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Begins with a brief review of research in the area of performance, with particular emphasis on design and product development, highlighting the main weaknesses in work to date. Then presents a fundamental and generic model of performance, related to knowledge‐based activities in design, which describes performance in terms of its key elements, efficiency and effectiveness, and provides a basis for modelling performance across different process levels. Evolves this model further to describe performance measurement and management in design development. Concludes that it is not possible to distinguish the efficiency of the design activity from that of design management, and that, in addition, efficiency appears to be inherent to an activity, but is difficult to measure.

This study aims to suggest an integrative model to investigate design orientation by analyzing its links with market orientation and its ability to generate and maintain a competitive advantage and improve effectiveness.

The structural equation technique is used to test the research hypotheses based on data from the Spanish furniture and lighting industries. The data are obtained from the responses of 209 companies to a questionnaire targeted at design and marketing managers.

The results suggest that design orientation helps companies to gain competitive advantages in product differentiation and improve business effectiveness. The design orientation is stimulated by proactive market orientation and by marketing-design integration during the development of new products. The design orientation fully mediates the effect of proactive marketing orientation on perceived effectiveness.

This study uses a quantitative research approach to propose and test an integrative model that relates design orientation with the generation of competitive advantage in product differentiation and perceived effectiveness.

Examines how sales managers can affect and improve salesforce performance. Describes the similarities and differences between high‐ and low‐performance salesforces and the ways in which sales management can create the opportunity for salespeople to perform well. Discusses research implications and offers management guidelines to improve the effectiveness of sales organizations.

The purpose of the present study is to examine the effectiveness of tourist shuttle bus advertising for the corporate brand image of gaming and hospitality operators.

Grounded in the theoretical framework of Message Response Involvement (MRI) theory, a multilevel design with hierarchical modeling was adopted to examine the hypothesized paths between consumers’ message processing components and corporate brand equity. The moderating effects of shuttle bus design were also investigated. The data were collected via a self-administered questionnaire from 595 tourists visiting Macao.

The results indicated that advertising effectiveness (i.e., corporate brand equity) was largely dependent on consumers’ motivation and ability to process information. When design was included as a moderator, it enhanced the influence of consumers’ motivation to process information on advertising effectiveness.

The findings highlight the importance of tourist shuttle buses as an advertising platform in the hospitality and gaming industry and depict important aspects of consumers and executional cues that corporations should focus on improving shuttle bus advertising effectiveness.

This study examines an underexplored, yet frequently used, advertising channel – the shuttle bus. Specifically, it offers a better understanding of transit advertising effectiveness from the corporate level (design) and individual level (consumers’ motivation, ability and opportunity) in the tourism and hospitality industry.

The essential investments in new product development (NPD) made by industrial companies entail effective management of NPD activities. In this context, performance measurement is one of the means that can be employed in the pursuit of effectiveness.

Academic library websites need evaluation to determine whether users can derive useful experiences while visiting them to perform tasks. This is more so because visiting an academic library website is by voluntary action rather than compulsion as is the case with university, polytechnic and college sites where students must conduct academic transactions that cannot be reasonably avoided. The result of such an evaluation provides signposts for improvement so that academic library websites can continue to be useful to their users. Therefore, the purpose of this paper is to assess the structural effectiveness of academic library websites in Nigeria.

The case study, research strategy and survey research approach were adopted for the study. Through a Web search, 14 universities, one polytechnic and one college of education were identified while three academic library websites were selected for the study. The evaluation of the websites was un-moderated and conducted remotely by user participants who were recruited across the three tertiary institutions under study. A five-point scale questionnaire served as the research instrument while data were presented in tables and analyzed using the median score. The Kruskall–Wallis test by ranks was used to test the null hypothesis at a five per cent level of significance.

Out of the 20 items presented for assessment, Group 1 and 2 disagreed to 11 (55 per cent) while agreeing on the remaining 9 (45 per cent) on Lib 1 and Lib 2 websites. Group 3 agreed to 11 (55 per cent) while disagreeing on 9 (45 per cent) on the Lib 3 website. The null hypothesis proposed for the study was rejected as the p-value of 0.04 was significant at p < 0.05. This indicated that most of the critical issues pertaining to design effectiveness were perceived to be ineffective.

