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Despite the importance of the service design process, existing prototyping methods still have technical limitations, thus hampering the development of realistic service-experience simulations that can effectively reproduce service delivery situations and environments. In this study, a service-prototyping method based on 3D virtual reality (VR) technologies, the physical environment of a test bed, and related standard management procedures are described. In addition, a service-prototyping process for a servicescape is proposed based on a case study of an actual duty-free shop. The paper aims to discuss these issues.

The study adopts a qualitative approach, using case studies to undertake a design and improvement plans for brand guidance structures for the brand observation convenience of customers in a duty-free shop.

The findings of the study suggested environmental components and concept of 3D VR based test bed as an effective tool at the stage of service prototyping the core of new service development (NSD), and introduced practical methods for service prototyping in actual duty-free shop. The case study is significant due to the fact that it proved validity and practicality of the methods applied to service prototyping topic derivation and test process through target service analysis rather than optimal alternative selection.

This study emphasizes the importance of prototyping during NSD and the value of the service prototyping test bed for practical use. It also proposes guidelines for the establishment and management of the test bed.

In terms of service design research, this study also presented detailed operating procedures and methods through the new concept and in-depth case study of service prototyping using 3D VR technology.

To provide a progress report into research conducted to establish guidelines for the development of guidance vision aids.

The first stage of the research is to establish a coherent engineering basis for the methods of (visual) motion perception and control to inform the design of pilot aids that will support flight in degraded visual conditions, particularly when close to the ground. The next stage will then be to construct and evaluate synthetic displays that recover the visual cues necessary to allow flight in degraded visual conditions for a range of manoeuvres using the flight simulation facilities at the University of Liverpool (UoL). The research is guided by tau (time to contact) theory from the field of ecological psychology.

The closure of spatial gaps for a number of aircraft manoeuvres are presented in the tau domain. Analysis of the landing flare manoeuvre suggest that both a constant rate of change of tau strategy and an intrinsic tau‐guidance strategy will yield benefits in terms of touchdown descent rate if presented as display symbology.

Results are presented from trials where only one professional pilot was used. Results from a wider population of pilots need to be analysed to ensure that the observed trends are generic.

The reported results are being used in the next phase of the research project to inform the design of a guidance vision‐aid for the flare manoeuvre. These displays will be tested in flight simulation trials.

The research takes a theory of motion perception and applies it to aircraft guidance display technology.

The proposed use of unlatched, reverse swing flappy doors is becoming widespread in the design of residential common corridor smoke control systems. This article explores the conceptual arguments for and against the use of these systems.

This article relies on industry experience, with reference to relevant building design practices, standards and research literature, to categorise arguments. These are collated into four common areas of concern relating to compartmentation, reliability, depressurisation and modelling practices. A final comparison is made between different common corridor smoke control system types for these four areas.

The article highlights several concerns around the use of flappy door systems, including the enforced breaches in stair compartmentation, uncertainties around system reliability, the reliance on door closers as a single point of failure, the impact of day-to-day building use on the system performance and the false confidence that modelling assessments can provide in demonstrating adequacy. The article concludes in suggesting that alternative smoke control options be considered in place of flappy door systems.

Discussion on the use of flappy door smoke control systems has been ongoing within the fire engineering community for several years, but there is limited public literature available on the topic. By collating the common arguments relating to these systems into a single article, a better understanding of their benefits and pitfalls has been provided for consideration by building design and construction professionals.

This chapter unpacks ‘design thinking’ as it relates to educational design, and highlights how developments in the field of Learning Design may be of assistance to educators. Design is defined as a creative, scientific, and complex process, underpinned by several design thinking qualities. Teaching, it is argued, should be positioned as a design science, based on its nature, practice, and intentions. Learning to design is characterized as a challenging pursuit that is supported through practice, refection, examples, and expert guidance. Based on the literature, the pursuit of designing for learning is explained as a process involving the creation of accessible and aligned designs that cater to students in order to achieve desired learning outcomes. Educational design models by Laurillard, Siemens, and Conole are contrasted and evaluated in order to critically reflect on the general utility of such models. The field of Learning Design is introduced as a discipline area that aims to help educators develop and share great teaching ideas. Six approaches that support the description and sharing of learning designs are briefly described (technical standards, pattern descriptions, visualizations, visualization tools, pedagogical planners, and the Learning Activity Management System) so as to illustrate how the Learning Design field has evolved and how educators can capitalize upon it. Directions forward are recommended, which center around reflection, collaboration, and a design orientation.

This study aims to develop and test a browser extension as a scaffolding tool to guide learners about evaluating online sources.

In total, 129 undergraduate students participated in this experimental study. Both groups completed two Web searching tasks, but the experimental group used a browser extension.

The results indicated that there are significant differences between groups in terms of the number of accurate sources and visited sites. There were no differences neither in the success status nor the access time. The browser extension guidance affected certain search parameters, but this effect seemed to be diminished in accordance with students’ cognitive abilities as well as their digital literacy levels.

The participants were from a vocational school, so any other study with different participants might reveal different findings.

The browser extension is convenient to be used with regards to interface and instructions. It can serve as a self-training tool with small changes in the code. The intervals and types of messages can be customized in line with the users’ needs.

The approach used in this study can contribute to the dissemination of misleading information on the Web. People of any age can use and benefit from this approach via a simple extension.

