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The purpose of this paper is to examine how leaders’ behaviour and subordinates’ personality can impact subordinates’ feelings of being trusted. Feeling trusted by one’s leader is associated with increased performance, organisational citizenship behaviours and job satisfaction (Baer et al., 2015; Lester and Brower, 2003).

Participants read a vignette in which a leader’s behaviour was manipulated and then rated the extent to which they felt trusted. Participants in Sample 1 consisted of 726 undergraduate students with work experience, and Sample 2 consisted of 1,196 people with work experience recruited over CrowdFlower, a crowd-sourcing website.

Results from both samples indicate that a leader delegating a task increases subordinate felt trust, for Sample 1 p<0.001, d=0.75 and for Sample 2 p<0.001, d=0.90. Further, subordinate felt trust increases when the task delegated is of high importance, for Sample 1 p<0.001, d=0.42 and for Sample 2 p<0.001, d=0.58. The likelihood of the delegated task resulting in negative outcomes and subordinate propensity to trust have negligible effects on felt trust.

Despite the organisational benefits of felt trust, it is still unclear how to elicit subordinates’ felt trust. This study is one of the first to empirically examine leader behaviour that may lead subordinates to feel trusted in the workplace. These findings support theoretical underpinnings of the relational leadership model and the risk-based model of trust.

The Missouri State Library was transferred from the Department of Higher Education to the Secretary of State's office in 1992. The State Library has been involved at some level in all of the technology projects and programs described in this article.

Purpose — This chapter examines links between mobility, risk of social exclusion (SE) and well-being and uses its findings to impute a value to improved (or reduced) mobility. It applies the relevant value to show the benefits of the Melbourne route bus network and to estimate loadings on individual services that are required for service user benefits to break-even with service costs.

Methodology — The research findings are based on econometric modelling of risk of SE and well-being, as a function of a range of likely contributory factors. The modelling draws on household travel survey data and on survey data specifically collected on factors thought likely to affect risk of SE and/or well-being. These factors include social capital, sense of community, household income and trip making, together with a range of psychological and personality variables.

Findings — The modelling shows that a reduced risk of SE is associated with increases in social capital, sense of community, household income and trip making. A lower risk of SE, in turn, is associated with improved reported personal well-being, which is also affected by a range of psychological variables and age. The analysis shows that additional trip making is very highly valued and that this value increases as household income declines. A case study that applies the resulting values shows that Melbourne’s route bus services produce benefits almost four times their costs and that the ‘social inclusion’ benefits calculated in this research comprise the largest single benefit component. This result is particularly important in supporting further investment in improved public transport services.

This paper reports on a seminar organised as part of an ESRC‐funded series on older people and care homes that focused on the period of transition into a care home and the experiences of older people immediately before and after they made the move. The papers presented suggested that there were ways in which older people could exercise choice and control over the process, but that problems existed, ranging from the ways in which assessment and referral systems were crisis or service led, to how people were supported after their move. This paper outlines these arguments, and concludes that such processes need to be addressed if the quality of care at this difficult period is to be improved.

The Mental Capacity Act 2005 (HM Government, 2005) introduced safeguards to protect people who lack capacity from intrusive research. While these safeguards stemmed from predominantly medical ethical review concerns and developments aimed to protect people from physical and psychological damage and harm, the Act relates to all forms of research. The implications of the requirements of the Act for the conduct of social care research and the identification of helpful approaches or development of new knowledge concerning people who may lack capacity are, as yet, unknown. There are some concerns that the Act does not fully account for social research, does not recognise its importance to and differences from health‐related research, and may even hamper such research from taking place. This paper describes the findings and implications from a research project funded by the Social Care Institute for Excellence (SCIE) and the Department of Health that considered the impact of the Mental Capacity Act 2005 on the ethical scrutiny and development of social care research. The particular focus of the study was processes relating to university research ethics committees (URECs). The study was undertaken in two stages, beginning with an online survey of UREC policies and procedures and was followed by interviews with social care researchers working in areas in which people may lack capacity according to the terms of the Act. Recommendations for research ethics review are made that will be of importance to practitioners, policy‐makers and researchers.

David Owen, head of the Rubery Owen motor components‐to‐fork‐lift truck empire, recognises that the family business must one day go public. But first, he tells Ken Gooding, the group's financial affairs must be on a firmer footing. Pictures by Patrick Thurston.

Reports on the role of UK emigrants to the USA in the creation and early development of its public accountancy profession. Explains findings in the context of US public accountancy firms founded by UK immigrants and focuses on the recruitment of qualified and unqualified public accountants from the UK. The study is based on searches of relevant archives in the UK and USA. The evidence reveals UK immigrants played a substantial part in the formation and early development of both public accountancy firms and institutions in the USA. However, the recruitment of immigrants by US firms appears to have been a temporary phenomenon pending the supply of US‐born accountants with suitable training and experience. The firms examined include local and national firms. Subject to data retrieval limitations, a major conclusion of the study is that unqualified immigrants played significant roles in the early histories of firms and institutions of US public accountancy.

Discusses some of the features of small firms and emphasizes that business proprietors have a different approach to marketing than do marketing managers in large concerns. Examines some empirical evidence which showed about two‐thirds of small firms had a nonmarketing approach, almost a third were implicit marketers while very few were sophisticated marketers. Surmises that small firms require a high level of simplicity in their marketing approach if it is to be successful.