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1 – 10 of 116
Article
Publication date: 2 September 2014

Benjamin R. van Gelderen, Arnold B. Bakker, Elly Konijn and Carmen Binnewies

The purpose of this paper is to gain insight into the relationships of daily deliberative dissonance acting (DDA) with daily strain and daily work engagement. DDA refers to the…

Abstract

Purpose

The purpose of this paper is to gain insight into the relationships of daily deliberative dissonance acting (DDA) with daily strain and daily work engagement. DDA refers to the deliberate acting of emotions to achieve one's work goals. The authors hypothesized that daily DDA would be positively related to strain through feelings of emotional dissonance. In addition, the authors predicted that DDA would be positively related to daily work engagement via job accomplishment.

Design/methodology/approach

–The authors applied a five-day quantitative diary design with two measurement occasions per day using a sample of 54 police officers (i.e. 270 measurement occasions). In the multilevel analyses, the authors controlled for previous levels of the dependent variables in order to analyse change.

Findings

Multilevel analyses revealed that police officers deliberatively engaged in emotional labor with both detrimental and beneficial consequences, as assessed via their daily reports of strain and work engagement.

Practical implications

The results suggest that acting emotions is not inherently harmful, but may also be beneficial for job accomplishment, which fosters work engagement. The training of police officers and possibly other service employees should include the topic of DDA as a form of emotional labor and its consequences for psychological well-being.

Social implications

Police officers who accomplish their job tasks by acting the appropriate emotions may not only experience strain, but may also become more engaged in their work.

Originality/value

The present study showed that police officers engage in deliberate dissonance acting. The authors showed how this emotion regulation technique is related to strain and engagement – on a daily basis.

Article
Publication date: 2 February 2022

Laila Dahabiyeh, Mohammad S. Najjar and Gongtai Wang

Amid the coronavirus disease 2019 (COVID-19) pandemic, higher education institutions (HEI) all over the world have transitioned to online teaching. The purpose of this study is to…

Abstract

Purpose

Amid the coronavirus disease 2019 (COVID-19) pandemic, higher education institutions (HEI) all over the world have transitioned to online teaching. The purpose of this study is to examine the impact of technostress and negative emotional dissonance on online teaching exhaustion and teaching staff productivity.

Design/methodology/approach

Survey methodology was used to collect data from faculty members in Jordanian universities. A total of 217 responses were analyzed to test the research model.

Findings

The research findings reveal that technostress creators have various impact on online teaching exhaustion and teaching staff productivity. Negative emotional dissonance has positive impact on both online teaching exhaustion and teaching staff productivity. Further, online teaching exhaustion is negatively associated with teaching staff productivity.

Research limitations/implications

This research extends prior literature on technostress by examining the phenomenon in abnormal conditions (during a crisis). It further integrates technostress theory with emotional dissonance theory to better understand the impact of technostress creators on individual teaching staff productivity while catering for the interactional nature of teaching which is captured through emotional dissonance theory.

Practical implications

The research offers valuable insights for HEI and policymakers on how to support teaching staff and identifies strategies that should facilitate a smooth delivery of online education.

Originality/value

Unlike prior research that have examined technostress under normal operational conditions, this research examines the impact of technostress during a crisis. This study shows that technostress creators vary in their impact. Moreover, this study integrates technostress theory with emotional dissonance theory. While technostress theory captures the impact of technostress creators on individual teaching staff productivity, emotional dissonance theory captures the dynamic nature of the teaching process that involves interactions among teachers and students.

Details

The International Journal of Information and Learning Technology, vol. 39 no. 2
Type: Research Article
ISSN: 2056-4880

Keywords

Article
Publication date: 16 January 2007

John Cameron and Hemant Ojha

The purpose of this paper is to explore the possibility of a procedural deliberative alternative to an atomistic conception of individuals and an economic logic of markets or a…

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Abstract

Purpose

The purpose of this paper is to explore the possibility of a procedural deliberative alternative to an atomistic conception of individuals and an economic logic of markets or a priori universal lists, as ethical foundation for evaluating socio‐economic change.

Design/methodology/approach

To develop this argument, the paper combines a modified Kantian categorical imperative with deliberative ethics drawing on the writings of Habermas and Dewey. The journey through the European Enlightenment thought of Kant to the contemporary thought of Habermas and Bourdieu aims at mapping continuity and change in key themes in development ethics. These ideas are then given practical application in a case‐study of the people‐forestry interface in Nepal.

Findings

The paper shows how Kantian non‐deception links to Habermas' notion of communicative action and Dewey's notion of cooperative inquiry, and how Kantian non‐coercion links to the inclusion of subaltern voices. While the paper proposes that more open deliberative processes can potentially produce ethical gains, it also identifies an idealistic risk in this position. Bourdieu's thinking is utilised to reveal limitations on improving deliberative processes where there are powerful mechanisms reproducing inequalities.

