Search results

Many models and typologies exist in the fields of organisational behaviour and consultation. One model, developed by Rashford and Coghlan, focuses on organisational levels as a framework for managing human resources. Four organisational levels — individual, face‐to‐face team, group‐divisional and policy‐strategy — are distinguished and each level is defined in terms of tasks and interventions. In the field of consultation, the typology of Blake and Mouton is well established. This typology presents a classification system of five consultation interventions — acceptant, catalytic, confronting, prescriptive and theory. It has widely influenced thinking on, and training in, consultation skills. The Blake and Mouton typology is applied to the Rashford and Coghlan framework with a view to its further development.

In the context of tourism and hospitality studies, the potential of action research for generating robust actionable knowledge has not been yet realized. This chapter provides an account of the theory and practice of action research, demonstrates how it may be designed and implemented, and how it may generate actionable knowledge. It provides illustrative examples and shows how this research approach aligns effectively with some of the themes that currently engage the attention of researchers in the fields of tourism and hospitality such as process improvement, sustainability, and community-based tourism development. Thus, it makes a case for more widespread use of action research in the field.

Kubler‐Ross′ stages of death and dying – denial, anger, bargaining, depression and acceptance‐have formed the basis of much of the therapeutic work with the terminally ill. As death and dying are the ultimate instances of change in a person′s life, it is hypothesised that Kubler‐Ross′ work has an application to the theory and process of change. A four‐stage model of organisational change‐denying, dodging, doing and sustaining – based on Kubler‐Ross is presented. These four stages are linked to the four organisational levels, generating a seven‐phase framework that integrates the complex interplay of denying, dodging, doing and sustaining in the individual, the team, the group and the organisation.

Organisation Development has played a significant role in the renewal of Catholic religious orders since the Second Vatican Council (1962‐5). Religious orders have used consultants in their change processes. As religious orders are a unique form of non‐profit organisation and have a particular culture based on their vocational service nature, consultants must be sensitive to this culture. This article describes OD interventions on four levels of apostolic religious ministry.

Within the context of the changing nature of research and of universities, insider action research provides a particular expression of action research that poses considerable challenges to those engaging in it. The purpose of this article is to address the challenges of insider action research.

The paper draws on such research undertaken in Sweden.

Insider action researchers need to confront the issues pertaining to preunderstanding, role duality and organizational politics. Attention to experience, understanding and judgement which leads to action, provides a methodology through which they can affirm what and how they know. They need to do so in a critical realist approach which challenges them to transcend their own subjectivity through the quality of how they are attentive to the data, intelligent in their understanding, reasonable in their judgements and responsible in their actions. Such transcendence provides the criteria for a rigorous epistemology and quality action research.

This paper brings the work of Bernard Lonergan to the field of action research and insider action research in particular and addresses in concrete terms how his critical realist approach may be actualized in practice by those engaging in insider action research.

Training and developing managers in skills that enable them to deal effectively with the multiple issues within an organisation is a perennial task for management, trainers and consultants. There are many approaches to the issues of behaviour in organisations and organisation development on which such training could be based. One approach, developed by Rashford and Coghlan, articulates and links the different levels of behaviour through the concept of organisational levels. Their use of the construct differs from the common use of organisational levels in organisational behaviour and organisation development texts. This article describes how this paradigm was used in management development courses in the United States.

Organisation development consultants in their work in organisations can find that managers, teams, groups and organisations frequently act out of what is, in effect, a distortion of reality. Distortions seriously impair an organisation′s functioning and affect the ability to manage change effectively. Some common distortions are identified on each of the four organisational levels. Process consultants intervene to confront distortions and to facilitate reflection on how the distortions arise.

As the field of action-oriented research becomes increasingly diffuse and diverse, this paper seeks to identify common ground across the multiple modalities of action research and collaborative management research through articulating and exploring a general empirical method that is grounded in the recognizable structure of human knowing. This method is grounded in: attention to observable data (experience), envisaging possible explanations of that data (understanding), and preferring as probable or certain the explanations, which provide the best account for the data (judgment). Engaging this method requires the dispositions to perform the operations of attentiveness, intelligence, and reasonableness, to which responsibility is added when we seek to take action. This paper seeks to provide insight into the multiple modalities of action research and collaborative management research and to illustrate how each modality engages the recognizable operations of human knowing.

