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Article
Publication date: 1 January 2005

Deepak Tripathi

To examine the impact of experience in terms of time period on TQM's effectiveness in improving performance of Indian manufacturing companies. To establish the impact of…

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1568

Abstract

Purpose

To examine the impact of experience in terms of time period on TQM's effectiveness in improving performance of Indian manufacturing companies. To establish the impact of TPM support on TQM's effectiveness.

Design/methodology/approach

This is an empirical research with testing of hypotheses using t tests. The data are collected with the help of a questionnaire on six performance parameters, which are measured on a five‐point scale. The study considers three time periods (phases) of implementation and two improvement strategies, i.e. TQM alone and TQM supported by TPM (combined strategy), for the purpose of analysis. The analysis is based on valid responses from 111 manufacturing companies.

Findings

The performance improvements contributed by TQM in the transition phase have been marginal due to initial investments and efforts required as well as to country‐specific factors. The effectiveness of TQM in the stability and maturity phases is established in an Indian context. The synergetic effect of TPM support on TQM's performance is also established in an Indian context.

Practical implications

The paper establishes the long‐term effects of TQM on companies' performance in an Indian context. It also highlights various country‐specific factors, which led to marginal improvement during the transition phase. The paper also establishes that TQM with TPM support can be an effective strategy to improve competitiveness of Indian manufacturing companies.

Originality/value

This paper studies the two important factors which influence TQM's effectiveness. Although the study has been carried out in an Indian context, it is equally significant in a global scenario. This paper addresses a pertinent issue of simultaneous implementation of TQM and TPM, which is commonly found in industry but not adequately researched.

Details

International Journal of Productivity and Performance Management, vol. 54 no. 1
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 1 April 2005

Dinesh Seth and Deepak Tripathi

To study the strategic implications of TQM and TPM in an Indian manufacturing set‐up and to detail literature reviews to highlight gap areas. To examine the relationship…

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4664

Abstract

Purpose

To study the strategic implications of TQM and TPM in an Indian manufacturing set‐up and to detail literature reviews to highlight gap areas. To examine the relationship between factors influencing the implementation of TQM and TPM and business performance for the following three approaches in an Indian context: TQM alone; TPM alone; both TQM and TPM together. This is done to extract significant factors for the above three approaches.

Design/methodology/approach

Empirical survey‐based research on a sample size of 108 manufacturing companies. Uses bivariate correlation and multiple regression analysis techniques to extract significant factors using SPSS.

Findings

The research identifies two sets of factors which are critical for the effectiveness of TQM and TPM: universally significant factors for all the three approaches like leadership, process management and strategic planning; and approach‐specific factors like equipment management and focus on customer satisfaction. The study also highlights the complexities involved in implementing TQM and TPM together.

Practical implications

The emphasis on extracted factors will help companies in realizing greater benefits through TQM and TPM. This study is equally important in a global context also, as companies across the globe are striving to achieve synergy of TQM and TPM.

Originality/value

The preparedness/status of Indian manufacturing industry for TQM and TPM implementation, as India is becoming a major sourcing base for the world and there is a paucity of such studies. The study of TQM and TPM in all the three modes simultaneously has not been investigated in the context of developing countries. Such studies are equally important in a global context.

Details

International Journal of Quality & Reliability Management, vol. 22 no. 3
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 16 January 2019

Deepak Singhal, Sushant Tripathy and Sarat Kumar Jena

Acceptance of remanufactured products by the consumers is highly essential for the success of closed loop supply chain and for achieving the goal of circular economy…

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1140

Abstract

Purpose

Acceptance of remanufactured products by the consumers is highly essential for the success of closed loop supply chain and for achieving the goal of circular economy. However, the literature shows that consumers are reluctant to purchase remanufactured products. Therefore, the study of attitude and purchase intention (PI) of the consumers toward remanufactured products becomes inevitable for popularizing these products. The paper aims to discuss this issue.

