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Surveillance studies scholars have embraced Foucault's panopticon as a central metaphor in their analysis of online monitoring technologies, despite several architectural incompatibilities between eighteenth and nineteenth century prisons and twenty-first century computer networks. I highlight a number of Internet features that highlight the limits of the electronic panopticon. I examine two trends that have been considerably underestimated by surveillance scholars: (1) the democratization of surveillance, where the distributed structure of the Internet and the availability of observation technologies has blurred the distinction between those who watch and those who are being watched, allowing individuals or marginalized groups to deploy sophisticated surveillance technologies against the state or large corporations; and (2) the resistance strategies that Internet users are adopting to curb the surveillance of their online activities, through blocking moves such as the use of cryptography, or masking moves that are designed to feed meaningless data to monitoring tools. I conclude that these two trends are neglected by a majority of surveillance scholars because of biases that make them dismiss the initiative displayed by ordinary users, assess positive and negative outcomes differently, and confuse what is possible and what is probable.

This chapter considers how social capital is evolving in the era of globalization today especially under COVID-19 pandemic conditions globally. Definitions of social capital have varied: some broad others narrow. The Organisation for Economic Co-operation and Development (OECD), for example, currently has a broad research project on social capital. These researchers have defined social capital as comprising four key areas. These areas are:

• Personal relationships, referring to the structure of people’s social networks.

• Depth and breadth of social network support available to each person in their networks.

• Civic engagement activities such as volunteering and community action.

• Beliefs, attitudes, and action frames of reference such as trust and cooperative norms, of reciprocity.

Personal relationships, referring to the structure of people’s social networks.

Depth and breadth of social network support available to each person in their networks.

Civic engagement activities such as volunteering and community action.

Beliefs, attitudes, and action frames of reference such as trust and cooperative norms, of reciprocity.

Thus, there are tacit as well as explicit aspects of social capital though some of these may seldom if ever be articulated and delineated for others.

As Claridge (2020) indicates, there are distinct, but dynamically interrelated, levels of social capital. These levels range between the micro- or individual level. That is personal “habitus” – which Bourdieu (1977) describes as a person’s “taken-for-granted” – ways of being, thinking, and reacting to events and to other people. Then, the next level above the individual is the meso-level, which is “how things are done here amongst us,” that is, the level of a group’s social capital (such as a team, or an organizational or local community level). Lastly, and wider still, the top level is the macro- or cultural-societal structural level of the nation.

The social capital systems in any location encompasses sets of acceptable or culturally legitimated behavioral norms and rules of engagement between community members which include types of greetings, forms of cooperation, communications, and signaling between diverse members. Thus, social capital may be present in the tacit, or unspoken/taken-for-granted assumptions as much as in explicit or formalized codes of behavior. The forms of social interactions at each of the levels may have norms for specific types communication and address in particular sets of circumstances such as social gatherings at home or in public or when attending communal gatherings or ceremonial occasions, or between people of different social status. Social capital generates trust and social cohesion and some level of cultural and attitudinal consensus and interest, which in turn delivers a stable environment for the local community or larger society, business, or the economy.

• (1)

  Social capital is the development of relationships that help contribute to a more efficient production of goods and services as there is embedded trust, embodied in practice, that is, in behaviors regarded as trustworthy and socially helpful.

• (2)

  There are three types of social capital at each level of interaction – bonding, bridging, and linking. Bridging and linking are similar though they operate in different directions socially. Bonding social capital describes the connections between people in similar social levels or groups of people who share the same characteristic norms and beliefs, whereas linking social capital facilitates connects between different groups.

• (3)

  Social capital can therefore make or break businesses, especially small businesses or start-ups as those with the right kind and amount of social capital, such as good connections and contacts in the trade or profession, can usually thrive as they are able to get work done more quickly, effectively, and efficiently. Conversely, a lack of social capital denoting some distrust between groups can undermine social stability.

Social capital is the development of relationships that help contribute to a more efficient production of goods and services as there is embedded trust, embodied in practice, that is, in behaviors regarded as trustworthy and socially helpful.

There are three types of social capital at each level of interaction – bonding, bridging, and linking. Bridging and linking are similar though they operate in different directions socially. Bonding social capital describes the connections between people in similar social levels or groups of people who share the same characteristic norms and beliefs, whereas linking social capital facilitates connects between different groups.

Social capital can therefore make or break businesses, especially small businesses or start-ups as those with the right kind and amount of social capital, such as good connections and contacts in the trade or profession, can usually thrive as they are able to get work done more quickly, effectively, and efficiently. Conversely, a lack of social capital denoting some distrust between groups can undermine social stability.

The meso- or macro-levels of bridging type social capital ensures acceptance of established social roles locally and linking forms of social capital boost levels of acceptance of other roles such as those of leaders and followers.

