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The hospitality industry the world over is transforming from a product-focused, physical-asset-intensive business to a customer-focused, experience-centric one. This research aims at evolving a typology of customer-centric hospitality innovations. It attempts to explicitly capture the intrinsic DNA of hospitality innovations in the Indian context by exemplifying the typology posited with customer service innovations adopted by contemporary hoteliers that provide new ways of managing and enhancing customer experience.

This study is based on primary research through qualitative interviews conducted with select hospitality professionals, supplemented by secondary research in the form of a review of academic literature, as well as other secondary data sources such as company websites and travel websites which shed light on customer service innovations in the Indian context.

To develop and sustain competitive advantage, hospitality businesses are increasingly channelizing their efforts to provide innovative and holistic experiential service offerings. Service innovations are being tailored to cater to the unique personal tastes and requirements of hotel guests to connect with individual guests on a personal and emotional level to create memorable hospitality experiences.

Practitioners, researchers and educationists in the hospitality industry would find the implications of this study useful in the context of the present customer-centric business environment where hotels are constantly striving to meet the exponentially rising bar of guest expectations.

The research highlights that it is critical to keep the customers’ perspectives central while designing innovative hospitality products. Further, it is important to create a cadre of innovation champions and service enthusiasts who can engender a culture of service innovation within the organisation.

This study aims to explore the reasons for the rise of independent, stand-alone restaurants and ascertains the benefits of outsourcing food and beverage (F&B) in luxury hotels in India from the perspectives of the strategic partners involved in such an alliance. The study also proposes different formats for F&B outsourcing in luxury hotels.

An exploratory study was carried out by collecting primary data from 16 Hotel General Managers and F&B operations experts through qualitative, semi-structured, personal and in-depth interviews. NVivo12 software was used to carry out a qualitative thematic analysis of the data. The primary data collected were triangulated with secondary data gathered through literature review of academic papers, industry reports and studies on the trends of restaurants in luxury hotels being outsourced.

The study focusses on the antecedents of the rise of stand-alone restaurants in the Indian hospitality industry. To combat the competitive disruption arising because of this trend, the study posits the business model innovation of outsourcing F&B operations in luxury hotels.

The benefits of a strategic alliance from the perspective of both parties – the luxury hotel and Michelin-star chef or branded/marquee restaurant – are elucidated. Further, three broad formats, which can be adopted for speciality restaurant outsourcing are also proposed. Practitioners, researchers and educationists in the hospitality industry would find the implications of this study useful in the context of the present customer-centric business environment where hotels are constantly striving to meet the exponentially rising bar of guest expectations in an increasingly globalised milieu.

The study proposes a preliminary road map for internationalisation of F&B operations through the business model innovation of outsourcing operations of in-house specialty restaurants by luxury hotels in the Indian context.

This case asks the student to take a stance on whether an portfolio manager should take a long or short position in the equity of Universal Display Corporation (PANL). The stock is polarizing, in that reasonable arguments could be made for both long and short positions. The case suggests a number of steps that an analyst might follow when valuing a company

Discounted cash flow valuation, comparables valuation, short selling. After students have analyzed the case they will be able to value the equity of a publicly traded company and take a position on whether a portfolio manager should buy or sell the stock.

Librarians have lavished years of scholarship on the subject of collection development. The rewarding process of organizing and building a relevant and competitive collection is one of librarianship's more rewarding jobs.

A broad consensus seems to have emerged over the last five to ten years about the processes that characterise organisations that have performed well in the rapidly changing 1980s. These ‘excellent’ organisations have much to teach the British National Healtli Service. This paper considers how the Service can learn from them and adapt the lessons to its own situation. It will suggest that resource management could help to move the culture of the Health Service in the right direction, but that unfortunately it could also become an arid bureaucratic exercise in data collection. To encourage managers and professionals to use resource management to develop a culture of organisational excellence, it includes some questions that they could ask themselves as they consider its implementation. Favourable answers to these questions will give cause for optimism that resource management will be used to help the Service to provide more excellent patient care.

This paper aims to explore the reasons behind individuals’ motivational drivers to start social enterprises in Nigeria and their persistence in the entrepreneurial process. By presenting an emergent model, the paper aims to provide more understanding on why certain individuals devote their efforts in addressing nagging issues and tackling longstanding inefficiencies in communities and societies.