Practical implications

The paper makes the case for greater attention being given to exploring deliberative processes as a prerequisite for ethical developmental actions.

Originality/value

The paper brings together authors who rarely feature in the development studies discourse and applies their ideas to a practical case study.

Details

International Journal of Social Economics, vol. 34 no. 1/2
Type: Research Article
ISSN: 0306-8293

Keywords

Book part
Publication date: 31 October 2014

Yusef Waghid

There is a dearth of literature dealing with Islamic education that embeds the notion of democratic citizenship education for at least two reasons: firstly, democratic citizenship…

Abstract

Purpose

There is a dearth of literature dealing with Islamic education that embeds the notion of democratic citizenship education for at least two reasons: firstly, democratic citizenship education is not always considered as commensurable with Islamic education and secondly, Islamic education is aimed at producing just persons, whereas democratic citizenship education aims to engender responsible citizens.

Methodology/approach

My approach is philosophical/analytical and argumentative.

Findings

I argue that the two concepts do not have to be considered as mutually exclusive and that cultivating just persons invariably involves producing responsible persons. Hence, as my first argument I show that through the practices of Islamic education, which is just action (ijtihād), deliberative engagement (shūrā) and recognition of the other (ta`āruf), democratic citizenship education has the potential to enhance the pursuit of a doctorate on the basis that the latter connects with multiple forms of enactment. My second argument relates to offering some sceptical encounters with a doctoral candidate, in particular showing how just action (ijtihād), deliberative engagement (shūrā) and recognition of the other (ta`āruf) were manifested in our encounters. Drawing on the seminal thoughts of Stanley Cavell (1997), particularly his ideas on ‘living with scepticism’, I argue that doctoral supervision in the knowledge fields of democratic citizenship education and Islamic education ought to be an encounter framed by scepticism.

Research limitations

Although I combine philosophical and narrative inquiry, I do not consistently accentuate various dimensions of the latter – that is, narrative inquiry, as well as drawing on other cases of my supervision.

Practical implications

I envisage that the commensurability argued for between democratic citizenship education and Islamic education can impact the supervision of doctoral candidates.

Originality/value

I point out that supervising students sceptically might engender moments of acknowledging humanity within the Other (autonomous action or ijtihād), experiencing attachment to the Other’s points of view with a readiness for departure (deliberative engagement or shūrā) and showing responsibility to the Other (recognition of the other or ta`āruf). In turn, I show how sceptical encounters along the lines of autonomous action, deliberative engagement and responsibility towards the other connect, firstly, with liberal education and secondly, the possibilities of such encounters for Muslims involved in advocating for just and/or responsible action.

Details

Investing in our Education: Leading, Learning, Researching and the Doctorate
Type: Book
ISBN: 978-1-78441-131-2

Keywords

Open Access
Article
Publication date: 12 February 2020

Kazeem Olanrewaju Ogunsola, Rodrique Ancelot Harvey Fontaine and Muhammad Tahir Jan

This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC).

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Abstract

Purpose

This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC).

Design/methodology/approach

Guided by affective events theory, the study adapted emotional labour scale and three components model to profile 373 teachers from 30 schools around Peninsular Malaysia. A list-based simple random sampling technique was used to select respondents. Structural equation modeling (SEM) was used to test hypotheses, and the proposed model was assessed through renowned fit indices.

Findings

OC was hypothesized as a second-order construct. SEM result indicates that both SA and DA have significant negative relationship with OC. Fit indices of the hypothesized model showed χ²/df ratio (560.069/265) = 2.113, RMSEA (0.055), and CFI (0.936). This result provides empirical support for the data collected.

Research limitations/implications

The study provides new insight on the ongoing debate about SA and DA. Therefore, it advances body of research in this regard. The implication for HR managers is that strategic polices can be institutionalized to buffer the consequences of SA and DA. This is due to the fact that SA and DA may not be abolished for service employees like teachers. The practical implication for teachers is the understanding that emotional regulation process is inevitable because teaching is profoundly an emotional activity job. Besides being a cross-sectional study, the sampled population may have limited the study’s outcomes.

Originality/value

Given existing inconsistent results on the consequences of SA and DA, this study shows that not only SA can lead to negative after-effects, DA can also cause the same. Future study can explore spiritual intelligence to examine how best SA and DA can be performed at reduced consequences on OC.

Details

PSU Research Review, vol. 4 no. 1
Type: Research Article
ISSN: 2399-1747

Keywords

Abstract

Details

Radical Transparency and Digital Democracy
Type: Book
ISBN: 978-1-80043-763-0

Abstract

Details

Communication as Gesture
Type: Book
ISBN: 978-1-78756-515-9

Article
Publication date: 28 July 2022

Georgia Zara, Sara Veggi, Francesco Ianì and Monica Bucciarelli

Studies on the moral judgment of offenders conducted within a neo-Kolhbergian framework found that offenders exhibit more primitive thinking about moral issues compared to…

Abstract

Purpose

Studies on the moral judgment of offenders conducted within a neo-Kolhbergian framework found that offenders exhibit more primitive thinking about moral issues compared to nonoffenders. The purpose of this study is to explore, within the mental model theory, the role of reasoning in moral judgments of offenders, considering both similarities and differences with nonoffenders.

