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Article
Publication date: 23 August 2011

David J. DiRusso, Susan M. Mudambi and David Schuff

Despite the availability of side‐by‐side price comparisons, online retailers often charge very different prices for the same product. The purpose of this paper is to…

Abstract

Purpose

Despite the availability of side‐by‐side price comparisons, online retailers often charge very different prices for the same product. The purpose of this paper is to identify the drivers of price differences in an online retail marketplace by examining pricing information from a sample of sellers in the market.

Design/methodology/approach

An empirical, quantitative research study of Amazon Marketplace, using 498 observations of online sellers of a variety of electronics products was conducted. A regression analysis is employed to determine the drivers of these sellers' prices.

Findings

The results provide a set of factors associated with deviation from the mean price Amazon Marketplace retailers charge for a given product. The authors find that online retailers that charge higher prices post additional channels of customer service, post their return policy, have lower reputation scores, display a retail brand logo, offer more products, and are not electronic specialists.

Originality/value

The paper contributes to the theoretical understanding of the effects of information quality and governance structures on prices. This is the first study to focus on these issues in an online marketplace setting.

Details

Journal of Product & Brand Management, vol. 20 no. 5
Type: Research Article
ISSN: 1061-0421

Keywords

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Article
Publication date: 2 January 2007

Michael D. Williams and Janet Williams

Despite the availability of methods and techniques designed to assist with predictive and retrospective evaluation of ICT initiatives, management continues to struggle to…

Abstract

Purpose

Despite the availability of methods and techniques designed to assist with predictive and retrospective evaluation of ICT initiatives, management continues to struggle to perform meaningful evaluations, and the measurement of ICT investment payoff remains a challenge. A recurring problem associated with failed ICT‐based investment is poor change management. This paper aims to focus on the value of understanding the change management aspects of ICT investments.

Design/methodology/approach

A framework was developed from a study of the change management literature. An empirical investigation involving a qualitative case study approach was then conducted in order to assess the efficacy of the framework during the evaluation process.

Findings

Business benefit from ICT is likely only when ICT investment is accompanied by appropriate change management skills. The study highlights the particular importance of communication, championing and change agency, resources, and the project timescale.

Research limitations/implications

Results were generated from a single case study. It is also acknowledged that it is unclear what impact (if any) a parallel project had on the project under investigation.

Practical implications

The paper highlights the value of effective change management, placing particular emphasis on effective communication during all stages of a project.

Originality/value

The paper explicitly employs change management techniques in order to identify potential problem areas. It recommends longitudinal research be conducted in order to employ the framework during both ex ante and ex post evaluation for a single initiative.

Details

Journal of Enterprise Information Management, vol. 20 no. 1
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 1 April 2005

J. Art Gowan and Richard G. Mathieu

The literature on software project management is extended into the broader domain of large‐scale IS management by studying enterprise‐wide system upgrade projects. In…

Abstract

Purpose

The literature on software project management is extended into the broader domain of large‐scale IS management by studying enterprise‐wide system upgrade projects. In particular; examines the role that the intervention of project management practices (formal project methodologies and outsourcing) play in large and/or complex IS projects, which result in good project performance.

Design/methodology/approach

A survey instrument was completed by 449 information systems managers about a specific upgrade project. The primary analytical approach used was structural equation modeling (SEM).

Findings

It was found that neither project complexity nor project size are good indicators of meeting a project's target date. Large projects that adopted formal project management practices were more probable to meet the project target date. Projects with a high degree of complexity which involved outsourcing and adopted formal project management practices, were more likely to meet the project target date.

Practical implications

Clearly, the message to managers of IS projects is to establish a project methodology, especially in large, enterprise‐wide projects, and when some degree of outsourcing is required.

Research limitations/implications

Future research should consider additional measures of performance such as cost, end‐user satisfaction and business value.

Originality/value

Much had been written in the literature about how large, complex IT projects have high failure rates. Our study provides conclusive evidence that, the greater the degree of methodology implementation, the greater the chance for meeting the project's target date. Prior to this research, this had not been explicitly shown in the research literature.

Details

Journal of Enterprise Information Management, vol. 18 no. 2
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 1 August 2004

Peter E.D. Love, Ahmad Ghoneim and Zahir Irani

Many companies are increasing their expenditure on information technology and information systems (IT/IS) to obtain or even sustain a competitive advantage in their…

Abstract

Many companies are increasing their expenditure on information technology and information systems (IT/IS) to obtain or even sustain a competitive advantage in their respective marketplaces. Many managers, however, are often left with the quandary of how to evaluate their investments in technologies. Reasons of this difficulty have been suggested in the normative literature as centring on the socio‐technical (human, organisational and technical) dimensions associated with the adoption of IT/IS. The inability of managers to determine the true costs of deploying IT/IS is considered attributable to a lack of knowledge and understanding of IT/IS related costs. In developing a broader picture of such cost dimensions and their respective taxonomies, the research presented in this paper uses a structured case method to gain an understanding of how a construction firm embraced the IT evaluation process. A review of the IT cost literature is presented and a conceptual IT evaluation framework that focuses on indirect costs is proposed.

