i.e. SCI. The findings also provide evidence for the application of KM in OCR, as this theoretical lens enriches our understanding of the phenomena of SCI in OCR and provides explanation to our results by linking digitalization and HC.

Originality/value

Digitalization is quantified and examined in OCR. Moreover, this study reveals the importance of HC on the implementation of digitalization and the different effects of digitalization on each dimension of SCI.

Details

Industrial Management & Data Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 29 April 2021

Morteza Ghobakhloo and Mohammad Iranmanesh

The digital transformation under Industry 4.0 is complex and resource-intensive, making a strategic digitalization guideline vital to small and medium-sized enterprises'…

Abstract

Purpose

The digital transformation under Industry 4.0 is complex and resource-intensive, making a strategic digitalization guideline vital to small and medium-sized enterprises' success in the Industry 4.0 transition. The present study aims to provide manufacturing small and medium-sized enterprises (SMEs) with a guideline for digital transformation success under Industry 4.0.

Design/methodology/approach

The study first performed a content-centric literature review to identify digital transformation success determinants. The study further implemented interpretive structural modeling to extract the order at which the success determinants should be present to facilitate the SMEs’ digital transformation success optimally. The interpretive model and interpretive logic knowledge base matrix were also used for developing the digital transformation guideline.

Findings

Eleven success determinants are vital to SMEs’ digital transformation efforts. For example, results revealed that external support for digitalization is the first step in ensuring digital transformation success among SMEs, while operations technology readiness is the most inaccessible success determinant.

Research limitations/implications

The study highlights the degree of importance of the 11 success determinants identified, which magnifies each determinant's strategic priority based on its driving power and dependence power. Theorizing the dependent variable of “digital transformation success” and quantitatively measuring the extent to which each success determinant contributes to explaining “digital transformation success” offers an exciting opportunity for future research.

Practical implications

Digital transformation success phenomenon within the Industry 4.0 context is significantly different from the digitalization success concept within the traditional literature. The digital transformation under Industry 4.0 is immensely resource-intensive and complex. Smaller manufacturers must have specific capabilities such as change management and digitalization strategic planning capability to reach a certain degree of information, digital, operations and cyber maturity.

Originality/value

The digital transformation success guide developed in the study describes each success determinants' functionality in relation to other determinants and explains how they might contribute to the digital transformation success within the manufacturing sector. This guide enables smaller manufacturers to better understand the concept of manufacturing digital transformation under Industry 4.0 and devise robust strategies to steer their digital transformation process effectively.

Details

Journal of Manufacturing Technology Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-038X

Keywords

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Book part
Publication date: 29 May 2018

Per Andersson, Ebba Laurin and Christopher Rosenqvist

In this chapter, we connect our focus — the organizing of marketing — to one of the strongest drivers for its change — digitalization — and draw attention to various “dual…

Abstract

In this chapter, we connect our focus — the organizing of marketing — to one of the strongest drivers for its change — digitalization — and draw attention to various “dual forces” that affect marketing as a consequence. These dual forces are associated with the concept of ambidexterity. Given that companies today are affected by digitalization, both internally in their organizations and in their external business relations, and that they need to act as ambidextrous organizations handling both old (“analog”) and new (“digital”) situations, how does this affect marketing, in general, and the organizing of marketing, in particular?

The chapter will be founded on the assumptions that digitalization is a central driver of change in business and society today, and this digitalization requires organizations to explore new opportunities while still operating with mature technologies in mature markets. Marketing most often has a central role in this situation of digitalization. The connection between digitalization processes, ambidextrous organizations, and the processes of organizing marketing is the focus of this chapter.

The subject is wide, and the aim of the chapter is to generate ideas on some potential consequences for marketing management and organization. The chapter ends with a set of propositions serving as starting points for further studies of the links between digitalization, marketing management and organization, as well as the forces resulting from digitalization.

Details

Organizing Marketing and Sales
Type: Book
ISBN: 978-1-78754-969-2

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Article
Publication date: 25 March 2021

Ai Joo Chan, Lai Wan Hooi and Kwang Sing Ngui

This study aims to understand the role of digital literacies as a moderator between employee engagement and its antecedents, namely, workplace digitalisation and…

Abstract

Purpose

This study aims to understand the role of digital literacies as a moderator between employee engagement and its antecedents, namely, workplace digitalisation and innovative culture.

Design/methodology/approach

A total of 256 valid samples were used in the analysis. The respondents were individuals used as management-level executives in companies located in Selangor/Kuala Lumpur. The model was tested using structural equation modelling.

Findings

The findings reveal that there exists a significant association between employee engagement and its antecedents, namely, workplace digitalisation and innovative culture. Digital literacies are found to moderate the relationships between workplace digitalisation-employee engagement and innovative culture-employee engagement.

Practical implications

This paper provides new insight to the practitioners about the role of digital literacies in raising employee engagement in the digital workplace.

Originality/value

These findings enrich the literature on employee engagement, whereby, improving employee digital literacies strengthens employee acceptance to workplace digitalisation and benefit from the innovative culture to stay engaged.

Details

Journal of Asia Business Studies, vol. 15 no. 3
Type: Research Article
ISSN: 1558-7894

Keywords

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Article
Publication date: 1 April 2021

Rohit Agrawal, Vishal Ashok Wankhede, Anil Kumar, Arvind Upadhyay and Jose Arturo Garza-Reyes

This study aims to conduct a comprehensive review and network-based analysis by exploring future research directions in the nexus of circular economy (CE) and sustainable…

Abstract

Purpose

This study aims to conduct a comprehensive review and network-based analysis by exploring future research directions in the nexus of circular economy (CE) and sustainable business performance (SBP) in the context of digitalization.

Design/methodology/approach

A systematic literature review methodology was adopted to present the review in the field of CE and SBP in the era of digitalization. WOS and SCOPUS databases were considered in the study to identify and select the articles. The bibliometric study was carried out to analyze the significant contributions made by authors, various journal sources, countries and different universities in the field of CE and SBP in the era of digitalization. Further, network analysis is carried out to analyze the collaboration among authors from different countries.

Findings

The study revealed that digitalization could be a great help in developing sustainable circular products. Moreover, the customers' involvement is necessary for creating innovative sustainable circular products using digitalization. A move toward the product-service system was suggested to accelerate the transformation toward CE and digitalization.

Originality/value

The paper discusses digitalization and CE practices' adoption to enhance the SP of the firms. This work's unique contribution is the systematic literature analysis and bibliometric study to explore future research directions in the nexus of CE and SP in the context of digitalization. The present study has been one of the first efforts to examine the literature of CE and SBP integration from a digitalization perspective along with bibliometric analysis.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

Keywords

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