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Article
Publication date: 15 February 2021

Arosha S. Adikaram and Pavithra Kailasapathy

The decision-making styles of human resource professionals (HRPs) in resolving complaints of sexual harassment are extremely important as they form the backbone of…

Abstract

Purpose

The decision-making styles of human resource professionals (HRPs) in resolving complaints of sexual harassment are extremely important as they form the backbone of effectiveness in the resolution of a complaint. The purpose of this paper is to explore these decision-making styles and gauge their effectiveness in resolving such complaints.

Design/methodology/approach

Employing a qualitative research approach, semi-structured interviews were conducted with 35 HRPs of 30 companies in Sri Lanka.

Findings

We found eight decision-making styles used by HRPs in resolving complaints of sexual harassment: (1) analytical, (2) behavioural, (3) directive, (4) conceptual, (5) avoidant, (6) dependent, (7) intuitive and judgemental, and (8) manipulative and persuasive. HRPs were found to generally adopt combinations of these styles, with one or two styles being dominant while one or two were used as back-up styles. In resolving complaints of sexual harassment, certain combinations of these styles were found to be more effective than others because they led to procedural, distributive and interactional justice.

Practical implications

The implications of these findings for self-reflection and in training for the HRPs are also discussed.

Originality/value

The findings of this study assist us in understanding how and why HRPs make different decisions when resolving seemingly similar complaints and the effectiveness of such decisions.

Details

Employee Relations: The International Journal, vol. 43 no. 5
Type: Research Article
ISSN: 0142-5455

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Article
Publication date: 7 March 2008

Richard J. Eberlin and B. Charles Tatum

The purpose of this paper is to show that participants read vignettes in which managers were assigned different roles. The vignettes depicted managers with two leadership…

Abstract

Purpose

The purpose of this paper is to show that participants read vignettes in which managers were assigned different roles. The vignettes depicted managers with two leadership styles (transformational/transactional) and two decision‐making approaches (comprehensive/restrictive). The managers were then rated on patterns of organizational justice (social/ structural). Leadership and decision‐making styles affected different forms of justice.

Design/methodology/approach

Participants rated performance‐evaluation vignettes depicting leadership style, decision‐making approach, and organizational justice patterns on the part of hypothetical managers/leaders.

Findings

Managers portrayed as transformational leaders were rated high on social justice, whereas leaders rated as transactional were high on structural justice. Managers portrayed as restricted in their decision‐making approach were rated lower on social justice compared with managers who used a more comprehensive decision style. Justice ratings were significantly influenced by leadership style and decision

Practical implications

It is suggested that an increased awareness regarding organizational justice is imperative for all decision and leadership styles, and that social justice can occur in brief but powerful encounters that can be executed by any manager or leader.

Originality/value

If organizations, managers, and leaders attend to justice issues, they will foster healthier and more productive workplace environments that extend beyond immediate performance indicators (e.g. budget, quarterly profits, sales and revenue). A focus on organizational justice will create long‐term performance cultures (by fostering employee development, extending genuine regard for employee contributions and wellbeing, and leveraging employee commitment), and lead companies to sustainability.

Details

Management Decision, vol. 46 no. 2
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 14 September 2012

Ismail Hussein Amzat and Datuk Abdul Rahman Idris

The purpose of this paper is to discuss the effect of management and decision‐making styles on the job satisfaction of academic staff in a Malaysian Research University.

Abstract

Purpose

The purpose of this paper is to discuss the effect of management and decision‐making styles on the job satisfaction of academic staff in a Malaysian Research University.

Design/methodology/approach

The sample consisted of 218 respondents. The instruments used in the study were the Teacher Job Satisfaction Questionnaire and the Decision Style Inventory. Structural Equation Modelling (SEM) was used to determine the influence of decision‐making style and management style on the job satisfaction.

Findings

The findings showed that the research university had adopted an analytical decision‐making style. The hygiene factors were the predictors of job satisfaction as perceived by the academic staff at the research university in Malaysia.

Research limitations/implications

This research selected a top Malaysian research university and small samples were selected from the whole population under consideration, thus, the findings can be generalized as similar to other research universities. In addition, the university management determines the decision‐making style, and the job satisfaction of the academic staff is affected by the decision‐making style of the university.

Originality/value

A contribution is made to the literature as the research reinforces the view that the management style and decision‐making style can predict or affect the job satisfaction of the academic staff.