Details

Journal of Enterprise Information Management, vol. 17 no. 4
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 4 October 2011

Jacques Bulchand‐Gidumal, Santiago Melián‐González and Beatriz González López‐Valcárcel

The purpose of this paper is to analyze whether offering free Wi‐Fi improves hotels' online ratings, which are considered a measure of customer satisfaction.

Abstract

Purpose

The purpose of this paper is to analyze whether offering free Wi‐Fi improves hotels' online ratings, which are considered a measure of customer satisfaction.

Design/methodology/approach

Empirical research was conducted using the salient features of downloaded reviews (e.g. dates and types of travelers) of 26,439 hotels in 200 destinations.

Findings

It was found that offering free Wi‐Fi helps hotels improve their ratings by up to 8 percent. Business centers and room service are irrelevant to customers. Allowing pets can improve ratings by up to 1 percent. Business hotels clients are systematically more dissatisfied than those who stay at non‐business hotels.

Research limitations/implications

The quality of the Wi‐Fi offered (e.g. its speed, ease of use, and areas of availability) was not measured. It would also be interesting to perform further analyses based on the profiles of the reviewers.

Practical implications

Hotels must offer free Wi‐Fi and should consider information and communication technologies as a way to improve customer satisfaction.

Originality/value

The number of hotels studied guarantees accurate results. The study provides a clear measurement of the improvement that can be achieved by offering a specific amenity and assesses the relative significance of other hotel amenities (i.e. business centers, room service).

Details

Journal of Hospitality and Tourism Technology, vol. 2 no. 3
Type: Research Article
ISSN: 1757-9880

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Article
Publication date: 2 March 2010

Henry Ongori and Stephen O. Migiro

The purpose of this paper is to examine the driving forces, challenges benefits, barriers and strategies to decrease barriers to information and communication technologies…

Abstract

Purpose

The purpose of this paper is to examine the driving forces, challenges benefits, barriers and strategies to decrease barriers to information and communication technologies (ICTs) adoption and assimilation by small‐ and medium‐sized enterprises (SMEs) in this era of globalization.

Design/methodology/approach

The paper is based on a review of literature, both online and print.

Findings

The paper concludes that, ICTs adoption and assimilation in SMEs is critical to enhance their competitiveness. In addition, ICTs usage in SMEs will enhance accessibility into the international markets.

Research limitations/implications

The major limitation of this paper is that it only reviews relevant literature and that empirical findings are not obtained to give an insight and holistic view of ICTs adoption and assimilation by SMEs.

Practical implications

Effective use of ICTs in SMEs has great impact on its competitiveness and sustainability. In addition, owners/owner managers, policy makers and other stakeholders would be in a position to understand the challenges faced by SMEs in ICTs adoption and come up with various interventions to assist SMEs.

Originality/value

Despite the challenges faced by SMEs on ICTs adoption, SMEs stand to benefit from adopting ICTs in their business processes especially in accessing international markets. SMEs play a great role in the economy and thus need special attention.

Details

Journal of Chinese Entrepreneurship, vol. 2 no. 1
Type: Research Article
ISSN: 1756-1396

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Article
Publication date: 28 September 2010

Ramaraj Palanisamy, Jacques Verville, Christine Bernadas and Nazim Taskin

The purpose of this paper is to understand the decision process of enterprise software acquisition. The research aims to focus on identifying significant influences on…

Abstract

Purpose

The purpose of this paper is to understand the decision process of enterprise software acquisition. The research aims to focus on identifying significant influences on enterprise software acquisition decisions.

Design/methodology/approach

As a research model and theoretical background, the organizational buying model (OBB) is proposed for the acquisition of enterprise systems. Influences on enterprise software acquisition decision processes were found by an empirical study carried out from a practitioner's perspective. The study collected data via a mail survey administered to information systems (IS) professionals involved in the acquisition of enterprise software (ES). The survey questionnaire was developed based on a previous research project and a literature review. Organizational buying behavior (OBB) models in the literature served as the basis for the influences included in the survey instrument. Factor analysis was carried out on the survey data to identify the most significant factors/influences.

Findings

The following five factors emerged as significant influences on the acquisition decision process of enterprise software: ES strategy and performance; BPR and adaptability; management commitment and user buy‐in; single vendor integrated solution; and consultants, team‐location, and vendor's financing. These factors are discussed and managerial implications are extracted. Conclusions are derived from the study findings and guidelines for further research are suggested.

Research limitations/implications

The present study provides a starting point for further research in understanding a more comprehensive list of influences on enterprise software acquisition. A bigger sample from more industries is required to examine whether the significance of the influences remains stable.

Originality/value

Using OBB models has proven to be useful for organizations in making effective decisions on enterprise software acquisition.

