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A primary role of libraries is to organize, manage, and store collections of information and data resources. Librarians and information professionals, serving as facilitators in information seeking, access, and use, are primary gateways to such resources within libraries and information centers. Based on a solid philosophy of and commitment to cooperative information sharing and resource exchange, these professionals have the expertise to locate and access resources from diverse sources.

Discusses organisation, automation and performance measurement aspects of interlibrary loan department management, and developments in charging for and the preservation of ILL items. Highlights the problems of ILL in developing countries, and changes and developments in the rest of the world. Considers electronic document delivery systems, the effect of technological advances on libraries and the “Burgundy effect”.