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Article

Sheena Carlisle, Stanislav Ivanov and Corné Dijkmans

This paper aims to present the findings from a European study on the digital skills gaps in tourism and hospitality companies.

Abstract

Purpose

This paper aims to present the findings from a European study on the digital skills gaps in tourism and hospitality companies.

Design/methodology/approach

Mixed methods research was adopted. The sample includes 1,668 respondents (1,404 survey respondents and 264 interviewees) in 5 tourism sectors (accommodation establishments, tour operators and travel agents, food and beverage, visitor attractions and destination management organisations) in 8 European countries (UK, Italy, Ireland, Spain, Hungary, Germany, the Netherlands and Bulgaria).

Findings

The most important future digital skills include online marketing and communication skills, social media skills, MS Office skills, operating systems use skills and skills to monitor online reviews. The largest gaps between the current and the future skill levels were identified for artificial intelligence and robotics skills and augmented reality and virtual reality skills, but these skills, together with computer programming skills, were considered also as the least important digital skills. Three clusters were identified on the basis of their reported gaps between the current level and the future needs of digital skills. The country of registration, sector and size shape respondents’ answers regarding the current and future skills levels and the skills gap between them.

Originality/value

The paper discusses the digital skills gap of tourism and hospitality employees and identifies the most important digital skills they would need in the future.

Details

Journal of Tourism Futures, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2055-5911

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Abstract

Details

Beyond the Digital Divide: Contextualizing the Information Society
Type: Book
ISBN: 978-1-78756-548-7

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Article

Ebikabowei Emmanuel Baro, Onyedikachi G. Obaro and Emetarom Doris Aduba

The purpose of this paper is to assess digital literacy skills possessed by library and information professionals working in university libraries in Africa.

Abstract

Purpose

The purpose of this paper is to assess digital literacy skills possessed by library and information professionals working in university libraries in Africa.

Design/methodology/approach

Online questionnaire was developed to collect data from 214 librarians working in various university libraries in English-speaking countries in Africa.

Findings

The study found that librarians working in university libraries in Africa rated their database search skills, uploading documents to online platforms, skills in using different social media, sending and receiving e-mails skill, digital library development skills, skills in applying new technologies into library services, ability to create different file formats and ability to use open source software as very high. While, metadata development skills, and library website development skills were rated to be moderate and low. Overall, the librarians rated their level of digital literacy skills possessed to be moderate, and differences emerged between librarians in Nigeria and South Africa with regard to digital literacy skills possessed.

Practical implications

This study attempts to identify skills that are central to librarians working in university libraries. The study will be useful for trainers who want to arrange training for academic librarians in Africa and other developing countries. For some library schools, it may help them to review their curriculum in accordance with the required skills and competencies for academic librarians in the market.

Originality/value

Findings will be helpful to explore the skills and competencies needed by information professionals and to act as a guideline for competency development and curriculum update in library schools in developing countries.

Details

Digital Library Perspectives, vol. 35 no. 3/4
Type: Research Article
ISSN: 2059-5816

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Article

Predrag Bejaković and Željko Mrnjavac

The purpose of this paper is to examine the relationship between digital skills and employment and in this way accentuate importance of policy interventions for improving…

Abstract

Purpose

The purpose of this paper is to examine the relationship between digital skills and employment and in this way accentuate importance of policy interventions for improving digital literacy.

Design/methodology/approach

Using Eurostat data, this paper demonstrates statistically significant correlation between digital skills and employment rates in EU.

Findings

This implies why it is so important for governments and employers to seek, propose and implement new strategies to promote digital inclusion, literacy and the training not only for new ICT professionals but also for the whole workforce.

Social implications

Digital skills, particularly digital literacy, are an important factor for socio-economic development of the society and employability of the labour force. Without adequate digital literacy, it is not possible to participate in the economy and the digital society, particularly having in mind the digital transformation that the world of work is experiencing in the content and the organisation. Beyond the work environment, it also affects the way people live and communicate.

Originality/value

In this paper, the importance and definition of digital literacy are elaborated, explaining the measurement of digital literacy and skills, as well as the relation between digital literacy and employability.

Details

Employee Relations: The International Journal, vol. 42 no. 4
Type: Research Article
ISSN: 0142-5455

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Article

Chukwuma Clement Okeji, Eriye Chris Tralagba and Ifeyinwa Calista Obi

The purpose of this paper is to investigate the digital literacy skills possessed by librarians working in university libraries in Nigeria.

Abstract

Purpose

The purpose of this paper is to investigate the digital literacy skills possessed by librarians working in university libraries in Nigeria.

Design/methodology/approach

An online questionnaire was developed using SurveyMonkey to collect data from 111 librarians working in both public and private universities in Nigeria.

Findings

The study revealed the digital literacy skills that the librarians rated as very high and high, and those that they rated as moderate and low. The study also revealed the knowledge and competencies that they rated to be highly competent and competent, as well as also those that they rated to be neutral and not good. The librarians rated their knowledge of network and system security; ability to apply security software firewalls, filtering routers and ability to protect access to digital content by providing password or IP base access as neutral and not good. Overall, the study revealed that almost half of the librarians rated their level of digital literacy skills possessed to be moderate. Only few librarians rated their digital literacy skills to be excellent.