Details

Journal of Enterprise Information Management, vol. 23 no. 5
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 6 March 2017

Salakjit Jongsaguan and Ahmad Ghoneim

The purpose of this paper is to utilize the existing theories and knowledge surrounding information systems (IS) evaluation and Green information technology (IT)/IS…

Abstract

Purpose

The purpose of this paper is to utilize the existing theories and knowledge surrounding information systems (IS) evaluation and Green information technology (IT)/IS investments to develop a conceptual model for helping decision makers to overcome and reduce the impacts from Green IT/IS investment related to cost overruns or under-optimized budgets.

Design/methodology/approach

The paper is discursive, based on the analysis and synthesis of literature pertaining to IS evaluation, Green IT/IS adoption and Sustainable/Green/CSR within an aviation context. Gaps in the preceding research have been identified, and a conceptual model is proposed. Additionally, further research and a methodology are suggested.

Findings

The paper proposes a conceptual model that can identify factors including external factors derived from institutional theory, internal organizational factors, and a list of indirect costs associated with Green IT/IS investments for an aviation organization.

Research limitations/implications

As a conceptual paper, the study is limited to literature, identifying gaps, and proposing a model. The paper recommends further empirical validation of the proposed conceptual model.

Practical implications

The conceptual model is helpful for decision makers within the aviation industry to enhance their understanding of the identification and management of indirect costs within the aviation context, which results in effective management of Green IT/IS indirect costs.

Originality/value

The paper fills gaps in the knowledge of IS evaluation, Green IT/IS adoption/evaluation within aviation context through helping decision makers to understand, identify, and manage the associated indirect costs.

Details

Journal of Enterprise Information Management, vol. 30 no. 2
Type: Research Article
ISSN: 1741-0398

Keywords

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Book part
Publication date: 7 May 2019

Marçal Mora-Cantallops, Zhengqi Yan and Salvador Sánchez-Alonso

In the last few years, information and communication technologies (ICTs) and social media have become increasingly relevant to politicians and political parties alike…

Abstract

In the last few years, information and communication technologies (ICTs) and social media have become increasingly relevant to politicians and political parties alike, often used to issue statements or campaigning, among others. At the same time, many citizens have become more involved in politics, partly due to the highly interactive and social environments that the social networking services (SNS) provide. Political events flow through these networks, influencing their users; such events, however, often start offline (outside the online platform) and are, therefore, hard to track. Event studies, a methodology often used in financial and economic studies, can be translated to social networks to help modeling the effect of external events in the network. In the present case, the event study methodology is applied to two sample cases: the tariff war between the United States and China, with multiple responses and retaliations from both sides, and the Brexit referendum. In both cases, the Twitter social networks that arise from users who discuss the respective subjects are analyzed to examine how political events shape and modify the network. Results show how event studies, combined with the possibilities offered by the ICTs both in data retrieval and analysis, can be applied to understand the effect of external political events, allowing researchers to quantitatively track, observe, and analyze the spread of political information over social network platforms. This is a first step toward obtaining a better understanding on how political messages are diffused over social networks and their effects in the network structures and behaviors.

Details

Politics and Technology in the Post-Truth Era
Type: Book
ISBN: 978-1-78756-984-3

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Article
Publication date: 25 November 2020

Carlos Flavián, Raquel Gurrea and Carlos Orús

The purpose of this research is to analyse the influence of mobile word of mouth (m-WOM), received at the physical store, which “challenges” the consumer's preferences in…

Abstract

Purpose

The purpose of this research is to analyse the influence of mobile word of mouth (m-WOM), received at the physical store, which “challenges” the consumer's preferences in a webrooming experience. The impacts of the social relationship between the sender and the receiver of the m-WOM and product category (electronics versus fashion accessories) are examined.

Design/methodology/approach

An online experiment was carried out which manipulated the presence and type of challenging m-WOM, and product category, in a 3 × 2 between-subjects factorial design. The participants were 204 consumers recruited through a market research agency. Their perceptions about the helpfulness of the m-WOM, and their product preferences and choices, were analysed.

Findings

Receiving in-store m-WOM was perceived as helpful by webroomers and affected their preferences and choices. For electronics online reviews posted by anonymous customers were more influential than friends' opinions, whereas the opposite was the case with fashion accessories. The trustworthiness and expertise of the m-WOM source may explain the effects of m-WOM.

Practical implications

m-WOM entails challenges and opportunities for retailers in the omnichannel era. The findings suggest that allowing customers to access m-WOM may be beneficial; however, retailers must consider the type of m-WOM that may be most suitable for their businesses. Recommendations for referral and review sites are also offered.

Originality/value

This study examines the impact of challenging m-WOM on shopping experiences, combining online, mobile and physical channels. The results revealed the importance of the information source and product category in the determination of consumers' perceptions of helpfulness, preferences and choice.

Details

International Journal of Retail & Distribution Management, vol. 49 no. 3
Type: Research Article
ISSN: 0959-0552

Keywords

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