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Article
Publication date: 14 April 2014

Flávio José Valente, Dianne Dredge and Gui Lohmann

– This paper examines the leadership practices of two Brazilian regional tourism organisations (RTOs) using an exploratory case study.

Abstract

Purpose

This paper examines the leadership practices of two Brazilian regional tourism organisations (RTOs) using an exploratory case study.

Design/methodology/approach

The research adopts an embedded case study approach, permitting the comparison of the leadership phenomenon in the “Instituto Estrada Real” (the IER) and the “Associação Circuito do Ouro” (the ACO). Semi-structured interviews (n=14) were undertaken to gather information from the RTOs' executives and actors/followers influenced directly by RTO leadership in order to obtain their perceptions about leadership practice.

Findings

Four leadership themes emerged: capacity to produce results, capacity to mobilise followers, articulation and communication of goals and actions, and articulation of roles and responsibilities. The findings are discussed in regards to the hierarchical and market governance structures of the two RTOs and the implications for leadership practice. The interviewees identified that transactional forms of leadership dominated the hierarchical governance structure of the ACO and that it was able to mobilise effectively other levels of government. However, this leadership does not deliver results at the speed required by the private sector. The IER is a market-led governance structure and its leadership practices effectively mobilised the private sector. However, it was found to operate in isolation from government and other key tourism stakeholders.

Originality/value

This paper draws together the regional tourism management and leadership literature, making both theoretical and applied contributions to regional tourism leadership.

Details

Tourism Review, vol. 69 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

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Abstract

Details

The Overtourism Debate
Type: Book
ISBN: 978-1-83867-487-8

Abstract

Details

The Overtourism Debate
Type: Book
ISBN: 978-1-83867-487-8

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Article
Publication date: 4 February 2014

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

During the 1990s, Brazil began increasingly to see the potential of tourism as a way to boost regional development. That might sound rather late in the day but the country had only recently undergone a profound process of re-democratisation after two decades of authoritarian rule which only ended in 1985. Tourism therefore became part of Brazil's attempts to reposition itself as both more economically accessible and more globally competitive.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Details

Strategic Direction, vol. 30 no. 3
Type: Research Article
ISSN: 0258-0543

Keywords

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Article
Publication date: 26 June 2019

Piotr Zmyślony and Joanna Kowalczyk-Anioł

The purpose of this paper is twofold: first, to analyze the phenomenon of urban tourism hypertrophy (UTH) in the context of the process of tourism-related social conflicts…

Abstract

Purpose

The purpose of this paper is twofold: first, to analyze the phenomenon of urban tourism hypertrophy (UTH) in the context of the process of tourism-related social conflicts formation; and second, to discuss the extent to which destination management organizations (DMOs) are prepared to take responsibilities and actions undertaken in this process.

Design/methodology/approach

The paper adopts conflict management (CM) theory as a framework for discussing UTH within the city context. The paper then analyzes the empirical example of social conflict in Kraków (Poland) to assess the predispositions of key institutions engaged in destination governance to lead CM process triggered by UTH. The Circle of Conflict approach proposed by C. Moore (The Mediation Process: Practical Strategies for Resolving Conflict, Jossey Bass, San Francisco, CA, 2014) is utilized as the main application method.

Findings

The study shows that DMO is the most appropriate entity to deal with UTH as a conflict manager; however, it has insufficient resources to fulfill all requirements relating to that role. Therefore, the range of responsibilities and roles of the contemporary DMOs should be completed with CM as the permanent task during UTH crisis.

Research limitations/implications

The example study was based on interviews carried out with a limited number of informants. Also, the contextual nature of the research as well as specific destination governance structure in Kraków blurred the picture of DMOs predispositions to leading the CM process.

Practical implications

The study supports urban DMO managers by suggesting a tool of diagnosis and intervention in UTH-induced conflicts. Thus, it makes fulfilling the mediator role a destination governance task.

Social implications

CM brings agreement among parties as to the understanding of the nature of conflict, which forms the basis for quick and mutually agreed actions, according to sustainable development principles.

Originality/value

The paper proposes an alternative approach to mitigate UTH-related problems in cities by adopting the CM framework which emphasizes the universal nature of conflict causes and proposes adequate tools for undertaking actions by DMOs.

Details

International Journal of Tourism Cities, vol. 5 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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Article
Publication date: 16 March 2020

Rodney W. Caldicott, Tania von der Heidt, Pascal Scherrer, Sabine Muschter and Antonia Canosa

This paper aims to purposely place community and its stakeholders at the forefront of an investigation of positive and negative social, economic and environmental impacts…

Abstract

Purpose

This paper aims to purposely place community and its stakeholders at the forefront of an investigation of positive and negative social, economic and environmental impacts of the sharing economy in the specific context of Airbnb by drawing upon the triple bottom line (TBL) framework of sustainability.

