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The purpose of this paper is to obtain a list of recommendations addressed by the information technology (IT) governance enablers in relation to IoT implementation. The reason behind this it is the lack of information about these instances which could the organizations to be more effective when implementing IoT.

The objectives will be obtained using the methodology – systematic literature review.

During the research, a list of recommendations was created on each IT governance enabler in relation to IoT implementation, showing the flaws that exist at the literature level for each enabler.

The state of art of this research is a creation of a list of recommendations according to IT governance enablers to be applied on an IoT implementation.

The purpose of this paper is to extend existing knowledge of 4D printing, in line with Khoo et al. (2015) who defined the production of 4D printing using a single material, and 4D printing of multiple materials. It is proposed that 4D printing can be achieved through the use of functionally graded materials (FGMs) that involve gradational mixing of materials and are produced using an additive manufacturing (AM) technique to achieve a single component.

The latest state-of-the-art literature was extensively reviewed, covering aspects of materials, processes, computer-aided design (CAD), applications and made recommendations for future work.

This paper clarifies that functionally graded additive manufacturing (FGAM) is defined as a single AM process that includes the gradational mixing of materials to fabricate freeform geometries with variable properties within one component. The paper also covers aspects of materials, processes, CAD, applications and makes recommendations for future work.

This paper examines the relationship between FGAM and 4D printing and defines FGAM as a single AM process involving gradational mixing of materials to fabricate freeform geometries with variable properties within one component. FGAM requires better computational tools for modelling, simulation and fabrication because current CAD systems are incapable of supporting the FGAM workflow.

It is also identified that other factors, such as strength, type of materials, etc., must be taken into account when selecting an appropriate process for FGAM. More research needs to be conducted on improving the performance of FGAM processes through extensive characterisation of FGMs to generate a comprehensive database and to develop a predictive model for proper process control. It is expected that future work will focus on both material characterisation as well as seamless FGAM control processes.

This paper examines the relationship between FGAM and 4D printing and defines FGAM as a single AM process that includes gradational mixing of materials to fabricate freeform geometries with variable properties within one component.

The purpose of this paper is to consolidate the state of the empirical research to date on the relationship between leadership and corporate responsibility.

The authors conduct a comprehensive, systematic and narrative review of all published quantitative studies that have examined the link between leadership and corporate responsibility broadly defined, and the authors put forward an integrative model encapsulating current knowledge in this domain.

The authors not only identify validated direct, indirect and moderating effects of leadership on corporate responsibility but also point to gaps in the literature that imply important directions for further research.

The authors aim to make the following contributions to both the leadership and the corporate responsibility literatures. First, the systematic and narrative review in and of itself provides an important consolidation of existing knowledge in both domains. Second, the authors confirm that the preponderance of empirical evidence supports that leadership matters to corporate responsibility efforts in organizations. Lastly, the review provides a comprehensive model of the relationship between leadership and corporate responsibility that has important implications for future research and theory building in this field.

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

The purpose of this study is to test the effects of satisfaction, satisfaction with service recovery (SSR) and switching costs (SC) on loyalty and positive word-of-mouth (PWOM) of bank customers in a service recovery context, taking into account the interaction among latent variables and the effects of contextual factors.

A theoretical model is proposed based on previous studies and tested using structural equation modeling technique and bootstrapping estimates. A survey was conducted with 1,878 bank customers of a large Brazilian bank.

Results supported the positive effects of satisfaction and SC on loyalty, while PWOM was influenced mainly by SAT. In addition, SC significantly interacted with satisfaction, reducing the effects of satisfaction on loyalty. Finally, relationship time, gender and age were the most relevant contextual factors.

This study highlights the importance of switching costs in the banking industry. Although satisfaction is a relevant predictor of loyalty, this influence is contingent on the customer's SC. Hence, investment on marketing strategies and campaigns should be oriented to better convert switching perceptions into effective loyalty.

Despite recent investigations on the roles of SC in customer loyalty, results have indicated mixed findings and most of the studies do not consider interactions between latent constructs. This study addresses this issue using the orthogonalization procedure.

The last two years have witnessed what may justly be described as a revolutionary change in the packaging and marketing of goods, of which pre‐packed food constitutes a substantial part, but as far as public reaction goes, it has largely been a silent witness. There has been none of the outcry such as accompanied metrication, sufficient to call a halt to the process, and especially to the introduction of the decimal currency, of which most shoppers are convinced they were misled, “conned”. Every effort to make the changeover as smooth as possible was made; included was the setting up within the Department of Trade of a National Metrological Co‐ordinating Unit charged with co‐ordinating the work of 91 local weights and measures authorities in Great Britain in enforcing the new law, the Weights and Measures Act, 1979. This Act replaced the net or minimum system of the old law, the traditional system, re‐enacted in the Weights and Measures Act, 1963 with the average system, implementing EEC Directives and bringing weights and measures into line with Member‐states of the European Community.

The purpose of this paper is to explore organized crime on Wall Street and expose the lack of regulatory control thus impacting upon innocent investors in the money market. Organized crime has for many years reaped rewards from unsuspecting investors. This exploration, however, aims to turn away from organized and focus on organizational crime. Specifically, the “highly respected” investor Bernard Madoff.

This paper examines the impact upon innocent investors of the US Securities and Exchange Commission's (SEC) response to repeated efforts by a whistle blower to investigate an “alleged” out‐of‐control “Ponzi” scheme.

Bernard Madoff's multi‐billion dollar Ponzi scheme was never uncovered by the SEC. The fact is that the economic recession did the SEC's work. The SEC appeared to be willfully blind. Without the economic recession, some suggest that the Madoff Ponzi scheme might have involved close to 100 billion dollars.

The SEC's regulatory effectiveness in regulating the financial industry was found wanting for over ten years. No regulatory agency ever determined Madoff to be in serious violation of any laws, hence others within the financial industry continued to engage in similar illicit organizational activity. The question remains whether regulatory agencies have learned a lesson from the Madoff episode or is the organizational Ponzi scheme alive and well?

Film provides an alternative medium for assessing our interpretations of cultural icons. This selective list looks at the film and video sources for information on and interpretations of the life of Woody Guthrie.

The persistence of occupational segregation by sex, as a primary characteristic of the UK labour market, has exposed the failure of anti‐discrimination legislation to achieve its purpose. The absence of significant organisational change in the past decade has fuelled the growth of “positive action programmes” as an alternative voluntary method for promoting equal opportunities.