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Article
Publication date: 1 April 1992

Debra Butterworth

Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and…

Abstract

Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources.

Details

Managing Service Quality: An International Journal, vol. 2 no. 4
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 1 January 2000

Debra M. Amidon and Darius Mahdjoubi

To migrate from traditional business planning, which confines itself to analyzing the current situation, to planning an innovation strategy, which incorporates innovation…

Abstract

To migrate from traditional business planning, which confines itself to analyzing the current situation, to planning an innovation strategy, which incorporates innovation and uncertainty, you need more than a map—you need an atlas.

Details

Handbook of Business Strategy, vol. 1 no. 1
Type: Research Article
ISSN: 1077-5730

Article
Publication date: 1 June 1998

Debra M. Amidon

This paper argues that the foundation for a new economic order has been laid. It is one that rests on the value of human potential and how it might be systematically…

1915

Abstract

This paper argues that the foundation for a new economic order has been laid. It is one that rests on the value of human potential and how it might be systematically leveraged for the benefit of mankind. The challenge is to determine the integral linkage between human potential and economic performance. This will be accomplished by creating a worldwide innovation vision and culture, supported by innovation tools, techniques and metrics.

Details

Journal of Knowledge Management, vol. 2 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Content available
Article
Publication date: 1 June 2001

Debra Adams

310

Abstract

Details

International Journal of Contemporary Hospitality Management, vol. 13 no. 3
Type: Research Article
ISSN: 0959-6119

Article
Publication date: 1 January 1998

David J. Skyrme and Debra M. Amidon

Anyone can argue that great knowledge management benefits the business. But how do you measure the results?

1192

Abstract

Anyone can argue that great knowledge management benefits the business. But how do you measure the results?

Details

Journal of Business Strategy, vol. 19 no. 1
Type: Research Article
ISSN: 0275-6668

Article
Publication date: 1 March 1997

Karl M. Wiig

Leaders of successful organizations are consistently searching for better ways to improve performance and results. Frequent disappointments with past management…

24913

Abstract

Leaders of successful organizations are consistently searching for better ways to improve performance and results. Frequent disappointments with past management initiatives have motivated managers to gain new understandings into the underlying, but complex mechanisms ‐ such as knowledge ‐ which govern an enterprise’s effectiveness. Knowledge Management, far from being a management “fad”, is broad, multi‐dimensional and covers most aspects of the enterprise’s activities. To be competitive and successful, experience shows that enterprises must create and sustain a balanced intellectual capital portfolio. They need to set broad priorities and integrate the goals of managing intellectual capital and the corresponding effective knowledge processes. This requires systematic Knowledge Management. With knowledge as the major driving force behind the “economics of ideas”, we can expect that the emphasis on knowledge creation, development, organization and leverage will continue to be the prime focus for improving society.

Details

Journal of Knowledge Management, vol. 1 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 1 March 1997

Syed Z. Shariq

Society is entering into an era where the future essentially will be determined by people’s ability to wisely use knowledge, a precious global resource that is the…

5503

Abstract

Society is entering into an era where the future essentially will be determined by people’s ability to wisely use knowledge, a precious global resource that is the embodiment of human intellectual capital and technology. As people begin to expand their understanding of knowledge as an essential asset, they are realizing that in many ways the future is limited only by imagination and the ability to leverage the human mind. As knowledge increasingly becomes the key strategic resource of the future the need to develop comprehensive understanding of knowledge processes for the creation, transfer and deployment of this unique asset are becoming critical. Educational institutions and training organizations and businesses and knowledge‐based organizations in the public sector are in need of an integrative discipline for studying, researching and learning about the knowledge assets ‐ human intellectual capital and technology. An international society of knowledge professionals is proposed which can provide the necessary focus for fostering collaboration among the best minds and organizations on study, research and learning dedicated to the underlying disciplines and their integrative evolution into the emergence of Knowledge Management as a new discipline.