The findings from this study call for a review of the design of academic library websites in Nigeria so that users can identify which websites are easier to use.

The purpose of this paper is to investigate how to measure collaborative design performance and, in turn, improve the final design output during a design process, with a clear objective to develop a design performance measurement (DPM) matrix to measure design project team members' design collaboration performances.

The methodology adopted in this research uses critical literature reviews, in‐depth focus group interviews and a questionnaire survey.

The main finding of this study is a DPM matrix that addresses five DPM indicators: efficiency, effectiveness, collaboration, management skill, and innovation, and 25 detailed DPM criteria. It was found that decision‐making efficiency is the most important DPM criterion for collaborative design efficiency; plus delivering to the brief for effectiveness; clear team goal/objectives for collaboration; decision‐making ability for management skill; and competitive advantage for innovation.

As the present study was focused on exploring DPM during a design process, some key DPM criteria which are not measurable during a design development process were not included in this study. The proposed multi‐feedback approach for DPM matrix implementation needs to be validated in future research.

The DPM matrix can be applied to support a design manager in measuring and improving collaborative design performance during a design process, by reviewing and modifying collaborative design development, identifying the design team strengths and weaknesses, improving team communication, and suggesting suitable responsive actions.

The major contribution of this study is the investigation and development of a DPM matrix to measure collaborative design performance during a design process.

Today, a second generation of computer‐based innovation tools employs knowledge systems technology to automate and support key intellectual activities required for effective process design. But a central question remains as to the effectiveness of innovation through such knowledge systems. The research described in this paper is focused on testing the effectiveness of knowledge‐based process‐innovation systems.

One such system called “KOPeR‐lite” is employed as a platform for experimentation to assess the relative efficacy of process designs generated by people using this tool versus that of designs developed by people without it.

Performing in a decision‐support role, KOPeR‐lite helps people to perform comparatively well in certain respects, but human subjects without this tool outperform their KOPeR‐lite‐supported counterparts in others.

The results provide evidence to support some claims of innovation efficacy through knowledge systems, and they offer insight into the relative strengths and weaknesses of knowledge systems in the innovation domain. This study further opens up new lines of research and highlights implications for process design and practice, including issues associated with leading adoption of knowledge system technology and extension of innovation‐support systems such as KOPeR‐lite.

This study aims to investigate the antecedents of design crowdsourcing decision-making, the impact of design crowdsourcing on new product performance and the moderating effect of network connectivity.

The sample (n = 104) was collected from a leading social product development website; the fuzzy-set qualitative comparative analysis and two-stage least square methods were used in the investigation.

Three design attribute feature configurations (rational, emotional and kinesthetic value configurations) are conducive to firms’ adoption of design crowdsourcing and there are two configurations in which firms do not adopt design crowdsourcing. Design crowdsourcing influences new product performance positively. Network connectivity has an inverted U-shaped effect on the relationship between design crowdsourcing and new product performance.

These findings not only enrich crowdsourcing and social network studies but also guide crowdsourcing firms to better manage their processes and community members.

The Education Review Office (ERO) is both nationally and internationally renowned for its unique design for school evaluation, which has a bearing on schools and childhood centres on key indicators like school governance and management, curriculum management and quality of teaching, school safety and hygiene, internal evaluation, discipline, and pupil‐teacher ratio. Applying items relating to red tape and technology, this paper examines the impact of ERO design, based primarily on the perceptions of 78 stakeholders. Document analysis and e´lite interviews were used to triangulate the findings. The design items were perceived to significantly account for the current appealing ERO performance. Though more research needs to be done in this area to establish the impact of other potential predictors of ERO performance, based on an array of existing theoretical propositions and empirical results on organisational effectiveness, the findings in this study support proponents of the view that this variable is an indispensable facet for organisational good practice.