Details

International Journal of Educational Management, vol. 26 no. 7
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 9 May 2016

Francis C. Uzonwanne

The purpose of this study is to fill the gap by investigating the relationship between age and other demographics on decision-making and leadership styles of executives in…

Abstract

Purpose

The purpose of this study is to fill the gap by investigating the relationship between age and other demographics on decision-making and leadership styles of executives in the non-profit sector.

Design/methodology/approach

This study is a quantitative research using correlation analysis and analysis of variance. The quantitative approach establishes facts, makes predictions and tests stated hypothesis and used the Pearson correlation coefficient, the ANOVA and the two-way analysis of variance. This study used surveys to collect data.

Findings

H1 states that there will be no significant difference in the decision-making models used among non-profit organizational leaders (rational, intuitive, dependent, spontaneous and avoidant) based on demographic variables: gender and age. H2 states that there will be no significant difference in the leadership style used among non-profit organizational executives (selling, telling, delegating and participating) and different dimensions of demographic variables: gender and age.

Research limitations/implications

This study explored the relationship between the demographics, age and gender and the decision-making models (rational, intuitive, dependent, spontaneous and avoidant) and leadership styles (selling, telling, delegating and participating) of executives in non-profit organizations. The age of the executives also showed to be important factors that influenced executive’s leadership styles and decision-making models as well.

Practical implications

Rational decision-making as reflected to in this study has been used by older, possibly more experienced non-profit executives. This model is favorable towards making decisions on complicated issues. The final choice rational decision-makers select will maximize the outcome; it is assumed that the decision-maker will choose the alternative that rates the highest and get the maximum benefits (Robbins and Decenzo, 2003, pp. 141-142). The researcher suggests that non-profit executives, especially the younger executives, should attend management and leadership conferences that focus on rational decision-making models as concerns business strategies and making the best choices based on possible alternatives.

Social implications

Rational decision-making as reflected to in this study has been used by older, possibly more experienced non-profit executives. This model is favorable towards making decisions on complicated issues. The final choice rational decision-makers select will maximize the outcome; it is assumed that the decision-maker will choose the alternative that rates the highest and get the maximum benefits (Robbins and Decenzo, 2003, pp. 141-142). The researcher suggests that non-profit executives, especially the younger executives, should attend management and leadership conferences that focus on rational decision-making models as concerns business strategies and making the best choices based on possible alternatives.

Originality/value

This is an original piece of research that contributes to the literature on leadership style.

Details

International Journal of Organizational Analysis, vol. 24 no. 2
Type: Research Article
ISSN: 1934-8835

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Article
Publication date: 14 November 2016

Sunhee Seo and Sunjin Moon

The purpose of this study is to segment consumers according to their decision-making styles in the context of social commerce. Additionally, the differences among consumer…

Abstract

Purpose

The purpose of this study is to segment consumers according to their decision-making styles in the context of social commerce. Additionally, the differences among consumer segments in consumer innovativeness, perceived risk, satisfaction and demographic characteristics are evaluated.

Design/methodology/approach

A total of 384 respondents who shopped for restaurant deals through social commerce participated in this study through an online survey. Two-step cluster analyses were used to segment social commerce consumers into groups, using their decision-making styles.

Findings

The results showed three types of social commerce consumers of restaurant deals: innovative brand-preferring consumers; realistic consumers; and passive consumers. Innovative brand-preferring consumers chose specific brands and showed the most innovativeness, while realistic consumers and passive consumers were price-conscious and far more cautious in purchasing restaurant deals using social commerce. Passive consumers were, in addition, confused by overchoice. All three consumer groups perceived higher risks to privacy in purchases using social commerce. Passive consumers were especially aware of the risk, while the innovative brand-preferring consumers and the realistic consumers were less concerned about risk. Consumers were especially likely to perceive economic risk, performance risk, social risk, psychological risk, privacy risk and time risk. Innovative brand-preferring consumers were more likely to be innovative and showed a higher level of satisfaction, while passive consumers showed the lowest satisfaction and the least innovativeness.

Research limitations/implications

This study provides additional insights on consumer decision-making styles in the context of social commerce in Korea.

Practical implications

Consumer decision-making styles can help restaurant managers to develop deals tailored to specific types of consumers, as well as create customized products and services.