Design/methodology/approach

A series of moral scenarios were randomly presented to both offenders and nonoffenders. Participants were asked to report their reactions for each scenario. Their reactions were coded and assessed.

Findings

Findings show that moral judgments rely on the same reasoning processes in both offenders and nonoffenders: a moral scenario, in which propositions related to norms and values were manipulated, led to a scenario that generated a moral conflict (Study 1), but offenders had more intuitions about immoral scenarios than nonoffenders (Study 2). Moreover, the results partially confirm the prediction that offenders are more likely to deliberately reason about scenarios that described those crimes similar to the ones they committed (Study 3).

Originality/value

This study highlights the importance of understanding that moral judgments in both offenders and nonoffenders rely on the same reasoning processes, even though offenders tend to reason more on scenarios near to the crimes they committed. This has practical implications for interventions in so far as it could have an effect in how prosocial functioning could be promoted.

Details

Journal of Criminal Psychology, vol. 12 no. 4
Type: Research Article
ISSN: 2009-3829

Keywords

Article
Publication date: 5 September 2018

Daniel Murphy and Lee Moerman

The purpose of this paper is to investigate the disruption to civic accountability by strategic corporate action in the form of SLAPP suits.

Abstract

Purpose

The purpose of this paper is to investigate the disruption to civic accountability by strategic corporate action in the form of SLAPP suits.

Design/methodology/approach

This paper provides empirical evidence of the discursive processes underpinning participatory and emancipatory accountability regimes through the lens of deliberative democracy and the Habermasian ideal of the public sphere.

Findings

Within this paper, it is argued that the strategic use of SLAPPs by corporations presents a danger to both mechanistic and virtuous forms of accountability regardless of what deliberative democratic theory is adopted. Habermas’ theory of communicative action and notion of the “public sphere” is utilised to demonstrate how SLAPPs can result in the colonisation of public discursive arenas to prevent others providing alternative (in form) and counter (in view) accounts of corporate behaviour and thus act to limit opportunities for corporate accountability.

Social implications

This paper throws light on a practice being utilised by corporations to limit public participation in democratic and participatory accountability processes. Strategic use of SLAPPs limit the “ability” for citizens to provide an alternative “account” of corporate behaviour.

Originality/value

This paper is original in that it analyses the impact on accountability of strategic corporate practice of issuing SLAPP suits to “chill” public political discussion and limit protest about issues of social and civic importance. The paper extends the critical accounting literature into improving dialogic and participatory accountability regimes.

Details

Accounting, Auditing & Accountability Journal, vol. 31 no. 6
Type: Research Article
ISSN: 0951-3574

Keywords

Article
Publication date: 26 September 2023

Melissa Carlisle, Melanie I. Millar and Jacqueline Jarosz Wukich

This study examines shareholder and board motivations regarding corporate social responsibility (CSR) to understand boards' stewardship approaches to environmental issues.

Abstract

Purpose

This study examines shareholder and board motivations regarding corporate social responsibility (CSR) to understand boards' stewardship approaches to environmental issues.

Design/methodology/approach

Using content analysis, the authors classify CSR motivations in all environmental shareholder proposals and board responses of Fortune 250 companies from 2013 to 2017 from do little (a shareholder primacy perspective) to do much (a stakeholder pluralism perspective). The authors calculate the motivational dissonance for each proposal-response pair (the Talk Gap) and use cluster analysis to observe evidence of board stewardship and subsequent environmental disclosure and performance (ED&P) changes.

Findings

Board interpretations of stewardship are not uniform, and they regularly extend to stakeholders beyond shareholders, most frequently including profit-oriented stakeholders (e.g. employees and customers). ED&P changes are highest when shareholders narrowly lead boards in CSR motivation and either request both action and information or information only. The authors observe weaker ED&P changes when shareholders request action and the dissonance between shareholders and boards is larger. When shareholders are motivated to do little for CSR, ED&P changes are weak, even when boards express more pluralistic motivations.

Research limitations/implications

The results show the important role that boards play in CSR and may aid activist shareholders in determining how best to generate change in corporate CSR actions.

Originality/value

This study provides the first evidence of board stewardship at the proposal-response level. It measures shareholder and board CSR motivations, introduces the Talk Gap, and examines relationships among proposal characteristics, the Talk Gap, and subsequent ED&P change to better understand board stewardship of environmental issues.

Details

Accounting, Auditing & Accountability Journal, vol. 37 no. 3
Type: Research Article
ISSN: 0951-3574

Keywords

1 – 10 of 116