Design/methodology/approach

This research proposes a conceptual model to examine the critical factors influencing the PI of Indian consumers toward remanufactured products. Further, this model is empirically tested, using structural equation modeling technique, based on the data obtained from 1,534 respondents.

Findings

The findings of this research suggest that PI of consumers is influenced by attitude, personal benefits, remanufactured product knowledge, risk perception, subjective norm and market strategy. However, perceived behavior control and green awareness have a non-significant impact on the PI of Indian consumers.

Research limitations/implications

The proposed conceptual model is tested only against the data received from the students of Indian universities who possess electronic gadgets.

Practical implications

The circular economy can be realized through remanufacturing if the attitude of consumers is shaped positively toward remanufactured products through the dissemination of comprehensive product information.

Originality/value

This research is the first attempt to assess the PI of Indian consumers by developing and testing the conceptual model. Further, this research provides guidelines to remanufacturing firms for attracting the consumers toward the purchase of remanufactured products.

Details

Management Decision, vol. 57 no. 4
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 December 2020

Deepak MD and Gangadhar Mahesh

Safety in construction projects is essential and requires more attention towards minimizing the accident rate. Problems concerning awareness of safety risks, procedures…

Abstract

Purpose

Safety in construction projects is essential and requires more attention towards minimizing the accident rate. Problems concerning awareness of safety risks, procedures and practices still exist in the industry, which indicate a shortfall in diffusion of safety-related knowledge in construction industry. Also, there is dearth of studies on knowledge management strategies to prevent reoccurrence of accidents and thereby improve safety culture in construction industry. This study attempts to unveil aspects of knowledge management that are ignored in considering safety culture and discern the differences in the perception of key stakeholders of construction industry. Therefore, the objective of this study is to identify and measure knowledge-based safety culture elements.

Design/methodology/approach

In this paper, the focus is on the application of a reliable, valid and sensitive knowledge-based safety culture assessment tool on key stakeholders operational in construction industry. Research method adopted is a questionnaire-based survey to seek responses from industry professionals. A total of 199 responses were obtained from 106 different companies operational in Indian construction industry. Statistical analyses including ranking analysis, t-test, correlation analysis, and ANOVA test are utilized for comparing and identifying the differences in view of stakeholder's perceptions concerning workplace safety.

Findings

This study helps to identify and rank critical knowledge-based safety culture elements from the perspective of key stakeholders of construction industry. This contributes in identifying the most critical and neglected variables among the key stakeholders regarding aspects of safety culture. Also, the study shows the importance of knowledge dimension in developing overall safety culture in construction industry.

Originality/value

Results of this study offer valuable insight in enabling key stakeholders of construction industry to examine and enhance their safety performance. The implications of this study contribute new knowledge in assessing conditions that will improve worker safety in the construction industry. The paper should be of interest to researchers and practitioners in the area of occupational health and safety management.

Details

International Journal of Workplace Health Management, vol. 14 no. 1
Type: Research Article
ISSN: 1753-8351

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Book part
Publication date: 4 December 2020

Abstract

Details

Application of Big Data and Business Analytics
Type: Book
ISBN: 978-1-80043-884-2

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Article
Publication date: 15 May 2017

Rishi Kant and Deepak Jaiswal

In the present competitive scenario in the Indian banking industry, service quality has become one of the most important facets of interest to academic researchers. The…

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4808

Abstract

Purpose

In the present competitive scenario in the Indian banking industry, service quality has become one of the most important facets of interest to academic researchers. The purpose of this paper is to determine the dimensions of perceived service quality and investigate their impact on customer satisfaction in the Indian banking context, with special reference to selected public sector banks in India.

Design/methodology/approach

On the basis of the empirical study, the authors validate a measurement model using structural equation modeling for investigating the impact of perceived service quality dimensions on customer satisfaction. The study sample consists of 480 respondents in the National Capital Region (NCR) of India; the data were collected through a structured questionnaire utilizing a seven-point Likert scale while implementing a purposive sampling technique.

