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This study aims to analyze the relationships between Chinese students' behavioral intentions, satisfaction, service quality, perceived value, and university image. A multi-level modeling approach is used to examine the relationships between these higher order constructs. In addition, service quality consists of three primary dimensions and 13 sub-dimensions. Finally, this study compares students' perceptions of the dimensions of service quality, overall perceived service quality, university image, perceived value, satisfaction and favorable behavioral intentions based on the demographic characteristics of the sample (gender, age, year of study, and major).

The data used in this study were based on a sample of 350 students studying at a public university in China. Data was analyzed using factor analysis, regression analysis, and analysis of variance (ANOVA).

The findings support using a multi-level model consisting of three primary dimensions and 13 sub-dimensions to conceptualize and measure perceived service quality. Service quality is the main determinant of satisfaction and has a significant influence on university image and perceived value. Perceived value has a significant moderating effect on the relationship between service quality and satisfaction. Satisfaction significantly influences recommending the university and future attendance. The results of this study also indicate that students' demographic characteristics (gender, age, year of study, and major) influence their perceptions of several of the constructs.

This is the first study synthesizing behavioral intentions, satisfaction, service quality, perceived value and university image in a Chinese university setting.

Emotionally intelligent leadership (EIL) theory combines relevant models, theories, and research in the areas of emotional intelligence (EI) and leadership. With an intentional focus on context, self and others, emotionally intelligent leaders facilitate the attainment of desired outcomes. The 21 capacities described by the theory equip individuals with the knowledge, skills, abilities, and other characteristics to achieve desired results. The purpose of this article is to propose an integrative, process-oriented EIL theory to provide a framework for conceptualizing and integrating future research and practice. The authors review and organize research and theory in emotional intelligence and leadership within the context of higher education, introduce the EIL model, and provide suggestions for future research. The article concludes with practical implications for leadership development in the context of higher education.

The purpose of this paper is to investigate factors affecting consumers’ willingness to pay (WTP) a premium for organics.

A self-administered questionnaire was used to collect data at five retail stores in metropolitan Bangkok. Exploratory factor analysis and the double-bound contingent valuation method were used for analysis.

Results indicate WTP premiums of 88, 51 and 51 per cent for kale, jasmine rice and pork, respectively. Analysis indicates that respondents are willing to pay a premium if they have already purchased organic products, have good health, strong ethical and environmental concerns, think that organic products provide greater quality and health benefits, and reside in the city. Respondents with children, however, are less likely to pay a premium for organic products. Analysis also indicates that the price premium hinders purchase.

Efforts should be made by policymakers, together with marketers and producers, to lower the price of organic products to attract more consumers.

To enlarge the organic market, one must understand consumers’ preferences for organic products and the premium they will pay for them. This is not well-researched. Though several studies have investigated consumers’ behaviour towards environmentally friendly products in Thailand, there is little research on WTP. This lack is a major impediment to the growth of organic consumption and the development of organic product markets.

To investigate differences among winery visitors of different age groups in New Zealand, as well as the commercial potential of these groups.

A questionnaire was designed to obtain information of winery visitors, including demographic characteristics and their expenditure at the winery. A total of 43 wineries located in all wine regions of New Zealand accepted the invitation to participate in this study by distributing questionnaires in their facilities. In all, 609 usable responses were obtained.

The study provides information about winery visitors in New Zealand, and confirms clear differences among different age groups in several dimensions, including their winery expenditures.

One potential limitation is that because several participating wineries were much larger in physical size and restaurant seating, the percentage of responses obtained in this study might have been disproportionately large, or unrepresentatively small.

The overall findings may have significant implications for the wine and wine tourism industries, and might be beneficial for wineries in their efforts of providing a more valuable experience for wine tourists.

This exploratory study provides new and practical insights of the winery experience in the New Zealand context, an area where very limited research has been conducted.

This study aims to raises the question of the potential impact of posthumanism, a stream in contemporary postmodernist philosophy, on current tourism practices and tourism studies. The author discusses its denial of some basic positions of enlightenment humanism: human exceptionalism, anthropocentrism and transcendentalism. The author then seeks to infer the implications of posthumanist thought for the basic concepts and categorical distinctions on which modern tourism and modernist tourist studies are based.

This paper raises the question of the potential impact of posthumanism, a stream in contemporary postmodernist philosophy, on current tourism practices and tourism studies. The author discusses its denial of some basic positions of Enlightenment humanism: human exceptionalism, anthropocentrism and transcendentalism. The author then seeks to infer the implications of posthumanist thought for the basic concepts and categorical distinctions on which modern tourism and modernist tourist studies are based. This paper raises the question of the potential impact of posthumanism, a stream in contemporary postmodernist philosophy, on current tourism practices and tourism studies. The author discusses its denial of some basic positions of Enlightenment humanism: human exceptionalism, anthropocentrism and transcendentalism. The author then seeks to infer the implications of posthumanist thought for the basic concepts and categorical distinctions on which modern tourism and modernist tourist studies are based. The author then discusses some inconsistencies in posthumanist philosophy, which stand in the way of its applicability to touristic practices, and end up with an appraisal of the significance of posthumanism for tourism studies.

The author pays specific attention to the implications of the effort of posthumanism to erase the human-animal divide for tourist-animal interaction, and of the possible impact of the adoption of posthumanist practices on the tourist industry and the ecological balance of wilderness areas. The author then discusses some inconsistencies in posthumanist philosophy, which stand in the way of its applicability to touristic practices, and end up with a brief appraisal of the significance of posthumanism for tourism studies.