All three forms of social capital and the three levels are not mutually exclusive but instead are mutually inclusive and interrelated. That is, they co-evolve, each impacting the other while dynamically interacting with the social capital anchored as it is emerging from the complex and interwoven fields of tacit and explicit norms of social interaction underpinning each of the levels of interaction over time.

Purpose – This chapter considers the economic and political relationship between artificial intelligence tools such as facial recognition software and Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) identity construction and identification. In doing so, the chapter considers the threats and opportunities to diverse LGBTQ identities from algorithmic governance.

Methodology/approach – The author analyzes public discourse on these issues and its relationship to agency for LGBTQ communities. The conceptual approach integrates research into surveillance capitalism and neuroliberalism with “digiqueer” criminology to map the relationship between digital media technologies, institutional legitimacy and negotiations for LGBTQ rights, recognition and resources.

Findings – The discussion shows that the surveillance capitalist principles of blurred consent and redistributed privacy are underpinned by geopolitical and technological forces that have undermined the legitimacy of governments and big tech companies. LGBTQ community resistance to harms perpetrated through digital media platforms is one positive consequence of the ambiguities of surveillance capitalism, but which also reflects the investment required by such communities to secure basic protections that the general population might take for granted.

Originality/value – Research into the relationship between recognition and redistribution through access to rights granted to different social groups on the basis of sexuality, sexual expression and identity is under-interrogated. This chapter responds to that gap with a focus on the role that digital media technologies can play in securing recognition and redistribution of resources for LGBTQ communities, or the significance of their absence and/or diminution in current contexts.

This chapter contributes to the literature on surveillance in education toward the development of a new branch of studies in educational surveillance that foregrounds the intersections of surveillance with international education, internationalization in higher education, and the global competition for international student enrollments. This study examines the literature on the Student Exchange Visitor Information System (SEVIS), a web-based data collection system that provides a pervasive surveillance mechanism to track the activities and locations of non-immigrant international students studying in the United States. Through a qualitative content analysis, I identified key themes evident in the literature; the findings serve as a measure of the current (though dated) state of research on SEVIS while also identifying that which is not examined or discussed in this scholarship. Often taken for granted as a background necessity for national security and labor market protection in relation to hosting international students, SEVIS is regrettably under-examined from student-centered, student affairs, and critical surveillance studies perspectives. In presenting the findings of this literature analysis, this chapter provides a research agenda for future empirical study of SEVIS and the surveillance of international students.

The most widely used conceptualizations of organizing assume that organizational issues are known, and consequently, organizing targets on control and management. Traditional organizing focuses on planning for the known future with a small group of experts and for the most part neglects the experiential ambiguities of organizational stakeholders. That research stream neglects a topic of consciousness and if studied, it approaches consciousness mostly as an object. This chapter assumes that ambiguity holds many resources, which a storytelling approach – the quantum stream of it – accommodates. Furthermore, it indicates that consciousness can be included in the organization equation. It suggests understanding consciousness as an everyday process in organizations rather than a brain function only, and lets us to take consciousness seriously. This chapter draws on my dissertation about consciousness-based view of organizing. It claims that everyone working in organizations influences of the consciousness fields, which then become actors taking care of us in organizations unless we become aware of them. Consciousness provides momentous information for those interested in strategic leaps, accelerated innovations, and fosters sustainable and ethical ways of working and organizing.

In the age of “big data,” one of the most important capabilities that differentiates the winners from the losers in the intensely competitive grocery market is how successfully a firm can harness its vast amounts of shopper data to become more shopper-centric. Grocery retailers struggle with how to manage the tremendous amount of data available to them and best leverage their frequent shopper data to derive insights. These data also present an opportunity for academic research on decision-making and evaluation of strategic initiatives. This chapter discusses three case studies that illustrate the various capabilities of frequent shopper data in generating shopper insights. Specifically, using frequent shopper data for millions of shoppers, the three case studies demonstrate how frequent shopper data can be used as an important information asset for understanding differences and similarities among different shopper groups (Case Study 1), as a means to assess the effectiveness of store redesigns/environment changes (Case Study 2), and as a key tool for evaluating program success (Case Study 3). The chapter concludes with a discussion of how successful collaboration between practitioners and academics can be a boon to both business success and academic research.

The traditional audit paradigm is outdated in the real time economy. Innovation of the traditional audit process is necessary to support real time assurance. Practitioners and academics are exploring continuous auditing as a potential successor to the traditional audit paradigm. Using technology and automation, continuous auditing methodology enhances the efficiency and effectiveness of the audit process to support real time assurance. This paper defines how continuous auditing methodology introduces innovation to practice in seven dimensions and proposes a four-stage paradigm to advance future research. In addition, we formulate a set of methodological propositions concerning the future of assurance for practitioners and academic researchers.