Ulf Bengtsson works for Motorola Inc. as an Organization Effectiveness consultant. In this role he works in the area of change acceleration, organization design, and other strategic OD initiatives. His undergraduate degree is in Organizational Communication from Cleveland State University and he earned a Masters in Management and Organizational Behavior (concentration in OD) from Benedictine University. He has done award-winning papers and presentations and has numerous publications on topics including organizational behavior, organization development, and appreciative inquiry. A Swedish citizen, he now resides in Chicago. Ulf can be reached at: Ulfl@motorola.com.Allen C. Bluedorn (Ph.D. in sociology, University of Iowa) is the Emma S. Hibbs Distinguished Professor and the Chair of the Department of Management at the University of Missouri-Columbia. He has taught and studied management and the organization sciences, first at the Pennsylvania State University, then for the last 23 years at the University of Missouri-Columbia. These efforts have produced seven major teaching awards, over 30 articles and chapters, and his recently published book, The Human Organization of Time (Stanford University Press, 2002). He has served as president of the Midwest Academy of Management, as a member of the Organizational Behavior Teaching Society’s board of directors, as a representative-at-large to the Academy of Management’s board of governors, as associate editor of Academy of Management Learning and Education, and as division chair of the Academy of Management’s Organizational Behavior Division.David Coghlan is a member of the School of Business Studies at the University of Dublin, Trinity College, Ireland. His research and teaching interests lie in the areas of organisation development, action research, action learning, clinical inquiry, practitioner research and doing action research in one’s own organisation. His most recent books include Doing Action Research in Your Own Organization (co-authored with Teresa Brannick, Sage, 2001), Changing Healthcare Organisations, (coauthored with Eilish Mc Auliffe, Blackhall: Dublin, 2003) and Managers Learning in Action (eds. D. Coghlan, T. Dromgoole, P. Joynt & P. Sorensen, Routledge, 2004).Paul Coughlan is Associate Professor of Operations Management at the University of Dublin, School of Business Studies, Trinity College, Ireland where, since 1993, he has researched and taught in the areas of operations management and product development. His active research interests relate to continuous improvement of practices and performance in product development and manufacturing operations. He is President of the Board of the European Institute for Advanced Studies in Management, and a member of the board of the European Operations Management Association.Fariborz Damanpour received his Ph.D. from the Wharton School of the University of Pennsylvania. He joined the Graduate School of Management at the Rutgers University in 1985. Currently he is a professor at the Department of Management and Global Business of the Rutgers Business School, where he served as the chairperson of the management department from 1996 to 2002. Prior to his academic career, he worked as an engineer, an organizational development consultant, and the manager of a start-up unit in a large organization. His primary areas of research have been management of innovation and organization design and change. His papers have been published in several management and technology management journals including the Academy of Management Journal, Administrative Science Quarterly, IEEE Transactions on Engineering Management, Journal of Engineering and Technology Management, Journal of Management Studies, Management Science, Organization Studies, and Strategic Management Journal. He serves on the editorial boards of the IEEE Transactions on Engineering Management, Journal of Engineering and Technology Management, and Journal of Management Studies.Joyce Falkenberg is Professor of Strategy and Associate Dean of the School of Management at Agder University College (HiA) in Kristiansand, Norway. She received a Ph.D. from the University of Oregon in 1984. Her dissertation focused on strategic change and adaptation as a response to changes in the environment. Her research has continued the focus on strategic change with an emphasis on implementation. Recent work has combined this emphasis with the strategy issues of congition, strategizing, and resource based perspective. Before coming to HiA in the summer of 2003, Joyce Falkenberg was a member of the faculty at the Norwegian School of Economics and Business Administration. She taught in many international programs, including NHHs Masters of International Business; executive masters programs in Russia and Poland; and held seminars in Latvia, China, Switzerland, and Germany. Falkenberg has served on the Executive Board of the Academy of Management Business Policy Division and on the Editorial Board of the Academy of Management Review.Mary A. Ferdig Ph.D., is Director of the Sustainability Leadership Institute in Middlebury, Vermont, a research and education organization dedicated to developing leadership capacity for building a more sustainable world. Her research interests focus on leadership for sustainable organizational and social change, grounded in complexity and social constructionist perspectives. She consults with leaders in not-for-profit and business sectors as well as teaching process consultation and leadership communication in the Management and Organizational Behavior Master’s program at Benedictine University and the Public Administration and Community Services program at the University of Nebraska, Omaha. She also serves as an External Examiner in the Doctoral Program in the Complexity Management Centre, Hertfordshire University, London, U.K.Robert T. Golembiewski is Distinguished Research Professor, Emeritus at the University of Georgia, where he is part of the Public Administration program. Bob G is an internationally-active consultant in planned change, and he is the only pracademic who has won all of the major research prizes in management: the Irwin in business, Waldo Award in PA, the NASPAA Award in public policy, two McGregor awards for excellence in the application of the behavioral sciences, and the ODI Prize for global programs in planned change.

This chapter traces the author's journey of change research from positivism to pragmatism and how different types of “engaged scholarship” shape how we know and do change. It takes readers through the ontology, epistemology, and methodology of different types of research and how these were expressed in studies of planned change interventions, mergers and acquisitions (M&A), cynicism and its consequences, “soul work” and community building in business, organizational transformation, and the development of more socially and environmentally conscious people, purposes, and practices. The paper reflects on the author's research as it relates to regulatory versus radical change and whose interests are and might be served by change research.