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Article
Publication date: 14 February 2020

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

Tuğberk Kaya, Mustafa Sağsan, Tunç Medeni, Tolga Medeni and Mete Yıldız

The manner in which people, businesses and governments perform is changing because of the spread of technology. Digitalization of governments can be considered a necessity…

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Abstract

Purpose

The manner in which people, businesses and governments perform is changing because of the spread of technology. Digitalization of governments can be considered a necessity as we are now entering the era of the Internet-of-Things. The advantages and disadvantages of electronic governments have been examined in several research studies. This study aims to examine the attitudes of decision-makers towards e-government. The research aims are as follows: to determine the problems related with e-government usage, to establish the factors which decrease the usage of e-government services and to propose recommendations for the effective application of e-government practices.

Design/methodology/approach

Qualitative research has been used for the study. Participants were chosen by the snowball sampling method, and face-to-face in-depth interviews were conducted with all decision-makers. In-depth interviews are more efficient and enable the acquisition of better qualitative information, in-depth knowledge and statistics, as the distance between the interviewer and interviewee is reduced (Stokes and Bergin, 2006). Questions asked can be categorized under two sections, where the questions in the first section are related to the decision-maker’s management style/managerial proposition, and in the second section, technological questions are asked in terms of the preferred communication method and the decision-makers’ attitudes towards e-government practices.

Findings

Decision-makers perceive electronic government to be important, while the level of importance is observed to be different among the decision-makers. Chronic problems exist in many countries, such as nepotism, where the decision-makers have conflicting arguments about e-government and the resulting effect on nepotism. Furthermore, the study also indicates that decision-makers are aware of the importance of mobile government, although they acknowledge that more time is required, as their country is still developing. Electronic voting is also perceived to be important, although the decision-makers believe that security and privacy issues need to be solved before related projects can be initiated.

Originality/value

This research can be a benchmark study for the decision-makers of small island developing states by means of e-government. The impediments preventing the effective application of e-government practices are also discussed in the study. This study will be useful to highlight the triggers and obstacles for e-government development in the context of a developing country. Internet penetration has increased significantly since the 2000s, and therefore, decision-makers need to consider the shift in citizens’ behaviour, such as the high usage of smartphones and the emergence of the Internet-of-Things (Kaya and Bicen, 2016; Kumar et al., 2017).

Details

Journal of Information, Communication and Ethics in Society, vol. 18 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JICES-05-2019-0052
ISSN: 1477-996X

Keywords

  • Behaviors
  • Attitudes
  • Qualitative analysis
  • E-government
  • Decision-makers
  • Digital anthropology

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Article
Publication date: 1 March 1995

Adaptive Decision Support Systems for Evaluating Risk and Uncertainty in Capital Investment Decisions: Opportunities for Future Research

Wilton L. Accola, Surendra P. Agrawal and Clyde W. Holsapple

The extensive normative literature on capital budgeting decision models tends to ignore many factors that influence choice processes. This paper identifies task factors…

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Abstract

The extensive normative literature on capital budgeting decision models tends to ignore many factors that influence choice processes. This paper identifies task factors, context factors, and decision maker factors which influence perceived risk in capital budgeting decisions. Central issues explored in the paper are (a) whether some context and decision maker factors can be included in a capital budgeting decision support system's knowledge system, and (b) whether a decision support system can adapt its choice models and interface to different decision situations based on knowledge about task factors, context factors, and decision maker factors.

Details

Managerial Finance, vol. 21 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb018503
ISSN: 0307-4358

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Article
Publication date: 1 June 2012

Animal spirits in information cascade

Li Jianbiao, Liu Guilin and Ju Long

The purpose of this paper is to better depict the features of individual and group behaviors in sequential decisions under the effect of public belief drift.

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Abstract

Purpose

The purpose of this paper is to better depict the features of individual and group behaviors in sequential decisions under the effect of public belief drift.

Design/methodology/approach

In this paper, the authors design a two‐shots game which is closer to decisions condition in the real market by using the method of experimental economics two shots game.

Findings

The experimental results show that information cascade occurs more frequently in the second stage and the decision accuracy is decreased. The conclusion may provide experimental evidence for the “Animal Spirits Theory” of Keynes. Additionally, decision‐maker ranking in the middle of the decision sequence systematically deviates from his/her private information in balance state.