Findings

The perceived service quality dimensions identified were tangibility, reliability, assurance, responsiveness, empathy, and image. The empirical findings revealed that “responsiveness” was found to be the most significant predictor of customer satisfaction. On the other hand, “image” (corporate image) has a positive but the least significant relationship with customer satisfaction followed by all other constructs. The exception is “reliability,” which is insignificantly related to customer satisfaction in Indian public sector banks.

Research limitations/implications

The study cannot be generalized in the context of Indian banking sectors, as it only focused on the public sector. The findings of this study suggest that the six dimensions of perceived service quality model are a suitable instrument for evaluating bank service quality for public banks in India. Therefore, bank managers can use this model to assess the bank service quality in the context of Indian public sector banks.

Originality/value

There is dearth of research focusing on corporate image as a dimension of perceived service quality and its effect on customer satisfaction in the Indian banking context. Furthermore, similar studies were rarely found in the Indian context, especially within the public banking sector. Hence, this paper attempts to accomplish the research gap by empirically testing the satisfaction level of a large sample of the population in NCR toward six dimensions of perceived service quality rendered by selected public sector banks in India.

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Article
Publication date: 6 May 2020

Deepak Sangroya, Gaurav Kabra, Yatish Joshi and Mohit Yadav

This study examines various aspects of green energy management operations in India and reports the current state, potential avenues and barriers for green energy management.

Abstract

Purpose

This study examines various aspects of green energy management operations in India and reports the current state, potential avenues and barriers for green energy management.

Design/methodology/approach

This study performs an extensive literature review and covers the several aspects of green energy management operations.

Findings

The findings report the current state of various aspects of green energy management operations such as: procurement, manufacturing and distribution and provides the viable business models. It further explains the various facilitators and barriers of green energy management and reports the opportunities and challenges that exist in developing and managing green energy supply chain.

Originality/value

The study is pioneer in providing a comprehensive view of developing and managing green energy operations in India. The study is useful to various organisations on drafting strategies to effectively adopt and manage green energy. The study is also useful in policy formulation for promoting green energy use. This article also set as a base for future researchers working in the area of green energy.

Details

Management of Environmental Quality: An International Journal, vol. 31 no. 5
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 31 December 2018

Shweta Pandey and Deepak Chawla

The purpose of this paper is to identify the impact of factors derived from the unified theory of user acceptance of technology (performance expectancy, effort expectancy…

Abstract

Purpose

The purpose of this paper is to identify the impact of factors derived from the unified theory of user acceptance of technology (performance expectancy, effort expectancy, social influence, facilitating conditions, age, gender) and of those drawn from literature (perceived risk, perceived enjoyment and innovativeness) on the adoption of m-commerce in India. It also suggests implications of these for the consumer behavior theory practitioners and marketers.

Design/methodology/approach

Data were collected using an online survey from 321 respondents, split into two groups (high and low adoption level users) based on the usage scores of the four categories of m-commerce- location-based, transaction-based, entertainment and content delivery. Logistic regression technique was used to identify the prominent factors among the nine identified influencers to understand the differences between the two groups.

Findings

The findings of this paper are sample biasness, self-reported m-commerce adoption level, limited m-commerce categories and specific context.

Research limitations/implications

Except the two factors of performance expectancy and facilitating conditions, all other variables discriminate between low and high adoption levels of m-commerce services in India. Social influence, perceived enjoyment and innovativeness were the three main factors that were found to have the most significant impact on the discrimination levels of m-commerce service users in India. Further, it was found that women and the younger generation users of m-commerce showed a greater propensity for adopting m-commerce practices.

Practical implications

Marketers need to focus on key factors like social influence, perceived enjoyment, perceived risk and effort expectancy to persuade the young and innovative consumer target groups increase their adoption of m-commerce services.

