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This paper aims to demonstrate the need for telecare service providers to broaden their horizons in order to offer an extended range of service options when considering the holistic needs of vulnerable people who wish to remain independent in the community.

The paper describes the processes involved in establishing a telecare service to include the provision of all forms of assistive technologies including aids and adaptations and elements of standalone telecare, which are particularly relevant to families of people with learning disabilities. The work includes a review of a survey of local authorities which demonstrates a clear expansion of AT provision.

The Nottingham model of assisted living provider services is proposed as an example of how home improvements, community equipment and telecare/health services may be integrated.

The implications of these changes are discussed in the context of additional resources needed for improved prescribing, installation and support.

The purpose of this paper is to convey useful and practical advice on one's development as a manager from the perspective of a successful entrepreneur.

Based on lessons learned from founding and leading a $300 million business.

Beware of the transition from school to business. Take jobs that offer real experience. Showing up is 90 percent of the battle. If you are not in a job that you consider to be as much fun as what you do when you are not working, then you should go and try to find that job. The best decisions you make will be the mistakes you avoid. If it doesn't make sense it can't last. When you are explaining you are losing. Hire people who care. Break down barriers to communication. Embrace humor. You can't lead when your pants are too tight. Never ignore the last mile problem. Big egos destroy companies.

Valuable for managers at every stage of their development, and especially for those just entering the work force.

The purpose of this paper is to describe theory building and testing of dual processing of tourist reasoning, judgment, and actions.

The paper applies micro‐tipping point theory and qualitative comparative analysis, using case study data.

Maps of the reasoning, judgments, and actions of five parties of tourist buying major services support dual‐processing theory of deciding on destination choices.

This report does not include the attempt to generalize the findings to large survey samples of informants.

Executives need to go beyond recognizing that what tourists report consciously may differ substantially from what they think unconsciously and to plan on collecting data on both dual processing modes of thinking.

This paper breaks new ground in applying dual‐processing theory in tourist behavior of buying major tourist services.

The purpose of this paper is to explore the dynamic process of multi-actor engagement by examining how it evolves and spreads in actor networks. The authors challenge the dyadic perspective adopted by previous research.

An abductive theorizing approach uses a longitudinal case study to develop a theoretical framework of the iterative process of multi-actor engagement. The authors draw on the contemporary literature on engagement, service-dominant logic and value propositions.

The research shows that engagement conditions, via actors’ appraisals, lead to engagement properties and result in engagement outcomes as the new conditions for the next iteration. Changes within this multi-actor engagement process lead the network to evolve over time.

The authors highlight the importance of adopting a dynamic multi-actor perspective of engagement and provide foundations for further research. The use of longitudinal methods that focus on the groups of actors in the evolving network is a key consideration.

There is the need to understand and measure the dynamic process of engagement among different groups of actors within networks in the service context.

This is the first empirical study to explore the dynamics of engagement among multiple actors in the network. This leads to the expansion of Storbacka et al.’s (2016) conceptual work by identifying the iterative nature of the multi-actor engagement process, and new components in the process (i.e. actors’ connections, value propositions and engagement outcomes), as well as clarifying existing ones (e.g. engagement properties and actors’ appraisals).

The purpose of this paper is to provide a profile of Dave Morrison.

In this case study, Dave provides a short biography of his background and is then interviewed by Jerome.

Dave has had two careers. The first as a scaffolder. The second as a nursing assistant in mental health services. He has ended up bruised and battered in both.

Every case study tells a different story. The effects of stress can be cumulative.

There are many accounts of how hospitalisation has traumatised service users. Yet, working in these services can also be traumatic for the care staff.

Professor Tony Butterworth used to say “Happy nurse equals happy patient”. If you look after staff needs, they will provide better care. Have we ever really looked after the needs of mental health-care staff?

Dave’s story is unique. As Nicola Adams says, “Fall down eight times, get up nine”. Dave has fallen down many more times than this. Eventually, it gets harder to get back up.

In empirical research and practitioner guides, turnaround processes tend to be described in terms of discrete stages and strategies. Though necessary, this characterization belies the twists and turns of turnaround leadership. The purpose of this paper is to expand the assumptions of how turnaround proceeds in linear chronos time with the sensibilities of kairos time or the “right” time for turnaround leadership moves.

This study is an exploratory qualitative multi-case study with principals and their key supports (assistant principals, district leaders, teacher leaders) in four public turnaround schools. The grounded theory analysis conceptualizes the experiences of turnaround principals in flexible, complex ways.

The findings begin with a metaphor and definition of “shifting gears” at chronos and kairos times that emphasizes how turnaround principals make adaptive, agentic adjustments when moving forward through changing terrain. The second half of findings describes each principal’s experiences and reflections on their discernment of the right times for change within a chronological trajectory of turnaround. In addition, the leaders described shifting gears as strategic and responsive to contexts, sometimes taking a psychological toll.

Expanding notions of time in turnaround re-centers turnaround leaders as engaging in intellectually and emotionally demanding work. Such recognition challenges future research to address experiences and emotions in dynamic contexts. Hence, with this study, preparation programs and state and local systems may adjust holistic supports and leadership pipelines to sustain turnaround leaders.

Business at Birmingham's National Exhibition Centre has disproved the critics who believed that only London was a suitable venue for major shows. But NEC space costs are rising to such an extent that some exhibitors are threatening to pull out. Report by Dave Grayston.

This paper introduces a new heuristic algorithm that aims to solve the military route vulnerability problem, which involves assessing the vulnerability of military cargo flowing over roads and railways subject to enemy interdiction.

Graph theory, a heuristic and a binary integer program are used in this paper.

This work allows transportation analysts at the United States Transportation Command to identify a relatively small number of roads or railways that, if interdicted by an enemy, could disrupt the flow of military cargo within any theater of operation.

This research does not capture aspects of time, such as the reality that cargo requirements and enemy threats may fluctuate each day of the contingency.

This work provides military logistics planners and decision-makers with a vulnerability assessment of theater distribution routes, including insights into which specific roads and railways may require protection to ensure the successful delivery of cargo from ports of debarkation to final destinations.

This work merges network connectivity and flow characteristics with enemy threat assessments to identify militarily-useful roads and railways most vulnerable to enemy interdictions. A geographic combatant command recently used this specific research approach to support their request for rapid rail repair capability.