Originality/value

As existing information cascade theory of one shot decision fails to describe the belief‐dependent mechanism, the authors design the multi‐shots information cascade experiment; in which every individual decision maker has more than one sequential decision chance on the same event.

Details

Nankai Business Review International, vol. 3 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/20408741211244415
ISSN: 2040-8749

Keywords

  • Decision making
  • Information
  • Individual behaviour
  • Group behaviour
  • Information cascade
  • Belief dependence
  • Animal spirits
  • Balance
  • Experiment

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Article
Publication date: 28 October 2013

Self-adaptation evaluation method in real time dynamics decision-making system based on grey close relationship

Jianjun Zhu

The evaluation scores of each criterion and the integration are given by decision makers, respectively. Owing to the heavy time-pressure in real time decision-making…

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Abstract

Purpose

The evaluation scores of each criterion and the integration are given by decision makers, respectively. Owing to the heavy time-pressure in real time decision-making, decision makers may have different judgment abilities, which reflects the instability and inconsistent weight of criteria and scores. It will lead to the unreliable results. To rank alternatives more rational, the consistency of decision makers is considered. The paper aims to discuss these issues.

Design/methodology/approach

First, the weight estimation model of the criteria is developed to find the dynamic change and the inconsistency of decision makers, which is based on the objects of weight stability and the consistency measured by the distance between scores of each criterion and the integration. Following that, scores of alternatives given by each decision maker are modified according to the requirement of stability and consistency of the decision-making. In addition, the weight of decision makers is deduced based on the self-consistency and group's similarity that measured by grey close relationship. In the last, the score of alternatives can be modified according to the weight of the decision maker and criteria, and then, alternatives can be ranked via the final score.

Findings

The self-adaptation evaluation method is suggested in real time decision-making environment.

Originality/value

Its application step and feasibility is showed via a real decision-making problem.

Details

Grey Systems: Theory and Application, vol. 3 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/GS-03-2013-0004
ISSN: 2043-9377

Keywords

  • Group decision-making
  • Grey close relationship
  • Modification
  • Multiple criteria
  • Real time
  • Self-adaptation

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Book part
Publication date: 25 July 2008

Pushing the boundaries: A review and extension of the psychological dynamics of intergenerational conflict in organizational contexts

Leigh Plunkett Tost, Morela Hernandez and Kimberly A. Wade-Benzoni

We review previous research on intergenerational conflict, focusing on the practical implications of this research for organizational leaders. We explain how the…

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Abstract

We review previous research on intergenerational conflict, focusing on the practical implications of this research for organizational leaders. We explain how the interaction between the interpersonal and intertemporal dimensions of intergenerational decisions creates the unique psychology of intergenerational decision-making behavior. In addition, we review the boundary conditions that have characterized much of the previous research in this area, and we examine the potential effects of loosening these constraints. Our proposals for future research include examination of the effect of intra-generational decision making on intergenerational beneficence, consideration of the role of third parties and linkage issues, investigation of the effects of intergenerational communications and negotiation when generations can interact, examination of the role of social power in influencing intergenerational interactions, investigation of the interaction between temporal construal and immortality striving, and exploration of the ways in which present decision makers detect and define the intergenerational dilemmas in their social environments.

Details

Research in Personnel and Human Resources Management
Type: Book
DOI: https://doi.org/10.1016/S0742-7301(08)27003-9
ISBN: 978-1-84855-004-9

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Article
Publication date: 17 June 2020

Individualism-collectivism cultural differences in performance feedback theory

Mooweon Rhee, Valerie Alexandra and K. Skylar Powell

Performance feedback theory (PFT) has informed analyses in numerous national contexts and has been used to explain various business and management activities of firms…

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Abstract

Purpose

Performance feedback theory (PFT) has informed analyses in numerous national contexts and has been used to explain various business and management activities of firms. Stemming from behavioral theory and grounded in a cognitive perspective, which views organizational actions as being the results of decisions produced by groups of individual decision-makers, PFT research has mostly assumed the universal nature of cognition and decision-making processes. However, PFT also presumes that individual decision-makers bring with them different backgrounds and experiences. Hence, this paper offers propositions on how cultural differences in individualism-collectivism influence the major components of PFT, including the formation and revision of performance goals (aspiration levels), and search behaviors and risk preferences in response to gaps between goals and actual performance. Implications for future research and practice are discussed.