Originality/value

This study is one of the very few attempts to investigate consumer decision-making styles in social commerce for restaurant deals, so it contributes to the literature on social commerce in the hospitality industry. This study shows that consumer decision-making styles are important in understanding the behavior of social commerce consumers.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 11
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 12 June 2017

Pooja Choudhary and Amit Gangotia

The purpose of this paper is to examine the association of gender and travel decision-making style of generation Y (Gen Y) – recreational, price conscious, impulsive…

Abstract

Purpose

The purpose of this paper is to examine the association of gender and travel decision-making style of generation Y (Gen Y) – recreational, price conscious, impulsive, perfectionist, high quality, novelty seeker, habitual, confused by over-choice – to the use of social networking sites (SNS) for travel information share. The study focuses on purchase decision pattern of young travelers by examining the travel decision-making styles.

Design/methodology/approach

The author has adopted the quantitative approach for the fulfillment of the objectives of the study. The exploratory method is used to get a better understanding of different concepts used in the study, Social Networking Sites and Decision-Making Style and Gen Y, and the primary information is collected from the structured questionnaire. Using travel decision-making style and gender as grouping variables, different tests were performed to test the hypothesis and to understand the influence of different travel decision-making style and gender on travel information share on SNS.

Findings

The present study identifies the existing seven travel decision-making styles of Gen Y, which are Confused by over-choice, Habitual, Novelty seeker, Price conscious, Perfectionist high-quality conscious, Recreational and Impulsive. The results of the study reflect that confused by over-choice, habitual, perfectionist, price conscious travel dimensions have an association with SNS for travel information share. In addition, gender also has an association with usages of SNS for travel information share.

Research limitations/implications

This study has only used consumer typology approach to study decision-making styles, whereas other variables like personality and attitude can be further studied. Second, the study is limited by the spatiotemporal limitation, as the study is just restricted to one geographical area and time, and generalizations can vary with the change in spatiotemporal features in the study.

Practical implications

The findings of the study imply that Gen Y is an important travel market segment, and to cater this segment, SNS can be used as an effective marketing tool. The study of various segments in different groups will help in understanding the market more clearly and using SNS more effectively. In addition, finding association of travel decision-making style with SNS helps in forming effective and innovative marketing strategies.

Originality/value

India is a developing country where many market segments are still unexplored and Gen Y is being one of them. The study was conducted, keeping in mind the need of tourism industry. The study explores the tourism market segment of Gen Y by identifying the decision-making style and also identifies the association of different decision-making style with Gen Y information-sharing behavior on social networking site.

Details

Journal of Hospitality and Tourism Technology, vol. 8 no. 2
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 1 December 1998

Darwish A. Yousef

This study focuses primarily on exploring the role of organizational culture and level of technology used in the organization as predictors of decision‐making styles in a…

Abstract

This study focuses primarily on exploring the role of organizational culture and level of technology used in the organization as predictors of decision‐making styles in a non‐western country, the United Arab Emirates. Results suggest that organizational culture, and level of technology used in the organization in addition to decision‐maker’s education and management levels are good predictors of decision‐making styles in such an environment. Results also indicate that a tendency towards the participative style prevails among Arab, young, middle management and highly educated managers.

Details

Leadership & Organization Development Journal, vol. 19 no. 7
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 1 March 2005

David P. Spicer and Eugene Sadler‐Smith

To examine the psychometric properties and construct validity of the general decision making style (GDMS) questionnaire in two UK samples.Design/methodology/approach – The…

Abstract

Purpose

To examine the psychometric properties and construct validity of the general decision making style (GDMS) questionnaire in two UK samples.Design/methodology/approach – The GDMS takes the form of a self‐report questionnaire which identifies five decision making styles: rational, intuitive, dependent, avoidant, and spontaneous. It was administered to samples of business studies undergraduates in two UK business schools. Analyses included scale reliabilities, test‐re‐test reliability, and both exploratory and confirmatory factor analyses.Findings – The instrument's internal and temporal consistencies were generally sound. Consistent with earlier studies, analyses undertaken on the two samples independently were generally supportive of a five factor model of decision making style. No relationships with gender or year of study were observed.Research limitations/implications – Whilst generally supportive of the GDMS, results suggest that further validation work is required. This could include consideration of the relationships between the GDMS and other measures of cognitive/personality style.Practical implications – The managerial implications of the strengths of and relationships between the different decision making styles observed are discussed.Originality/value – The paper fulfils a stated requirement for further validation study of the GDMS instrument.

