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Article
Publication date: 1 April 1978

David Morris and David Reeson

Spotlights consumer complaints as an important signalling device — government action is undertaken as a result of them and they provide an index of consumer…

Abstract

Spotlights consumer complaints as an important signalling device — government action is undertaken as a result of them and they provide an index of consumer dissatisfaction which increases in importance as further data becomes available. Ranges across data relating to England and Wales which demonstrates that consumer durables, as a purchase category, are more likely to be involved in more complaints than other purchases. Determines that consumer complaints, therefore, are an important signalling device — even governments take action as a result of them. Proclaims that, despite the importance, consumer complaints have attracted little attention in the marketing, management and economics literature (this omission is much more marked in the UK than in the USA or the rest of western Europe). Announces that this work is primarily concerned with the 'economic determinants of consumer complaints' rather than with the socio‐economic or psychological characteristics of complaints. Continues in the second section by advancing some hypotheses concerning consumer complainants. Follows in the third section by describing the data, plus limitations, used for testing these hypotheses. Concludes in the final part with results and offers conclusive points.

Details

European Journal of Marketing, vol. 12 no. 4
Type: Research Article
ISSN: 0309-0566

Keywords

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Article
Publication date: 1 August 1979

André Gabor, David Morris and David Reeson

Klaus Schmidbauer presented a paper entitled “On the Price Structure in Consumer Markets: Results of a Secondary Analysis of Price Comparisons of Consumer Durables”. The…

Abstract

Klaus Schmidbauer presented a paper entitled “On the Price Structure in Consumer Markets: Results of a Secondary Analysis of Price Comparisons of Consumer Durables”. The paper analysed price data on consumer durables collected by the German Institut für angewandte Verbraucherforschung in order to throw some light on two important issues in consumer policy. First, Schmidbauer considered the shape and form of the distributions of prices of given makes and models of consumer durables found in local markets. Inspection of these empirical distributions permitted the author to reach some conclusions about the usefulness of providing price comparison information on a public good basis. Secondly, the variety of different prices on offer in a local market (as measured by the coefficient of variation) was suggested as a measure of local price competition. Simple correlations were found between the number of prices quoted for a model and the range of those prices (positive); the average variability of prices between sellers and the price level in a given local market (negative); and the size of the local market and the price level (negative). Overall these results were taken as confirming the notion that increased price competition is reflected in an increased variation in price.

Details

Management Decision, vol. 17 no. 8
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 March 1987

A. Tansu Barker

The attitudes and perceptions of New Zealanders toward current consumerism issues are outlined and compared with four other countries. Many of the opinions expressed are…

Abstract

The attitudes and perceptions of New Zealanders toward current consumerism issues are outlined and compared with four other countries. Many of the opinions expressed are critical of the existing practices of business and appear to be common in the other four countries. The theory of consumer product life cycle suggesting the development of national consumer movements was not supported by the data obtained in New Zealand.

Details

International Marketing Review, vol. 4 no. 3
Type: Research Article
ISSN: 0265-1335

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Article
Publication date: 1 March 1968

The Commission appointed jointly by the World Health Organization and the Food and Agricultural Organization continues to plod its weary way towards the establishment of…

Abstract

The Commission appointed jointly by the World Health Organization and the Food and Agricultural Organization continues to plod its weary way towards the establishment of Codex standards for all foods, which it is hoped will eventually be adopted by all countries, to end the increasing chaos of present national standards. We have to go back to 1953, when the Sixth World Health Assembly showed signs of a stirring of international conscience at trends in food industry; and particularly expressed “the view that the increasing use of various chemical substances had … , created a new public health problem”. Joint WHO/FAO Conferences which followed initiated inter alia international consultations and the setting up of the Joint FAO/WHO Codex Alimentarius Commission.

Details

British Food Journal, vol. 70 no. 3
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 30 August 2011

Jacob John, Shani Ann Mani, Phrabhakaran Nambiar and Habesah Sulaiman

The purpose of this paper is to highlight the significance of placing identification marks on dentures.

Abstract

Purpose

The purpose of this paper is to highlight the significance of placing identification marks on dentures.

Design/methodology/approach

This paper reviews the legislation with regard to denture marking in certain countries, various methods of denture marking and describes a simple, inexpensive, paper‐based labelling system.

Findings

Various methods have been proposed for denture marking but it is important to use a method that is simple, practical, affordable and universally acceptable.

Practical implications

The identification of unknown or missing persons by means of denture marking is a very successful method of identification in forensic investigation. It is also useful for patients residing in hospitals and community homes where dentures could be misplaced, particularly during cleaning by personnel where there is a chance of loss or mix‐up. The importance of denture marking should be emphasized by all law‐enforcing authorities and should be promoted among all dentists, towards making it a compulsory routine dental procedure throughout the world.

Originality/value

In Malaysia, denture marking, as recommended by its Ministry of Health, uses a unique coding system which can readily provide information about the wearer in whichever part of the world the person is found. The method applied is simple, practical and affordable and can easily be adapted by others. It can be of great value during times of crisis.

Details

Disaster Prevention and Management: An International Journal, vol. 20 no. 4
Type: Research Article
ISSN: 0965-3562

Keywords

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Article
Publication date: 1 February 1988

Texas instruments has a cheap starter kit for newcomers to AI computing. For a mere £135, five video tapes of the highlights of the company's satellite symposia on AI are…

Abstract

Texas instruments has a cheap starter kit for newcomers to AI computing. For a mere £135, five video tapes of the highlights of the company's satellite symposia on AI are provided. Also included are “hands‐on” PC‐compatible demonstration software, a 35 mm colour slide presentation on the theory and benefits of AI, a set of literature which contains two copies of “Understanding Artificial Intelligence” — Texas Instrument's book on AI — and a copy of an issue of Intelligence, its AI newsletter. The company will provide full details; write to: TI/AI Starter Kit, PO Box 50, Market Harborough, Leicestershire, UK.

Details

Kybernetes, vol. 17 no. 2
Type: Research Article
ISSN: 0368-492X

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