Design/methodology/approach

This paper offers theoretical propositions for the above purpose.

Findings

This is not an empirical analysis.

Originality/value

By integrating the individualism-collectivism differences framework into the PFT model, the authors answer previous calls to integrate concepts and frameworks from other theories into PFT while considering the role of cultural differences in aspiration-consequence relationships. Additionally, much of PFT research has focused on outcomes, while actual internal processes have remained unobserved. By focusing on how cultural differences influence various PFT processes, this conceptual analysis sheds light on the unobserved bounds of decision-makers' cognitions.

Details

Cross Cultural & Strategic Management, vol. 27 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/CCSM-05-2019-0100
ISSN: 2059-5794

Keywords

  • Performance feedback theory
  • Individualism-collectivism
  • Cross-cultural strategic management
  • Cognitive processes

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Article
Publication date: 20 April 2020

International experience, commitment, distribution adaptation and performance: a study of Ghanaian firms in B2B export markets

Gloria Sraha, Revti Raman Sharma, Dave Crick and James M. Crick

This study aims to contribute to the existing understanding of export practices in sub-Saharan African firms with a contextual focus on Ghanaian exporters operating in…

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Abstract

Purpose

This study aims to contribute to the existing understanding of export practices in sub-Saharan African firms with a contextual focus on Ghanaian exporters operating in business-to-business (B2B) markets. Underpinned by resource-based theory and its association with the relational view, it examines how the interplay between various decision makers’ international experience, export commitment and distribution adaptation decisions influence firms’ performance.

Design/methodology/approach

The study uses a mixed methods approach, using survey data from 116 internationalising Ghanaian businesses across three sectors, supplemented with qualitative insights from 18 follow-up interviews.

Findings

The study establishes a full mediation effect of export commitment on the association between international experience and export performance; also, the moderating effect of distribution adaptation on export commitment – performance relationships. Unique insights are provided into the perceived role of trustworthy, intermediaries as “stakeholders” that add to a respective firm’s resource base; that is, in building capabilities in overseas markets and informing evolving business model decisions to overcome potential export barriers.

Originality/value

The insights from sub-Saharan African firms provide contextual value given the relatively under-represented existing research from the region. Original insights highlight ways in which decision makers build capabilities and that they do not always follow a forward moving internationalisation process, so use different measures of performance regarding B2B product-market ventures over time.

Details

Journal of Business & Industrial Marketing, vol. 35 no. 11
Type: Research Article
DOI: https://doi.org/10.1108/JBIM-05-2019-0197
ISSN: 0885-8624

Keywords

  • International experience
  • Export commitment
  • Distribution adaptation
  • Export performance
  • Ghana

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Article
Publication date: 11 November 2019

Stressed decision makers and use of decision aids: a literature review and conceptual model

Monica Adya and Gloria Phillips-Wren

Decision making is inherently stressful since the decision maker must choose between potentially conflicting alternatives with unique hazards and uncertain outcomes…

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Abstract

Purpose

Decision making is inherently stressful since the decision maker must choose between potentially conflicting alternatives with unique hazards and uncertain outcomes. Whereas decision aids such as decision support systems (DSS) can be beneficial in stressful scenarios, decision makers sometimes misuse them during decision making, leading to suboptimal outcomes. The purpose of this paper is to investigate the relationship between stress, decision making and decision aid use.

Design/methodology/approach

The authors conduct an extensive multi-disciplinary review of decision making and DSS use through the lens of stress and examine how stress, as perceived by decision makers, impacts their use or misuse of DSS even when such aids can improve decision quality. Research questions examine underlying sources of stress in managerial decision making that influence decision quality, relationships between a decision maker’s perception of stress, DSS use/misuse, and decision quality, and implications for research and practice on DSS design and capabilities.

Findings

The study presents a conceptual model that provides an integrative behavioral view of the impact of a decision maker’s perceived stress on their use of a DSS and the quality of their decisions. The authors identify critical knowledge gaps and propose a research agenda to improve decision quality and use of DSS by considering a decision maker’s perceived stress.