The extension can serve as a fundamental framework for the construction of adaptive or smart extensions. As this study revealed the importance of both cognitive abilities and digital literacy levels, the extension can be enriched with the inclusion of cognitive scaffolding.

Advanced design strategies supported by iterative engineering performance calculations expand the number of alternatives designers can analyze by orders of magnitude. Yet, in the face of vast, under‐constrained design challenges with wide ranging and sometimes ill‐defined implications related to sustainability, it is not possible to replace building design with automated search. The purpose of this paper is to assist designers in their selection of strategies that have been shown to be effective in promoting sustainability.

This paper applies and extends the design exploration assessment methodology (DEAM) to compare the value of distinct design strategies. The authors use DEAM to demonstrate that designers face non‐trivially distinct challenges, even in the well‐defined arena of design for energy efficiency. They next evaluate and compare the effectiveness of strategies such as point‐analysis, screening, trend analysis, and optimization. They identify associated process costs, and extend DEAM to assess the relative value of information that each strategy provides for a given challenge.

Findings empirically rank six strategies for two challenges and demonstrate the relatively high value of trend analysis for energy‐efficient design.

The implication of the findings is that advanced computer analysis strategies should be pursued to support high performance, energy‐efficient design. Such conclusions motivate future research to assess the value of various strategies in the context of the broad and qualitative fields of sustainable design and development.

The cultural imperative for public buildings in countries like Australia to maintain their intrinsic “openness” – physically and symbolically – faces particular challenges in the context of current global terrorism concerns. Building regulations and counter-terrorism guidelines coexist uneasily, with implications for both public amenity and safety. This is particularly evident in the context of current approaches to hostile vehicle (HV) mitigation.

Based on a review of comparative literature, this multidisciplinary project assimilates design aesthetics and security expertise to assess the advantages and limitations of current counter-terrorism design approaches in Australia, the UK and the USA. The research focusses on public buildings of high cultural symbolic value (e.g. concert halls) in the context of HV mitigation.

Two key recommendations emerge. The first presents the benefits of adopting a layered security strategy tailored to a building's security and symbolic profile mix. The second proposes enhancements to the existing counter-terrorism guidelines based on a model that accounts for both symbolic value and openness.

The research presents new strategies for urban design and security stakeholders to balance openness and security in the design of publicly accessible buildings. While existing research addresses the challenges of terrorism in the design of public space, a literature (and practice) gap exists in Australia, the UK and the USA regarding current approaches to the design of public buildings. Using Australia as a case study, the findings will inform government and industry practitioners seeking more complementary approaches to public amenity and safety in comparable counter-security design contexts globally.

The aim of this paper is to describe the research and process used to develop a curriculum design guidance model that can be used to develop a sustainability literate construction curriculum in higher education.

A comparative study between the UK and Australia was undertaken. Qualitative and quantitative data were collected in both countries and then analysed to determine what was needed to develop an appropriate model for curriculum design within construction education. Various areas regarding curriculum assessment were considered in order to provide an insightful and comprehensive model for curriculum design.

The results indicated that the UK and Australia do not differ significantly with regards to best practice in curriculum design.

The subsequent model can be used by academics to integrate more opportunities for sustainable literacy into construction courses. The proposed model has the potential to be used interchangeably within both countries and possibly beyond.

The paper addresses the need for academia to assess the level of environmental knowledge that they disseminate to students as an integrated part of their overall degree rather than at a modular level.

The purpose of this paper is to introduce a framework for the design and management of a Kaizen event program where short‐term improvement projects (Kaizen events) are systematically used to introduce rapid change in targeted work areas, often relying on lean work system principles.

To develop the framework and the assessment approach, a comprehensive literature review and a field study of Kaizen event programs in three organizations were conducted. To illustrate the potential usefulness of the framework and the assessment approach, this paper presents a case study of how the framework was applied to design and improve a Kaizen event program in the Belgian Armed Forces.

Use of the framework as a design and assessment tool appeared to make the Kaizen event program more effective in the case study organization. Specific areas of improvement identified included: clearly defining event goals, scheduling extended follow‐up activities, defining measures to track results, assigning roles for Kaizen event evaluation activities, and sharing lessons learned in areas of the organization outside the work processes targeted by Kaizen events.

With the increased use of lean work system practices in recent years, many organizations are using Kaizen events to rapidly introduce change and to create a culture of continual improvement (or kaizen). However, organizations lack systematic, research‐based guidance on how to best design and implement Kaizen event improvement programs and how to best assess results. The proposed framework attempts to address these gaps.

The purpose of this paper is to examine the impact of early design decisions made in the 1980s upon the future adaptability of the Gateshead Civic Centre building and the implementation of a workspace strategy in the 2010s, and how they have supported the efficiencies achieved through the increase in office workspace numbers, and the associated advantages of accommodating more employees within the Civic Centre.

Available documents related to the original development of the Gateshead Civic Centre and the 2010s workspace-related adaptations were examined to establish potential links between the two, and compare the findings with designing for adaptability-related research.

The results show that the early design decisions made in the 1980s have contributed to the future adaptability of the building and thus facilitated the implementation of a workspace strategy within Gateshead Metropolitan Borough Council in the 2010s. In addition, they have supported the achievement of other efficiencies through the increase in office workspace numbers and location of more employees within the Civic Centre. The findings can guide future trends within the Council, as well as inform organisations on the potential benefits of designing for adaptability.

The study provides a prospective consideration of how an early design decision influenced the long-term adaptability of the building.