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1 – 3 of 3Peter Gloor, Kai Fischbach, Julia Gluesing, Ken Riopelle and Detlef Schoder
The purpose of this paper is to show that virtual mirroring-based learning allows members of an organization to see how they communicate with others in a visual way, by applying…
Abstract
Purpose
The purpose of this paper is to show that virtual mirroring-based learning allows members of an organization to see how they communicate with others in a visual way, by applying principles of “social quantum physics” (empathy, entanglement, reflect, reboot), to become better communicators and build a shared “DNA” within their organization.
Design/methodology/approach
E-mail based social network analysis creates virtual maps of communication – social landscapes – of organizations, similar to Google Maps, which creates geographical maps of a person’s surroundings.
Findings
Applying virtual mirroring-based learning at various mulitnational firms has significantly increased their organizational efficiency and performance, for instance increasing customer satisfaction by 18 per cent in a large services organization, increasing retention, making sales forecasts, and improving call center employee satisfaction.
Research limitations/implications
To address concerns of individual privacy, the guiding principle is to give individual information to the individual and provide aggregated anonymized information to management.
Originality/value
Virtual mirroring-based learning offers a unique way of creating collective awareness within an organization by empowering the individual to take corrective action aligned with collective action, and improves their own communication behavior through analyzing and visualizing their e-mail archive in novel ways, while giving strategic insight to management and improving organizational culture.
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Diana Fischer-Preßler, Kathrin Eismann, Rafael Pietrowski, Kai Fischbach and Detlef Schoder
This paper reviews and classifies research connecting supply chain risk management (SCRM) and information technology (IT) and derives a structured proposal for fruitful research…
Abstract
Purpose
This paper reviews and classifies research connecting supply chain risk management (SCRM) and information technology (IT) and derives a structured proposal for fruitful research directions.
Design/methodology/approach
The authors conducted a systematic literature review of the interplay of SCRM and IT, drawing from major journals in the relevant fields. These findings are enriched by experiences from a three-year international research project.
Findings
Current research focuses on the role of IT for risk reduction, rather than for risk identification, analysis and monitoring. While much research has investigated operational supply chain risk, fewer insights into disruption risk are available. There is little research on the role of IT in SCRM beyond its potential to enhance information sharing among supply chain partners. To address these gaps, the paper proposes a two-dimensional framework to categorize IT potential for SCRM according to the source and impact of disruption risk on physical supply chain flows, which suggests promising directions for future research.
Originality/value
The paper offers a systematic review to further our understanding of the relationship of SCRM and IT. In addition, it presents and discusses nine areas for further research aimed at mitigating the gaps identified at the intersection of SCRM and IT.
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