Originality/value

This study provides a previously unexplored view of DSS use and misuse as shaped by the decision and job stress experienced by decision makers. Through the application of four theories, the review and its findings highlight key design principles that can mitigate the negative effects of stressors on DSS use.

Details

Information Technology & People, vol. 33 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/ITP-04-2019-0194
ISSN: 0959-3845

Keywords

  • Decision making
  • Behaviour change
  • Guidance
  • Decision support
  • Stress
  • Work performance
  • Restrictiveness
  • Automation bias

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Article
Publication date: 1 February 2016

Multi-stage group risk decision making with grey numbers based on grey target and prospect theory

Shuli Yan and Sifeng Liu

With respect to multi-stage group risk decision-making problems in which all the attribute values take the form of grey number, and the weights of stages and decision…

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Abstract

Purpose

With respect to multi-stage group risk decision-making problems in which all the attribute values take the form of grey number, and the weights of stages and decision makers are unknown, the purpose of this paper is to propose a new decision-making method based on grey target and prospect theory.

Design/methodology/approach

First, the sequencing and distance between two grey numbers are introduced. Then, a linear operator with the features of the “rewarding good and punishing bad” is presented based on the grey target given by decision maker, and the prospect value function of each attribute based on the zero reference point is defined. Next, weight models of stages and decision makers are suggested, which are based on restriction of stage fluctuation, the maximum differences of alternatives and the maximum entropy theory. Furthermore, the information of alternatives is aggregated by WA operator, the alternatives are selected by their prospect values.

Findings

The comprehensive cumulative prospect values are finally aggregated by WA operator, alternatives are selected or not are judged by the sign of the comprehensive prospect theory, if the prospect value of alternative is negative, the corresponding alternative misses the group decision makers’ grey target, on the contrary, if the prospect value of alternative is positive, the corresponding alternative is dropped into the group decision makers’ grey target, the alternative with positive prospect value whose value is the maximum is selected.

Originality/value

Compared with the traditional decision-making methods using expected utility theory which suppose the decision makers are all completely rational, the proposed method is based on irrational which is more in line with the decision maker’s psychology. And this method considers the decision maker’s psychological expectation values about every attribute, different satisfactory grey target about attributes will directly affect decision-making result.

Details

Grey Systems: Theory and Application, vol. 6 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/GS-09-2015-0062
ISSN: 2043-9377

Keywords

  • Decision making
  • Grey numbers
  • Prospect theory
  • Grey models
  • Operations
  • Multi-stage group risk
  • Grey target

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Article
Publication date: 23 January 2009

Application of Taguchi loss functions for supplier selection

Sharon Ordoobadi

This paper seeks to provide a tool for decision makers to make more informed decisions regarding their outsourcing decisions and selection of the appropriate supplier.

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Abstract

Purpose

This paper seeks to provide a tool for decision makers to make more informed decisions regarding their outsourcing decisions and selection of the appropriate supplier.

Design/methodology/approach

The method uses the Taguchi loss function for the inclusion of intangibles in the evaluation and selection of suppliers. Intangibles are defined as factors that have an impact on the selection of an appropriate supplier but are not easily quantified to be included in the financial evaluation. These intangibles are classified as the benefits and risks of using a supplier to perform the outsourcing function. A decision maker has certain expectations regarding these intangibles and a loss occurs when a supplier's performance does not meet the decision maker's expectations. The Taguchi loss function has been selected as a means of measuring the loss. The decision maker defines the target value and the specification limits for each benefit and risk category. The weighted loss scores are calculated where the weights are the importance ratings assigned to benefit/risk categories by the decision maker. Based on this analysis each supplier will receive a weighted loss score for all the pertinent benefit categories and one weighted loss score for all the risk categories. To achieve a single measure, the aforementioned weighted loss scores are combined to determine a single aggregate loss score for each supplier, which is then used to rank them. The supplier who receives the highest ranking (minimum loss score) will be selected to perform the outsourcing function.

Findings

The procedure proposed here can help companies to identify the best supplier to perform an outsourcing function.

Originality/value

The paper presents a phased decision model that begins with economic evaluation and then uses Taguchi functions to measure the impact of intangibles.

Details

Supply Chain Management: An International Journal, vol. 14 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/13598540910927278
ISSN: 1359-8546

Keywords

  • Intangible assets
  • Taguchi methods
  • Outsourcing
  • Supplier evaluation

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