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The article examines the apparent absence of accountability in the aftermath of police related deaths (PRDs) in the US and England and Wales. It considers regulatory mechanisms such as investigations by independent regulators and internal affairs departments; and legal mechanisms such as cases heard in criminal, civil and coroners' courts. The processes used by these approaches, and outcomes produced are examined in terms of their perceived effectiveness in holding police to account.

The article considers qualitative research based on interviews undertaken with the relatives of 59 people who died as a result of police contact in both countries. The research examined how families attempted to pursue justice and accountability in the aftermath of the death of a relative.

Whilst the mechanisms of legal and regulatory accountability employed in each country are somewhat different, the outcomes they produce are remarkably similar: few officers are sanctioned in the aftermath of such deaths in either country. The article argues these mechanisms can provide a façade of accountability in terms of process, but not in terms of outcome. They enable systemic issues that produce police related deaths to go more or less unchanged.

As the research project is highly original, there are necessarily limitations in terms of the generalisability of its findings because it represents the subjective views of participants affected by PRDs. The article suggests that further research be conducted to extend our understanding of issues related to PRDs.

The article argues that the investigation and regulation of PRDs in both countries is essentially flawed. Consequently, there needs to be a fundamental rethink of how such deaths are investigated, and how police could be better held to account for PRDs.

Without significant change to the processes and outcomes that occur in the aftermath of PRDs, it is argued that the legitimacy of police and the criminal justice system will continue to be questioned.

There is no known empirical academic research into PRDs that considers the views of family members in both the US and England and Wales. As such, the article produces unique insights from the perspectives of relatives of those who have died following contact with the police.

This article takes a personal look – retrospectively and prospectively – at the application of information and communications technology within library and information services in UK higher education (UKHE). It looks particularly at the ways in which document delivery has been transformed into a central driver in Internet‐based library service developments and considers recent innovations and likely future pathways. It focuses on the results of programmes such as the Joint Information Systems Committee’s e‐Lib Programme and subsequent attempts to provide radical alternatives to the dominant design of traditional inter‐library loan and document supply services, and it draws on first‐hand experience of the innovation process through projects such as EDDIS and Agora.

This paper summarises the development, current position and future proposed enhancement of the University of East Anglia (UEA)'s electronic document delivery service. The service has been developed in conjunction with the British Library Document Supply Centre (BLDSC) and began in September 1993. It now handles up to 20 documents a day, via the Library. It is hoped to transfer to desktop delivery, subject to copyright restrictions.

This article complements an earlier discussion by the author with regard to the breakdown of the traditional inter‐library loan model. It looks at the key variables that are driving the development of new models in electronic document delivery, taking account of current projects and products in the field. It argues that there is unlikely to be a single model in the future, but rather a series of models, determined not just by the technology applications available, but also by societal, economic, environmental and political factors. The article is written from the UK higher education viewpoint.

The purpose of this study is to understand the strategic roles of service customer equity (SCE) and innovation protection on firm performance (FP).

Structural equation modeling (SEM) was used to test the proposed model. The authors tested the model using managerial data from two countries: USA and India.

The findings of this study indicated positive direct impacts of service innovation (SI) on FP and positive indirect impacts via SCE in both samples. SI and SCE impacts on FP were both stronger in the US samples. However, the effect of SI on SCE is stronger in India than in the USA. This study also identified moderating impacts of service innovation protection (SIP) on the relationship between SI and FP in the Indian sample and between SI and SCE in the US sample.

Although there is scholarly research in SI and its impact on FP, there are no studies the authors identified that discuss the moderating effect of SIP. The authors studied the moderating effect of SIP because (1) it is crucial for industries to maintain a competitive advantage in the marketplace, (2) it protects industries investment in research and development and (3) it also protects industries intellectual property, such as trademark, copyrights and patents. There are two key contributions of this study: (a) investigating the effect of SCE between SI and FP and (b) investigating the moderating effect of SIP using managerial data from two countries (USA vs India).

The purpose of this paper is to highlight a selection of poetry titles from the Poets House Showcase of 2006.

This article provides reviews of selected titles from the 2006 Poets House Showcase.

This review represents a wide‐ranging selection of contemporary poetry collections and anthologies.

This list documents the tremendous range of poetry publishing from commercial, independent and university presses, as well as letterpress chapbooks, art books and CDs.

This paper is a thought experiment that investigates the possibilities of moving from the typical “just-in-case” model of managing legacy collections of printed monographs to a centralised “just-in-time” model.

Reliable published statistical data have been used; the core of these are the annual library statistics for UK research libraries collected by SCONUL. From these and other sources, the costs of monograph storage across UK research libraries have been determined.

Establishing a centralised collective collection would bring a large return on investment.

This is not an empirical study.

The value of this study is high.