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The purpose of this study is to examine the extent to which digital library projects incorporated reference services to increase the value of the collections and support the use of information.

After defining digital library service types, the study surveyed 60 digital collections/projects from the Digital Initiatives Database (DID) and analyzed what types of services have been offered and how they varied.

Findings showed that digital collections scored high marks in offering services in two areas – search and digital reference; however, the findings also revealed that they have been limited in giving valuable information services in other areas.

The study shows that the current practice of digital initiatives needs to integrate various services not only to help users find information, but also to instruct users to better utilize the library and its other services.

This paper aims to propose a model which serves to illustrate that a number of factors are responsible for, and contribute to, the different forms of sustainability of digital information services. It also seeks to identify some areas of information research and their interrelationship in the context of sustainability of digital information services.

This research is based on critical analysis of a range of research and policy documents, and an environment scan, in different aspects of sustainability of information systems and services. Recent and relevant past research studies as well as some relevant government policies and initiatives have been critically analyzed in order to identify various factors that are said to contribute to the economic, social and environmental sustainability of information services.

It is noted that the sustainability of information has not been studied within the mainstream information science research. However, several previous research studies have produced findings and models that can be used to achieve some aspects of sustainability of information. It is also noted that various parameters of sustainability are inter-related and hence a proper research agenda has to be prepared, and concerted research efforts are needed in order to be able to develop and manage sustainable digital information services.

A model has been proposed showing the various factors to be studied for achieving the economic, social and environmental sustainability of information services. Interrelations among the different factors and their implications for sustainability of digital information systems services are also discussed.

The model is expected to open new vistas for research in the economic, social and environmental sustainability of digital information systems and services. It will develop new tools, technologies and applications for building sustainable information systems and services appropriate for the digital era.

To provide an in-depth survey and review of innovation in library and information services (LIS) and to identify future trends in innovative research and its practical application in the field.

An in-depth review and summation of relevant literature over the last twenty years, along with an analysis and summary of the other papers in the volume.

Innovation in library and information work varies between the evolutionary and the discontinuous. A taxonomy of innovatory approaches to development and provision in the sector is provided, along with a detailed listing of the key elements of successful and not-so-successful innovative practice.

The work is dependent on existing literature rather than direct empirical work. However, because it draws together all major aspects of the topic, it has the potential to be used as a springboard for further generic studies and also specific programmes of work.

The need for innovation in LIS will be ever more pressing. The present chapter provides a necessary and rigorous overview of the necessary elements required for success in this area. It will be useful as a reference tool for intending researchers in library and information provision in a wide range of environments.

Because the chapter brings together a substantial body of information on the topic of innovation, it provides a comprehensive study of major developments and likely future trends in the field.

Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information need(s) of the user. Since the Web and digital libraries are meant for providing direct access to information sources and services without the intervention of human intermediaries, the pertinent question that appears is whether we need reference services in digital libraries, and, if so, how best to offer such services. Current digital libraries focus more on access to, and retrieval of, digital information, and hardly lay emphasis on the service aspects. This may have been caused by the narrower definitions of digital libraries formulated by digital library researchers. This paper looks at the current state of research in personalised information services in digital libraries. It first analyses some representative definitions of digital libraries in order to establish the need for personalised services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also briefly reviews digital library research that specifically focuses on the personalisation of digital libraries and the provision of digital reference and information services. Finally, the paper proposes some new areas of research that may be undertaken to improve the provision of personalised information services in digital libraries.

The purpose of this paper is to assess the relationship between elderly people's health literacy skills and those people's decision to make use of digital health service platforms. Despite the substantial influence of digitisation on the delivery of healthcare services, understanding how health intervention strategies might help empower elderly people's health literacy skills is critical.

This paper analyses the existing trends in research on the convergence of health literacy, health intervention programmes and digital health service platforms by reviewing 34 studies published between 2000 and 2020.

The findings of the review indicate three primary themes (health literacy skills, health management competency and attitude/confidence), which provide a summary of the current literature, and in all three the results show that health intervention programmes help to enhance health literacy skills of elderly people. Based on the review results and by organising the fragmented status quo of health intervention research, the authors develop a comprehensive research model and identify future research directions for research in this domain.

The findings will be useful to health professionals in two ways: (1) the findings provide practical information about the growing need to implement health literacy intervention programmes to satisfy elderly people's appetite for accessing health services due to cognitive and physiological impairments, and (2) the finding help them to understand that with digital health platforms, elderly people have quicker access to health services, improving the quality of care provided to them.

This paper presents a comprehensive research model for analysing the impact of health literacy skills on older people's ability and intention to access digital health information sources, considering various health intervention approaches.

The purpose of this paper is to investigate the professional competence and attitude of library personnel towards digital services in selected university libraries in Nigeria. Despite the evolution of digital technologies in university libraries, as well as massive investment and research on digital libraries particularly in developed countries, it has been observed that many university libraries in Nigeria are still relatively reliant on traditional library services which no longer serve and satisfy the twenty-first-century users’ needs.

