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The focus of this chapter is quantum dialectical storytelling and its contribution to generate anticipatory knowledge of the future through the intra-play between the ante-narrative and the anti-narrative. The theoretical framework on quantum dialectical storytelling is based upon Boje’s triad storytelling framework interfused with Hegelian dialectics and Baradian diffraction. Through the inspiration of Judith Butler’s performative theory, Riach, Rumens, and Tyler (2016) introduce the concept of the anti-narrative as a critical reflexive methodology. By drawing on Hegel’s work on the dialectical phenomenology of critical reflexive self-consciousness, a dialectical pre-reflexive and reflexive framework emerges as intra-weaving modes of being-in-the-world toward future.

This chapter proposes using a dialectical approach infused with elements of dialogism to analyze polyphonic discourses of corporate social responsibility (CSR) in order to create more nuanced understandings of the contradictions, oppositions, tensions, and complexities that characterize the conceptualization, enactment, and communication of CSR.

This chapter draws upon the notion of dialectics discussed by scholars such as Hegel and Marx and infuses it with Bakhtinian notions of dialogism to create a dialectical framework for analyzing discourses of CSR.

This chapter illustrates the conceptual argument for a dialectical approach to examining discourses of CSR by using the example of the dualistic discussion of corporations as agents of empowerment or exploitation. When examined through a dialectical lens, the empowerment–exploitation debate reveals, among others, the dissolution of boundaries between the categories of empowerment and exploitation, the coexistence and interplay of a multitude of related oppositions, and raises questions on praxical patterns employed by social actors to manage the dialectical tensions inherent in everyday organizing.

A dialectical approach in communication studies could open possibilities for acknowledging the co-existence of and interplay among multiple voices in society, thus opening spaces for engaging with diverse perspectives and creating a more holistic understanding of complex social constructs such as CSR.

A dialectical approach that attends to tensions negotiated by social and organizational actors as they try to conceptualize, enact, and communicate CSR can enrich the study of polyphonic discourses of CSR by generating more textured and insightful understandings of CSR than those currently examined through mostly dualistic lenses.

This study aims to understand and explain how institutional change occurs at the level of value co-creation practices in service ecosystems. Despite the centrality of collective practices to the service ecosystems perspective, theoretically grounded explanations of how practices change and become institutionalized remain underdeveloped. Applying the theory of routine dynamics, this paper addresses two questions as follows: what does the institutional change mean at the level of value co-creation practices and what processes underlie these changes?

The study develops a conceptual framework that characterizes value co-creation practices as routines involving three aspects, namely, ostensive, performative and artifactual. As a key element in institutional change, the interplay between these informs an account of institutional change processes in service ecosystems.

The proposed conceptual framework specifies the conditions for institutional change in terms of value co-creation routines. First, any such change is seen to be grounded in alignment between changing institutional rules and the ostensive, performative and artifactual aspects of routines. Second, this alignment is seen to emerge through a dialectics of planned and practice-based activities during institutional change. An empirical research agenda is proposed for the analysis of institutional change processes in different service ecosystems.

This conceptual framework extends existing accounts of how service ecosystems change through the contributions of multiple actors at the level of value co-creation practices.

This paper aims to explore how changes in the coercive and enabling orientations of the organizational rule system influence the attention managers pay to rules.

The findings of a case study covering a multinational energy company, which are interpreted based on insights from the coercive/enabling bureaucracy literature and the evolution of rules literature, help explain how rules can direct attention.

The findings suggest that the tensions between corporate management’s intentions for an organization’s rule system and the attention middle (country) managers pay to those rules were the main driver of dialectic changes in the rule system. The more coercive the rule system became, the more middle managers diverted their attention away from rule compliance. The paper shows how the dialect change process constituted a dynamic interaction between mindful “rule setters” and mindful “rule followers.” The alignment between intentions and attention was reestablished by better balancing the coercive and enabling orientations of the rule system: enabling better flexibility, enhancing internal transparency based on local business logic and improving global transparency through closer alignment of local and global growth and efficiency goals. Surprisingly, the repair characteristic was not as important.

The findings contribute to the literature by showing how the enabling and coercive characteristics of an organizational rule system constitute managerial attention artifacts. The paper demonstrates how tensions between corporate intentions and local contingencies in the context of global organizations can lead to constrictive change and create a win-win situation for both central and local actors by better balancing the coercive and enabling orientations of the rule system. It also offers new insights into the dialectic change process in an organization’s rule system based on attention view toward organizational rules.

Many city logistics projects in Europe have failed. A better understanding of the complex organizational change processes in city logistics projects with many stakeholders may expand city logistics capabilities and thereby help prevent future failures. The purpose of this paper is therefore to increase understanding of how city logistics emerge, and secondarily, to investigate whether such processes can be managed at all.

A paradigm shift in urban planning creates new ways of involving stakeholders in new sustainability measures such as city logistics. Organizational change theory is applied to capture the social processes leading to emergence of city logistics. The methodology is a qualitative processual analysis of a single longitudinal case.

The change process took different forms over time. At the time of concluding the analysis, positive dialectic forces were at play. City logistics schemes are still in an innovation phase. The biggest challenge in managing a process toward city logistics is to convince the many public and private stakeholders of their mutual interest and goals.

Urban goods transport sustainability schemes take many forms, and city logistics is but one such form. Furthermore, the methodology of a single context specific case study does not make prediction possible.

Fewer city logistics projects may fail due to stakeholder participation.

Fewer city logistics projects may fail. Thereby, cities become more environmentally and socially sustainable.

Insights into a city logistics project from a change management perspective has not previously been reported in literature.

