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This exploratory study stems from research conducted between 2015–2018 focussing on dementia-friendly design (DFD) in hospitals (Grey T. et al. 2018). Specifically, this study focusses on facilities management (FM) staff in Irish hospitals to gain a preliminary understanding of the level of knowledge and engagement of FM in the implementation of dementia-friendly hospital (DFH) design.

A mixed-methods approach based on a series of ad hoc semi-structured interviews, and an online survey. The aims were, namely, assess the extent of FM engagement in hospital works; measure the level of awareness regarding DFD; and identify facilitators and barriers to DFD in hospital settings. Participants (74) comprised FM staff in 35 Irish acute care hospitals. The research findings are based on thematic analysis of ad hoc semi-structured interviews (participants, n = 4) and survey responses (participants, n = 13).

While FM staff reported to possess important knowledge for building DFH, they also mentioned a lack of engagement of FM in design processes and hospital works.

The research has gained insight into the role of FM in promoting a dementia-friendly approach. Lack of or poor engagement of FM in design processes and hospital works means not fully tapping into rich expertise that would be invaluable in the development, implementation and maintenance of DFH. Universal design is a key driver for facilitating their engagement in the design, implementation and maintenance of DFH environments.

This is the first study exploring the role of FM in supporting a DFD approach in acute care hospitals.

THE beginning of a new volume is always a matter of concern both to its Editor and to its Readers. It is usual to be able to forecast some programme of work or at least policy, for the year then opening. At the moment what is usual is not here; we have the cessation of actual battle in Europe, it is true; but we are as involved in Asia as we have ever been and, in spite of the optimists, the end is not in view. It would be well, too, for us always to realize that while there is no battle here, there is conflict with disease, want, misery and homelessness on a scale never approached before. It is certain only that men of goodwill, amongst whom librarians hope they are numbered, are awake to the situation and anxious to help. Thus, in our pages we shall endeavour to keep open minds and ideas adapted to our changing world before our readers.

The 32nd Salon International de L'Aéronautique et de L'Espace will be staged at Le Bourget—Paris Airport from June 2–12, 1977.

December 15 and 18, 1972 Farm — Contract of employment — Contract of service or contract for services — Relief worker sent by farm agency injured by negligence of farm manager — Whether relief worker a ‘worker’ — The Agriculture (Safety, Health and Welfare) Provisions Act, 1956 (c.49), ss.14 (1), (3), 24 (1) — Agriculture (Field Machinery) Regulations, 1962 [S.I. 1962 No. 1472], reg. 3 (1).

RUMOUR occupies so much of the human stage that the Editor of any library journal hesitates to do more than hope that the librarians he serves will be continuing their work uninterrupted by attack at the time his words reach them. This atmosphere is probably a part of the reason that actuates our correspondent Glaucon, whose Letter on Our Affairs this month is unusually virile in its attack upon those who would plan an after‐war world at a time when it is yet undecided whether or no there will be a world to plan. He represents a school of thought, if that name is not rather pedantic for these excellent critics, who believe that there should be no change while conflict continues and that to plan ahead of that is futile, because, as he argues, the men who will operate that world have not been called into consultation and cannot be at present. The experience of the past shows, too, that all such planning has been completely wasted effort; the coming generation would do what it thinks fit without reference to it. Finally he seems to think that when fighting ceases the men and women who survive will be so eager to get back to what they now believe to be their comfortable former state that that desire will overrule any schemes whatsoever.

This paper aims to reframe and enhance the relationship marketing literature through advocating an emphasis on process and a renewed commitment to social and informational exchanges.

The paper is conceptual. It takes as its starting‐point the recognition that customers exist in complex dynamic systems in which they enact multiple roles. However, current implementations of customer relationship management (CRM) typically only view customers through a single lens (as customers) that denies firms a holistic view of those with whom they interact. Moreover, CRM systems typically embed and script actions (i.e. call centre options, offers driven by cross‐selling and segmentation) rather than enabling rich communication and facilitating appropriate responses that emerge from that communication. It is argued here that, as a consequence, both parties to a relationship need to negotiate the nature of systems that connect them, because those systems, in part, determine the content of relationship exchanges.

Understanding of the central argument will contribute to better organisational‐customer interactions and more informed relationship management techniques.

The paper argues for a renewed emphasis on processes and on social/informational exchanges within those relationships. This initiates a process of frame restructuring that will benefit RM.