An inductive study, which draws upon qualitative data (interviews and archival data) of social entrepreneurs and people surrounding them, was conducted.

The findings show that local conditions such as widespread ignorance and unscientific beliefs together with the individual’s intentional mindset are contributing factors, which explain engagement in starting a social enterprise. It is further suggested that the combination of local conditions and intentional mindset, in turn, triggers the individuals’ passion for a cause that is facilitated by the support provided from their social network, which both seem to be important for maintaining persistence in the oftentimes challenging situation of being a social entrepreneur.

This study makes two significant contributions to the literature of social entrepreneurship. First, the study presents an emergent model that introduces specific empirically grounded reasons toward individuals’ drives and motives for starting and persisting in social entrepreneurship. Second, the study adds to the development of literature by highlighting the importance of contextual factors when studying social entrepreneurship and also provides explanations for the significant role of passion for social entrepreneurial activities.

Cambridge, Harvard, Oxford: the names of these universities instantly conjure up images of the highest attainments of higher education. Of course, great universities also operate great university presses. So any reference book with the name of Oxford, Cambridge, or Harvard in the title possesses immediate credibility and saleability. But it was not always so. Prior to the latter half of the nineteenth century the Oxford and the Cambridge University Presses were known to the public primarily as publishers of the Bible. Oxford broke into reference publishing, and along with it widespread public recognition, by means of its famous dictionaries, of which the pinnacle was the massive Oxford English Dictionary. The Cambridge University Press [hereafter referred to as CUP] took a different approach to publishing scholarly reference works by producing authoritative and encyclopedic histories. According to S.C. Roberts, a long‐time secretary to the Syndics of the CUP, “apart from the Bible, the first book that made the Press well known to the general public was the Cambridge Modern History.”

The purpose of the paper is to recognise that as educators moving into, or already in, a Web 2.0 world, we are likely to experience anxiety, and to explore the implications for educational design in a Web 2.0 world.

The objectives are achieved as the result of recent successes with the commissioners for two online courses at the University. Both of these commissioners were anxious education developers, but have come around to a way of thinking that includes the potential of web‐based learning (at its most up‐to‐date). In this paper the author presents interviews with both of these commissioners.

Not only is anxiety understandable for educators, it is an important part of the educational process (as it also is for learners); furthermore, it is a healthy response to a perception of an older (and worn out) version of the internet that is all that we have known up to now. Anxiety has implications for the design of Web 2.0 educational materials; and one argument might be that Web 2.0 is more than a tool for the beginnings of the future of education: it is also, in and of itself, the beginnings of the future of education. It is not only the tool to use, it is something which needs to be understood better itself. Web 1 must be retired. This is one of the ways that a dynamic evolves: the disuse of one model is replaced by the (temporary) overuse of the next model.

This paper contends that successful educational Web 2.0 will require more balance and pedagogic poise than was shown throughout some of the early days of online education. It will not involve flashing everything all at once, for such an approach can only lead to internet fatigue (and learner boredom). Web 2.0 is about learning from the learner, and answers should be found to the following: What part of the new structure is appreciated? What part is ignored? Why do these things happen? What role does the educator play in his own developmental learning of the tools of his trade? And how does this inform his preparations for the learners' experiences?

The paper explores issues of anxiety from the educators' point of view, and explores how we will respond to inevitable changes in the online learning milieu.

Selection of young people for apprenticeship in the Southampton area is about to experience a major change in the course of a pilot scheme for organising ability‐testing on a common basis. If the scheme is a success, it will be an example of industry‐school cooperation achieving discernible benefits. The initiative has been entirely Southampton's, only some support and expertise being provided from outside the area. Over the last two years, discussion among employers, ITBs and schools has led to the trial, about to take place, of a system in which candidates for apprenticeship take only one set of tests. The scores from the tests will be made available to employers to which the candidate has applied. Such employers will have to be qualified test users. A further part of the scheme is a new form for obtaining references from candidates' schools.

Argues that functional analysis has been misrepresented and misinterpreted. Refutes the idea that functional analysis claims to be objective, empirical or reductionist. Suggests rather, that it is based on a process of “interpretative understanding” of best practice and future requirements. Disputes the criticism that functional analysis ignores the importance of process in favour of simply describing the tangible results of system activity, and that it is solely concerned with the technical component of work performance, ignoring its social context.