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Article
Publication date: 12 July 2011

David Luyombya

The purpose of this paper is to present empirical research findings regarding the contribution of Information and Communication Technology (ICT), such as computers, to creating

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Abstract

Purpose

The purpose of this paper is to present empirical research findings regarding the contribution of Information and Communication Technology (ICT), such as computers, to creating and managing digital records in the Ugandan Public Service (UPS). It seeks to review the ICT developments in Uganda and to discuss the extent to which UPS agencies have adopted digital record‐keeping systems, how the management of digital records is incorporated with ICT strategies, and to identify challenges faced.

Design/methodology/approach

A review of the literature on ICT developments in Uganda and empirical studies dealing with management of digital records in the UPS is presented. The review of empirical research findings is based on 23 Government of Uganda (GoU) ministries. Applying both quantitative and qualitative approaches, a survey research design was adopted. Multiple methods of data analysis including coding, tabulation and use of descriptive statements were also used to ascertain the quality of the findings.

Findings

The study revealed that there are attempts to improve ICT capabilities and infrastructure in Uganda but a critical gap exists in the approach since the management of public sector records is not being addressed as part of this initiative. There is no evidence of establishing an ICT infrastructure that will provide the solution to digital records management (DRM) problems. Other weaknesses relate to gaps and poor linkages in the overall Records and Information Technology Department (RITD) itself, as it fails to address the requirement for DRM.

Research limitations/implications

This research looks only at the Uganda Public Service.

Practical implications

The paper provides useful information and data to records and archives management scholars, educators/consultants/researchers and students undertaking studies in management of records, including management of digital records within and outside Uganda.

Originality/value

This subject has never been tackled in this way before for Uganda, and the findings are timely for the ongoing e‐governance initiatives.

Details

Records Management Journal, vol. 21 no. 2
Type: Research Article
ISSN: 0956-5698

Keywords

Content available
Article
Publication date: 12 July 2011

Julie McLeod

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Abstract

Details

Records Management Journal, vol. 21 no. 2
Type: Research Article
ISSN: 0956-5698

Article
Publication date: 22 March 2013

James Lowry

From 2009 to 2011, the International Records Management Trust conducted a research project called Aligning Records Management with ICT/E‐government and Freedom of Information in

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Abstract

Purpose

From 2009 to 2011, the International Records Management Trust conducted a research project called Aligning Records Management with ICT/E‐government and Freedom of Information in East Africa, with funding from the International Development Research Centre. The research was concerned with the integration of records management components into ICT/e‐government and freedom of information initiatives, which are priorities for the governments in East Africa. This paper aims to discuss these issues.

Design/methodology/approach

The research focused on the governments of the member states of the East African Community; Kenya, Uganda, Tanzania, Rwanda and Burundi. In each of these countries, research teams examined the level of records management functionality in new or planned court case management systems, where possible.

Findings

The findings demonstrated how the lack of a national regulatory framework for records management, at the highest level, could affect the design and implementation of systems, at the lowest, technical level.

Originality/value

This paper draws together the case studies prepared by the author from data collected by the national research teams, to provide an overview of the issues encountered in Kenya, Uganda and Tanzania, which were the member states of the original East African Community, and demonstrate the correlation between ICT and records policy integration and court case management system functionality.

Details

Records Management Journal, vol. 23 no. 1
Type: Research Article
ISSN: 0956-5698

Keywords

Article
Publication date: 23 March 2012

Shadrack Katuu

This article aims to assess how enterprise content management (ECM) has been implemented in South Africa.

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Abstract

Purpose

This article aims to assess how enterprise content management (ECM) has been implemented in South Africa.

Design/methodology/approach

The article is a five‐part analysis of the concept of ECM. The first part outlines a perspective to ECM based on predecessor and related terms such as EDMS and ERMS. The second part reviews literature generated in South Africa on electronic records and document management over the last decade as well as a discussion on value added resellers in the country. The third part provides the results of the survey of ten South African institutions. This section includes an outline on the research methodology used as well as analysis of the data and a brief discussion of the research implications. The fourth part provides concluding remarks and the fifth part is a list of references.

Findings

A literature review conducted by the author reveals that there have been few published sources on institutional experiences related to implementing electronic document and records management in South Africa. However, the survey published in this article reveals that South African institutions have as much as eight years of ECM implementation experience, a majority using ECM applications from one company and the most common ECM applications modules installed within the organizations being records management, document management and imaging. These survey results suggest additional research is needed to assess proprietary vs non‐proprietary applications as well as the impact of value‐added resellers to ECM implementation.

Originality/value

As the literature review has shown, ECM implementation in South Africa has received minimal attention beyond graduate level research. This article provides an analysis of empirical data on ECM implementation in South Africa and serves as a baseline for more comprehensive studies in the future.

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