Practical implications

The findings will be helpful to librarians, information professionals, libraries and library schools. The results will inform librarians on the skills and digital competencies that are essential for developing and managing digital resources and protecting digital contents.

Originality/value

Findings will be helpful to explore the skills and competencies needed by information professionals and to act as a guideline for competency development and curriculum update in library schools in developing countries.

Details

Global Knowledge, Memory and Communication, vol. 69 no. 4/5
Type: Research Article
ISSN: 2514-9342

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Article

Scholastica C. Ukwoma, Nkiruka E. Iwundu and Ifeanyichukwu Emmanuel Iwundu

The purpose of this study is to identify the digital literacy skills possessed by the students of University of Nigeria, Nsukka (UNN), and the extent to which they use…

Abstract

Purpose

The purpose of this study is to identify the digital literacy skills possessed by the students of University of Nigeria, Nsukka (UNN), and the extent to which they use these digital literacy skills in their academic works.

Design/methodology/approach

Descriptive survey was adopted for the study, and the population consists of registered students that use the mobile telephone network (MTN) digital library, out of which 10 per cent of the population (281) was sampled for the study. A structured questionnaire was the instrument for data collection. The questionnaire was randomly administered on the respondents who come to use the MTN digital library with particular attention to the different levels of the students. The questionnaire distribution lasted for a week; 281 copies of questionnaire were distributed, out which 184 (65 per cent) responded.

Findings

The study showed that some of the students possess digital literacy skills; they use these digital literacy skills daily. Majority of the respondents indicated that digital literacy has affected their academic performance to a high extent. The major challenges of acquiring digital literacy skills include electricity failure, low internet bandwidth, ICT facilities, lack of development of digital literacy programme and standard.

Practical implications

Implication of this study is that the establishment by MTN has enhanced the development of digital literacy in UNN as many students utilize these facilities.

Originality/value

Librarians and library staff should be adequately equipped with digital literacy skills and competencies to empower them to train and educate users, as information and communication technology (ICT) is a major tool for teaching, learning and research. To achieve this goal, there is a need to engage in public private partnership collaboration to sponsor the provision of these ICT facilities in our institutions of higher learning to enhance literacy learning for national development.

Details

New Library World, vol. 117 no. 11/12
Type: Research Article
ISSN: 0307-4803

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Article

Shakeel Ahmad Khan and Rubina Bhatti

The purpose of this study was to explore the essential digital competencies for developing and managing digital libraries. The study identified useful training programs…

Abstract

Purpose

The purpose of this study was to explore the essential digital competencies for developing and managing digital libraries. The study identified useful training programs for university librarians to acquire digital competencies. It examined their digital competencies for developing and managing digital libraries in universities of Pakistan. This study also evaluates their digital knowledge in applying security measures to protect digital contents.

Design/methodology/approach

The quantitative research method was used to conduct this study. Research questions and hypothesis were developed to achieve the objectives. In-depth review of related literature was conducted to draft a list of essential digital competencies for developing and managing digital libraries. It was circulated among the panel of experts to get their valuable feedback to make a final list of digital competencies for developing and managing digital libraries. A questionnaire was developed to measure the status of digital competencies of university librarians in Pakistan. It was pre-tested on 20 respondents before applying to the whole population. SPSS software was used to analyze data. Descriptive and inferential statistics were applied to achieve results.

Findings

The findings of the study showed that digital competencies for developing and managing digital libraries fall into three main categories: digital competencies for developing digital libraries; digital competencies for managing digital libraries; and digital competencies to protect digital contents. The results revealed that training programs offered by Higher Education Commission (HEC), library associations, library schools, in-house trainings, use of online tutorials and trainings offered by skilled professionals are highly important and useful for university librarians to acquire digital competencies. The study concluded that the university librarians working in HEC recognized universities in Punjab province possess basic level of digital competencies for developing and managing digital libraries. Their digital competencies vary on the basis of their university type, i.e. public and private sector.

Research limitations/implications

This study measures digital competencies of university librarians in Pakistan. The study has practical implications for librarians, library schools, library associations, university libraries and HEC.

Practical implications

This study has practical implications for librarians, information professionals, libraries and library schools. The results are useful for librarians to get knowledge of digital competencies which are essential for developing and managing digital libraries and protecting digital contents. They can develop their digital competencies in identified areas. This study has identified useful training programs for university librarians for acquiring digital competencies. The university librarians should use these programs to gain needed digital skills.

Social implications

Librarians can get knowledge of digital competencies for developing and managing digital libraries to face the challenges of digital age.

Originality/value

In contrast to previous research work on investigating computer skills, information and communication technology skills, technological skills and general digital skills, this study particularly identifies the essential digital competencies for developing and managing digital libraries. It helps library and information science schools, library associations, training groups and university libraries to offer adequate training opportunities in identified areas to meet the challenges of the digital age.