This is the first attempt to confront tourism studies with the radical implications of posthumanist thought. It will hopefully open a new line of discourse in the field.

This paper aims to introduce an under-researched concept, travel medicine, to the hospitality field and proposes future research directions. This paper also highlights the need to acknowledge the missing link between hospitality and medical science and encourages research on the health of hotel guests, especially those with mental disorders.

By synthesizing relevant literature, this study proposes a conceptual framework focused on identifying and filling knowledge gaps between hospitality and medical science. Pathways for empirical research on hotel guests’ travel health are suggested accordingly.

This paper reveals that the topic of travel medicine has been neglected in hospitality, especially in relation to vulnerable hotel guests. Additionally, this study suggests that researchers should move beyond the confines of social science and conduct interdisciplinary hospitality studies. In-depth analyses of hotel guests’ health and safety are also recommended.

This conceptual piece serves as a “provocation” that is exploratory, thus laying a foundation for future interdisciplinary studies bridging hospitality and medical science. This paper offers practical significance for hospitality stakeholders (i.e. academics, practitioners, hotel guests and society) and also provides guidelines on how to create vulnerability-friendly hospitality environments.

To the best of the authors’ knowledge, this study takes an important step toward interdisciplinary research between hospitality and medical science through the lens of travel medicine. This paper offers insight to bridge these disciplines and extend hospitality research into medical science. This paper further identifies an under-investigated topic and feasible research avenues that can offer timely solutions for hospitality academics and practitioners.

This study examines the connections between subculture theory, symbolic interaction and the work of David Matza with a special focus on exploring alcohol consumption by young adults in the UK. We apply Matza ideas of the “techniques of neutralization,” “subterranean values,” and “drift” within an ethnographic study on alcohol to suggest that young people's “calculated hedonism” can be understood as a strategy of agency in the context of a subcultural setting. This article adds to the literature of symbolic interaction, subculture and the discipline of sociology by critically focusing on the work of David Matza from its reception in the 1960s to today as a central element of the new paradigm of cultural criminology. For us the sociological imagination is “alive and well” through Matza's advocacy of naturalism whereby he sought to integrate the work Chicago School under Park and Burgess with his assessment of the so-called Neo-Chicago School. In the literature Matza's work is often defined as symbolic interactionist we see his ambition in a wider sense of wanting sociology to recover human struggle and the active creation of meaning. Our approach is to understand the calculated hedonism of young adult use of alcohol through their humanity.

The purpose of this paper is to examine the structure, patterns and themes of cross-national collaborations in Digital Humanities research through the application of social network analysis and visualization tools.

The sample includes articles containing Digital Humanities research in the Web of Science Core Collection as of December 2018. First, co-occurrence data representing collaborations among nations were extracted from author affiliations. Second, the descriptive statistics, network indicators and international communities were calculated. Third, the research topics of different cross-national collaboration communities based on ISI keywords, author keywords, title and abstracts were detected.

The results show that the scope of international collaborations in Digital Humanities research is broad, but the distribution among nations is unbalanced. The USA, Germany and England were identified as the major contributors. Five research communities are identified, led by the USA, Germany, England, Belgium and France. The communities share common research topics such as history, GIS, text mining, visualization, while each has its own research emphasis.

This study applied various informetric methods and tools to reveal the collaboration structure, patterns and themes among nations in Digital Humanities research.

The purpose of this paper is to examine the structure, patterns and themes of interdisciplinary collaborations in the digital humanities (DH) research through the application of social network analysis and visualization tools.

The sample includes articles containing DH research in the Web of Science Core Collection as of December 2018. First, co-occurrence data representing collaborations among disciplinary were extracted from the subject category. Second, the descriptive statistics, network indicators and interdisciplinary communities were calculated. Third, the research topics of different interdisciplinary collaboration communities based on system keywords, author keywords, title and abstracts were detected.

The findings reveal that while the scope of disciplines involved in DH research is broad and evolving over time, most interdisciplinary collaborations are concentrated among several disciplines, including computer science, library and information science, linguistics and literature. The study further uncovers some communities based on closely collaborating disciplines and the evolving nature of such interdisciplinary collaboration communities over time. To better understand the close collaboration ties, the study traces and analyzes the research topics and themes of the interdisciplinary communities. Finally, the implications of the findings for DH research are discussed.

This study applied various informetric methods and tools to reveal the collaboration structure, patterns and themes among disciplinaries in DH research.

The purpose of this article is to present a conceptual model that posits the strategic relationships between information technology, clinic operations and physicians and the subsequent outcomes to patients, physicians and clinics which can lead to competitive advantages in the healthcare environment.

This paper is based on a review of the literature and proposes a conceptual model of the strategic relationships essential for success. The scope of the paper is based on the legal, economic and political triggers impacting the strategic relationship between electronic medical records, clinic interoperability and physicians as owners/users.

The paper presents the formation of a conceptual model which identifies the strategic alignment between clinics, physicians and information technology, more specifically, electronic medical records.

This paper is limited in that it is not an empirical investigation but a conceptual model of future research endeavours. Future research endeavours should seek empirical findings related to the relationships proposed in the model.

Physicians, clinics and patients should be aware of the impact electronic medical records have on the health environment as well as the potential competitiveness due to health consumerism enabled by electronic medical records.

Electronic medical records, personal health records and electronic health records are infiltrating society; subsequently health consumers should determine how this technology may impact their healthcare.

The value of this paper is to provide a conceptual model as a basis for future empirical research and awareness of changes in the competitiveness of the healthcare environment.