Previous research suggests new service development (NSD) is characterized by less stable offerings, less formal processes and is more emergent than new product development. In face of these issues, it seems managers must concern themselves more with the management of the underlying resources. To understand this distinctive nature of NSD, this study aims to investigate the relationship between NSD and operations resources.

Building on the resource and capabilities perspective, a multiple case study was designed to investigate how the NSD is influenced by and reconfigures operations resources and capabilities. Data were collected in three providers of bespoke B2B services.

The paper proposes a model of NSD composed of three stages: emergence, accommodation and consolidation. This model describes the process that takes place when providers redeploy their operations resources and capabilities to implement emerging service ideas. The findings also show the challenges associated with the reconfiguration of operations resources and capabilities and with the reconciliation of the requirements of the existing and new services.

The paper looked at services successfully implemented in knowledge‐intensive SMEs. Other studies could explore these NSD processes in other contexts and initiatives that failed.

The paper presents the risks and efforts involved in using existing resources to take advantage of emerging service ideas.

The model takes a fundamentally different perspective from many NSD models. It shifts the focus from managing the new service to managing the resources that underpin the evolving and emerging service ideas and offerings. This paper should interest people willing to understand the distinctive nature of NSD.

The purpose of this study is to develop an understanding of how change in environmental practices occurs in business networks. The study examines what types of network change processes occur in bringing about environmental change. Further, the basic change process theory types (life-cycle, teleology, dialectics and evolution) involved in the change processes are analyzed.

A multiple, embedded, network case study was undertaken in the Australian agrifood sector, focusing on the pork and dairy industries.

Change was found to occur through the interaction of multiple network processes operating simultaneously and sequentially over time. Thirteen network process categories were identified, grouped further into legislative, business case and altruistic overarching motivations. Legislative change processes emphasize the need for continued government intervention through enforced legislation. Teleology and dialectics were common at the beginning of many change processes, followed by life-cycle theory types.

The study brings together change process conceptualizations from prior unconnected literatures into a comprehensive change process categorization framework. Examining changes in the activity dimension adds to network dynamics literature previously focusing on changes in the actor and resource dimensions. Contributions are made to processual research methods by theoretically and empirically clarifying connections between events, activities and processes. Analyzing the underlying change process theory types at the network level adds to both management and business network literature. Finally, the study answers calls to study sustainability issues at a network level.

The aim of this paper is to provide a solid theoretical base to the study of paradox in organized activity. It draws upon activity theory to show the managerial and analytical potential of the activity systems model (ASM) as a systematic tool to analyze paradox in organizational practice.

The methodology employed in the study can be described as a longitudinal multiple case study approach. The focal organization was followed over a period of three years. About 25 interviews and 50 participatory observations were made. Text documents were analysed using an analytical tool developed from theory – the “Analysis Readiness Review (ARR)” – to structure and categorize data.

This study shows that the locus of paradox can be empirically identified within and between the constituent elements of an ASM, and that the consequence of such paradox is the emergence of a new genetically more evolved ASM. Hence, paradox in organized activity will eventually usher in change, such as the rearrangement of the elements of organized activity, and the replacement of one or many of those elements.

This research is limited in that it models only two principal types of contradictions in activity systems, both of which are inner contradictions intrinsic to the activity system in question. The case study is merely indicative and more empirical research is needed to further extend our knowledge of paradox in various types of organized activity.

Managers can utilize the ARR‐tool as a systematic checklist to identify the elements of the organizational practice and to locate paradoxes. In doing so, they can actively take part in shaping the dialectical processes of change that the paradoxes create, by paying attention to the contradictions present in the activity system. This is the challenge to management that paradoxical organizational practice poses, and this paper provides one tool to help managers and researchers to better face this challenge.

This project aims to examine interpersonal interactions at the committee level that lead to shared governance of a college's environmental responsibilities. It demonstrates the important role shared governance plays in integrating sustainability into a liberal arts college.

This paper combines participant observation and case study techniques. From September 2010 to October 2012, the author participated in 46 meetings and conducted 14 interviews with key informants.

Key challenges to efficiency and effectiveness of the shared governance process differ depending on whether the committee was involved in visioning or validation work. Key drivers included mid-level leadership, a commitment to the mandate, and a willingness to engage in an ongoing process of shared understanding.

This study's findings are limited insofar as inaccuracies may arise due to respondents' poor recall, the interviewer's questions, if the interviewee gives the interviewer what she wants to hear, and if events observed may have proceeded differently because it was being observed.

This study provides insight into the process of change leading up to implementation of sustainability practices. It highlights strategic and value convergence, provides a clear example of mid-level leadership driving change through an emergent process, and which required commitment to the original mandate, the ongoing ability to create shared understanding, and the ability of faculty and administrators to move from independent to consultative action.

Sustainability in higher education often begins with shared governance in a committee. However, little research on shared governance exists at the committee level, and none focuses on the unique challenge of systemic change for sustainability. This project begins to fill that gap.

Any adequate analysis of the nature and role of the mathematical language in finance necessarily requires fundamental understanding of the worldviews underlying the views expressed with respect to the nature and role of language. This paper starts with the premise that any worldview can be positioned on a continuum formed by four basic paradigms: functionalist, interpretive, radical humanist, and radical structuralist. It looks at the current state of mainstream academic finance and notes that it is founded on the functionalist paradigm. It argues that any view expressed with respect to the nature and role of language is based on one of the worldviews. It discusses four views expressed with respect to the nature and role of language. Each of the views expressed is based on one of the four paradigms mentioned previously. The paper emphasizes that the four views expressed are equally scientific and informative; they look at the nature and role of language from a certain paradigmatic viewpoint.