Originality/value

This is the first study of its kind to explore factors that distinguish users with low and high levels of m-commerce adoption, by taking into consideration all four categories of m-commerce (transaction-based, content delivery, location-based and entertainment). In doing so, it highlights the need for marketers to focus on factors beyond facilitating conditions and performance expectancy, to enhance the adoption of m-commerce practices.

Details

Journal of Enterprise Information Management, vol. 32 no. 1
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 8 October 2020

Prachi Vinod Ingle, Gangadhar Mahesh and Deepak M.D.

The construction industry is facing challenges because of performance shortfalls. Construction projects are highly complex, distinctive, fragmented and do not have…

Abstract

Purpose

The construction industry is facing challenges because of performance shortfalls. Construction projects are highly complex, distinctive, fragmented and do not have well-established performance assessment models to evaluate their project success. The purpose of this paper is to assess the direction through determination of performance areas that would affect project performance in Indian construction projects.

Design/methodology/approach

A survey instrument was developed to gather data on the perception of industry professionals on these identified areas. Purposive sampling method was used to select respondents for the survey. These performance areas are ranked using relative importance index to ascertain a level of importance among the group. Factor analysis (FA) was conducted to identify the significant performance areas project performance. Further to identify the most influence performance areas on Indian construction projects, multiple regression analysis was carried out.

Findings

Findings indicated 28 significant performance areas. This shows the low level of adoption of good construction management practices in Indian construction projects. FA resulted in the areas being grouped to nine broad significant performance areas with 59.49% of the total variance, namely, quality, schedule, environment and stakeholder satisfactions, cost, productivity, safety, communication management, customer relations and finance. Multiple regression analysis revealed two pivotal factors “customer relations” and “schedule” that significantly influence project performance in Indian construction industry.

Originality/value

The outcome of the study will guide project stakeholders, who desire to improve project performance on construction projects, to prioritize their efforts. It also highlights performance areas of project management which required more focussed research in the context of Indian construction projects. The findings can be extended to the developing countries.

Details

Journal of Engineering, Design and Technology , vol. 19 no. 1
Type: Research Article
ISSN: 1726-0531

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Article
Publication date: 24 August 2018

Shweta Pandey and Deepak Chawla

While marketers want to drive higher repurchases for better business sustainability, repeat shopping experiences may change customer perceptions of the online channel…

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1069

Abstract

Purpose

While marketers want to drive higher repurchases for better business sustainability, repeat shopping experiences may change customer perceptions of the online channel, resulting in the emergence of new segment typologies. Therefore, the purpose of this paper is to explore the segmentation of online clothing shoppers using a repeat online clothing shopper base. Further, it analyses segment positions in a perceptual space to derive relevant positioning insights for the various segments.

Design/methodology/approach

Segmentation is done using dual bases of e-lifestyle and website quality factors for which the scales are derived from literature and then adapted and validated using a two-phase process across two samples of 271 and 644 experienced shoppers, respectively, in India. Positions of the segments are explored using the discriminant analysis-based perceptual mapping technique.

Findings

Three segments are found, namely disengaged averse online shoppers, interactive convenience seekers and adept online shopping optimists with the latter two having a higher propensity to purchase clothes online. Perceptual mapping of the segment positions reveals dimensions, which can be used for appropriate positioning.

Research limitations/implications

The research methodology may be replicated for other products and country contexts, and additional factors may be explored for further insights.

Practical implications

The study reveals insights on the evolving nature of segments as shoppers gain experience of online shopping for clothes and highlights the varied reasons for the growing acceptability of the online channel. The findings reveal key targeting and positioning strategies for e-marketers.

Originality/value

This is one of the first studies of its kind in India, which explores the segmentation of repeat online clothing shoppers in India using dual bases. Another distinctive feature of the study is its use of the perceptual mapping technique to draw inferences about factors that differentiate multi-segment buying behavior.

Details

Journal of Advances in Management Research, vol. 15 no. 4
Type: Research Article
ISSN: 0972-7981

Keywords

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