Details

Journal of Knowledge Management, vol. 1 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 16 May 2019

Debra J. Enzenbacher

This exploratory research opens a new avenue of tourism destination enquiry for Dhofar Governorate, Oman. It examines the relationship between the food tourism landscape…

Abstract

Purpose

This exploratory research opens a new avenue of tourism destination enquiry for Dhofar Governorate, Oman. It examines the relationship between the food tourism landscape in the country’s southernmost region and the Government’s stated economic development goals. Tourism is a new industry here and in need of sustainable development. The purpose of this paper is to identify how the natural and human resources of the region may be harnessed to expand food tourism pathways and achieve sustainable economic development e.g. maximising stakeholder benefits.

Design/methodology/approach

The literature review highlights many new developments in food tourism for this baseline study. Qualitative and quantitative (i.e. mixed) methods are used including a case study, a pilot survey of key Government stakeholders in Oman’s Ministry of Tourism, food factory tours and interviews with their executives in Dhofar, direct and participant observation at food establishments and events, visits to popular roadside and market food stalls in Salalah and tourism trend analysis.

Findings

Some recent trends in food tourism elsewhere may be adapted in Salalah and spark interest in the food culture and heritage of Dhofar. This, in turn, may bring multiple benefits to the destination’s stakeholders. The governorate’s environment yields a rich variety of agricultural and other food products that may be used to provide new forms of food tourism and increase the region’s appeal to tourists beyond the Khareef season. Further possible benefits include safeguarding local food knowledge, production, culture and heritage, developing SMEs, creating new jobs and increasing visitor stay and spend.

Research limitations/implications

The study is conducted solely in English, whereas Arabic is the mother tongue in Oman. Dhofar is the country’s largest governorate occupying a vast area, not all of which is covered by the study. More data are needed to inform tourism development, policymaking and planning in Dhofar.

Practical implications

Improving tourism’s sustainability profile, creating successful food tourism products and services and achieving Dhofar’s economic development goals require concerted effort. All are in the best interest of the tourism stakeholders concerned.

Social implications

This paper provides a foundation for future research on this topic. It highlights the importance of placing food tourism development on a sustainable footing to protect and preserve Dhofar’s unique food culture, heritage, traditions and environment, extend the main tourism season and maximise benefits to stakeholders.

Originality/value

Recent trends in food tourism are investigated to gauge their applicability in this dynamic region of Oman. Ideas are presented demonstrating possible food tourism pathways to sustainable economic development that benefit a wide range of stakeholders e.g. food tours, food factory tours and shops, food festivals and cookery-school holidays and/or classes.

Details

British Food Journal, vol. 122 no. 6
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 1 March 1999

Tom Freeman

Innovation is the core competency of the industry research consortium. The ability to capture the tacit or fugitive knowledge of participants and apply it to a business…

1094

Abstract

Innovation is the core competency of the industry research consortium. The ability to capture the tacit or fugitive knowledge of participants and apply it to a business issue to create an implementable solution is the practical application. The cost management systems (CMS) program of the Consortium for Advanced Manufacturing ‐ International (CAM‐I) is currently exploring innovation as a research project. The first step was the use of Debra Amidon’s innovation assessment to evaluate the innovation capacity of the CMS program. This article focuses on the results and learning from the assessment.

Details

Journal of Knowledge Management, vol. 3 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 1 April 2002

Debra F. Cannon

Continual quality improvement is crucial to competitive success. A systems approach is vital in encompassing every segment of the hospitality organization in striving for…

4199

Abstract

Continual quality improvement is crucial to competitive success. A systems approach is vital in encompassing every segment of the hospitality organization in striving for service quality. The focus of this article is on employees as internal customers and the critical role this group plays in the delivery of quality results. The article will discuss the theoretical foundations for the concept of “internal customers.” Research will be reviewed that has linked service quality between internal and external customers. The necessity of integrating service to “internal customers” into an organization’s culture is also explained. Examples from leading hospitality companies are presented that reinforce the concept of “internal customer” from the pre‐hire stage to other career stages.

Details

Managing Service Quality: An International Journal, vol. 12 no. 2
Type: Research Article
ISSN: 0960-4529

Keywords

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