WE understand that the retiring President of the Library Association made a charming farewell speech to the Council in January and hope that it will duly appear in the L.A. Record; and that also applies to the initial address by Mr. Sydney. However it is probably desirable that the major utterance of a president shall always be made at the Annual Conference. That, however, is over eight months distant and therefore given at a time when most of the president's work for his year has been accomplished. There is much to be said for the old custom of the Association which was to instal a new president at the Annual Conferences with a whole presidential year ahead of him, but, no doubt, the Association had good reasons for making the term co‐extensive with the calendar year although we do not know now what they were. The key to Mr. Sydney's remarks was that his election recognized the work for more than half a century of the medium and smaller library which had been the backbone of the public library movement and it dwelt upon the loneliness of their librarians and the fight they had made against local obscurantism and obstacles. He wanted to get nearer in his year to librarians in all parts of the country by personal visits. We can only say that for such a task Mr. Sydney is fully equipped.

This paper offers an ethical analysis of visual representation that provides criteria for and sheds light on the appropriateness dimension of marketing communications. It provides a theoretically informed framework for recognizing and understanding ethical issues in visual representation.

An interdisciplinary conceptual review and analysis focuses on four representational conventions, synthesizing ethical concerns, to provide a broader context for recognizing and understanding ethical issues in marketing representation: face‐ism, idealization, exoticization and exclusion. This framework is discussed and applied to marketing communications.

It argues that valuations of communication appropriateness must be informed by an awareness of the ethical relationship between marketing representations and identity. It is no longer satisfactory to associate advertising solely with persuasion, rather advertising must be seen as a representational system, with pedagogical as well as strategic functions. We conclude by discussing the theoretical, research, and managerial implications that arise from an ethics of visual representation.

Urges moving beyond an advertising=persuasion model to encompass representation and culture in marketing communication studies. Contributes to understanding the ethical implications of marketing communication. Challenges marketers and researchers to broaden their conception of marketing communication to one more consistent with an image economy.

The purpose of this paper is to gain a greater understanding of the development of safer walking technology for people with dementia through contemporary literature.

A two stage systematic approach to searching the literature was adopted. Initially this involved searching the literature to gain a broad overview of the development of safer walking technology and the context in which it has been developed. Then, this literature was examined in detail to look at published evidence surrounding the use of safer walking technology by people with dementia. These articles were quality appraised and a meta ethnographic approach taken to synthesis of the findings.

There is a small but growing body of literature within this field. Whilst there is only limited evidence to support the use of safer walking technologies for people with dementia, the evidence to date indicates great potential for its use. If provided with the right support and guidance, safer walking technology has the potential to increase freedoms and independence for people with dementia; gaining them improved access to outdoor spaces and environments to support their health and wellbeing. However, if the safer walking technology continues to be associated with only risk management it will not achieve this potential.

The published literature within this field is small and has limited generalisability as much of it was generated in recent years has been by the same small research teams, often reusing data sets. There is also very little research that examines the experience of actually using safer walking technology and even less which explores the views of people with dementia. It is evident that a greater breadth and depth of knowledge is needed within this field to develop a clearer understanding of how this technology is used and perceived by all stakeholders concerned. In particular the literature would benefit from greater consideration of the views and experiences of people with dementia themselves.

For many people with dementia, health and social care professionals can play an important role in ensuring appropriate assessment and support in the decision-making process when using safer walking technology. However, greater support is needed in decision making for all people with dementia, especially those people not currently engaged with specialist services. Therefore greater awareness of the benefits and limitations of this technology is needed by all health and social care professionals as well as the general public.

At the time of conducting this review the author is unaware of any other systematic search of literature or overview of research on the use of safer walking technology and its use by people with dementia. Despite this safer walking technology is growing in popularity, commonly recommended by health and social care practitioners and often marketed and purchased directly by people with dementia and their families. This review offers an insight into the development of the technology and the current evidence base for its use.

Reports on one aspect of a government funded study which provides comparative empirical evidence concerning selected aspects of the behaviour and government export assistance requirements of Asian and indigenous (white)‐owned small and medium‐sized enterprises (SMEs) in the UK. Provides a contribution to the literature since, although a limited body of literature exists on both the areas of export assistance, and the business practices of ethnic minority‐owned firms, there is a need to bring these two research topics together in the form of a single study to establish whether current export assistance and targeting procedures are suitable for managers from different sub‐cultures. The rationale for such a study is that if managers from particular sub‐cultures differ in their requirements towards government assistance, where pragmatic to do so, policy makers may need to reconsider the way in which services are provided to avoid wasting scarce resources. With this in mind, discusses findings which examine whether differences exist between firms from particular sub‐cultures in relation to perceived export problems and their assistance requirements.