Details

The Electronic Library, vol. 35 no. 3
Type: Research Article
ISSN: 0264-0473

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Article

Ya’arit Bokek-Cohen

The purpose of this paper is to conceptualize employees’ digital skills as signals with which employees tacitly deliver information about their competence and suitability…

Abstract

Purpose

The purpose of this paper is to conceptualize employees’ digital skills as signals with which employees tacitly deliver information about their competence and suitability to the firm.

Design/methodology/approach

The paper draws on the Spence’s signaling theory.

Findings

Applying Spence’s signaling theory and Walther and Parks’s warranting theory enables the conceptualization of digital skills as signals and warrants among older workers who have been employed in their position for a longer period but nevertheless wish to demonstrate ongoing productivity.

Practical implications

It is recommended to use information about prospective or existent employees’ digital literacy as an indicator of high priority for the purpose of personnel selection, as it entails the acquisition of digital skills, which facilitate high productivity of most industries in today’s era.

Social implications

Older workers may wish to acquire digital skills in order to improve their career chances.

Originality/value

The paper is a theoretical contribution to the scholarship of digital literacy as well as to both signaling and warranting theories.

Details

International Journal of Organization Theory & Behavior, vol. 21 no. 1
Type: Research Article
ISSN: 1093-4537

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Article

Patrocinio Zaragoza-Sáez, Bartolomé Marco-Lajara and Mercedes Ubeda-Garcia

This paper aims to identify the gap existing between the current and future needs regarding digital skills, as well as the training needs for the 2030 horizon in Spanish…

Abstract

Purpose

This paper aims to identify the gap existing between the current and future needs regarding digital skills, as well as the training needs for the 2030 horizon in Spanish tourism organisations belonging to five subsectors (accommodation, food and beverage, destination management, visitor attractions and travel agents and tour operators).

Design/methodology/approach

A mixed research methodology, which combined qualitative and quantitative approaches, served as the basis for this research work. Qualitative research took place between April 2018 and March 2019 and went through three stages: desk research, focus groups and interviews. Quantitative research developed from January to June 2019 by means of an online administered survey (Qualtrics). In total, 139 Spanish tourism organisations participated.

Findings

Tourism organisations analysed consider that digital skills are still an unresolved issue. Employees are willing to operate in environments where technology has an increasingly leading role. However, organisations believe that there remains a lot to be done until employees have, both at present and by the year 2030, a suitable level of digital skills enabling them to operate in the tourism subsectors analysed.

Originality/value

This study is framed within the European project called Next Tourism Generation (NTG), which involves 14 partners from eight countries. The findings obtained will help to develop a Europe Blueprint Strategy for digital skills within the tourism and hospitality sector, to provide employees, employers, entrepreneurs, teachers, trainers and students with a set of core digital skills represented in a skills matrix.

Details

Measuring Business Excellence, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1368-3047

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Article

Aleksandra Webb, Ronald William McQuaid and C. William R. Webster

This article investigates some ongoing issues faced by higher education institutions (HEIs) having to rapidly move their teaching online during the early stages of the…

Abstract

Purpose

This article investigates some ongoing issues faced by higher education institutions (HEIs) having to rapidly move their teaching online during the early stages of the coronavirus (COVID-19) pandemic.

Design/methodology/approach

The article incorporates a review of academic and policy literature concerning digitalisation and online learning in universities and qualitative interviews with staff involved in online teaching and learning at a university in Scotland.

Findings

For most HEIs and organisations across the globe, the COVID-19 pandemic has accelerated the speed at which digitalisation and digital ways of working have been embedded in organisational life and service delivery including new ways of learning and working. This has led to a recognition of the need for practically focused, effective inclusive digital interventions. A range of initiatives that have been developed or accelerated in response to the pandemic are discussed. These should be explicitly designed and implemented to also reach individuals from disadvantaged backgrounds, including those with low-skill levels or qualifications and older age groups. Effort is also needed by policymakers and HEIs to better understand the challenges and unintended consequences that digital learning and working poses.

Research limitations/implications

More research is needed into the methods and implications of increased online teaching. The range of interviewees is limited to one main organisation. A wider range of staff, students, HEIs and other types of organisation would add additional insights.

Practical implications

Insights from interviews highlight a number of institutional responses to digitalisation, which were accelerated by the COVID-19 pandemic. These identify learning and reflection points for HEIs moving to enhanced online teaching provision.

Originality/value

This article provides an analysis of the processes, issues and impacts associated with the rapid shift to digitisation in HEIs at a point in time shortly following the onset of the COVID-19 pandemic in 2020. It raises issues around inclusivity of online learning, pedagogy, unintended consequences of digitalisation and privacy, when moving to online teaching that are relevant both during the pandemic and in the longer term.

Details

World Journal of Science, Technology and Sustainable Development, vol. 18 no. 1
Type: Research Article
ISSN: 2042-5945

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