The population of the study comprised all the 196 library personnel from the 5 purposively selected university libraries in Nigeria. The total enumeration sampling method was adopted; while the questionnaire was the main instrument for data collection.

The findings of the study revealed that internet service was the most available digital service in libraries. It further revealed that most of the library personnel have requisite proficiency skills in basic computer operations. However, inadequate power supply was the major problem affecting digital services in the university libraries.

The study is limited to a specific geographical area and selected university libraries in Ogun State, Nigeria. Accordingly, further studies need to be carried out on the same or similar subject matter, in other states or regions in Nigeria.

The need for library personnel to acquire relevant information and communication technology skills and develop a positive attitude that will enable them to render effective digital library services in the university libraries. Apart from this, university libraries should also strive to train users on how to access digital services in the libraries.

This study is novel, in the sense that it is the first of its kind to examine the professional competence and attitude of library personnel towards digital services in university libraries in Nigeria. The paper reported the necessary skills that library staffs need to demonstrate to effectively use various digital resources in the libraries to meet the information needs of their users.

This study aims to determine the requirements and find out the challenges for the use of digital library services for rural areas of Capricorn District Municipality, Limpopo province. The research questions of the study are: What are the requirements for the use of digital library services in rural areas of Capricorn District Municipality? What are the challenges of accessing digital library services in rural areas?

Data was analysed thematically and deductively in this study, as researcher required to accomplish the purpose of the study through consistent structure (Zalaghi and Khazaei, 2016). In deductive analysis, the researcher starts with a set of categories, which are then used to categorize and organize data (Bertram and Christiansen, 2020). The researcher got familiar with data from the interviewing process and when transcribing data from audio tape. The transcription process was done for the coding purposes. Coding allows the researcher to simplify and focus on specific characteristics of data.

The study findings advocate for the establishment of digital libraries in rural areas. The library authorities are challenged to adapt digital ways of information provision. Since librarians have been providing digital content in libraries for use on users’ laptops and other gadgets, this implies that the Department of Sport, Arts and Culture has been lagging behind in finding innovative ways to provide information, especially in rural areas. To successfully keep libraries as sources of information, transformative measures have to be taken, and where possible, revisit the policies and keep drifting with the societal changes. The library authorities have to delve into new ways of providing LIS to the communities. Unquestionably, information and communication technologies have penetrated our societies and became a way of life. In addition, there are unlimited benefits which can be derived from digital technologies, especially given the lack of physical libraries in rural areas.

To the best of the authors’ knowledge, the academic research is original and has not been published anywhere before.

The study aims to determine the environmental impact of printed content in libraries and thus to find out how a digital information service can help libraries and institutions play a key role in helping the environment.

Data were collected and analysed through a combination of environment scan and document analysis, and some mathematical calculations. Comparative data for greenhouse gas (GHG) emissions from printed books and journals in certain countries, and some specific university libraries in Australia and New Zealand are presented. A lifecycle analysis approach is used to identify various factors that are responsible for GHG emissions for printed as well as digital information resources.

The study found that dematerialisation, i.e. the replacement of printed content with digital information services, can help libraries and institutions to reduce their impact on the environment. However it is also noted that further research is needed to develop benchmarks and comparative data for GHG emissions from print‐based and digital information services.

The paper provides data relating to the potential savings in GHG emissions that can be achieved through dematerialisation of printed content in libraries. A series of research issues in the area are identified.

The paper opens up a new area of research on the environmental impacts of information services. For the first time raw data on GHG emissions from printed content held in university libraries are calculated.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Introduces and annotates English-language periodical articles, monographs and other materials on library instruction and information literacy published in 2013.

Provides information about each source, discusses the characteristics of current scholarship and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

First, the authors analyze the key problems faced by the protection of digital library readers' data privacy and behavior privacy. Second, the authors introduce the characteristics of all kinds of existing approaches to privacy protection and their application limitations in the protection of readers' data privacy and behavior privacy. Lastly, the authors compare the advantages and disadvantages of each kind of existing approaches in terms of security, efficiency, accuracy and practicality and analyze the challenges faced by the protection of digital library reader privacy.

In this paper, the authors review a number of research achievements relevant to privacy protection and analyze and evaluate the application limitations of them in the reader privacy protection of a digital library, consequently, establishing the constraints that an ideal approach to library reader privacy protection should meet, so as to provide references for the follow-up research of the problem.

As a result, the authors conclude that an ideal approach to reader privacy protection should be able to comprehensively improve the security of all kinds of readers' privacy information on the untrusted server-side as a whole, under the premise of not changing the architecture, efficiency, accuracy and practicality of a digital library system.

Along with the rapid development of new network technologies, such as cloud computing, the server-side of a digital library is becoming more and more untrustworthy, thereby, posing a serious threat to the privacy of library readers. In fact, the problem of reader privacy has become one of the important obstacles to the further development and application of digital libraries.