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The purpose of this paper is to identify and describe the most recent (or emerging) trends likely to have a major impact in shaping the future of tourism in Europe.

The methodology of this paper involved in-depth literature review of European Union policies, initiatives and programs. Also, semi-structured interviews were conducted with key individuals/organisations, mainly at a European level, but also including pertinent global and national tourism organisations. Moreover, an online survey was also conducted and circulated to a wide range of organisations from all 28 EU Member States. Nvivo was used to analyse the documents as well as to conduct a content and thematic analysis of the interviews.

This paper identifies five trends associated with the future of tourism in Europe. Those main trends are: evolving visitor demand; marketing; stakeholders and tourism governance; new technologies; and sustainable and responsible tourism.

This trends paper provides five useful recommendations for the future of tourism in Europe, including: sustainable tourism development, investment in technology, effective tourism governance, enhance Europe's overall destination brand and marketing strategy, and the need for new skills and training.

The visitor economy of Forks now clearly relies upon a niche form of tourism – as fans of The Twilight Saga are drawn to the setting and filming location of the films. The purpose of this study is to consider the process of diversification and subsequently present recommendations that could inform a future diversification strategy for Forks, in preparation for a post-film tourism scenario.

The research methods employed in this study have two interlinked but distinct elements. Firstly, the Twilight Effect in Forks (WA, USA) is considered as an illustrative case study to shed light on the issues facing a destination that has seen a tourism boom as a direct result of popular culture – The Twilight Saga Franchise. Secondly, a scenario thinking and planning approach is applied when considering the “long-view” future of tourism in Forks.

This article presents a post-film tourism future scenario for Forks; it suggests tourism diversification and a shift towards cultural heritage and wellness. Forks is well placed to afford such tourism experiences, as it offers unique cultural and natural characteristics; furthermore, these could be utilised to create and maintain a distinctive destination image. In doing so a more socially and environmentally sustainable industry can be established, one which supports the local community, including the Quileute tribe.

The article offers original discussions within the film-tourism literature with novel approaches to understanding the management and pre-planning opportunities for destinations that have become popular film tourism locations, with the application of a “Tourism Diversification Model”. The model is adapted from Ansoff Matrix and can be applied as a framework in future studies exploring destination diversification. The investigation of Forks as a post-film tourism case study alone is unique, and the discussions and findings presented are original.

The purpose of this study is to compare the patrons of chain home centers and patrons of small hardware stores.

A questionnaire was administered to individuals residing in two adjacent metropolitan areas located in the US Midwest. Respondents were contacted via telephone and were asked to respond to questions addressing their hardware store/home center preferences and shopping activity.

Respondents' assessments of the importance of eight attributes relating to shopping experience were not able to differentiate between patrons of small hardware stores and patrons of large home centers. Furthermore, the type of hardware retailer that individuals most commonly patronize does not appear to affect their assessments of various types of hardware retailers stores nor the amount of time respondents spent during a typical visit to their most patronized home center/hardware store. Finally, the only demographic difference noted involved income – respondents who shopped most often at large home centers were found to have a significantly higher income than those who shopped most often at small hardware stores.

The results of this study indicate that, at least for the issues examined, there appears to be relatively little difference between the individuals who patronize chain home centers and those who patronize small hardware stores. Consequently, individuals' choices of hardware retailer to patronize appears to be more complex than anticipated.

The growth of chains in hardware retailing has not received the same degree of attention as chain stores in other areas of retailing.

Unfortunately, the majority of studies examining business intelligence (BI) have focused on its exploitation in large firms. Often studies appear to assume that smaller firms have limited interest or capabilities in intelligence. The purpose of this paper is to redress this imbalance by extending the role of intelligence (intelligence management (IM)) to small and medium enterprises (SMEs).

Data from a sample of 650 SMEs are analysed using multivariate techniques.

The results of the data analysis suggest that entrepreneurial pro-activeness is dependent on IM and Knowledge management; but also that a model fit exists between the IM and the ability of SMEs to enact and sustain entrepreneurial opportunities. The authors also found that firm size is a determining factor in the effectiveness of IM.

This study seeks to extend prior research which alludes to the fact that the decision-making capabilities of firms can be substantially enhanced through the exploitation of BI capabilities among SMES, which traditionally have not considered intelligence as a key competitive competency.

This paper presents base‐line data about the incumbency or length of time spent in office by Australian vice‐chancellors who held appointments in the years 1963 to 1983. Principal findings of the analysis are that the average length of incumbency has declined from 13.6 years for 1963 to 8.0 years for 1983 vice‐chancellors, that the period 1983 to 1987 will witness an unprecedentedly high rate of turnover among vice‐chancellors, and that an increasing proportion of vice‐chancellors no longer regard their incumbency as their final full‐time professional appointment. The conclusions are related to apparent stratification and ranking among Australian universities in an emerging system of higher education which is becoming more complex.

While the conventional portrayed strategy formulation emphasizing rationality, analysis, and linearity, this paper reexamines the thinking about strategy from a sense‐making perspective. Utilizing the organization's dominant coalition as the focus of analysis and its shared mindset as the key frame for sense‐making, we highlight strategic thinking as planned change and as much more emotional and recursive as well as socially implemented than is usually conceived.

Relying on complex interdependencies between shoppers, retailers and owners, shopping centres are ideal for knowledge at management study. Retailers have been the forefront of data mining, but shopping centres have received little attention. Aspects of customer knowledge management for shopping centres are considered using analogies drawn from an exploratory questionnaire survey.

The purpose of this paper is to propose a three-staged approach to configuration change management that uses a combination of complexity analysis, data visualization, and algorithmic validation to assist in validating configuration changes.

In order to accomplish the above purpose, the authors conducted a review of existing configuration management practices. This was followed by an in-depth case study of the configuration management practices of a major automotive OEM. The primary means of data collection for the case study were interviews, ethnographic study, and document analysis. Based on the results of the case study, a set of support tools is proposed to assist in the configuration management process.

Through the case study, the authors identified that the OEM used a configuration management method that largely represented the rule-based reasoning methods identified in the literature review. In addition, many of the associated challenges are present, primarily, the difficulty in making changes to the rule system and evaluating the changes.

The primary limitation is that the case study was based on a single OEM. However, the results are in line with other practices identified in the literature review. Therefore, it is expected that the findings and recommendations should hold true in other applications.

A set of configuration management tools and associated requirements are identified and defined that could be used to assist companies in the automotive industry, and perhaps others, in managing their option changes as they continue to move towards full mass customization of products.

The proposed approach for configuration management has not been seen in any other organization. The value of this paper is in the effectiveness of the proposed approach in assisting in the configuration change management process.