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The purpose of this paper is to develop and empirically validate a model for assessing demand planning maturity in organisations.

The authors developed a maturity assessment model for demand planning through iterations of theoretical and empirical work, combining insights from literature and practitioners. An online survey is developed to validate the model using data from different industries.

The authors identify six dimensions of demand planning maturity: data management, the use of forecasting methods, the forecasting system, performance management, the organisation and people management. The empirical study indicates that demand data are well managed and organisation readiness is high, yet improvements in the forecasting system and the management of forecast performance are needed. The results show a positive relationship between the size of an organisation and its demand planning maturity.

The contribution of this work is to propose an assessment model and survey instrument for demand planning maturity. This will help the practitioner to understand the current level of maturity of the demand planning process, reflect on the desired level and develop action plans to close the gap.

There is broad literature on process maturity assessment in general and on sales and operations planning (S&OP) maturity in particular. However, there is no comprehensive model for assessing the maturity of demand planning, which is a specific and critical process within the overall S&OP process. The authors fill this gap by offering a demand planning maturity model.

As any library strives to improve services and make them increasingly relevant, planning for change has become routine. During 2011, the University of Arizona's Libraries undertook extensive assessments in order to develop and improve services in support of research and grant services so that campus-wide achievements in research, scholarship, and creative works could improve. A project explored ways for the library to become more effective at increasing research and grant support to faculty, researchers, and graduate students in a scalable way, and to help the campus increase achievements in research, scholarship, and creative works. The project defined the library's role in research and grant activities and explored ways for the library to be involved at optimal points in these cycles. This chapter discusses the process developed for assessing what new research and grant support services the library might want to develop. This involved interviewing peer university libraries and surveying faculty and graduate students at the University of Arizona about their research and grant needs. The chapter also describes how results were analyzed to identify potential new library services. The project team recommended new services which were presented to the library for inclusion in its Strategic Plan. The methodology presented in this chapter can be used by any type of library for developing new services to include in their strategic plans.

The purpose of this paper is to explore the information landscape of organizations by focusing on the evolution of the fields of so‐called records management and data management.

The author draws on his personal experience with the National Archives of Canada.

Records management and data management quite literally mean the same thing. There is no “gap”, as indicated in the title. The only gaps that exist are in the perceptions of what each concept means and the functions and status of the information jurisdictions that have claimed each for their own.

The paper recommends an integration of what has been perceived to be the disparate fields of records management and data management, finding that records or data should be managed from a global and corporately defined perspective

This paper aims to understand the current development situation of scientific data management policy in China, analyze the content structure of the policy and provide a theoretical basis for the improvement and optimization of the policy system.

China's scientific data management policies were obtained through various channels such as searching government websites and policy and legal database, and 209 policies were finally identified as the sample for analysis after being screened and integrated. A three-dimensional framework was constructed based on the perspective of policy tools, combining stakeholder and lifecycle theories. And the content of policy texts was coded and quantitatively analyzed according to this framework.

China's scientific data management policies can be divided into four stages according to the time sequence: infancy, preliminary exploration, comprehensive promotion and key implementation. The policies use a combination of three types of policy tools: supply-side, environmental-side and demand-side, involving multiple stakeholders and covering all stages of the lifecycle. But policy tools and their application to stakeholders and lifecycle stages are imbalanced. The development of future scientific data management policy should strengthen the balance of policy tools, promote the participation of multiple subjects and focus on the supervision of the whole lifecycle.

This paper constructs a three-dimensional analytical framework and uses content analysis to quantitatively analyze scientific data management policy texts, extending the research perspective and research content in the field of scientific data management. The study identifies policy focuses and proposes several strategies that will help optimize the scientific data management policy.

The purpose of this paper is to present a case study of work performed at the London School of Hygiene and Tropical Medicine to set-up a Research Data Management Service and tailor it to the needs of health researchers.

The paper describes the motivations for establishing the RDM Service and outlines the three objectives that were set to improve data management practice within the institution. Each of the objectives are explored in turn, stating how they were addressed.

A university with limited resources can operate a RDM Service that pro-actively supports researchers wishing to manage research data by monitoring evolving support needs, identifying common trends and developing resources that will reduce the time investment needed. The institution-wide survey identified a need for guidance on developing data documentation and archiving research data following project completion. Analysis of ongoing support requests identifies a need for guidance on data management plans and complying with journal sharing requirements.

The paper provides a case study of a single institution. The results may not be generally applicable to universities that support other disciplines.

The case study may be helpful in helping other universities to establish an RDM Service using limited resources.

The paper outlines how the evolving data management needs of public health researchers can be identified and a strategy that can be adopted by an RDM Service to efficiently address these requirements.

This paper aims to find the current situation of research data services by academic libraries and summarize some strategies for university libraries to reference. Recent years have seen an increasing number of university libraries extended their traditional roles and provided research data services.

This paper selected 87 libraries of the top 100 universities listed in the World’s Best Universities released by the USA News in October 2012 as samples and conducted a Web site investigation to check if there were any research data services provided. In addition, it made an interview with the Wuhan University Library’s Research Data Service Workgroup to understand the procedure, difficulties and experiences of their research data service. Based on the survey and interview, it analyzed the current status and difficulties of research data services in university libraries and proposed some strategies for others to reference.

Of the 87 university libraries investigated, 50 libraries have offered research data services. Most of the services can be divided into six aspects: research data introduction, data management guideline, data curation and storage service, data management training, data management reference and resource recommendation. Among these services, research data introduction is the most frequently provided (47.13 per cent), followed by data curation and storage services (43.68 per cent), data management guideline (42.53 per cent), data management reference (41.38 per cent), resource recommendation (41.38 per cent) and data management training (24.14 per cent). The difficulties met by research data service of Chinese academic libraries are also concluded.

Through Web site investigation and interview with the Wuhan University Library’s Research Data Service, this paper presented an overall picture of research data services in university libraries and identified the difficulties and experiences of research data services of the Wuhan University Library. Based on some successful examples, it put forward some strategies for university libraries to reference. This study is very useful for academic libraries to promote their research data services.

This paper aims to assess the policy framework and planning regarding research data management (RDM) in university libraries of Pakistan.

Data were collected from 30 Higher Education Commission high ranking university libraries by using mixed method explanatory sequential design.

The results indicate that library heads just heard about RDM, but there was lack of knowledge and awareness. Few libraries were at the planning stage. Other major challenges including lack of willingness, motivation and coordination with researchers, non-availability of skillful professional and support staff, poor infrastructure and networking were found in this regard.

This is the first study of its kind that explores the planning and policy development regarding RDM in university libraries of Pakistan.

The purpose of this paper is to chart the development of research data management services within the University of Bristol, from the initial Jisc-funded project, through to pilot service and planned core funding of the service.

The paper provides a case study of the approach of the University of Bristol Library service to develop a sustainable Research Data Service.

It outlines the services developed during the project and pilot phases of the service. In particular it focuses on the sustainability planning to ensure that research data management is embedded as a core university service.

The case study provides practical advice and valuable insights into the issues and experiences of ensuring that research data management is properly valued and supported within universities.

The other day I was at a meeting with several government officials to discuss the establishment of a retention, conservation and disposition schedule for a large, complex, automated information system. Around the table were users, systems people, the head of data administration and the departmental records manager. The first thing that intrigued me about this meeting was that the records manager and the systems people (including the data administrator) had never met each other, even though all had worked in the department for at least 2 years. For someone who was concerned with launching an initiative that would depend on the cooperation of these areas I was more than a little shaken.