Details

Journal of Managerial Psychology, vol. 20 no. 2
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 2 November 2010

Li Baoku, Zhai Cuixia and Bao Weimin

This paper aims to determine Chinese peasant consumers' decision‐making styles.

Abstract

Purpose

This paper aims to determine Chinese peasant consumers' decision‐making styles.

Design/methodology/approach

The paper reflects on the psychological orientation and decision‐making styles of peasants' purchase of durable appliances. This has the dual character of purchase behavior by the study on factor analysis from a view of peasants' consumption psychology. The consumer style inventory (CSI) was administered in January 2009 to 5,827 peasants in 656 villages in 14 provinces which were selected randomly in China. Both an exploratory factor analysis and a confirmatory factor analysis are adopted to validate the CSI inventory. This results in a 25‐item and eight‐factor solution.

Findings

Findings indicate that three consumer segments are formed: confused by over choice peasant consumer; fashion and impulsive peasant consumer; and perfect peasant consumer. The income effect on a farmer's purchasing has a threshold, while income does not reach the limit, income does not have an obvious effect on the decision‐making styles of peasants' purchasing on durable appliances, the category of consumer styles depends on the “individual” factor of peasants' consumption psychology, and their consumption behavior characteristics depend on the grade of psychological orientation and decision‐making styles of the consumer.

Practical implications

The marketing mix of an enterprise should recognize the potential differences of psychology of the peasant consumer. Enterprises should adopt positive marketing strategies in pricing to induce and inspire consumer motivation and behavior, so that enterprises can positively interact with rural consumers and achieve optimal allocation of marketing resources.

Originality/value

This paper decribes the decision‐making styles of Chinese peasant consumers based on their purchasing behavior with regard to consumer and consumption psychology. The effect of annual average income and income source of the family on the consumers' decision‐making styles is not obvious, but the number of people in a family has some effect on consumers' decision‐making styles.

Details

Journal of Consumer Marketing, vol. 27 no. 7
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 12 March 2019

C. Muhammad Siddique and Hinna Fatima Siddique

This paper aims to examine managerial decision-making approaches, their antecedents and consequences in the Arabian Gulf context. Using recent survey data, the study…

Abstract

Purpose

This paper aims to examine managerial decision-making approaches, their antecedents and consequences in the Arabian Gulf context. Using recent survey data, the study offers a critical assessment of prevailing myths about decision-making styles in the Arabian Gulf.

Design/methodology/approach

Survey data were collected from a sample of 432 managers working in public and private sector companies in the United Arab Emirates (UAE). A combination of statistical techniques including confirmatory factor analysis (CFA) and hierarchical regression analysis was used to test research hypotheses.

Findings

The findings of this study question the myth that UAE or Gulf managers mostly pursue consultative and participative styles of management. Most UAE managers continue to practice an autocratic and a pseudo-consultative style of decision-making, undermining the value of employee input in the decision-making process. The data revealed a strong negative relationship between autocratic management style and a range of personal and organizational outcomes such as job satisfaction, organizational commitment, organizational citizenship behavior, performance and innovative human resource management practices pertaining to work-family life balance and diversity programs. Most employees perceived autocratic management style as a major source of job stress, absenteeism and turnover. Socio-demographic characteristics of managers and their work organizations, considered as antecedents of decision-making styles, played a limited role in shaping decision-making approaches or their consequences. Globalization and associated socio-cultural changes that UAE and other Gulf region countries have experienced over the past two decades seem to have only a marginal impact on decision-making styles.

Research limitations/implications

Use of perceptual survey data places some constraints on the generalizability of our findings. Future research may address this issue with multiple data sources including an in-depth case study.

Practical implications

The findings of this research should be of special interest to both domestic and multinational companies in seeking alignment of their management approaches with the emerging competitive business environment in UAE and other Gulf countries. Theoretically, the paper documents the value of the continuum theory of managerial behavior in UAE and the Arabian Gulf context.

Originality/value

The study represents a first major effort to develop and test a comprehensive conceptual model of antecedents and consequences of managerial decision-making styles in UAE, which may be extended to other countries in the Arabian Gulf region. The value-added contribution of the study may be seen in its critical analysis of prevailing beliefs and assumptions about management practices in the Arabian Gulf.

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