Design/methodology/approach

A qualitative enquiry through a “scoping approach” with the search of relevant electronic databases identified a range of conceptual and empirical studies in the period from 2008 to 2018 informing a profile focussed on the triple bottom line impacts.

Findings

The criteria limited search yielded 23 focal articles, which investigated or discussed Airbnb impacts on local communities. Analysis of these articles informed a three-pillar tabulation of positive and negative impacts, which are presented against four key stakeholder groupings.

Research limitations/implications

The study is exploratory, and further research, especially confirmatory research, is recommended.

Practical implications

The study’s value extends to praxis. Guided by findings, real-time planning and policy-making are already underway within the authors’ community. Additionally, an extension project, as requested by the community, is now investigating direct traditional accommodation provider impacts.

Social implications

Understanding of the social issues concerning Airbnb and indeed, the wider sharing economy, is broadened through identified need for further social impact research.

Originality/value

To the best of authors’ knowledge, this is one of the first studies to apply a “scoping approach” to holistically illuminate the positive and negative impacts of Airbnb at the micro-level in each of the three domains of sustainability. The research methodology is shown to be effective, with positive community impact, and will easily adapt to other destinations grappling with policy decisions.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 2
Type: Research Article
ISSN: 1750-6182

Keywords

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Article
Publication date: 28 February 2020

Hilary Du Cros and Weng Hang Kong

The purpose of this study is to offer advice to the Macao Special Administrative Region (SAR) Government regarding the tourist and traffic flow concerning how these…

Abstract

Purpose

The purpose of this study is to offer advice to the Macao Special Administrative Region (SAR) Government regarding the tourist and traffic flow concerning how these contribute to congestion in World Heritage Site (WHS) elements and make recommendations regarding the management of tourist flows and traffic congestion.

Design/methodology/approach

The research undertaken in this study is partially longitudinal. The case study is also partially ethnographic in that tourist behaviour at key sites has been observed. Concerning the specific methodology applied, data collection techniques are chosen to provide a multiplicity of data sources: on-site observation and semi-structured telephone interviews.

Findings

The study is found that Macao was at a crossroad. All stakeholders needed to take some responsibility for implementing actions recommended that would ensure that Macao SAR’s World Heritage assets would be used responsibly for future, as well as for present generations.

Originality/value

The study has shown that better and long-term understanding of congestion is necessary to inform better visitor management decision-making, enhance tourist experience and discover the factors that influence visitor satisfaction. It is also needed to reveal aspects of stakeholder readiness and barriers to action.

Details

International Journal of Tourism Cities, vol. 6 no. 4
Type: Research Article
ISSN: 2056-5607

Keywords

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Article
Publication date: 13 January 2020

Alberto Amore, Martin Falk and Bailey Ashton Adie

The purpose of this study is to provide a series of indicators to determine the limits to urban tourism growth, tourism gentrification and overtourism. The study addresses…

Abstract

Purpose

The purpose of this study is to provide a series of indicators to determine the limits to urban tourism growth, tourism gentrification and overtourism. The study addresses overtourism within the frame of urban liveability through a proxy analysis of tourism-relevant indicators for major European tourist cities.

Design/methodology/approach

Based on the various indicators, a composite overtourism indicator is derived. The following dimensions are considered for the composite indicator: total number of overnight stays per relevant tourist area in km2; number of museum visitors per population; average annual change in total nights between 2009 and 2017; and foreign nights per population.

Findings

Based on the results, Venice is the city with the highest degree of overtourism, followed by Florence, Seville and Lisbon. The remaining cities have a lower than average overtourism potential as indicated by the negative z-score.

Research limitations/implications

This study and the composite overtourism indicators are only a starting point that can lead to further research in the field. Recommendations for further studies include the assessment of visitor flow and overtourism at different times of the year and to expand the study to other European urban destinations.

Practical implications

The paper suggests that policymakers should use these indicators when managing urban tourism development and monitoring visitor growth. Furthermore, they can be a starting point from which to assess the impact of tourism on the quality of life of local residents.

Social implications

This study provides a starting point from which to assess the causes for social unrest tied to overtourism. If the city under study is found to have a lower than average overtourism potential, this indicates that there may be other social or psychological issues at play apart from sheer overcrowding.

Originality/value

To date, there has been no composite indicator that considered the different numerical aspects of overtourism altogether. This study provides a set of key indicators and a composite overtourism indicator to provide a preliminary appraisal of overtourism as a demand-side phenomenon with evidence from a range of established European urban destinations.

Details

International Journal of Tourism Cities, vol. 6 no. 1
Type: Research Article
ISSN: 2056-5607

Keywords

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