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This article examines the various definitions accorded to the two key terms in records management ‐ the records and records management. Variations in their definition have lead to confusion which affects the formulation of theory to underpin the discipline. This problem is to be discussed in two separate parts. Part 1 discusses the changing definition of the ‘record’ as it evolves from an archives perspective, through a management perspective to an information technology perspective. These changes have lead to changes in the status of records. This is discussed as records as objects vs records as electronic objects. However, this is not a new issue. It was recognised by Jenkinson as early as 1922. The debate on the definition of records concludes that any new definition needs to take account of the component parts of a record: the information, the medium and the function. Part 2 will discuss the various definitions of records management.

The purpose of this article is to examine the potential of The Sarbanes‐Oxley Act on financial accounting systems in publicly‐held companies.

This article examines the Public Company Accounting Reform and Investor Protection Act 2002, commonly referred to as The Sarbanes‐Oxley Act, enacted by the US Congress in the wake of a series of business scandals in the USA. The focus is on the records management implications of the act.

The Sarbanes‐Oxley clearly has the potential to elevate the records management function to a new and higher level than it has ever enjoyed in the life of US business corporations. Future developments must be watched to see whether this proves to be the case.

This article will be helpful to those with more than just a passing interest in the significant happenings affecting records management in the USA.

Records management in the next millennium: the global perspective was the title of the 4th International Records Management Congress held in Edinburgh between 27 and 30 April 1998. More than one hundred delegates from four continents gathered at the Sheraton Grand Hotel to hear keynote addresses and papers from different parts of the world. But, as is usual at conferences, it was not only in the formal sessions that discussion raged about the challenges facing records and archives professionals as the year 2000 approaches. This report will highlight some of the key themes which emerged.

This is the second part of a two‐part article which examines the various definitions accorded to the two key terms in records management – the records and records management. Variations in their definition have lead to confusion which affects the formulation of theory to underpin the discipline. Having discussed the changing definition of a record in Part 1 in this part the authors discuss the various definitions of records management.

In the early industrial age which with high intensity of machine and labor, using financial measurement index was good enough to tie in company’s mechanization and philosophy of management and been in efficiency. But being comply with “New Economic age,” a new economic environment is full of knowledge and information, the enterprise competition had changed from tangible assets, plants to intangible innovation ability of knowledge. As recognizing the new tendency by enterprise, they value gradually the growth and influence from learning. Practice of organization learning not only needs firm structure and be in coordination with both hardware and software, but also needs an affect measurement model to offer enterprise to estimate learning performance. It’s a good instrument of financial performance measure mold in the past years, But it’s for measuring the past, couldn’t formulate enterprise trend to future, hard to estimate investment for future, such as development of products, organization learning, knowledge management etc, as which intangible assets and knowledge ability just the key factors of being win around competition environment in the future. In 1992, Kaplan and Norton brought up Balance Scorecard (BSC) on Harvard Business Review, as an instrument helping enterprise to measure performance, which is being considered to be a most influence management instrument. It added non‐financial index such as customer, internal process and learning growth besides traditional financial index, as offering enterprise an index to measure and manage intangible assets and intellectual property. As being aware of organization learning is hard to be ignored in the new economic age, this research is based on learning and growth of BSC, and citing one national material company try to let the most difficult measurement performance of organization learning, to be estimate through BSC, analyze of factor and individual case, to discuss the company how to make the related strategy and vision of organization learning to develop learning and growth of the structure of BSC, subject the matter of out put factors to be discussed, and measure the outcomes as a result of research. The research affect offers (1) the base implement procedure of carrying out BSC; (2) the reference of formulating measurement index while enterprise using BSC to estimate performance of organization learning; (3) the possibility bottleneck maybe forcing while carrying out BSC, to be an improvement or preventive for enterprise.

The purpose of this paper is to present the relationship between records management (RM) and accountable and efficient governance.

In this paper, the required framework and the prerequisites for planning and implementing an effective and efficient RM system are presented and a literature review and empirical studies are used to depict the interaction between good governance and RM.

The following conclusions are derived from the bibliographic data analysis. Specific training by RM professionals for recordkeeping is useful for public servants. All levels of the administrative chain should be trained and involved in RM processes. Good governance, information security and RM are all deeply connected. The tendency of regarding archives only as cultural thesaurus or valuable historical resources and not also as products and assets of their originating organizations has to be abandoned. Electronic RM and preservation is a complex matter that requires interdisciplinary action in order to be resolved. Technology and computers are not the panacea of records keeping and information management problems in governmental institutions. Institutional capacity and top‐level support are two elements, plus technology that enhances change management, work flow, standardization and interoperability.

Top management of the public (and private sector) has to be persuaded that there is cost reduction and effectiveness through the implementation of RMS. Public administration needs to turn to records and archives management professionals and involve them in the legislative, planning and operating work regarding the information management and its influence on good governance in public organizations.

Governments have to set and apply a comprehensive strategy for records and archives management, meaning the physical and intellectual control over all records created and held in public administration. Citizens should be always informed on their rights to access and use of governmental information. Only responsible and informed citizens can demand transparency and accountability by governments.

Through this work one can identify the major key issues and problems in planning and implementing a strategy for the creation and management of public records in governments. The most important goal is to raise awareness amongst all participants for emerging legal, fiscal and administrative issues involved with managing governmental information.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Sex has increasingly been constructed as a problem for men with learning disabilities. Research has focused on their vulnerability to abuse and their capacity to exploit. There are also the additional fears of their sexual activity leading to HIV infection or pregnancy. Notions of sexual rights and sexual pleasure are lost in such a discourse. This paper looks in detail at the actual experience of sex for men with learning disabilities, based on qualitative interviews. It paints a very uncomfortable picture, leading to the title question: is sex a good thing for men with learning disabilities?

A small group of pioneering founders led the creation and early evolution of the service research field. Decades later, this article shares timeless service wisdom from ten of those pioneering founders.

Bowen and Fisk specified three criteria by which to identify a pioneering founder. In total, 11 founders met the criteria (Bateson, Berry, Bitner, Brown, Chase, Edvardsson, Grönroos, Gummesson, Parasuraman, Schneider and Zeithaml) and were invited to join Bowen and Fisk – founders that also met the criteria as coauthors. Ten founders then answered a set of questions regarding their careers as service scholars and the state of the field.

Insightful reflections were provided by each of the ten pioneering founders. In addition, based on their synthesis of the reflections, Bowen and Fisk developed nine wisdom themes for service researchers to consider and to possibly act upon.

The service research field is in its fifth decade. This article offers a unique way to learn directly from the pioneering founders about the still-relevant history of the field, the founders' lives and contributions as service scholars and the founders' hopes and concerns for the service research field.